Serato DJ Pro General Discussion

Talk about Serato DJ Pro, expansion packs and supported hardware

Pioneer DDJ-SZ Jog Wheels Not 100% Responsive

Kross-ddj 4:35 PM - 4 March, 2014
Been investigating this problem for a few days now.... When touching the jog wheel on the SZ with a finger tip or lightly with 3 or 4 fingers it does not respond.... It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on..... I used to have a SX which had sensitivity controls but I am confused as to why Pioneer have decided that this 'PREMIUM' controller doesn't need them?... I understand that the jog wheels need to be protected against accidental touches which could be a disaster when playing live, but there is a very fine line between safety and performance.
I have contacted Pioneer DJ in both USA and UK and have told them the problems. There is a new firmware update out for the controller but no fixes included for this.
What I would like to know is:
1. Can this be fixed in a firmware update so that the user can change the sensitivity parameter, this would probably have to be done in an advanced menu.
2. If this is not possible then it needs to be made more responsive in the firmware.
3. Why did Pioneer decide that the SZ didn't need sensitivity adjustment like the SX?.

Here are a couple of videos I have made to show the problem:
youtu.be
youtu.be
Kross-ddj 4:41 PM - 4 March, 2014
Also, this is not a hardware problem, both jog wheels are the same and there are more people I know with the same problem.
dj-freestyle 6:06 PM - 4 March, 2014
funny part is quick start guide says this

JOG FEELING ADJUST Adjust platter sensitivity as a option.
Kross-ddj 7:08 PM - 4 March, 2014
Quote:
funny part is quick start guide says this

JOG FEELING ADJUST Adjust platter sensitivity as a option.

Jog feeling adjust is for the jog wheel tension, not the capacitive touch sensitivity!
dj-freestyle 7:09 PM - 4 March, 2014
i no but quide on website has it as platter sensativity. kind of misleading.
Davideon 7:15 PM - 4 March, 2014
Those vids aren't good viewing.
dj-freestyle 7:21 PM - 4 March, 2014
i mean the instruction guide you download from serato has it as that.
mark3motley 8:30 PM - 4 March, 2014
How do you have a DDJ-SZ already? I had a special order placed by Guitar Center but they don't even know when they are getting the first shipment.

What gives?
Kross-ddj 8:38 PM - 4 March, 2014
Quote:
How do you have a DDJ-SZ already? I had a special order placed by Guitar Center but they don't even know when they are getting the first shipment.

What gives?


I saw that my local pioneer dealer had next day delivery available, when I rang them they said that they got 1 in on 27th feb, I went straight through (28th feb) and picked it up....
mark3motley 8:39 PM - 4 March, 2014
Ah. I see. They had an 18 month financing option at GC so I will have to wait it seems :)
Kross-ddj 8:46 PM - 4 March, 2014
Quote:
Ah. I see. They had an 18 month financing option at GC so I will have to wait it seems :)

Yes, wait for the bugs to be ironed out ;)
mark3motley 8:49 PM - 4 March, 2014
Amen... this whole jog sensitivity is scaring me. I have my SX sensitivities set at "12 o'clock" for both and it's perfect.

I've heard that SMART SYNC is not supported with the SZ because it is a DVS device... not too disappointed with that one because I don't have time to make all of my beatgrids perfect. I only beatgrid my tracks to use the SLICER :)
Kross-ddj 9:11 PM - 4 March, 2014
I'm sure that the SZ does use smart sync, I have smart sync selected in the Serato options and have never noticed any problems..... There may be just no smart sync when using DVS? But I only use the 4
Decks in serato with the controller itself..
Davideon 8:32 AM - 5 March, 2014
Quote:
I'm sure that the SZ does use smart sync, I have smart sync selected in the Serato options and have never noticed any problems..... There may be just no smart sync when using DVS? But I only use the 4

Decks in serato with the controller itself..



there is defintitely no smart sync with DVS at this point
Kross-ddj 10:30 AM - 5 March, 2014
Quote:
Quote:
I'm sure that the SZ does use smart sync, I have smart sync selected in the Serato options and have never noticed any problems..... There may be just no smart sync when using DVS? But I only use the 4

Decks in serato with the controller itself..



there is defintitely no smart sync with DVS at this point


Are you 100% sure that you cannot use smart sync when using the SZ controller alone? The manual and all relating advertisements for the SZ say 'smart sync' & 'simple sync'.... I understating it not working when using DVS (external CDJ's & Vinyl) and using these devices to control serato!! But the SZ is not using DVS when using the SZ alone..... Or am I missing something?
Why would pioneer advertise it as smart & simple sync? And also, if I was unable to use smart sync with the SZ then the option in the serato DJ menu would be grayed out and I would not be able to select the 'smart sync' option like external CDJ's do not allow...
Davideon 2:05 PM - 5 March, 2014
Yeah, just for dvs
mark3motley 4:50 PM - 5 March, 2014
According to another thread, the SZ manual is incorrect - the SZ does not have Smart Sync capability period because it is a DVS device:

"I'm afraid the manual is not correct then.
There is no smart sync with DVS devices yet.
It's something we want to add in the future though.

Thanks for letting us know about the wrong manual.

Cheers
Karl
Quote· Report· Permalink"

serato.com
mark3motley 4:54 PM - 5 March, 2014
DDJ SZ does not support smart sync (Simple Sync only, because it's a DVS device)
dj-freestyle 6:39 PM - 5 March, 2014
does not support smart sync. serato confimred.
jayvivet 12:53 AM - 6 March, 2014
Interesting bit of information from a pioneer rep on the ddj-sz in this video.

Watch from 8 mins

youtu.be
DjCity 2:50 AM - 6 March, 2014
Quote:
Interesting bit of information from a pioneer rep on the ddj-sz in this video.

Watch from 8 mins

youtu.be


That's curious. I'm not sure i'm believing that. Tension adjust and sensitivity are very different things.
deejdave 4:24 AM - 6 March, 2014
I can see how they may be slightly associated actually. The tighter the wheels, the more pressure you have to put on them. The more pressure you have to apply, the more surface area of your skin gets exposed to the platters surface. The more surface area gets exposed, the more conductivity you have which may accomplish the same thing just one is physical the other is software based.
DjCity 4:26 AM - 6 March, 2014
Quote:
I can see how they may be slightly associated actually. The tighter the wheels, the more pressure you have to put on them. The more pressure you have to apply, the more surface area of your skin gets exposed to the platters surface. The more surface area gets exposed, the more conductivity you have which may accomplish the same thing just one is physical the other is software based.


But you can have the platter as tight as it could be and NOT want to backspin. You just want to stop the platter to cue or something.

Tension would have no bearing on that.
Kross-ddj 10:30 AM - 6 March, 2014
Quote:
I can see how they may be slightly associated actually. The tighter the wheels, the more pressure you have to put on them. The more pressure you have to apply, the more surface area of your skin gets exposed to the platters surface. The more surface area gets exposed, the more conductivity you have which may accomplish the same thing just one is physical the other is software based.


I can confirm that the jog feeling adjust makes no difference to the capacitive sensitivity.... I can replicate these issues wherever the jog feeling adjust knob is positioned.
molly dk 11:57 AM - 6 March, 2014
I can confirm everything that Kross-ddj says about the ddj sz. I was the first in Denmark having it.

And too all you that dont have it, stop imagine what it does and does not do, and listen to those who have it and have tried it many times.

It runs perfect with smart sync using the controller normal, with ddj sz jog wheels. With timecode dvs, i havent testet it yet with sync. If not you just need to use your DJ skills...

About the jog wheel sensivity i hope that they will find a solution fast. I hope that it is a software problem, and not a hardware problem??
molly dk 12:02 PM - 6 March, 2014
I hope that i dont need to buy a ddj sz again later, too get the jog wheel sensitivity working perfect.... does anybody know about that??
DJ Trice 1:04 PM - 6 March, 2014
Hi Keith Ross and all,

I have exactly the same issue with the jogs, here is the link to the pioneer forum to declare this problem to pioneer

forums.pioneerdj.com

... thank's for participate if yo have the same problem.
Serato, Support
Karl Y 1:16 PM - 6 March, 2014
Hi mark3motley

Quote:
According to another thread, the SZ manual is incorrect - the SZ does not have Smart Sync capability period because it is a DVS device:

"I'm afraid the manual is not correct then.
There is no smart sync with DVS devices yet.
It's something we want to add in the future though.

Thanks for letting us know about the wrong manual.

Cheers
Karl
Quote· Report· Permalink"

serato.com


I was wrong with this. Sorry.
The DDJ SZ does have smart sync if you disable DVS control by going to setup -> expansion packs -> CDJ / Vinyl Control -> disable

Cheers
Karl
Kross-ddj 2:20 PM - 6 March, 2014
Quote:
Hi Keith Ross and all,

I have exactly the same issue with the jogs, here is the link to the pioneer forum to declare this problem to pioneer

forums.pioneerdj.com

... thank's for participate if yo have the same problem.


Ok, so now we know where we stand, there is definitely an issue, and now I have started a post on the pioneerDJ forum hopefully this will be sorted out/explained soon. Why was there no sensitivity control on the SZ?
DjCity 2:45 PM - 6 March, 2014
This was posted in another thread.
Maybe this is the solution?
Those of you that have the SZ already (3 weeks for mine to show up) please try and report back.

I'm hoping Pioneer is just being a pain in the ass with wording where midi means sensitivity.

Quote:
check page 25 try to adjust and see if it helps with touch sensitivity
pioneerdj.com
DJ Trice 3:09 PM - 6 March, 2014
this section talk about the latence of the jogs (or if you want, number of midi informations sended from the ddj sz) but nit about jog sensitivity.
Kross-ddj 3:11 PM - 6 March, 2014
Quote:
This was posted in another thread.
Maybe this is the solution?
Those of you that have the SZ already (3 weeks for mine to show up) please try and report back.

I'm hoping Pioneer is just being a pain in the ass with wording where midi means sensitivity.

Quote:
check page 25 try to adjust and see if it helps with touch sensitivity
pioneerdj.com


This is something that also caught my eye when looking through the manual, unfortunately I have just changes the setting from 4ms down to 3ms and all the way up to 13ms and this does not change the problem.... This setting is for the midi timing between the jog wheel and computer.
There is also a white ring in the centre of the jog wheels that lights when a touch is detected, so it's definitely something inside the hardware rather than any kind of communication between computer and controller.
A sensitivity adjustment parameter needs adding to this advanced menu by Pioneer or they ain't gonna sell many of these SZ's
Hopefully they are working on it as we type ;)
DjCity 3:37 PM - 6 March, 2014
Damn.

I was hoping that was a fix.

We wait for Pioneer to first admit the is a problem then work out a fix.

I encourage everyone to hit Pioneer up about this. Post on their forum, call, email.
They need to be aware of the problem and know is not just one or two people having this issue.

bombard them!

The wait beings.
Kross-ddj 4:20 PM - 6 March, 2014
Anyone who is experiencing this problem need to post on here: forums.pioneerdj.com
dj-freestyle 4:21 PM - 6 March, 2014
Once the sz floods the americam market that pioneer forum will get lit up. i have no doubt.
molly dk 6:56 PM - 6 March, 2014
What! i just try one ddj-sz in Copenhagen, in one store. And it did not have the problem with the jog wheels?? it worked perfect?????
molly dk 7:04 PM - 6 March, 2014
But still i and a lot have and will have this problem with the jog wheel sensivity on the ddj sz.. Mayby it's only a few working correct??? If anyone have any news about this shit problem....please let me know.....thanks too all you here....:)
Kross-ddj 7:06 PM - 6 March, 2014
Quote:
What! i just try one ddj-sz in Copenhagen, in one store. And it did not have the problem with the jog wheels?? it worked perfect?????


That's very strange? If it were a hardware issue then how would it be both decks? Did you use 1 finger tip? Did you take a video?
Kross-ddj 7:18 PM - 6 March, 2014
Here is a video of one finger touching the jog wheel and really shows which part of the finger it detects.... Molly dk, could you get a video of you doing exactly what im doing with the tip of your finger with the SZ in the store?

youtu.be
dj-freestyle 7:19 PM - 6 March, 2014
His video is how ddj-sx was unitl firmwares and adjusting sensativity. totally.
molly dk 7:21 PM - 6 March, 2014
Ive tried evrything, all my fingers, little finger only the tip off on finger. and it responded everything. Sorry i dont have a video, because it was in a store you know. I dont know when i come back to that shop. But i will try 3-5 ddj sz in the place i got mine. Because they got 4 on stock know.
Kross-ddj 7:24 PM - 6 March, 2014
Please post your findings on the Pioneer DJ forum:

forums.pioneerdj.com
molly dk 7:25 PM - 6 March, 2014
I really like your video on utube, and sorry i dont know how to put i video on utube...but i will respond after testing 4 new ddj sz ASAP.

My next test with mine will be to lower the latenzy on usb in serato setup, because the stores Imac was with 5 in setup latenzy usb settings
Kross-ddj 7:37 PM - 6 March, 2014
Quote:
I really like your video on utube, and sorry i dont know how to put i video on utube...but i will respond after testing 4 new ddj sz ASAP.

My next test with mine will be to lower the latenzy on usb in serato setup, because the stores Imac was with 5 in setup latenzy usb settings


Mine is set up 5ms
Kross-ddj 7:45 PM - 6 March, 2014
Latency is purely for audio quality vs performance.... like I say, Serato doesn't even need to be running to produce this problem.... I will wait for a response from Pioneer unless I see a video of a DDJ-SZ with a finger tip (like mine) responding, then I will return my DDJ-SZ.
I don't see how any hardware defect can alter sensitivity on different units??
I have also tried my unit in a different plug (another room) to eliminate this.
I now find that im spending far too much time de-bugging something I have paid a lot of money for, maybe Pioneer should be sending me a free RMX500, although I forgot, there's no effects send/return :(
dj-freestyle 7:52 PM - 6 March, 2014
Pioneer has always had bad customer service issues. after dealing with rane all these years you really learn how bad it is. its blowsssssssssss. The ddj-sx was issues for weeks like this and then mic issue was even worse to deal with. nobidy wanted to take the blame.
Kross-ddj 7:59 PM - 6 March, 2014
OMG, I have just tried something which is weird. I licked my finger tip and the jog wheel detects it.... I read something about capacitive touch technology and moisture... I live in a house with only 1 floor and both bedrooms have 2 walls that face outside and we have a problem with condensation so I have 2 de-humidifiers running all day to take the condensation out of the air.
If the room that I have my SZ in has no moisture at all in the air, then maybe this is effecting the sensitivity in the jog wheel.
This is why a sensitivity adjustment is absolutely essential due to different climates. If the 'test' SZ was tested in a room that had moisture in the air then the sensitivity level will have been set lower than what is needed in a room that has less moisture in the air. Firmware is set with that sensitivity level......and now we have these problems. Who decided that the SZ didn't need sensitivity control knobs?????????????????????
dj-freestyle 8:09 PM - 6 March, 2014
ya and my house is dry as hell so i would have same issue. thats funny and not funny all in one.
Kross-ddj 8:32 PM - 6 March, 2014
So..... To update: capacitive technology varies depending on room humidity, room where 'test' SZ was tested had average humidity level? People who have homes with higher humidity levels have over sensitive jog wheels? People who have homes with low humidity levels have less sensitive jog wheels???
So either Pioneer release a new firmware that enables changing of sensitivity level of jog wheels in advanced menu..... :)
Or they include a humidity level indicator to let us know that we can't use our £1,750 equipment if the humidity levels are not how they were in the test environment :(
Or even produce a pair of Pioneer DJ gloves, a bit like the iPhone 4 bumpers!!!!!
Kross-ddj 9:24 PM - 6 March, 2014
From Wikipedia:
Designing a capacitance sensing system requires first picking the type of sensing material (FR4, Flex, ITO, etc.). One also needs to understand the environment the device will operate in, such as the full operating temperature range, what radio frequencies are present and how the user will interact with the interface.
Davideon 10:15 PM - 6 March, 2014
Mmm, the more I read on this the less concerned I am. I would never touch the jogs with my finger tips like that. How can you control it effectively?
f8274 12:12 AM - 7 March, 2014
I have the same problems with the Jogs of my DDJ SZ under normal circumstances, even in my dry flat. The marketing phrases, the SZ has the quality similar of two CDJ 2K and one DJM 900 is a bad joke. I think about to resell this controller and go back to Serato Scratch Live, my DJM 800 and Timecode by CDJ, because this Equipment is better and out of bugs or unready construction details.

Next week i will visit the german fair "pro-light & sound" in Frankfurt/ Main to ask Pioneer directly… and will have a look on the shown DDJ SZ there.
f8274 12:16 AM - 7 March, 2014
Has anybody an idea how to use the DDJ SZ as DVS? If i connect my CDJ 1K to one channel strip, i hear the timecode-beep. Is it necessary to connect my SSL 1 device between CDJ and DDJ SZ?

Thx!
shadow23 2:06 AM - 7 March, 2014
I just got an email from Pioneer support here in Australia. So far he said he hasn't experienced any issue like the one in the video. He has a unit that he has tested but will test again for any issues this weekend.

Good to see Pioneer's support replying so quick. I'm not use this kind of support. Normally it would take a few days, a week or more before support responds to an email.
molly dk 11:38 AM - 7 March, 2014
It dosent help one bit to change the usb latenzy! i can only say that i will test more ddj sz, because i belive that some ddj sz have this problem, and some don't..... thats my experince.

But my Ddj sz jog sensivity works like shit...but it is still one hell of a controller, it feels very good and it is HQ. But pioneer need to fix this problem, for the price they take for the unit!

Cheers
molly dk 11:45 AM - 7 March, 2014
If somebody gets any news, what we can do about this problem with the ddj sz jog sensivity, please join this forum!

Have anybody tested the dvs one the unit?? because i dont have any cd player or turntable to test it.

The people Who decided that the SZ didn't need sensitivity control knobs, is F.... stupid.
saintsimon 7:52 PM - 7 March, 2014
Hi guys, I've been follow the youtube videos closely and also sent messages to DJ Ty of AGI Pro DJ and also posted comments on the youtube videos from Keith Ross KRoss321 and also DJ TLM - he said he was going to get the ddjsz back to test in about half a weeks time. I'm not sure when my preorder of the unit will ship but it will come hopefully within the next week or two. US Shipments are expected to leave no later than end of March according to customer support from the store I am buying from. When this happens I will test this unit and post a video of observations. Keith, when you doing a real practice / performance on the unit (without licking your hands/fingers) are you able to get the unit to respond okay? Aside from the light touching with your fingers I mean...
Kross-ddj 8:22 PM - 7 March, 2014
Saintsimon... There is no problem at all when using the flats of the fingers, but when placing a finger tip on the jog wheel it does not respond...
youtu.be
This video gives the best example, but it's weird, because if you place your finger tip (doesn't have to be lightly) on the jog wheel then follow with the rest of your hand and lay it flat, it still does not respond to it, it's as if it knows that you've touched it with your finger tip, but thinks that it's not enough to go into scratch mode.... The first touch to the jog wheel has to be a certain amount coverage or it won't react.... Put 2 finger tips on and it responds. I think that the sensitivity can change based on, temperature of room, humidity, temperature of hand etc... Just hope they can make it adjustable.... I have been scratching today and sometimes a finger tip touches the jog wheel slightly before the rest of my hand and this touch is not recognised.... It's frustrating trying to explain in a forum :/
hottiredandsexy 10:59 PM - 7 March, 2014
Quote:
Saintsimon... There is no problem at all when using the flats of the fingers, but when placing a finger tip on the jog wheel it does not respond...
youtu.be
This video gives the best example, but it's weird, because if you place your finger tip (doesn't have to be lightly) on the jog wheel then follow with the rest of your hand and lay it flat, it still does not respond to it, it's as if it knows that you've touched it with your finger tip, but thinks that it's not enough to go into scratch mode.... The first touch to the jog wheel has to be a certain amount coverage or it won't react.... Put 2 finger tips on and it responds. I think that the sensitivity can change based on, temperature of room, humidity, temperature of hand etc... Just hope they can make it adjustable.... I have been scratching today and sometimes a finger tip touches the jog wheel slightly before the rest of my hand and this touch is not recognised.... It's frustrating trying to explain in a forum :/



Really looks like you are looking for the issue? DO you honestly DJ with just the tip of your finger with one finger? Not really worried about this issue anymore...
Kross-ddj 6:32 AM - 8 March, 2014
I do not DJ with the tip of my fingers like the videos, this is just to show a clear example.... But when touching the jog, with your hand it never touches all at the same time and the hand is never flat, during normal usage it responds most if the time but the odd time it does not respond..... I see it as a problem not having the adjust!!! For those that do not have one yet I can see why you are trying to play it down... But please don't start bringing my technique into this or that I'm looking for the problem until you test it yourself!
hottiredandsexy 1:08 PM - 8 March, 2014
Quote:
I do not DJ with the tip of my fingers like the videos, this is just to show a clear example.... But when touching the jog, with your hand it never touches all at the same time and the hand is never flat, during normal usage it responds most if the time but the odd time it does not respond..... I see it as a problem not having the adjust!!! For those that do not have one yet I can see why you are trying to play it down... But please don't start bringing my technique into this or that I'm looking for the problem until you test it yourself!


It just looks like from your vidoes that it works fine when you use it normally (flat surface of fingers/palm)... I'm coming from turntables background and this will be my first controller. Your last video it looked super responsive when used as I would (not finger tips)... All I was trying to say dude...
deejdave 2:24 PM - 8 March, 2014
Time will tell. My guess is this will not be a problem. We all know you guys like to complain over there in................................. I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one.
hottiredandsexy 2:28 PM - 8 March, 2014
Quote:
Time will tell. My guess is this will not be a problem. We all know you guys like to complain over there in................................. I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one.



Spot on. I really think that it won't be that big of an issue if you are using the flat surface of your fingers/palms...

On a side note Dave, have you heard when North American shipping is???
deejdave 2:32 PM - 8 March, 2014
I'll PM you.
North-Rider 4:24 PM - 8 March, 2014
Hey Dave. If you can let me know as well since we ordered from the same dealer.

Thanks.
deejdave 4:30 PM - 8 March, 2014
PMing now
Kross-ddj 7:41 PM - 8 March, 2014
Quote:
Time will tell. My guess is this will not be a problem. We all know you guys like to complain over there in................................. I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one.

I must say, I have been 'in the mix' all day and it's a great piece of kit you won't be disappointed, the sensitivity wasn't an issue as I've learnt how to work round it, but I still stand by my word that it should have had sensitivity controls on it and I can understand why it doesn't respond to 1 finger tip (accidental touches etc)
But the bug they need to fix is that when a flat finger is put on the jog wheel it responds but when it's moved up to a tip (without removing) then it stops responding, however, if a finger tip is put on it doesn't respond, but if the tip continues down to a flat finger, then it should respond to the flat finger but it doesn't..... That's the bug! Hope you get what I'm talking about... Anyway I've stopped complaining now and I'm gonna start enjoying my new piece of kit :)
Davideon 7:48 PM - 8 March, 2014
No one uses the very end of their finger. What can you do with it? Nothing as you have next to no control.
Kross-ddj 7:55 PM - 8 March, 2014
Quote:
No one uses the very end of their finger. What can you do with it? Nothing as you have next to no control.

But sometimes when your scratching and you knock the sound out with the crossfader so you can pull the jog wheel back to the start of the sample, the hand naturally goes from flat (at the position you start bringing it back) to the tip (when it's back at the start)... And if it ever detects just one tip at any moment, the track/sample will play, as it's lost the detection.... Really hard to explain ;/
Davideon 7:59 PM - 8 March, 2014
Now that is true
shadow23 9:29 PM - 8 March, 2014
Quote:
And if it ever detects just one tip at any moment, the track/sample will play, as it's lost the detection.... Really hard to explain ;/


No need to explain to me. I understand what you're saying. So for me it's still an issue. May not be a big one but it is still an issue imo.
Sulli 2:04 AM - 9 March, 2014
I'm sure if enough people complain about this Pioneer will hopefully fix this and maybe somehow also add a sensitivity adjustment.

But I wonder if this was supposed to be a safety feature to avoid accidental scratching (already mentioned above) or maybe they were trying to mimic the feel of the pressure sensitivity on the CDJ2000s and force you to really commit to a scratch by using the flats of your fingers instead of just light touches or maybe it's just an overlooked mistake. idk

Either way they should address this issue/feature somehow in future. Hopefully...
Kross-ddj 8:20 PM - 11 March, 2014
Just had the following reply posted in the official pioneer DJ forums:
"Pulse Mar 11
The DDJ-SZ is not yet released to the public, therefore it will not be discussed as changes may still occur.
As for the lack of sensitivity knobs, the platters auto-adjust on power-up and do not require the same knobs as the SX. This is also true for the SB and SR."

The post is now locked???? What kind of bullshit is that? Not released to public?? What are they on about?
Davideon 9:31 PM - 11 March, 2014
That is pathetic from Pioneer. Happy to take your hard earned cash, then mug you off. Truly pathetic response
Kross-ddj 9:34 PM - 11 March, 2014
Quote:
That is pathetic from Pioneer. Happy to take your hard earned cash, then mug you off. Truly pathetic response

Good job I'm used to the sensitivity now and it isn't effecting my use if the SZ
hottiredandsexy 9:50 PM - 11 March, 2014
Quote:
That is pathetic from Pioneer. Happy to take your hard earned cash, then mug you off. Truly pathetic response


Yeah they are really starting to scare me... My first time dealing with their products and now the store that I pre ordered from said pioneer won't even tell them when shipping to Canada...
DJSCIASCIA 10:33 PM - 11 March, 2014
forums.pioneerdj.com

Everyone should post and let them have it.
Sulli 11:07 PM - 11 March, 2014
Quote:
Just had the following reply posted in the official pioneer DJ forums:

"Pulse Mar 11

The DDJ-SZ is not yet released to the public, therefore it will not be discussed as changes may still occur.

As for the lack of sensitivity knobs, the platters auto-adjust on power-up and do not require the same knobs as the SX. This is also true for the SB and SR."

The post is now locked???? What kind of bullshit is that? Not released to public?? What are they on about?


Well at least they said "changes may still occur".. But closing/locking the thread seems pre-mature being that the issue still exists.
It's good to hear that your getting used to the sensitivity and that it's not effecting your use of the SZ.
I pre-ordered one so I'm itching to try this thing out for myself. But I appreciate the user reviews you guys have been sharing. Have fun using the flats of ur fingers in the mean time...
DJ Trice 11:58 AM - 12 March, 2014
Hi Kross-ddj

I saw the pioneer response this morning: just incredible ! Pioneer refuse to admit this issue.

A friend who has a DDJ SR told me that job sensitivity is adjustable in hardware setup... i'm going now on Pio forum to read DDJ SR's manual to check this information
DJ Trice 12:43 PM - 12 March, 2014
Yep,

Jog sensitivity of DDJ SR cn be adjusted. Just check the manual DRI1179A on page 29 !
The answer of Pioneer is very ridiculous ! That's not serious, the don't respect us ! I'm going on Pio dj forum
DJ Trice 12:57 PM - 12 March, 2014
The new Kross-DDJ post on Pioneer's forum is here: forums.pioneerdj.com
DJ Trice 12:57 PM - 12 March, 2014
Everybody should participate but stay correct :-)
DJSCIASCIA 4:17 PM - 12 March, 2014
He just closed the thread again stating that people might of paid for the units but no one has them as they never hit the streets. Is this for real. There are numerous videos showing people with them and how was the video made showing the problem if they were supposedly not released. What a doosh.
Pulse 4:35 PM - 12 March, 2014
Hey SCIASCIA, I'd appreciate if you'd back up the name-calling train.

We were asked to defer any support issues until after release but PUSA's release dates are not until the 17th and 24th. We were not made aware of the early release in Europe and I'm sorry for closing the thread without having had that info.

The Pioneer engineers have asked us to relay the message that they are investigating any comments or complaints with regards to the sensitivity on the SZ.

And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments.
North-Rider 4:35 PM - 12 March, 2014
We should start a threat "pulse is a retard". LoL. It was the same thing when the cdj2k nexus were released with all those bugs. Pioneer's forum is a joke. They delete posts they don't agree with in order to mask their incompetence which defeats the purpose of the forum in the first place. I don't even go there anymore. Support forums should be full of free speech and support towards its members. Without insults or disrespect of course.
Davideon 5:48 PM - 12 March, 2014
Quote:
Hey SCIASCIA, I'd appreciate if you'd back up the name-calling train.

We were asked to defer any support issues until after release but PUSA's release dates are not until the 17th and 24th. We were not made aware of the early release in Europe and I'm sorry for closing the thread without having had that info.

The Pioneer engineers have asked us to relay the message that they are investigating any comments or complaints with regards to the sensitivity on the SZ.

And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments.


Yet you still closed the 2nd thread? And why defer support threads? If someone has an issue with a product, that means they have it - regardless of theoretical release dates.
Kross-ddj 6:09 PM - 12 March, 2014
Quote:
Quote:
Hey SCIASCIA, I'd appreciate if you'd back up the name-calling train.

We were asked to defer any support issues until after release but PUSA's release dates are not until the 17th and 24th. We were not made aware of the early release in Europe and I'm sorry for closing the thread without having had that info.

The Pioneer engineers have asked us to relay the message that they are investigating any comments or complaints with regards to the sensitivity on the SZ.

And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments.


Yet you still closed the 2nd thread? And why defer support threads? If someone has an issue with a product, that means they have it - regardless of theoretical release dates.


Only just read this, I have started a 3rd thread... I have the right to an update on a problem I am experiencing....
Pulse, please re-open the first post:
forums.pioneerdj.com

Then I can delete my 2nd & 3rd posts and this will stop any confusion..... the fact is that I DO have a SZ and I have the right to post my problem.
Pulse 7:11 PM - 12 March, 2014
@Kross - Posted a reply for you, but nothing new to add.
DJCASHWELL 9:19 PM - 12 March, 2014
have you tested the MIC? are there any issues with how it sounds? the sx definitely had MIC issues
Serato, Moderator
Logan D 9:25 PM - 12 March, 2014
Quote:
We should start a threat "pulse is a retard". LoL.

Do that and you'll be banned. Have some respect. We appreciate you are frustrated but Pulse is just doing his job.

As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information.
10:12 PM, 12 Mar 2014
Discussion moved to Serato DJ General Discussion
deejdave 10:15 PM - 12 March, 2014
There is a right way & a wrong way to go about things. There are people behind the user names. Pioneer's support has its flaws but keep in mind that EVERYONE has bosses and if Pulse (& Gavin) is still working at Pioneer there is a good chance he is just doing what he was told to do/how to handle the support.
North-Rider 10:22 PM - 12 March, 2014
Quote:
Quote:
We should start a threat "pulse is a retard". LoL.

Do that and you'll be banned. Have some respect. We appreciate you are frustrated but Pulse is just doing his job.

As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information.



It was ment as a joke. Thus the "LOL" at the end as well as my last sentence "Without insults or disrespect of course." I guess my sarcasm didn't come through. I understand that everybody answers to someone but, if a paying customer states they are having problems with a product sold by a company they represent, they should never be treated in such a way as to be ignored not once but 3 times.
hottiredandsexy 10:33 PM - 12 March, 2014
Quote:
Quote:
Quote:
We should start a threat "pulse is a retard". LoL.

Do that and you'll be banned. Have some respect. We appreciate you are frustrated but Pulse is just doing his job.

As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information.



It was ment as a joke. Thus the "LOL" at the end as well as my last sentence "Without insults or disrespect of course." I guess my sarcasm didn't come through. I understand that everybody answers to someone but, if a paying customer states they are having problems with a product sold by a company they represent, they should never be treated in such a way as to be ignored not once but 3 times.


BINGO!!!! Winner/Gagnant...
Djjahburg 11:31 PM - 12 March, 2014
Quote:
Quote:
Quote:
Quote:
We should start a threat "pulse is a retard". LoL.

Do that and you'll be banned. Have some respect. We appreciate you are frustrated but Pulse is just doing his job.

As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information.



It was ment as a joke. Thus the "LOL" at the end as well as my last sentence "Without insults or disrespect of course." I guess my sarcasm didn't come through. I understand that everybody answers to someone but, if a paying customer states they are having problems with a product sold by a company they represent, they should never be treated in such a way as to be ignored not once but 3 times.


BINGO!!!! Winner/Gagnant...

Quote:
Quote:
We should start a threat "pulse is a retard". LoL.

Do that and you'll be banned. Have some respect. We appreciate you are frustrated but Pulse is just doing his job.

As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information.

Quote:
Been investigating this problem for a few days now.... When touching the jog wheel on the SZ with a finger tip or lightly with 3 or 4 fingers it does not respond.... It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on..... I used to have a SX which had sensitivity controls but I am confused as to why Pioneer have decided that this 'PREMIUM' controller doesn't need them?... I understand that the jog wheels need to be protected against accidental touches which could be a disaster when playing live, but there is a very fine line between safety and performance.
I have contacted Pioneer DJ in both USA and UK and have told them the problems. There is a new firmware update out for the controller but no fixes included for this.
What I would like to know is:
1. Can this be fixed in a firmware update so that the user can change the sensitivity parameter, this would probably have to be done in an advanced menu.
2. If this is not possible then it needs to be made more responsive in the firmware.
3. Why did Pioneer decide that the SZ didn't need sensitivity adjustment like the SX?.

Here are a couple of videos I have made to show the problem:
youtu.be
youtu.be

you are the only one with this problem i have a sz and i do'n have that problem
Culprit 11:54 PM - 12 March, 2014
woh, glad I saw this thread. I will wait until this gets resolved before purchasing.
Mjwt 3:39 AM - 13 March, 2014
You guys have every right to post what your posting, I love there products own there products in the last 4 years everything that comes to market has issues and then when you do post it's always the user that doesn't know what he's doing.You know what I do hope there isn't any more issues with this unit like there was with SX,because there will be a lot of open boxes returnsI purchased and returned 2 at a time and the 2 that I kept still sound like shit.I guarantee you that If I deal with this same bullshit again, not to mention my CDJ 2000'S problem with the led stop and play buttoms, shit will hit the fan with me alone.
xplicit 3:54 AM - 13 March, 2014
Thank god saw this posting before I bought it...
my fingers sometimes sweat and this looks like there is gonna be problems..can u not put a skin on the platters? But then again this is capacitive touch...
with my 850s I have nooo issues with the platter..
come on Pioneer perfect this!
Mjwt 3:57 AM - 13 March, 2014
Don't be afraid to buy and return as many units as it takes til your satisfied.That's the only way Pioneer will listen, because it's based on percentage of people that complain and units returned.PULSE we all know this your bread and butter.But don't forget that before,Pioneer there were other companies.Without us there will be no Pioneer.
xplicit 4:01 AM - 13 March, 2014
Yesss come on guys $2000 is alot of money plus taxess and I have to pay 13% tax on topp!!
if this is pioneers best controller.... please perfect it!
deejdave 4:23 AM - 13 March, 2014
I hope you are not actually paying $2000 let alone tax on top. Do your research. It can be found for $1700 without the tax & free shipping if you put some work into it.
Mjwt 4:28 AM - 13 March, 2014
Paying less for it is not going to make it work any better.
shadow23 7:58 AM - 13 March, 2014
Okay been playing around with the SZ and I am annoyed to say the least about the jogwheel issue. My SZ's right deck is perfect. It detects touch at the tips of your fingers but the left deck is the problem. Same issue with Kross-ddj. It's alright with the flats of your fingers but as soon as you pull back and the platter loses the flat of your fingers then it's all up the river with no paddle.
DJ Trice 11:54 AM - 13 March, 2014
Quote:
And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments.


Hi Pulse,
We're agree about that and thanks a lot for your reply.
Our wish will be to have jog sensitivity adjustable in hardware (with a new firmware of course: like the DDJ SR) and SZ will be perfect for us.
hottiredandsexy 12:36 PM - 13 March, 2014
Quote:
Yesss come on guys $2000 is alot of money plus taxess and I have to pay 13% tax on topp!!
if this is pioneers best controller.... please perfect it!


Canadian too? Where did you buy from?
DevonMTL 2:10 PM - 13 March, 2014
Here is Montreal Canada we pay 15% Tax. at Moog audio $ 2199.00 plus 15 %. definitely sux.
dj-freestyle 3:03 PM - 13 March, 2014
Pulse said about its adjusts when you turn on. has a sz owner tried turning off and turning on and touching and see if it adjusts. thats how the ns6 works.
xplicit 3:07 PM - 13 March, 2014
Quote:
Quote:
Yesss come on guys $2000 is alot of money plus taxess and I have to pay 13% tax on topp!!
if this is pioneers best controller.... please perfect it!


Canadian too? Where did you buy from?



Sorry I meant $2199 plus tax.. for a moment i thought i was in US...
Yes i'm in Canada
xplicit 3:08 PM - 13 March, 2014
Quote:
Pulse said about its adjusts when you turn on. has a sz owner tried turning off and turning on and touching and see if it adjusts. thats how the ns6 works.



Can you elaborate more on this..
Thanks...
dj-freestyle 3:10 PM - 13 March, 2014
The ns6 when you turn on at first and touch for first time it adjusts to your touch and its works really well on ns6 . mine was awesome so im wondering if thats how ddj-sz works? just a thought to try.
dj-freestyle 3:13 PM - 13 March, 2014
The NS6 features intelligent platters that continually calibrate themselves to the user and to their environment as long as it is powered on.

Temperature and humidity vary from venue to venue, and also throughout the night. To provide the best possible touch response and feel in varying environments, the NS6 continually calibrates the capacitive touch-sensitive platters as you work.

Initial calibration is quick and easy, though not required:

Prior to beginning a set and after power on, deliberately touch both platters in several different places.

This allows the NS6 to calibrate to your touch, and ensures that platter sensitivity is just right (i.e. not too sensitive).
dj-freestyle 3:14 PM - 13 March, 2014
wonder if this is what pulse means. just a thought
Kross-ddj 7:39 PM - 13 March, 2014
Quote:
wonder if this is what pulse means. just a thought

Well if it is it's not working my jog wheels are always the same, hopefully with all the feedback they've had they will be working on the firmware now :)
dj-freestyle 7:41 PM - 13 March, 2014
Was just a thought. hopefully they are working on one and im guessing with the storm that would hit once released here in u.s it will be. lets hope.
shadow23 7:49 PM - 13 March, 2014
I just wonder if they can actually fix it with a new firmware.
dj-freestyle 7:50 PM - 13 March, 2014
Pulse im sure can fill us in on that and i would have to think for sure
shadow23 8:43 PM - 13 March, 2014
What really astonishes me is that Pioneer never included the jog wheel sensitivity adjust with the SZ. I know the SX and the SR has it (probably even the SB). For the most expensive controller out there you'd think they would've had that covered straight away!

What ever department at Pioneer was in charge of firmware and testing should be fired. I'm just pissed that the SZ has issues. What's worse is that Pioneer won't even make an announcement about fixing the issues.

All they do is get someone like Pulse to cop everything and it's not even his fault. Now all we can do is wait. If people are paying a premium price for a product, a company like Pioneer should at least rectify the problem and not make people wonder if they are working on a solution.
Kross-ddj 9:02 PM - 13 March, 2014
Quote:
Pulse im sure can fill us in on that and i would have to think for sure

I think they should have the sensitivity in the advanced menu (shift/play while powering
on) so that you press a button and the sensitivity level is based on the lights of one of the channels, a bit like the midi latency of the jog wheels..... It's got to be fixable, there's no way that its set at a certain level and that's it, no changing it.... It's got to be set in firmware
shadow23 10:10 PM - 13 March, 2014
Quote:
Quote:
Pulse im sure can fill us in on that and i would have to think for sure

I think they should have the sensitivity in the advanced menu (shift/play while powering
on) so that you press a button and the sensitivity level is based on the lights of one of the channels, a bit like the midi latency of the jog wheels..... It's got to be fixable, there's no way that its set at a certain level and that's it, no changing it.... It's got to be set in firmware

I'm praying that it can be fixed by firmware and its not a hardware issue that will limit what can be done with any firmware updates.
DJ Baby Raj 12:46 AM - 14 March, 2014
I was told this... Pioneer USA has asked distributors and dealers to hold on with DDJ SZ units until week of Monday 24th, because of firmware update and serato dj update.

Don't know how true this is...
shadow23 1:22 AM - 14 March, 2014
Quote:
I was told this... Pioneer USA has asked distributors and dealers to hold on with DDJ SZ units until week of Monday 24th, because of firmware update and serato dj update.

Don't know how true this is...


I hope they sort it out. As for holding on to the units is a bit pointless because anyone who buys them will still have to upgrade the firmware anyway.
Andrewesno 3:38 AM - 14 March, 2014
Quote:
What really astonishes me is that Pioneer never included the jog wheel sensitivity adjust with the SZ. I know the SX and the SR has it (probably even the SB). For the most expensive controller out there you'd think they would've had that covered straight away!

What ever department at Pioneer was in charge of firmware and testing should be fired. I'm just pissed that the SZ has issues. What's worse is that Pioneer won't even make an announcement about fixing the issues.

All they do is get someone like Pulse to cop everything and it's not even his fault. Now all we can do is wait. If people are paying a premium price for a product, a company like Pioneer should at least rectify the problem and not make people wonder if they are working on a solution.


How bad is this problem? I brought mine today and awaiting for it to arrive, does it affect the general usage of the ddj?
shadow23 4:35 AM - 14 March, 2014
Hi Andrewesno,

It's not that bad. You will still enjoy yourself using the DDJ-SZ. You might get annoyed when you try and spin the platter a few times in reverse to get to a certain part of the song and then suddenly it doesn't recognize your fingers and starts playing. But it's just a matter of getting use to touching it in a different way so the platter always recognizes that your fingers are still there.
I'm just having a whinge because my DDJ-SR has a very good platter response no matter how you touch it with your fingers.
Andrewesno 4:52 AM - 14 March, 2014
Quote:
Hi Andrewesno,

It's not that bad. You will still enjoy yourself using the DDJ-SZ. You might get annoyed when you try and spin the platter a few times in reverse to get to a certain part of the song and then suddenly it doesn't recognize your fingers and starts playing. But it's just a matter of getting use to touching it in a different way so the platter always recognizes that your fingers are still there.
I'm just having a whinge because my DDJ-SR has a very good platter response no matter how you touch it with your fingers.


Haha cheers mate, I should be alright then haven't
really dj'ed much in the last year, previously owned cdj900/djm900 set up and ddj-s1
shadow23 5:06 AM - 14 March, 2014
Quote:
Haha cheers mate, I should be alright then haven't
really dj'ed much in the last year, previously owned cdj900/djm900 set up and ddj-s1

Yeah you will be loving it. I still love the SZ. I love how you can adjust the platter tension and how you can easily adjust the beat grid. It just makes it so handy. Plus it has so many things to get use to after using the SR and before that using Techs.
Andrewesno 6:03 AM - 14 March, 2014

Yeah you will be loving it. I still love the SZ. I love how you can adjust the platter tension and how you can easily adjust the beat grid. It just makes it so handy. Plus it has so many things to get use to after using the SR and before that using Techs.

I'm so keen already hopefully it's here Monday :)
Jamez Brown 10:16 AM - 14 March, 2014
Hi fellow Serao Djs,

looks like i got lucky (touch wood) I'm not experiencing any problems with my platters and/or touch sensitivity, i did upgrade my firmware from 1.0 to 1.12, and changed my latency to 5ms, not sure if that has anything to to do with my non platter problems, but I'm loving this SZ (still trying to figure out this Oscillator), which is a shame, because for 20 years i was a Denon man.
shadow23 12:24 PM - 14 March, 2014
Quote:
Hi fellow Serao Djs,

looks like i got lucky (touch wood) I'm not experiencing any problems with my platters and/or touch sensitivity, i did upgrade my firmware from 1.0 to 1.12, and changed my latency to 5ms, not sure if that has anything to to do with my non platter problems, but I'm loving this SZ (still trying to figure out this Oscillator), which is a shame, because for 20 years i was a Denon man.


Upgrading the firmware was second thing I did before installing the driver. I do hope your platter is working properly. As long as your platter can sense the tips of your fingers (closest to the nail, I have short fingernails). Then you are cheering. My right deck has no problem detecting them but with the left deck I have to make sure I always have the flats of my fingers on the platter. Because when I'm spinning them back or pulling them back and I accidentally use the tips of my fingers the platter doesn't sense them and will start playing or spinning forward.
Kross-ddj 12:39 PM - 14 March, 2014
Quote:
Hi fellow Serao Djs,

looks like i got lucky (touch wood) I'm not experiencing any problems with my platters and/or touch sensitivity, i did upgrade my firmware from 1.0 to 1.12, and changed my latency to 5ms, not sure if that has anything to to do with my non platter problems, but I'm loving this SZ (still trying to figure out this Oscillator), which is a shame, because for 20 years i was a Denon man.

The sensitivity is different based on the environment it's used in and also the heat of the hands (I think).... So I don't think there are any defective units, I just think the sensitivity level is set and doesn't change, or the auto adjust that pulse mentioned isn't working as it should, however that doesn't explain shadow23's problem where it only effects 1 jog wheel???
shadow23 12:43 PM - 14 March, 2014
@Kross-ddj

Yes it is weird. Definitely something wrong with the"auto adjust" I reckon.
DJ Trice 12:51 PM - 14 March, 2014
We just have to wait until the official release date of ddj sz to request Pioneer a new firmware: nothing will be done by Pioneer before.

So i'm waiting...
Jamez Brown 12:54 PM - 14 March, 2014
maybe i should have put "touch platter" as opposed to "touch wood" =)
Jamez Brown 12:58 PM - 14 March, 2014
…on another note, does anybody know what the deal is with this "serato video voucher" am i able to sell it or gift it to someone else?
Kross-ddj 1:25 PM - 14 March, 2014
Quote:
…on another note, does anybody know what the deal is with this "serato video voucher" am i able to sell it or gift it to someone else?

I got wrong for trying to sell mine on here so I wouldn't do that, I watched one go on eBay for £12, I'm just gonna keep mine, probs won't use it though but might see what it's all about
dj-freestyle 3:49 PM - 14 March, 2014
gc on 17 and rest of retailers the 24th per pioneer . gc always gets them first. happend with sx to. per pulse from pioneer.
saintsimon 5:50 PM - 14 March, 2014
Quote:
gc on 17 and rest of retailers the 24th per pioneer . gc always gets them first. happend with sx to. per pulse from pioneer.

Thanks for the scoop on the ETA!
I'm guessing that means units ship out on the 24th or soon after. Only a little more than a week. Can't wait.
Regardless of the sensitivity issue I guess, haha.
shadow23 6:05 PM - 14 March, 2014
Quote:
We just have to wait until the official release date of ddj sz to request Pioneer a new firmware: nothing will be done by Pioneer before.

So i'm waiting...


I have been talking to Pioneer support here in Australia and he is fairly quick to answer my emails too. When he actually rang me he said that Pioneer Japan knows about this actual thread and knows about the video that Kross-ddj uploaded on Youtube.

I also explained to him the issue I have on the left deck and told him basically it's the same as the video on Youtube. So Pioneer knows about the issue. It's just a matter when and how long will it take for Pioneer to actually make a new firmware and release it.
dj-freestyle 6:07 PM - 14 March, 2014
Like sx is comes sooner or later. im not all that worried honeslty. i use my 3900 and 62 out so waiting for a little while isnt huge but for guys who will use as only system i get it.
shadow23 6:13 PM - 14 March, 2014
Quote:
Like sx is comes sooner or later. im not all that worried honeslty. i use my 3900 and 62 out so waiting for a little while isnt huge but for guys who will use as only system i get it.


I have the DDJ-SR and because the SZ is just 10 times more awesome, I just like to play with the SZ. Yes even with the sensitivity issue on my left deck. I can get around it easily and still manage to have good fun.
dj-freestyle 6:15 PM - 14 March, 2014
Ya im a turntable dj so it would be annoying for awhile for sure but it is what it is. at least the mics work. the sx mix issue was a nightmare at first. lordy.
shadow23 6:19 PM - 14 March, 2014
I sold my Techs to get the SZ. Maybe one day I'll go back using TTs again.
dj-freestyle 6:22 PM - 14 March, 2014
If not techs. check denon 3900 outs. ive have 3700 and 3900's and love them to death. the 3900's are 1200 thru and thru but digital upgrades. love them.
shadow23 6:23 PM - 14 March, 2014
Why is the 3900 so scarce nowadays? Is it because it's getting old?
dj-freestyle 6:25 PM - 14 March, 2014
Lots of changes at denon going on i think and thus has slowed devlopment and advertising. to bad to because for the money they built a great product. The 3900's i would take over a cdj anyday
shadow23 6:29 PM - 14 March, 2014
Honestly I was thinking about them at the start of the year but my regular store don't stock them anymore. So I didn't really worry about it. Such a shame that Denon is in the position they are in. They were at one stage in front or if not close the to be in front of the DJ gear market.
Davideon 6:36 PM - 14 March, 2014
Quote:
I sold my Techs to get the SZ. Maybe one day I'll go back using TTs again.



I bought 1210s because I'm getting an sz
dj-freestyle 6:38 PM - 14 March, 2014
Ya i cant wait to use my sz with my 1200's. cant wait.
shadow23 6:47 PM - 14 March, 2014
For me my personal thought on using a TT with the SZ is "not gonna use it" even if I had my Techs. The distance between the TT from each other is pretty wide apart IMO. If I had my Techs and SZ doing a gig I would just have the Techs as backup in case something goes wrong and I can't use the decks on the SZ.

But everyone is different. So I'm sure more talented DJs would have no problem incorporating the TTs with the SZ.
dj-freestyle 6:48 PM - 14 March, 2014
Totally get it and wouldnt use out just in studio . just to have option in studio will be nice.
saintsimon 6:59 PM - 14 March, 2014
Quote:
For me my personal thought on using a TT with the SZ is "not gonna use it" even if I had my Techs. The distance between the TT from each other is pretty wide apart IMO. If I had my Techs and SZ doing a gig I would just have the Techs as backup in case something goes wrong and I can't use the decks on the SZ.

But everyone is different. So I'm sure more talented DJs would have no problem incorporating the TTs with the SZ.


I'm actually looking forward to my 1200's on the two sides of the SZ, although I am worried about how much space would be needed if I wanted it on normal mode (not battle mode).
The spacing is a bit wider but still doable
i.imgur.com
shadow23 7:05 PM - 14 March, 2014
Quote:
Quote:
For me my personal thought on using a TT with the SZ is "not gonna use it" even if I had my Techs. The distance between the TT from each other is pretty wide apart IMO. If I had my Techs and SZ doing a gig I would just have the Techs as backup in case something goes wrong and I can't use the decks on the SZ.

But everyone is different. So I'm sure more talented DJs would have no problem incorporating the TTs with the SZ.


I'm actually looking forward to my 1200's on the two sides of the SZ, although I am worried about how much space would be needed if I wanted it on normal mode (not battle mode).
The spacing is a bit wider but still doable
i.imgur.com


Oh I agree it's doable.
DJSCIASCIA 7:23 PM - 14 March, 2014
Does anyone know if the CDJ-2000nxs can be hooked up in HID mode to complete the 4 deck hookup?
dj-freestyle 7:24 PM - 14 March, 2014
I would think for sure. I read from serato you can do this with a sx . its not supported for sx but works so would have to for sz
Jamez Brown 2:21 AM - 15 March, 2014
Quote:
Quote:
…on another note, does anybody know what the deal is with this "serato video voucher" am i able to sell it or gift it to someone else?

I got wrong for trying to sell mine on here so I wouldn't do that, I watched one go on eBay for £12, I'm just gonna keep mine, probs won't use it though but might see what it's all about


Cheers for that info Kross


Quote:
If not techs. check denon 3900 outs. ive have 3700 and 3900's and love them to death. the 3900's are 1200 thru and thru but digital upgrades. love them.


I Love the 3900's aswell, i will keep a pair of them at least no matter what happens, they are solid performer, they work well in hybrid mode with scratch live, but cannot use them with Serato Dj (well, not as good as Scratch Live)

Quote:
Why is the 3900 so scarce nowadays? Is it because it's getting old?


imho, i reckon the 3900 is scarce, because it is not industry standard, approx 95% (maybe higher) of clubs have pioneer as cd players, therefore, any dj's who want to get in, learn on and with pioneer, denon had there glory with 2000f series, which for its time, was awesome, it made me switch from vinyl.
deejdave 3:40 AM - 15 March, 2014
I'd say combination of age, not being industry standard & not being all that popular to begin with would be a perfect equation for current limited availability. New well that's one thing but it will forever (or at least for a long time) be available on Ebay by people dumping the off. Denon had long lost their touch prior to the 3900 and I did not make it to them. The 3500's were my last venture with Denon and although I preferred their look over the current CDJ's at that time it was a bad enough performer to make the obvious even more obvious that Denon just is not what it used to be. Still to this day love the DN-S1000's though. Something about their size vs. capabilities intrigues me.
Joee 1:00 PM - 15 March, 2014
didn't someone post that the non responsive problem was fixed when they plugged there ddj-sz into a different outlet (grounded) in there home
Sulli 2:48 PM - 15 March, 2014
Quote:
gc on 17 and rest of retailers the 24th per pioneer . gc always gets them first. happend with sx to. per pulse from pioneer.


Damn, I should've ordered from gc then to increase my chances of getting the Serato Video coupon! I really want to get one with my unit because I enjoy video editing just as much as audio. I'm keeping my fingers crossed that I get one in my box like a wonka bar golden ticket. But being that the SZ has already been released in the UK I wouldn't be surprised if the 5,000 coupons globally have already been given away :( "oompah loompah doompah di do..."
North-Rider 4:05 PM - 15 March, 2014
I'll be pretty bummed if I don't get one either. I missed out in the SX release. Fingers crossed
deejdave 4:13 PM - 15 March, 2014
They need to work on evenly distributing these. I have multiple vouchers from purchases in a little over a year.
deejdave 4:14 PM - 15 March, 2014
What's worse I don't even use Serato Video to begin with. I have it activated just to say I have every feature of Serato DJ BUT I have yet to use it.
Pulse 4:05 AM - 16 March, 2014
The hold for dealers until the 24th is nothing to do with firmware -- it's to allow Guitar Center to have an exclusivity for the week prior as they start sales on the 17th.
hottiredandsexy 12:58 PM - 16 March, 2014
Quote:
The hold for dealers until the 24th is nothing to do with firmware -- it's to allow Guitar Center to have an exclusivity for the week prior as they start sales on the 17th.


Hey Pulse,

What about Canadian retailers? Who's got that one week advantage?
deejdave 8:28 PM - 16 March, 2014
I say let GC have the week early. They could not even come close to touching the price I got my SZ for.

@ Pulse - I have to admit it is comforting seeing you be active on these forums lately and I am hoping this is a push to be more aware of the users wants/needs & issues. An informed team is a successful team. I have wants/wishes for all my gear (which the vast majority is Pio) but at the end of the day I am truly happy with all my gear.
shadow23 6:06 AM - 17 March, 2014
Okay here is my video of my issue with my left platter. I just got a phone call with the store I bought mine from and they said they have been in contact with Pioneer and been told Pioneer are aware of the issue and they are sure it can be ironed out with a new firmware. So hopefully we don't have to wait long for the new firmware.

Watchwww.youtube.com
Joee 12:05 PM - 17 March, 2014
it looks like one finger doesn't respond ,but when you put more than one finger it works fine?
cwiggy78 12:45 PM - 17 March, 2014
Hi,

Just a thought. Can anyone confirm whether this issue is present before updating the firmware to 1.12 ? Maybe I have missed it so apologies in advance if so. It seems most people, as I would, receive their SZ and instantly update the firmware before first use.

Chris
shadow23 2:32 PM - 17 March, 2014
Quote:
it looks like one finger doesn't respond ,but when you put more than one finger it works fine?

Actually if you watch the video again I used one finger at one point and it did respond. But only when I used the flat of the finger.
dj-freestyle 3:04 PM - 17 March, 2014
at dave guitar center can touch the price if you have a gc pro rep there so thats not true.
deejdave 4:54 PM - 17 March, 2014
What price is that?
dj-freestyle 5:21 PM - 17 March, 2014
My rep says between 1600 and 1700 and has always been the lower as he was for sx when it came out. i paid 790.00 for sx day it came out.
deejdave 5:22 PM - 17 March, 2014
Yeah for be that would be more than I paid even if at $1600 due to sales tax. I paid in the 1600's without sales tax.
dj-freestyle 5:24 PM - 17 March, 2014
Ill let you know when i pick it up. we can see who gets closer for fun. we are still both doing well so i cant complain.
deejdave 5:30 PM - 17 March, 2014
True that. TBH it's not even just the price. I personally have no trust with GC. I paid a fairly low price at GC for the SX the week it came out but the problem was I just paid online, walked in with first e-mail (which was worded horribly so I exploited it LOL) and demanded my unit. They ended up giving me someone else's who was coming later that day just to get me out of there. GREAT for me. Sucks for the poor dude who had to be told they no longer had his unit. He was making payments on it so I guess it wasn't officially his yet but still, I would have been livid. Each person's experience is different and I would never expect everyone to have this encounter so I am not slamming GC altogether................... I guess just my local one LOL. On the other hand I stumbled upon my current shop from someone here at the forums and they have been great, They keep me informed. They are honest (especially when it came to price matching post purchase) and they are very personal. All good though. Like you said 1600, 1700................ either one is a great price. One thing is for sure though. You WILL have your before me :(
dj-freestyle 5:33 PM - 17 March, 2014
Ya i have a awesome pro rep there otherwise i feel you totally. i usually support local small shops but he is a great guy who really loves his job and it shows so i like to deal with him and support is easy and he gets me what i need always quick but i know what you are saying for sure.
Andrewesno 4:13 AM - 18 March, 2014
Quote:
Okay here is my video of my issue with my left platter. I just got a phone call with the store I bought mine from and they said they have been in contact with Pioneer and been told Pioneer are aware of the issue and they are sure it can be ironed out with a new firmware. So hopefully we don't have to wait long for the new firmware.

Watchwww.youtube.com


Hey shadow I received mine today, had a touch at lunch and didn't seem to have this problem, I also updated the firmware before I did anything, I'll get back to you later and let you know when I actually use it :)
shadow23 4:18 AM - 18 March, 2014
Quote:
Quote:
Okay here is my video of my issue with my left platter. I just got a phone call with the store I bought mine from and they said they have been in contact with Pioneer and been told Pioneer are aware of the issue and they are sure it can be ironed out with a new firmware. So hopefully we don't have to wait long for the new firmware.

Watchwww.youtube.com


Hey shadow I received mine today, had a touch at lunch and didn't seem to have this problem, I also updated the firmware before I did anything, I'll get back to you later and let you know when I actually use it :)


I might be just unlucky. But I did update the firmware. You can see the video and I have the 1.12 firmware. If both your platters are working like my right platter then you're cheering. I'm contemplating on going to the store and getting an exchange.

I would really appreciate it if you can report back on how your SZ is going. Thanks.
Kross-ddj 8:07 AM - 18 March, 2014
Just to confirm... This problem is still present after firmware update 1.12, also this has NOTHING to do with PC specs. The SZ shows a white ring in the jog display when a touch is detected so this is internal, nothing to do with PC.
I do not believe that the issue is a hardware fault, I think the problem lies with the 'auto adjust' not working properly, but i am concerned that one user has one jog that's ok and one that's not..... Then this does raise a cause for concern that it may be a hardware issue... I will be waiting for the next firmware update, and if it's not fixed I will be returning my SZ for another one.
shadow23 8:25 AM - 18 March, 2014
Quote:
I will be waiting for the next firmware update, and if it's not fixed I will be returning my SZ for another one.

Doing the same here. I rang the store already to let them know if the new firmware does not fix it I'll be getting an exchange.
dj-freestyle 2:20 PM - 18 March, 2014
It's on GC website now
bandik 3:09 PM - 18 March, 2014
Hello one more problem
When I turn on the two plates are turned on vynil program Serato DJ
I have two songs Elongation lava rights and pressed both plates would track
should happen but after a while one party run
dj-freestyle 3:15 PM - 18 March, 2014
I have no clue what he is saying. anybody else help translate?
bandik 3:27 PM - 18 March, 2014
Hi I purchased from Slovakia
I purchased a console Pioneer DDJ-SZ
I would describe you ake shortcomings while I found:
Weak output on the handset and speakerphone
Can not control the master MacBook when I turn on the program Serato DJ and also the light is not master
Sampler is incomplete unlit sync thus can not be used when I play the song that I sync with the song sample
I believe that the new firmware edit
Serato, Support
Matt P 4:33 PM - 18 March, 2014
Hi bandik,

I'm not sure what the other problems are, but this can be fixed by using smart sync mode in the setup menu

Quote:
Sampler is incomplete unlit sync thus can not be used when I play the song that I sync with the song sample


You will want to start a help request and write in your own language. We can use translate to understand.

Matt P
dj-freestyle 4:35 PM - 18 March, 2014
Thanks matt. i was lost. wanted to help but lost lol ol
saintsimon 4:35 PM - 18 March, 2014
Dobrý deň Bandík, ak budete hovoriť vo svojom rodnom jazyku. Mohlo by to byť pre nás jednoduchšie preložiť to, čo hovoríte on-line.
dj-freestyle 4:37 PM - 18 March, 2014
Tanslate with bing. a wonderful thing
saintsimon 4:38 PM - 18 March, 2014
One more week until nationwide shipping here in the good ol' USA! (I hope....)
Getting my room ready this weekend. hahahahahahah
dj-freestyle 4:39 PM - 18 March, 2014
cant wait. hopefull have it after lunch. so excited.
bandik 5:17 PM - 18 March, 2014
Zdravim vas som so slovenska
kupil som si konzolu Pioneer DDJ-SZ a našiel som tam nejake nedostatky
mam nainštalovany program serato DJ 1.6
1. slaby vystup na sluchadla a odposluch
2. problem indikator master na notebooku nesvieti ba sa neda ani ovladať
3. je sampler nema ovladanie synchro ked prehravam skladbu na prehravači
a chcem použiť sampler
4. prehravače su zapnute na vynil a ked spustim obidve skladby prava a lava strana
a pritlacim taniere naraz, skladby prehravane sa same spustia bez toho aby som
dal ruky preč s tanierov
saintsimon 5:17 PM - 18 March, 2014
I greet you with Slovakia
I bought a console Pioneer DDJ-SZ and there I found some deficiencies
I am using a program Serato DJ 1.6
1 Weak headphone output and listening
2 Problem The master does not light even on a laptop can neither dominate
3 the sampler has no ovladanie sync when you play a song on the player
I want to use a sampler
4 PLAYERS are turned on vynil and when you run both tracks right and left side
and pressure plates at once, played the same tracks run without my
put your hands off the plate
Serato, Support
Matt P 5:21 PM - 18 March, 2014
Ahoj Bandík,

Môžete mi prosím otvoriť požiadať o pomoc. To je zlé miesto bude odoslanie týchto informácií.
Budeme potrebovať ďalšie informácie od vás o vášho počítačového systému, a ak máte nainštalovaný najnovší firmware, atď

Vďaka.

Matt P
bandik 5:29 PM - 18 March, 2014
zdravim mam nainštalovany novy firmware 1.12 ako bolo odporučane
ale chcem vas upozornit ze ten problem nemam len ja ale aj ostatni
čo si zakupili konzolu DDJ-SZ
shadow23 5:41 PM - 18 March, 2014
Far out are these issues real or what? They seem to be a lot of issues with bandik's SZ.
saintsimon 5:46 PM - 18 March, 2014
Quote:
Far out are these issues real or what? They seem to be a lot of issues with bandik's SZ.


Hard to say without seeing the unit in person, right?
I think bandik's issue sounds just like the issue I found from this youtube post from yesterday: Watchwww.youtube.com
which has something to do with the volume LEDs looking like they are not accurately metering (?) Not sure if this is what the video was trying to portray, but that was my first guess.
The issue #4 sounds pretty weird to me, it sounds like - handling one jog wheel affects the controls of tracks on both decks? Not sure about that.
shadow23 5:53 PM - 18 March, 2014
Quote:
Not sure about that.


Fair enough. Geez not looking good for Pioneer if this is the case.
bandik 5:58 PM - 18 March, 2014
Master na konzole svieti aj nám ale na notebooku nesvieti a nedá sa ovládať
shadow23 6:20 PM - 18 March, 2014
Quote:
Master console lights and us but the laptop is not lit and can not be controlled


So your laptop doesn't recognize the SZ? Another owner PM about the same issue. I wonder if it's just a driver problem and nothing more serious.
bandik 6:57 PM - 18 March, 2014
Nerozumiem tejto odpovedí Prelozte mi to do slovenčiny
saintsimon 7:00 PM - 18 March, 2014
Quote:
Nerozumiem tejto odpovedí Prelozte mi to do slovenčiny

I do not understand this response Translate it to me into Slovak
saintsimon 7:04 PM - 18 March, 2014
bandik,

Takže váš notebook nerozpozná DDJ-SZ? Spomínam si na vypočutie iného vlastníka DDJ-SZ, ktorý poslal súkromnú správu týkajúcu sa tej istej veci. Zaujímalo by ma, či je to len nainštalovať softvérový problém a softvérový ovládač a nie je vážny problém.
bandik 7:05 PM - 18 March, 2014
Keby to bol problém ovládača tak potom ho majú všetci majitelia co si tu konzolu kúpili
saintsimon 7:07 PM - 18 March, 2014
Súhlasím. Môžete nahrať video na youtube? Chcel by som vidieť problém, že hovoríte. Možno, že keby ste mohli zaznamenať video s telefónom?
Nemyslím si, že tam je niekto s týmto problémom, že zverejnené na youtube.
damehype 7:16 PM - 18 March, 2014
Start another thread...really.
bandik 7:34 PM - 18 March, 2014
Skúsim nahrať video a poslem vam to na stránku a aj tie sample ohľadom toho synchra
Davideon 8:02 PM - 18 March, 2014
Quote:
Start another thread...really.


Yup. Please start another thread
hottiredandsexy 8:16 PM - 18 March, 2014
Quote:
Yup. Please start another thread


Jo. Prosím spustiť ďalšie vlákno
dj-freestyle 10:43 PM - 18 March, 2014
i950.photobucket.com


Will test tonight
shadow23 10:50 PM - 18 March, 2014
Quote:
i950.photobucket.com


Will test tonight


I hope you have no issues with yours. Let us know how it all went, thanks.
dj-freestyle 10:51 PM - 18 March, 2014
I will for sure .
shadow23 10:52 PM - 18 March, 2014
Quote:
I will for sure .


Cheers mate.
saintsimon 11:21 PM - 18 March, 2014
Good luck !
shadow23 2:21 AM - 19 March, 2014
So undecided on what to do whether to get a refund or wait for new firmware.
Andrewesno 2:37 AM - 19 March, 2014
See if you can get a replacement unit or test another unit to see how it goes if you think it's a problem just with yours, if it's a common problem maybe new firmware will be out soon for a fix

I'm still working in trying to win use mine
DJ Baby Raj 2:43 AM - 19 March, 2014
Wait it out a lot of USA owners should chime in soon curious to see if it's more common on more units...
shadow23 2:45 AM - 19 March, 2014
Quote:
See if you can get a replacement unit or test another unit to see how it goes if you think it's a problem just with yours, if it's a common problem maybe new firmware will be out soon for a fix

I'm still working in trying to win use mine

Thanks Andrewesno,

Been talking to the store rep and he said that they know a few people with issues with SZ and told me to hang in there. I know in Australia we have very good consumer rights. And in the Fair Trading website we are entitled of a choice between a full refund or replacement. But I don't want to damage my reputation with the store as well. In a very difficult situation.
shadow23 2:48 AM - 19 March, 2014
Quote:
Wait it out a lot of USA owners should chime in soon curious to see if it's more common on more units...

Thanks DJ Baby Raj,

I'm leaning towards that decision. But its so nerve racking.

Thanks again.
saintsimon 3:03 AM - 19 March, 2014
I guess you would need to see if your return period is gonna last long enough for people to check the unit (which I'm guessing will take anywhere from the next few days to about 7~10 days. My unit should ship out on the 24th and get to me on the 26th if the timing reflects the announcement eta claimed by pulse (if this is a for sure thing).
I'm planning on checking the unit right away.
shadow23 3:11 AM - 19 March, 2014
Hopefuuly DJ-freestyle, would cone back soon on his how his SZ is going.
dj-freestyle 3:46 AM - 19 March, 2014
Yep first think in morning guys
shadow23 3:56 AM - 19 March, 2014
Quote:
Yep first think in morning guys

Can't wait. Thanks.
Kross-ddj 10:33 AM - 19 March, 2014
Quote:
Quote:
See if you can get a replacement unit or test another unit to see how it goes if you think it's a problem just with yours, if it's a common problem maybe new firmware will be out soon for a fix

I'm still working in trying to win use mine

Thanks Andrewesno,

Been talking to the store rep and he said that they know a few people with issues with SZ and told me to hang in there. I know in Australia we have very good consumer rights. And in the Fair Trading website we are entitled of a choice between a full refund or replacement. But I don't want to damage my reputation with the store as well. In a very difficult situation.


I rang my Pioneer Dealer where I bought my SZ from (in store) and told him of the issue from the start and I've been keeping him updated, Im just gonna wait for the new firmware update and im also waiting for Pioneer to get back in touch with me. As its hitting now in the US, im aware that there will be people who have the problem and people who don't.... I was about 90% sure that the problem could be fixed with a firmware update, but when I saw shadow23's video with each jog wheel acting differently, that percentage has went down slightly.... surely if were running the same firmware, they should be acting the same??
shadow23 10:38 AM - 19 March, 2014
Quote:


I rang my Pioneer Dealer where I bought my SZ from (in store) and told him of the issue from the start and I've been keeping him updated, Im just gonna wait for the new firmware update and im also waiting for Pioneer to get back in touch with me. As its hitting now in the US, im aware that there will be people who have the problem and people who don't.... I was about 90% sure that the problem could be fixed with a firmware update, but when I saw shadow23's video with each jog wheel acting differently, that percentage has went down slightly.... surely if were running the same firmware, they should be acting the same??

Yeah that was the thing that scares me. With same firmware it should act the same. I reckon mine was faulty hardware.
dj-freestyle 1:44 PM - 19 March, 2014
Sx was touchy as first so I'm suers will get fixed like that did
shadow23 1:51 PM - 19 March, 2014
Quote:
Sx was touchy as first so I'm suers will get fixed like that did

I hope it does. Will get another SZ later on.
dj-freestyle 4:46 PM - 19 March, 2014
ok all you guys having issues excnahge it or something , this thing is awesome and blows sx out of the water. hoyl christ. wow. been a dj for 25 years and best controlller yet.
saintsimon 4:51 PM - 19 March, 2014
Quote:
ok all you guys having issues excnahge it or something , this thing is awesome and blows sx out of the water. hoyl christ. wow. been a dj for 25 years and best controlller yet.

So I take it you are not having any issues with the finger tip sensitivity like Kross-ddj Watchwww.youtube.com or DJ Rex? Watchwww.youtube.com
dj-freestyle 4:51 PM - 19 March, 2014
umm no. none. ill take video.
DJ Baby Raj 4:52 PM - 19 March, 2014
Take a video for the doubters
dj-freestyle 4:55 PM - 19 March, 2014
i am. just did it.
shadow23 5:01 PM - 19 March, 2014
Quote:
umm no. none. ill take video.


That's what I thought. That's why I refuse to believe that all SZ units have issues. Good for you dj-freestyle!
dj-freestyle 5:05 PM - 19 March, 2014
dj-freestyle 5:06 PM - 19 March, 2014
i can do a better one but believe me i would be flipping if not right.
DJ Baby Raj 5:07 PM - 19 March, 2014
Nice video freestyle, thanks for that. Glad to see it's working 100%. Now I can have some piece of mind that mine will be 100% also!
dj-freestyle 5:11 PM - 19 March, 2014
Ya im cutting tracks in and scrathing them in and no issues. none
saintsimon 5:12 PM - 19 March, 2014
woo! now we have a video to show our dj store if they deny us (which they most likely wouldn't do anyway!)

nice! a little Zedd on the ddj-s-zed

thanks for the upload dj-freestyle!
shadow23 5:13 PM - 19 March, 2014
Quote:
i can do a better one but believe me i would be flipping if not right.


No need for that just have fun with the SZ you lucky man.
dj-freestyle 5:13 PM - 19 March, 2014
Ill do a better one cutting and relasing and re touching no glitches. none. not even a small one. maybe i have perfect touch lol lol lol
DJ Baby Raj 5:14 PM - 19 March, 2014
Youtube it too so it gets more hits
shadow23 5:15 PM - 19 March, 2014
Quote:
Ill do a better one cutting and relasing and re touching no glitches. none. not even a small one. maybe i have perfect touch lol lol lol


No need dj-freestyle. My right deck was the same it was really sensitive. But the left was troublesome.
damehype 5:19 PM - 19 March, 2014
No. YouTube it. We need new videos on the SZ lol
dj-freestyle 5:25 PM - 19 March, 2014
s950.photobucket.com


ok dont get all dj on me. still getting used to decks but hope this really clears up touch and letting go.
dj-freestyle 5:26 PM - 19 March, 2014
let me know if video works. at work so being careful. lol
shadow23 5:27 PM - 19 March, 2014
The videos work, no problem at all. I'm so jealous.
dj-freestyle 5:29 PM - 19 March, 2014
So maybe its just a few units or something. ive havent been able to get it to act wierd on either deck i was also thinking it europe different power and could that effect such touchy decks. not sure. just wondered.
dj-freestyle 5:29 PM - 19 March, 2014
Im europe power retarded so if im way off sorry
shadow23 5:30 PM - 19 March, 2014
Quote:
So maybe its just a few units or something. ive havent been able to get it to act wierd on either deck i was also thinking it europe different power and could that effect such touchy decks. not sure. just wondered.


I reckon it's just faulty units. Like any other device it will have some faulty ones.
dj-freestyle 5:32 PM - 19 March, 2014
Ok cool. im sure its just that. hope you guys get a good one. im in love. lol lol . i had a ns6 and sx and this doesnt feel like a controller. its so nice.
Kross-ddj 6:42 PM - 19 March, 2014
Quote:
Ok cool. im sure its just that. hope you guys get a good one. im in love. lol lol . i had a ns6 and sx and this doesnt feel like a controller. its so nice.

Glad it's working good, I have rang my pioneer dealer to tell them that it's looking more and more like a hardware issue... They have had no more SZ's in since mine so they are going to ring pioneer tomorrow and let me know when the next delivery is due, then I can bring mine in to swap it. Can you confirm that it 100% responds to ONE finger TIP (the bit next to the nail) because in the video it's only the flats and that also works fine on mine..... Cheers ;) and enjoy!
DJ Baby Raj 6:50 PM - 19 March, 2014
Someone just posted a new video of another issue wit ha jog wheel.. Is this normal?

Watchwww.youtube.com
Certified Quality Entertainment 6:56 PM - 19 March, 2014
How is the sound quality? did you hook up mics yet?
saintsimon 6:56 PM - 19 March, 2014
Oh wow, this is something to definitely check for up close and in detail.
Thanks for sharing this video DJ Baby Raj
DJ Baby Raj 6:57 PM - 19 March, 2014
Quote:
Oh wow, this is something to definitely check for up close and in detail.
Thanks for sharing this video DJ Baby Raj


Most definitely!
Davideon 7:17 PM - 19 March, 2014
What
Quote:
Someone just posted a new video of another issue wit ha jog wheel.. Is this normal?

Watchwww.youtube.com



what the fuck sort of nonsense is this? A tiny bit out of being 100% flat?
DJ Baby Raj 7:18 PM - 19 March, 2014
Yeah looks so, might be a little Anal but wondering if that could cause any issues with the sensitivity...
saintsimon 7:28 PM - 19 March, 2014
looks like a pretty big gap to me, not sure if it's really petty or not, but if i had jogwheel sensitivity issues combined with the jogwheel not being uniform/flush in manufacturing, i would ask for a return for sure.
djdisbjohn 3:33 AM - 20 March, 2014
my left deck experienced some responsive issues. using 2 fingers worked better when touching the platter.

but for normal use I didn't experience issues. Only when I used one finger and rapidly touched it. Maybe about 10-20% of the time was when it didn't respond
dj-freestyle 2:59 PM - 20 March, 2014
no issues like that video above. about 10 hrs of use and not one complaint or issue. works flawless and platters blow sx away. i loved my sx to but this thing is insane sound wise. the mics are not even a comparsion. unreal
hottiredandsexy 3:12 PM - 20 March, 2014
Quote:
no issues like that video above. about 10 hrs of use and not one complaint or issue. works flawless and platters blow sx away. i loved my sx to but this thing is insane sound wise. the mics are not even a comparsion. unreal



Love seeing this.... Can hardly wait for this thing to show up in Canada!
dj-freestyle 3:16 PM - 20 March, 2014
I love the tension adjust for platter. so so awesome. backspin and stuff. you really feel like you arent using a controller witch i like a lot.
damehype 3:19 PM - 20 March, 2014
Hey freestyle, do you still have both the SX and SZ?
dj-freestyle 3:20 PM - 20 March, 2014
yep
damehype 3:25 PM - 20 March, 2014
Would you mind taking a pic of both with the SX centered with the SZ just for a real world size comparison?
dj-freestyle 3:30 PM - 20 March, 2014
sure when im home i can but i think one out there. let me look
damehype 3:33 PM - 20 March, 2014
Ok. I saw a video but the SX wasnt centered so it's sorta difficult to imagine at scale, if you know what i mean...

youtu.be
damehype 3:34 PM - 20 March, 2014
Even better, if you could take a pic with the SX centered beneath the SZ as well as one with the SX sitting on top of the SZ
Joee 3:35 PM - 20 March, 2014
theres a side by side pic here
djworx.com
dj-freestyle 3:37 PM - 20 March, 2014
was just posting that. i think thats enough
damehype 3:39 PM - 20 March, 2014
Cool, thanks Joee. The depth of field in that shot is still kinda misleading though. Thats why i asked for a shot of it on top of the SZ so i can see how much deeper and wider it is subjectively. But it doesnt look "too much" bigger
dj-freestyle 3:41 PM - 20 March, 2014
Its not that much bigger.
damehype 3:44 PM - 20 March, 2014
Never mind, I think this video illustrates it. Thanks bro
damehype 3:44 PM - 20 March, 2014
Quote:
Never mind, I think this video illustrates it. Thanks bro


youtu.be
dj-freestyle 4:34 PM - 20 March, 2014
guys who have one. my needle search works with track playing. i thought in video had to be stopped? im confused
saintsimon 11:38 PM - 20 March, 2014
Quote:
guys who have one. my needle search works with track playing. i thought in video had to be stopped? im confused

hey dj-freestyle
I think someone mentioned this in the other post for the ddj-sz (an older thread announcing the release of the unit).

I would copy the text, but the manual is freakin locked for copy and paste!!!


It's on page 24 and 25 of the full manual here:
pioneerdj.com

Page 24, you have to enter the utilities setting mode by following the steps:
On Page 25, then the specific steps about "Restricting operation of the [NEEDLE SEARCH] pad
DJ Baby Raj 12:09 AM - 21 March, 2014
Does it not come with a manual ?
saintsimon 12:21 AM - 21 March, 2014
Quote:
Does it not come with a manual ?


it comes with a "Operating Instructions (basic edition)."
www.pioneerelectronics.com
which is 20 pages.


The other one available online is 35 pages. Here...
pioneerdj.com
and is referred to as just the "Operating Instructions"
DJ Baby Raj 12:22 AM - 21 March, 2014
Cool, thanks!
DJ Baby Raj 6:15 AM - 21 March, 2014
Seems this guys unit is working perfect... There's hope :)

Watchwww.youtube.com
saintsimon 6:28 AM - 21 March, 2014
It looks like all sorts of ddj sz videos are coming out of the woodwork now. I'm sure there will be plenty of videos to sift through, esp. when it comes to technical issues.
T-minus 4 days before shipments sent out in the US stores.
ej Joe 2:59 PM - 21 March, 2014
can anyone tell me how to update firmware on ddj-SZ
dj-freestyle 3:48 PM - 21 March, 2014
Yes go onto pioneer website and its explains how and show update. you have to power it off and turn back on holding some buttons. its all at pioneer website and yes i fixed needle search all good.
dj-freestyle 3:58 PM - 21 March, 2014
can somebody who has one who has followed the threads explain i know serato effects arent post fader but didnt they make it sound like color effects were and didnt they show a video that they were. some guy did. mine arent post fader. whats up with that?
DJ Baby Raj 4:21 PM - 21 March, 2014
Just got my unit in... Took a little video. Flawless unit! No problems!! check it out:

Watchwww.youtube.com
dj-freestyle 4:24 PM - 21 March, 2014
They are post fader for up and down faders not actual fader. got it.
dj-freestyle 4:34 PM - 21 March, 2014
make sure raj you go in and turn needle search safety on and you can make pletters brighter and make fader cut shorter.
DJ Baby Raj 4:36 PM - 21 March, 2014
Yeah im going to go into the utilities you can make the platter brighter? Doesn't it come on the brightness by default?
saintsimon 4:37 PM - 21 March, 2014
Quote:
make sure raj you go in and turn needle search safety on and you can make pletters brighter and make fader cut shorter.


dj-freestyle, where did you find these settings in the manual?
DJ Baby Raj 4:38 PM - 21 March, 2014
Quote:
Quote:
make sure raj you go in and turn needle search safety on and you can make pletters brighter and make fader cut shorter.


dj-freestyle, where did you find these settings in the manual?


Page 24 or 25 I believe....
dj-freestyle 4:41 PM - 21 March, 2014
Maybe it was brightest. i didnt pay attention.
saintsimon 4:41 PM - 21 March, 2014
dj freestyle & baby raj

found it, it's on page 26 on the bottom left and top right

"Adjusting the crossfader cut lag"
"Adjusting the brightness of jog ring"

Nice.
dj-freestyle 4:41 PM - 21 March, 2014
saints you have yo put controller into settings mode and change. starts on page 24 i think.
dj-freestyle 4:42 PM - 21 March, 2014
and turn safety on needle search
DJ Baby Raj 4:42 PM - 21 March, 2014
Cool thanks for the info fellas!
saintsimon 4:45 PM - 21 March, 2014
btw, I'm at work now with some free time in the mid-day. I'm gonna create a QC (quality control) check list for myself, but I'm gonna share it in this thread. Basically want to have a list of things to check off before the return period ends (mine is 30 days to send back to the store) - I'd rather deal with the store than pioneer warranty which might have more delays and less supportive on their customer service end.
let you guys know when that doc is ready.
saintsimon 6:02 PM - 21 March, 2014
Here is a QC list for new DDJ-SZ owners to check off.
I made this so I am thoroughly checking all features before the return period expires.

Hope this is of use to you guys.

dl.dropboxusercontent.com
DJ Baby Raj 6:06 PM - 21 March, 2014
Good lookin out
dj-freestyle 6:07 PM - 21 March, 2014
hey guys question. on a cdj in the middel of platter doesnt the ring count down as song gets to end so you have a visual marker? why doesnt this do that?
saintsimon 6:13 PM - 21 March, 2014
Some promoters incorrectly described it as counting down to the end of the song (I believe it might've been DJ Jay from Pioneer or the other promoter). What they meant to say was that it counts down to the next cue point (only). Not sure what the determined length displayed is (i.e. when does the ring turn on and start counting down? 30 seconds prior to the cue point?)

It doesn't have a ring showing the length of the track (but that would've been really nice to have.
dj-freestyle 6:15 PM - 21 March, 2014
got it. would be awesome feature to have. firmware maybe update.
Kross-ddj 6:17 PM - 21 March, 2014
Can you guys please confirm what the climate is like where you are using the SZ?? My SZ is very responsive to the flat of my finger but if for one second there is only the tip touching the jog wheel, it lets the track go... I'm in the UK and the temperature has been between 0 degrees and 10 degrees (centigrade). What I'm trying to get at is that our SZ's may be set exactly the same but depending on the temperature of body / environment then this is why I am facing this issue.... I'm still waiting for Pioneer to get back to me.... I'm still using it as normal, but just waiting for a firmware update, or a swap out if it's hardware... Can believe it's been nearly 2 weeks and I have no answer.... Pulse, do you have any update from engineers?? (firmware/hardware?)
dj-freestyle 6:26 PM - 21 March, 2014
Its been cold and dry mostly. humid today and 55 and still awesome.
shadow23 6:28 PM - 21 March, 2014
Quote:
Can you guys please confirm what the climate is like where you are using the SZ?? My SZ is very responsive to the flat of my finger but if for one second there is only the tip touching the jog wheel, it lets the track go... I'm in the UK and the temperature has been between 0 degrees and 10 degrees (centigrade). What I'm trying to get at is that our SZ's may be set exactly the same but depending on the temperature of body / environment then this is why I am facing this issue.... I'm still waiting for Pioneer to get back to me.... I'm still using it as normal, but just waiting for a firmware update, or a swap out if it's hardware... Can believe it's been nearly 2 weeks and I have no answer.... Pulse, do you have any update from engineers?? (firmware/hardware?)

I'm in Australia and temps are between 24C to 28C and I had the same issue on the left deck just like your video..
Kross-ddj 6:32 PM - 21 March, 2014
Quote:
Quote:
Can you guys please confirm what the climate is like where you are using the SZ?? My SZ is very responsive to the flat of my finger but if for one second there is only the tip touching the jog wheel, it lets the track go... I'm in the UK and the temperature has been between 0 degrees and 10 degrees (centigrade). What I'm trying to get at is that our SZ's may be set exactly the same but depending on the temperature of body / environment then this is why I am facing this issue.... I'm still waiting for Pioneer to get back to me.... I'm still using it as normal, but just waiting for a firmware update, or a swap out if it's hardware... Can believe it's been nearly 2 weeks and I have no answer.... Pulse, do you have any update from engineers?? (firmware/hardware?)

I'm in Australia and temps are between 24C to 28C and I had the same issue on the left deck just like your video..

Your SZ totally confused me, it swayed me more to a hardware issue, then I heard the story of someone with a SZ and it was highly responsive, but when his friend used it, it wasn't?????
shadow23 6:33 PM - 21 March, 2014
I didn't want to wait for Pioneer releasing a new firmware because it could take weeks. And then it's a gamble not knowing if the firmware will fix the issue. Them the shop can turn around and say it comes under "warranty repairs" and will not have the SZ for another few weeks.
For me I reckon it is better to get a refund now then wait it out for a firmware that "might" fix the issue.
shadow23 6:37 PM - 21 March, 2014
Quote:
Your SZ totally confused me, it swayed me more to a hardware issue, then I heard the story of someone with a SZ and it was highly responsive, but when his friend used it, it wasn't?????


My SZ just didn't feel right IMO. So I fully believe it is hardware for me. I guess I'll find out next week if the new one I get from another shop has the same issue as the one I had.
Kross-ddj 6:41 PM - 21 March, 2014
If it's hardware then it was faulty out of the box, I told the 'authorised pioneer dealer' on day 1 so fully expect a swap when a new unit comes in, they told me to hang on to it until they hear from Pioneer...
shadow23 6:48 PM - 21 March, 2014
Quote:
If it's hardware then it was faulty out of the box, I told the 'authorised pioneer dealer' on day 1 so fully expect a swap when a new unit comes in, they told me to hang on to it until they hear from Pioneer...

That's what I did too. I rang the store and told them about the issue within 2 hours of playing with the SZ. But now I'm starting to doubt that store I went to. One minute they were saying that they have other SZ owners who has the same issue.

When I went there yesterday to get my refund they said I was the only one who had returned mine and the other SZ owners were fine with there SZ. Also 1 minute they said over the phone that if the new firmware didn't fix the issue they would replace it with a new one. And when I rang them again to get a refund they guy told me if the firmware doesn't fix the issue then it will come under warrany.

So I said to myself stuffed that I'd just get a refund and go to another store.
shadow23 6:52 PM - 21 March, 2014
Warranty I meant. Darn it where is the EDIT button when you need one!
Kross-ddj 7:00 PM - 21 March, 2014
My store is a small local specialist store, so I fully expect them to stand by their word....they have been really helpful so far. A product that is faulty out of the box (and reported) should never have to be sent away for warranty repair, it's not my fault Pioneer are taking so long to work out the problem.... And I'm sure that the consumer ombudsman will agree with me!
shadow23 7:07 PM - 21 March, 2014
Quote:
My store is a small local specialist store, so I fully expect them to stand by their word....they have been really helpful so far. A product that is faulty out of the box (and reported) should never have to be sent away for warranty repair, it's not my fault Pioneer are taking so long to work out the problem.... And I'm sure that the consumer ombudsman will agree with me!

Oh I totally agree with you. But that's what scared me is that can f@#k me around for the hell of it before they give me a new one. They can say "we are waiting on new stock etc etc" and just make me wait for the hell of it. I did trust them and they have been good. But in this case, it totally changed my perception of the store.
Going for a more local store now instead. The only reason I went to the first store is because i have dealt with them for a few years now and had no issues with any hardware I bought of them.
This time around it is a different story. So I will be ditching them and won't go back.
Certified Quality Entertainment 7:28 PM - 21 March, 2014
Any guys with the SZ...any issues with SDJ? Have you been using SDJ 1.6 before the SZ? Any issues? I'm still on SDJ 1.1 I think. haven't had problems so I never upgraded. But looking to get the SZ and just slightly worried about any stability issues of 1.6
DJ Baby Raj 7:56 PM - 21 March, 2014
I can see what you guys are talking about.. At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong. I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update.
shadow23 7:56 PM - 21 March, 2014
I've been using 1.6 ever since official release and have had no issues with it. Had the SZ for about a week and software side of things I have no issues.
DJTorchmusic 8:00 PM - 21 March, 2014
Quote:
Any guys with the SZ...any issues with SDJ? Have you been using SDJ 1.6 before the SZ? Any issues? I'm still on SDJ 1.1 I think. haven't had problems so I never upgraded. But looking to get the SZ and just slightly worried about any stability issues of 1.6


I recently purchased the SSJ-SX and did have issues with SDJ 1.6, even when it wasn't hooked up to the hardware. Multiple crashes mostly due to the large library and iTunes.

I would like to hear some feedback about the DDJ-SZ too. I'm trying to decide between getting it or just adding two SC3900s to my DDJ-SX and get the both worlds.
shadow23 8:00 PM - 21 March, 2014
Quote:
I can see what you guys are talking about.. At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong. I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update.

I wish the SZ I had was like that but unfortunately it was more serious. When I was trying to beat beat juggle and I fully emphasize on "trying". The left platter sometimes will let go of the track and I had to touch it again to make proper contact.
DJTorchmusic 8:01 PM - 21 March, 2014
Quote:
I've been using 1.6 ever since official release and have had no issues with it. Had the SZ for about a week and software side of things I have no issues.


Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ?
shadow23 8:05 PM - 21 March, 2014
Quote:
Quote:
I've been using 1.6 ever since official release and have had no issues with it. Had the SZ for about a week and software side of things I have no issues.


Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ?


You will love it Torch! I still do. And will order (another) one today. What you will love I reckon is the jog wheel tension adjust, the platter display and the pads. I know SDJ has issues with large libraries but if you have a smaller size one or apply the patch then it's not an issue.
YTou should at least try one at a store near you and you'll see what I mean.
Kross-ddj 8:24 PM - 21 March, 2014
Quote:
I can see what you guys are talking about.. At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong. I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update.

It shouldn't really have anything to do with pressure, but it's kind of weird, if you put the flat of your finger on it then it totally responds flawlessly, but if you put a finger tip on it, the bit next to the nail, then it has no effect.....however, the weird thing is: if you put a finger tip on and hold it there, it doesn't respond... But if you keep in contact with the jog wheel and then move the finger down to the flat, it still doesn't respond, even if you continue down to a whole palm of a hand, it won't respond..... So this is the bug.... It really did know that the finger tip touched, but at that point it was kind of locked at 'no response' and until the hand was removed and re-applied then it made no difference.... So in theory, the first finger tip touch WAS detected, or else it would have responded when the rest of the hand was put on.... Do you see what I'm trying to get at?
DJTorchmusic 8:40 PM - 21 March, 2014
Quote:
Quote:
Quote:
I've been using 1.6 ever since official release and have had no issues with it. Had the SZ for about a week and software side of things I have no issues.


Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ?


You will love it Torch! I still do. And will order (another) one today. What you will love I reckon is the jog wheel tension adjust, the platter display and the pads. I know SDJ has issues with large libraries but if you have a smaller size one or apply the patch then it's not an issue.
YTou should at least try one at a store near you and you'll see what I mean.


Right on Shadow! I may need to pick one up. Is there a way to get around the jog wheel issues while Pioneer fixes it? When does it get in the way of performance?
Kross-ddj 8:49 PM - 21 March, 2014
Quote:
Quote:
Quote:
Quote:
I've been using 1.6 ever since official release and have had no issues with it. Had the SZ for about a week and software side of things I have no issues.


Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ?


You will love it Torch! I still do. And will order (another) one today. What you will love I reckon is the jog wheel tension adjust, the platter display and the pads. I know SDJ has issues with large libraries but if you have a smaller size one or apply the patch then it's not an issue.
YTou should at least try one at a store near you and you'll see what I mean.


Right on Shadow! I may need to pick one up. Is there a way to get around the jog wheel issues while Pioneer fixes it? When does it get in the way of performance?


It doesn't get in the way of performance because you can work round it, I could use it without any issues because I know what it responds to and what it doesn't... The only time I use the jog wheel is to set cue points but I never do this while performing 'live' as they are already set, that's why I'm still having fun using it.... This problem may be a hardware problem or a firmware problem, I'm really not sure... It's hard to call.... Other than this issue that I have, the only other issue I have is that the serato effects are pre-fader!!
deejdave 8:56 PM - 21 March, 2014
Why is that the only time you use the jog wheel? I use the jog wheel excessively. Not bashing you just curious.
shadow23 8:59 PM - 21 March, 2014
Quote:
Right on Shadow! I may need to pick one up. Is there a way to get around the jog wheel issues while Pioneer fixes it? When does it get in the way of performance?


Just like Kross-ddj said you can still perform very well on it. My SZ seriously had a bad issue on the left platter. It was just unlucky I got that particular SZ. But otherwise I love the SZ. Just waiting until it's 9AM here so I can walk in the shop and order one.

I very much doubt that many SZ will have the issue I had. If I wasn't confident about the SZ I will just move on but I just love it and I'm pretty sure you will too.
Kross-ddj 9:14 PM - 21 March, 2014
Quote:
Why is that the only time you use the jog wheel? I use the jog wheel excessively. Not bashing you just curious.

I mean that this is the only time I use the jog wheel in 'vinyl' mode if you know what I mean, I still use the pitch bend to adjust the track to beat match.... But that doesn't use the top of the jog.... Only reason you would use the top of the platter is to either scratch, backspin (which works fine anyway), or to cue a track up, but my cue points are already set....
deejdave 9:29 PM - 21 March, 2014
Ahhh yes. Makes more sense. I'm not a backspinner either. Scratch .................. sometimes but not too much as no one wants to hear too much scratching anymore.
dj-freestyle 9:32 PM - 21 March, 2014
I tested again today and even tip works aweosme
DJTorchmusic 12:48 AM - 22 March, 2014
Right on! It's cool to hear there's not a huge issue with the SZ. Still kinda torn between adding some 3900s and keeping the SX, but you guys make the SZ sound so cool :-) I'm still thinking about a used NS 7II also which can be had for a lot less than the SZ (it seems). Now my head is spinning LOL!
DJTorchmusic 12:56 AM - 22 March, 2014
Unfortunately, since I'm new to Serato I know I'll be setting up a lot of cue points on the fly. I never really used loops in the past and up to about a year ago I did all my mixing off CDs (now that's old school). I'm still in the process of getting my CD collection moved into itunes, but I have my main bread and butter ready to go. It's all good though, I can still do more on the laptop than I could with CDs, even with the delay of setting up cue points. But, it's a small concern to know that I may have an issue with it, if I get the SZ, if that's one of the aspects that's affected.
shadow23 3:34 AM - 22 March, 2014
@DJTorchmusic you'll be happy with either the NS7II or the SZ. But probably more on NS7II because of the moving platters.
dj Krazey leo 5:17 AM - 22 March, 2014
I agree the ns7 2 is a sweet machine.
DJTorchmusic 7:55 PM - 22 March, 2014
Quote:
@DJTorchmusic you'll be happy with either the NS7II or the SZ. But probably more on NS7II because of the moving platters.


How would you guys compare the two mixers on the SZ vs V7 II? Has anyone had experience using both?
palti from israel 1:29 AM - 23 March, 2014
might be we need to use for the sz with ground cabel (power )
i hope the grounding will fix it!
some one use it before without the original cabel ?

Watchwww.youtube.com
shadow23 1:32 AM - 23 March, 2014
Quote:
might be we need to use for the sz with ground cabel (power )
i hope the grounding will fix it!
some one use it before without the original cabel ?


Tried that already and it didn't change anything for me.
DJTorchmusic 3:23 AM - 23 March, 2014
Quote:
Quote:
might be we need to use for the sz with ground cabel (power )
i hope the grounding will fix it!
some one use it before without the original cabel ?


Tried that already and it didn't change anything for me.


If that feature doesn't work would you say it works pretty much like a CDJ 2000 (as far as touching the top goes)?
DJTorchmusic 3:49 AM - 23 March, 2014
Quote:
Ahhh yes. Makes more sense. I'm not a backspinner either. Scratch .................. sometimes but not too much as no one wants to hear too much scratching anymore.


As an "O.G." I can safely say that scratching has never really been a Club staple. It's great for shows, exhibitions and what not, though.
deejdave 5:25 AM - 23 March, 2014
Agreed. A more intimate type effect. Great with friends & such but clubs, festivals, large scale events.................. not so much. Also anything mainstream is a big no-no when it comes to scratching unless you are really good and you are known for it as in the proper crowd is there. In no way a rule just an observation of how it is on L.I. & NYC. For the record I wish I was born in Europe or at east Miami (two very different places but both places I love)
ej Joe 5:40 AM - 23 March, 2014
just get DDj-SZ,works fine.jog wheel just ok,sometime it will lose touch.
anyone using SZ having problem with the FX value setting,cause it cannot STORE in SDJ.
my DDj-SX dun have this problem.And in SDJ setup inside EQ Boost i set to 12db it alway
go back to 6db.anyone know about this problem?
DJTorchmusic 5:48 AM - 23 March, 2014
Quote:
just get DDj-SZ,works fine.jog wheel just ok,sometime it will lose touch.
anyone using SZ having problem with the FX value setting,cause it cannot STORE in SDJ.
my DDj-SX dun have this problem.And in SDJ setup inside EQ Boost i set to 12db it alway
go back to 6db.anyone know about this problem?


I believe it would be easier to make a decision if we knew if the jog wheel issue was going to be a "soft" fix and wouldn't require a RMA.
shadow23 7:13 AM - 23 March, 2014
Quote:
If that feature doesn't work would you say it works pretty much like a CDJ 2000 (as far as touching the top goes)?


Yes it does work like the CDJ 2000. When I get my new unit I will make another video and see if the platters are any different to the one I returned. I am confident it won't be the same.
On another subject. Since I came from using TT's and jumping on the DDJ-SR I assumed that the SZ's platter will have the same sensitivity as the SR or slightly better.
I know that nothing will beat the old school TT and vinyl setup period. But Since I need to down size my setup and think about portability. I decided to go for a controller. I do like to scratch mainly when at home. So the issue I had with the SZ annoyed me. Sort of regretting not going for the NS7II now.
I'm a bit torn as well earlier on the NS7II or the SZ. But one or two forum member talked me out of getting the NS7II and went for the SZ. But I've made my decision so I guess I have to stick with it now and just be content on the SZ.
Hopefully a new firmware will fix the issue that other SZ units has. But I might get greedy and still get the NS7II midway through this year Just depends on if I have enough money saved by July.
palti from israel 12:32 PM - 23 March, 2014
Quote:
Quote:
Quote:
might be we need to use for the sz with ground cabel (power )
i hope the grounding will fix it!
some one use it before without the original cabel ?


Tried that already and it didn't change anything for me.


If that feature doesn't work would you say it works pretty much like a CDJ 2000 (as far as touching the top goes)?



that true but i don't care from cdj 2000
i just want my plater will react fast as my DDJ sx without any problem and latency.
i don't understand why they releas its out when they new that problem is not fixed,
I'm not satisfy at all, it's big problem!
serato and pioneer should work hard to fix it fast,
you can't pay that much money and get a broken controller !
Just Mike 4:17 PM - 23 March, 2014
Guys, I can confirm this problem. First of all, I do not DJ with one fingertip. However, I was moving the jogwheel to a specific location, not realizing that I was using one finger and the jog wheel did not stop. I then had threee fingers on the jog wheel to peform a scratch, and the jog wheel did not stop! Yes, this is a problem.



Quote:
Quote:
Time will tell. My guess is this will not be a problem. We all know you guys like to complain over there in................................. I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one.






Spot on. I really think that it won't be that big of an issue if you are using the flat surface of your fingers/palms...



On a side note Dave, have you heard when North American shipping is???
Just Mike 4:26 PM - 23 March, 2014
Quote:
Quote:
I can see what you guys are talking about.. At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong. I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update.


It shouldn't really have anything to do with pressure, but it's kind of weird, if you put the flat of your finger on it then it totally responds flawlessly, but if you put a finger tip on it, the bit next to the nail, then it has no effect.....however, the weird thing is: if you put a finger tip on and hold it there, it doesn't respond... But if you keep in contact with the jog wheel and then move the finger down to the flat, it still doesn't respond, even if you continue down to a whole palm of a hand, it won't respond..... So this is the bug.... It really did know that the finger tip touched, but at that point it was kind of locked at 'no response' and until the hand was removed and re-applied then it made no difference.... So in theory, the first finger tip touch WAS detected, or else it would have responded when the rest of the hand was put on.... Do you see what I'm trying to get at?


I just had multiple finger failure on my "Brand New" DDJ-SZ. I am not a happy camper!
shadow23 4:57 PM - 23 March, 2014
Quote:
I just had multiple finger failure on my "Brand New" DDJ-SZ. I am not a happy camper!


Really? What do you mean by "multiple finger failure"?
shadow23 5:40 PM - 23 March, 2014
Just saw this video Watchwww.youtube.com and at the 2.14 mark watch the jogwheel not responding to his finger. And he was even using the flat of his finger.
Davideon 6:14 PM - 23 March, 2014
Quote:
Just saw this video Watchwww.youtube.com and at the 2.14 mark watch the jogwheel not responding to his finger. And he was even using the flat of his finger.


The display looks like it is responding, but is in jog mode so moves slowly. After that it jumps about tho
shadow23 6:25 PM - 23 March, 2014
To me it was not responding until he touches it again. It wasn't in jog mode at all. He was showing the cue marker.
Mighty Dragon Sounds 6:27 PM - 23 March, 2014
ITS PANDEMONIUM!!!!!!!
deejdave 6:54 PM - 23 March, 2014
Quote:
Guys, I can confirm this problem. First of all, I do not DJ with one fingertip. However, I was moving the jogwheel to a specific location, not realizing that I was using one finger and the jog wheel did not stop. I then had threee fingers on the jog wheel to peform a scratch, and the jog wheel did not stop! Yes, this is a problem.



Quote:
Quote:
Time will tell. My guess is this will not be a problem. We all know you guys like to complain over there in................................. I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one.






Spot on. I really think that it won't be that big of an issue if you are using the flat surface of your fingers/palms...



On a side note Dave, have you heard when North American shipping is???


Yes I got an e-mail from my shop saying:

Great News! Pioneer completed allocations last night and is shipping controllers to us within 48 hours.
If you are receiving this email - you are getting your controller from
the 1st batch. It is scheduled to arrive to our warehouse by the end of next week,
and we'll be shipping it out the same day.


Good job on pre-ordering earlier!


I can't wait to get it so I can get to the bottom of all this.
Just Mike 7:39 PM - 23 March, 2014
Quote:
Quote:
I just had multiple finger failure on my "Brand New" DDJ-SZ. I am not a happy camper!




Really? What do you mean by "multiple finger failure"?



Hello Shadow, I had 3 fingers on the jog wheel while the track was playing. The jog wheel should have stopped, but it did not. I had to take my fingers off and place them back on the jog wheel for it to respond.
Just Mike 7:40 PM - 23 March, 2014
BTW.....Guitar Center has them in stock in the US. Got mines on Friday
Just Mike 7:45 PM - 23 March, 2014
Quote:
Quote:
Quote:
I just had multiple finger failure on my "Brand New" DDJ-SZ. I am not a happy camper!








Really? What do you mean by "multiple finger failure"?








Hello Shadow, I had 3 fingers on the jog wheel while the track was playing. The jog wheel should have stopped, but it did not. I had to take my fingers off and place them back on the jog wheel for it to respond.


Also, only my right deck is showing this issue.
deejdave 7:48 PM - 23 March, 2014
Yeah BUT GC can't touch the price I got it for. Speaking to GC pro rep or not they can't touch it. Also......................... it's GC. I lost my trust for them with my DDJ-SX as they sold me someone else's unit the week of release without pre-order. GREAT for me but what about the poor Mo-Fo who was then SOL. Furthermore my GC has them "in stock" but not for sale. I have heard this is the case at multiple locations too. If they are not for sale in NY I am wondering where they would be. I know they have been sold at GC by some of the individuals here but some things aren't adding up. Can anyone who purchased from GC provide proof they did and proof of a low price they got it for? This is actually for more than you think as in NOT just my curiosity. If so PLEASE PM me and I will explain why I am pursuing this information. I know no one from GC will have the price I got it for but anything in the $1700's is good enough to be useful information. If it is above $1800 it is of no help to me. THANKS.
deejdave 7:48 PM - 23 March, 2014
@ Just Mike how much did you pay?
Just Mike 7:54 PM - 23 March, 2014
@deejdave......$1800.00 and thats after explaining how much money that I have spent with them. I also own the DDJ-SX and The NS7II.
deejdave 11:03 PM - 23 March, 2014
Was that before tax or after? Yeah that's the price I was able to get from them too but I have heard others saying they have gotten for less from them but I have my doubts. I was able to get lower prices from PSSL & AGI.

Anyone who got lower than $1800 from GC this is not an doubt I just want to see for myself.
palti from israel 11:52 PM - 23 March, 2014
no solution so far !
to be honest it's embarrassing to buy the sz that his not that cheep with serato and pionner together release the product liked that, i think it's unprofessional /
for me and for many others the plater it's a big issue !
i really hope its can be fixed.
shadow23 1:28 AM - 24 March, 2014
Quote:
Quote:
Quote:
I just had multiple finger failure on my "Brand New" DDJ-SZ. I am not a happy camper!




Really? What do you mean by "multiple finger failure"?



Hello Shadow, I had 3 fingers on the jog wheel while the track was playing. The jog wheel should have stopped, but it did not. I had to take my fingers off and place them back on the jog wheel for it to respond.

Fair enough and some people are still skeptical about this issue.
Just Mike 3:46 AM - 24 March, 2014
Quote:
Quote:
Quote:
Quote:
I just had multiple finger failure on my "Brand New" DDJ-SZ. I am not a happy camper!




Really? What do you mean by "multiple finger failure"?



Hello Shadow, I had 3 fingers on the jog wheel while the track was playing. The jog wheel should have stopped, but it did not. I had to take my fingers off and place them back on the jog wheel for it to respond.

Fair enough and some people are still skeptical about this issue.



Yeah, I see fellow DJ's saying that this won't be an issue for them. It is a huge issue if you use your jogs the way they were meant to be used. It still puzzles me as to why it only happens on the right deck. I've read others who have it happening on both decks.

@deejdave....... Before tax
DJ Big T Silva 3:48 AM - 24 March, 2014
Hi Guys, here is my setup:

COMPUTER:

2009 Macbook pro, 2.8Ghz Core 2 Duo, 8GB RAM, 480 SanDisk Extreme 2 SSD, using SDJ 1.6, USB buffer set to 2ms.

CONTROLLERS AND MIXERS:

2 Numark V7's and Behringer DDM4000 mixer

Numark NS7 2.


This is my first post on here but I have been a mobile DJ for about 10 years. I currently am using the NS7 2 now for gigs and noticed that the mixer sounds quality leaves much to be desired. As for the turntables they are excellent quality and perform well. I pre ordered the Pioneer DDJ-SZ from GC and was told by a rep that they will likely be in tomorrow. I ordered the SZ because I am not satisfied with the mixer sound quality from my current NS7 2 and hope the SZ mixer output will be better. I have read this thread top to bottom and do so daily and am genuinely Concerned that pioneer has released a product that has jog wheels that are not responsive. It is a $2000 deck and the youtube videos so far have downright scarred me. There is, in my opinion, definitely an issue with the SZ in terms of non responsive platters as well documented by many owners of the decks so far. The question is..... can it be fixed with firmware update, or is it a hardware recall, that would necessitate an exchange?? I am excited to finally have it here this week but am very puzzled about what to do if I come to the same conclusion as everyone else that the platters are not responding with fingertip touch. Also, if it was a firmware update that was the problem, then why do some SZ owners claim only ONE jog wheel is non responsive. IMO that makes me wonder if it is a hardware issue. Pioneer has still not gotten back to any of the requests submitted to them for an answer. So, if I love it, but is has the jogwheel issue like everyone else, do I keep it and pray firmware update fixes it or do I return it to swap for another unit as if it's a hardware issue??? Keep in mind a 30 day return policy so I can't wait that long to make up my mind..... Can anyone offer sound advice here? Thanks!
DJTorchmusic 3:51 AM - 24 March, 2014
Has anyone tried the SZ with another brand of DVS to see if it has the same issue? That would then isolate the problem to being hardware, firmware or software.
shadow23 4:02 AM - 24 March, 2014
@DJ Big T Silva, my advice is don't return as soon as possible. If you're not happy with it. The first SZ I had has an issue with the left deck and I returned that. If the second one I'm getting from a different shop does the same thing I will return that and probably grab the NS7II instead.
shadow23 4:03 AM - 24 March, 2014
Quote:
@DJ Big T Silva, my advice is don't return as soon as possible. If you're not happy with it. The first SZ I had has an issue with the left deck and I returned that. If the second one I'm getting from a different shop does the same thing I will return that and probably grab the NS7II instead.

I meant return it as soon as possible.
DJTorchmusic 4:24 AM - 24 March, 2014
For those who've had the NS7 II and now have the DDJ-SZ is the SZ's mixer better? I thought the sound quality of the NS7 II was supposed to be pretty good. I heard it sounded better than the DDJ-SX.
Just Mike 11:32 AM - 24 March, 2014
Quote:
For those who've had the NS7 II and now have the DDJ-SZ is the SZ's mixer better? I thought the sound quality of the NS7 II was supposed to be pretty good. I heard it sounded better than the DDJ-SX.




@DJTorch, I have all three......DDJ-SX, NS7ll and DDJ-SZ. In my opinion, the NS7's sound quality is better than both Pioneer units.
blackavenger 1:50 PM - 24 March, 2014
Quote:
@DJTorch, I have all three......DDJ-SX, NS7ll and DDJ-SZ. In my opinion, the NS7's sound quality is better than both Pioneer units.

Well, then perhaps Numark will get the NS6mkII right when they eventually release one.
DJTorchmusic 2:48 PM - 24 March, 2014
I still can't decide lol! I'm leaning towards the NS7 2 since it works but I'd be forced to only use serato Dj .
Just Mike 2:51 PM - 24 March, 2014
Quote:
I still can't decide lol! I'm leaning towards the NS7 2 since it works but I'd be forced to only use serato Dj .



@DJ Torch------> Of the 3, I like the NS7II the best. I have no issues with Serato DJ. I also run Serato Video.
Just Mike 2:53 PM - 24 March, 2014
Quote:
Quote:
Ah. I see. They had an 18 month financing option at GC so I will have to wait it seems :)


Yes, wait for the bugs to be ironed out ;)



+1
Melvin Gauld 3:35 PM - 24 March, 2014
Very interesting string. I am going to take the risk and order mine today from Thomann anyway on the merits of so many nice features built into the one unit - to leave the sensitivity adjustment out all together though, its a MASSIVE oversight, why leave it out, manula adjustment for these sorts of things is the way to go. If the one I receive is anything like the units people are complaining about I am going to return for a full refund without hesitation, I wont be putting up with any sensitivity issues for the price of the unit bearing in mind I have a VCI380 I paid £599 for with rock solid platters with dual sensitivity knobs ((haha that sounds rude)!The rest of the unit sounds awesome....With regards to the issue being confusing to some with regards to one platter working and the other not in terms of that leading them to think its a hardware issue because of this fact..... I would disagree, the firmware or software would deal with each platter on an individual basis so conclude that means is a hardware issue doesnt really make any sense. Fingers toes and everything crossed these issues are purely found on some of the earlier unit only and those unlucky to have one of these in their possesion are sorted out quickly by Pioneer or their retailer.
Just Mike 4:14 PM - 24 March, 2014
I bought my unit on Friday, March 21, 2014. The label says it was manufactured in January 2014.
dj-freestyle 4:39 PM - 24 March, 2014
must be just certain units. ive tried like hell to get mine to act up and it wont lol lol. every part of finger works perfectly. wow how random it is. hope you guys get it reoslved.
dj-freestyle 4:39 PM - 24 March, 2014
I paid 1740 out the door at gc pro so gc can touch prices deejdave.
Just Mike 4:51 PM - 24 March, 2014
Quote:
must be just certain units. ive tried like hell to get mine to act up and it wont lol lol. every part of finger works perfectly. wow how random it is. hope you guys get it reoslved.



What is the MFG date on yours?
dj-freestyle 4:53 PM - 24 March, 2014
january 2014
Just Mike 4:54 PM - 24 March, 2014
Quote:
january 2014



Interesting...same as mine.
dj-freestyle 4:55 PM - 24 March, 2014
I posted video above. every part of finger works.
Just Mike 4:57 PM - 24 March, 2014
Quote:
I posted video above. every part of finger works.


Link???
dj-freestyle 5:01 PM - 24 March, 2014
they are up above but i think this it is

s950.photobucket.com
dj-freestyle 5:03 PM - 24 March, 2014
i can do another one if you want. ive tried to get it not to repsond to touch anyhwere on finger and its wont lol lol
Ragman 5:10 PM - 24 March, 2014
freestyle when did you get yours again? I no you posted it somewhere just can't remember.
dj-freestyle 5:11 PM - 24 March, 2014
Last Monday or Tuesday
dj-freestyle 5:12 PM - 24 March, 2014
I had one of first in u.s
Ragman 5:17 PM - 24 March, 2014
Nice. Thanks dude, and for the vid too.
Certified Quality Entertainment 5:20 PM - 24 March, 2014
Freestyle...you had SX too correct? Overall sound quality of SX vs SZ. SZ a lot better?
dj-freestyle 5:27 PM - 24 March, 2014
no worries and yes and ns6, lol lol. the sz for sound and platter size is light years ahead. by far. no mic issues and sound is so crip and clean. reminds me of my rane 62. once yuo use those platters no going back. lol lol. i love it. love it.
Certified Quality Entertainment 5:55 PM - 24 March, 2014
Nice! Glad to hear. Once some flight cases get released for the SZ i'm going to pick one up. I NEED a case as I do mobile work only. Need to find one that has some extra room for wireless mic, extra power cords, external xlr connections etc...
shadow23 6:00 PM - 24 March, 2014
Quote:
Very interesting string. I am going to take the risk and order mine today from Thomann anyway

Same here, this is the 2nd and final SZ I'm going to have. When it does finally arrive and Pioneer still hasn't addressed the issue and if the new one has issues, I will return it and get the NS7II!

I can't believe Pioneer has dropped a big freaking ball with the SZ. Yes there are units that don't have issues but by the looks of things there are more units that have issues. They already had the platters on the SR and SX worked out but some idiot at Pioneer had a brain storm and decided to use a different technology (my guess) on the SZ's platter. Now look at all the issues it's causing.
DJ Big T Silva 6:03 PM - 24 March, 2014
Hey DJ freestyle, your unique case of your decks and platters working 100% with no issues IMO almost suggests that it may be more of a faulty hardware issue, because you are running the latest firmware from pioneer but so is almost everyone else from what it sounds like who is having the jog sensitivity issue but for some reason you dont. How can that be if it's the firmware? Everyone is I using the same firmware. What do you think?
shadow23 6:05 PM - 24 March, 2014
Quote:
Hey DJ freestyle, your unique case of your decks and platters working 100% with no issues IMO almost suggests that it may be more of a faulty hardware issue, because you are running the latest firmware from pioneer but so is almost everyone else from what it sounds like who is having the jog sensitivity issue but for some reason you dont. How can that be if it's the firmware? Everyone is I using the same firmware. What do you think?

Apologies for butting in. IMO it's a hardware issue. And Pioneer is just afraid to do a massive recall and hoping that a firmware update will fix it.
DJ Big T Silva 6:08 PM - 24 March, 2014
Hey Shadow 23 I'm so sorry you are having this issue with your SZ, mine is comming this week maybe tomorrow from GC. I am praying I get a good one but I agree with you, terrible beta testing on pioneers behalf here this is a very noticeable problem that is more than just annoying, it affects performance. I will also be returning mine the same day I get it if it has any jog sensitivity issues. It should have no issues for their "flagship controller." Luckily I have my NS7 2 for gigs now and I will use that until this mess gets resolved.
DJ Big T Silva 6:09 PM - 24 March, 2014
+1 Shadow
shadow23 6:10 PM - 24 March, 2014
Quote:
Hey Shadow 23 I'm so sorry you are having this issue with your SZ, mine is comming this week maybe tomorrow from GC. I am praying I get a good one but I agree with you, terrible beta testing on pioneers behalf here this is a very noticeable problem that is more than just annoying, it affects performance. I will also be returning mine the same day I get it if it has any jog sensitivity issues. It should have no issues for their "flagship controller." Luckily I have my NS7 2 for gigs now and I will use that until this mess gets resolved.


I just hope that everyone that is still waiting for their SZ will receive one with no issues.
DJTorchmusic 6:29 PM - 24 March, 2014
I know this is a little off subject. But, is there a way to change the directory SDJ looks for music in if the relocate files feature doesn't work? When I click on "ALL" most of my track text is amber/brown. When I select Library the track text is white.
deejdave 7:16 PM - 24 March, 2014
Quote:
I paid 1740 out the door at gc pro so gc can touch prices deejdave.


Can you provide proof? I was able to get for considerably less than this out the door but my retailer said GC was not matching. Again this is not that I don't believe you but that my retailer does not believe me.
dj-freestyle 7:21 PM - 24 March, 2014
Your gc rep can look at system for gc in arlington hts il and see what we paid. trust me. we bought 3 units that price. its all good and as all 3 units platters are fine and work awesome so not sure how wide spread issue is really.
dj-freestyle 7:23 PM - 24 March, 2014
You said considerably less . would love to see the reciept and unit it your hands that you paid considerably less for. i know what gc and rest paid for units from pioneer so thats tough to believe honestly.
dj-freestyle 7:24 PM - 24 March, 2014
and gc paid the least for units becasue they buy in bulk the biggest amount from pioneer thats why they get the units a week earlier then rest.
djrhouse 7:32 PM - 24 March, 2014
I sent an email to Pioneer about this issue since I read this post and I don't want to burn $1800 - $2000 on a unit that doesn't respond when I am using it on a live gig. Below is my email to Pioneer Technical Support and their response which makes me wonder if they are actually receiving complaints and checking to see if there is a problem or just blowing people off which is not good for a reputable company.

My comments to Pioneer:

"Model Number :DDJ-SZ
Inquiry: Hello; I am on the pre-order list for the DDJ-SZ so I expect to get mine in the next two weeks or so. I have seen two videos posted on You tube about either one or both platters not responding to touch and it really concerns me. Is this a firmware issue that can be and will be corrected before these controllers are released or a hardware problem. I don't want to spend $2000 and have this problem when I am doing a show which would be an embarrassment for me and countless others who buy Pioneer for the noted reliability, not just for the name. A prompt response would be appreciated".

Pioneer tech support response I received today:

"Thank you for contacting Pioneer Electronics (USA) Inc.

Currently there are no service bulletins listed for this model. There is a firmware available for the unit, but does not list the platters not responding".

I know it takes a while to release a firmware update so hopefully they are working on a fix action.
DJTorchmusic 7:54 PM - 24 March, 2014
It would be nice to hear Pioneer say, " Hey, we know what it is, we got this and it's just a firmware update" . It makes me nervous nothing like that has been stated yet.
shadow23 8:03 PM - 24 March, 2014
Quote:
It would be nice to hear Pioneer say, " Hey, we know what it is, we got this and it's just a firmware update" . It makes me nervous nothing like that has been stated yet.

Exactly. The store I went said that the Pioneer rep that comes in the store knows about the videos on platter issue and the rep I emailed before said that Pioneer japan knows about the issue but so far no info on any Pioneer site that they are aware of the problem.

It's more a he said ,she said kind of thing. IMO it's crap!
dj-freestyle 8:37 PM - 24 March, 2014
Hoping the people with issues are actaully calling pioneer and submitting a ticket . thats how ddj-sx mic and platter issue got solved. they have to have calls of complaints.
shadow23 8:45 PM - 24 March, 2014
Quote:
Hoping the people with issues are actaully calling pioneer and submitting a ticket . thats how ddj-sx mic and platter issue got solved. they have to have calls of complaints.

I know I have emailed them a few times.
damehype 9:11 PM - 24 March, 2014
Quote:
Hoping the people with issues are actaully calling pioneer and submitting a ticket . thats how ddj-sx mic and platter issue got solved. they have to have calls of complaints.


The mic issue was resolved???
Ragman 9:12 PM - 24 March, 2014
I still find it odd that they have all these Serato controllers and they have no one from Pioneer monitoring these forums. Just plain odd...
deejdave 9:15 PM - 24 March, 2014
Quote:
You said considerably less . would love to see the reciept and unit it your hands that you paid considerably less for. i know what gc and rest paid for units from pioneer so thats tough to believe honestly.


I did ask my GC rep. They aren't even selling the units here in New York let alone price matching anything. They have a demo model but they seem to be holding the rest for ........... something. I will see what they say about checking other stores. Did they charge you tax?

The actual cost is $1650 for the SZ I was told. I got a price for $1749 but I sent them 20+ referrals (most of them from these forums) not to mention actual purchases of mine and they were able to discount even further via gift card.
deejdave 9:17 PM - 24 March, 2014
Quote:
I still find it odd that they have all these Serato controllers and they have no one from Pioneer monitoring these forums. Just plain odd...


Trust me Pulse from Pio is watching all these posts. He was actively posting on either this one or the other that was posting all of the issues .
Ragman 9:23 PM - 24 March, 2014
I'm going off djrhouse comments. He sent Pio Support an email and they didn't even acknowledge a problem existed. To me that's a breakdown in Support. Or Pulse is not conveying to Pioneer DJ what he's reading on this board (which is a very popular board for Pioneer and other Serato hardware partners). Either way it sounds like a cluster f#ck.
cwiggy78 9:37 PM - 24 March, 2014
Hi,

Just got mine today. UK. Manufacturing date of February 2014. Mine has the issue with left platter not always responding too. I scratch left handed so I'm absolutely gutted. It's weird. You can see on the dial (on the jog wheel) that it's stopped picking up your touch just by turning the ddj on and playing with the jog. I knew mine had the issue before even opening up serato from this

Feel a bit sick knowing how much I've spent

Hope they acknowledge it and come up with a fix

Chris
Just Mike 9:49 PM - 24 March, 2014
Quote:
Hi,



Just got mine today. UK. Manufacturing date of February 2014. Mine has the issue with left platter not always responding too. I scratch left handed so I'm absolutely gutted. It's weird. You can see on the dial (on the jog wheel) that it's stopped picking up your touch just by turning the ddj on and playing with the jog. I knew mine had the issue before even opening up serato from this

+1


Feel a bit sick knowing how much I've spent



Hope they acknowledge it and come up with a fix



Chris
deejdave 9:54 PM - 24 March, 2014
Quote:
I'm going off djrhouse comments. He sent Pio Support an email and they didn't even acknowledge a problem existed. To me that's a breakdown in Support. Or Pulse is not conveying to Pioneer DJ what he's reading on this board (which is a very popular board for Pioneer and other Serato hardware partners). Either way it sounds like a cluster f#ck.


Nah I hear ya. Who the F knows what is happening from here. I was just passing on the info that he was posting here recently and is 100% aware of what is going on. I am sure he is being pressured by Pioneer not to confirm too much as I am sure he is also limited to info at this time................... ya know when we need it most LOL.
cwiggy78 11:00 PM - 24 March, 2014
Hi,

My god I can't for the life of me get the latest firmware update for DdJ-SZ to work on PC (tried both my serato laptops). Keeps coming up 'DdJ-Sz not connected' I'm still running what it arrived with 1.00. Do u guys know the correct process. I remember with my SX you had to enter utility mode but it ain't working that way. Grrrrr

Regards

Chris
Ragman 11:22 PM - 24 March, 2014
cwiggy78 are you having the platter sensitivity problem or any problems for that matter with your SZ? If not, I wouldn't update the firmware just yet.
cwiggy78 11:31 PM - 24 March, 2014
Hi

Yes I have the platter problem (touch sensitivity) on left platter. I've tinkered with it for last hour and I can not get left platter to register a touch if I use 1 finger, however I use that 1 finger !! If I use my 1 thumb it registers. It's bizarre. It's almost as if a finger is too thin for the platter to register (i.e surface area of finger) but a thumb for example or 2 fingers plus is ok. The right platter has none of these issues. It just works as expected with however many fingers I use.

Defo not a happy bunny :-(

All this is with the stock factory firmware. I wanted to update firmware to see if it made a difference but I can't for the life of me work out how to get it to update. I'm a technician so not an idiot. Maybe I'm missing something

Regards

Chris
Just Mike 11:34 PM - 24 March, 2014
Quote:
Hi,



My god I can't for the life of me get the latest firmware update for DdJ-SZ to work on PC (tried both my serato laptops). Keeps coming up 'DdJ-Sz not connected' I'm still running what it arrived with 1.00. Do u guys know the correct process. I remember with my SX you had to enter utility mode but it ain't working that way. Grrrrr



Regards



Chris[/quote

With unit off, press and hold the "shift" and "sync" buttons on the LEFT deck. While holding these buttons, press the power on......You should see lights on one side of master volume meter.....Run update.
cwiggy78 11:40 PM - 24 March, 2014
Just Mike - Legend

:-)
shadow23 11:44 PM - 24 March, 2014
Quote:
Hi,

Just got mine today. UK. Manufacturing date of February 2014. Mine has the issue with left platter not always responding too. I scratch left handed so I'm absolutely gutted. It's weird. You can see on the dial (on the jog wheel) that it's stopped picking up your touch just by turning the ddj on and playing with the jog. I knew mine had the issue before even opening up serato from this

Feel a bit sick knowing how much I've spent

Hope they acknowledge it and come up with a fix

Chris

That's the issue I had with the SZ I had.
cwiggy78 11:52 PM - 24 March, 2014
Hi

Last update for tonight. Thanks to help from Just Mike I've been able to update the firmware. It has solved nothing and in fact it seems to have made the left platter worse. I'm not confident it can be resolved by software. I'm going to ring the shop I got from tomorrow and send it back. I'm not f***ing around where £1750 is concerned. This is unacceptable from Pioneer. It's such a shame. The controller is a lovely bit of kit but for this issue.

Regards

Chris
Just Mike 11:54 PM - 24 March, 2014
Quote:
Just Mike - Legend



:-)


+1
palti from israel 12:10 AM - 25 March, 2014
ok guys
i think it will be fix soon
there's no point to goes around the bush over and over.

i spoked with pioneer today and it's gonna take at list one week to 3 weeks to solved that pro.
good luck :)
Just Mike 12:13 AM - 25 March, 2014
Quote:
ok guys

i think it will be fix soon

there's no point to goes around the bush over and over.



i spoked with pioneer today and it's gonna take at list one week to 3 weeks to solved that pro.

good luck :)



The "point" is....Nobody is responding to our issues, but thanks for the update.
Just Mike 12:17 AM - 25 March, 2014
@ Palti---------> The "point" is....Nobody is responding to our issues, but thanks for the update.
shadow23 12:27 AM - 25 March, 2014
Quote:
@ Palti---------> The "point" is....Nobody is responding to our issues, but thanks for the update.

+1

All we get is "Pioneer is working on it" from a rep. It is bull sh1t! Pioneer has a price on the SZ that would make you assume you're paying for a top quality controller and then when you get home you just have issues! Piece of crap IMO!!!
Culprit 12:39 AM - 25 March, 2014
The best way to send a response is to take back the units and get a refund. GC will send back the units to pioneer and that will send a definite response to them directly. Guitar Center wont eat it, they will make Pioneer take back those malfunctioning units and fix them or wont pay for them.
Just Mike 12:41 AM - 25 March, 2014
Quote:
Quote:
@ Palti---------> The "point" is....Nobody is responding to our issues, but thanks for the update.


+1



All we get is "Pioneer is working on it" from a rep. It is bull sh1t! Pioneer has a price on the SZ that would make you assume you're paying for a top quality controller and then when you get home you just have issues! Piece of crap IMO!!!



+1....It all starts with acknowledgement. I would like to hear it for an official rep that a fix is coming or this thing is going back. I'm not bashing Pioneer....I have the DDJ-SX
Just Mike 12:41 AM - 25 March, 2014
Quote:
The best way to send a response is to take back the units and get a refund. GC will send back the units to pioneer and that will send a definite response to them directly. Guitar Center wont eat it, they will make Pioneer take back those malfunctioning units and fix them or wont pay for them.



Agreed
deejdave 12:44 AM - 25 March, 2014
Serto 1.6.1 ................................... Yeahhhh buddy!!
dj-freestyle 12:58 AM - 25 March, 2014
You have to call pioneer and set up a ticket. only way just like ddj-sx. thats what they count and yes 1.6.1 update and some sz fixes and for my 62 thank god.
DJ Big T Silva 2:49 AM - 25 March, 2014
+1 Def agree! Let's hold pioneer responsible for the products they put out. This SZ is an embarrassment to their otherwise decent lineup of pro audio equipment. Anyone who owns the SZ don't keep yours if you have the jog wheel sensitivity issue send it back in your 30 day period and swap it for another, or just get your money back. Most importantly call pioneer with a complaint ticket so we can get this issue resolved! A great deck/controller is when stability meets functionality, then creativity is born. Anotherwords, just because the SZ says Pioneer, does not mean it is great. Great controllers, turntables and mixers are PROVEN by being field tested, and then then are great Controllers. Just because a shoe says Nike doesn't mean it's a great shoe. A great shoe is one that feels great, looks great, and stands the test of time. No matter where you go with it. Holla back if you feel this.
Just Mike 3:20 AM - 25 March, 2014
Quote:
+1 Def agree! Let's hold pioneer responsible for the products they put out. This SZ is an embarrassment to their otherwise decent lineup of pro audio equipment. Anyone who owns the SZ don't keep yours if you have the jog wheel sensitivity issue send it back in your 30 day period and swap it for another, or just get your money back. Most importantly call pioneer with a complaint ticket so we can get this issue resolved! A great deck/controller is when stability meets functionality, then creativity is born. Anotherwords, just because the SZ says Pioneer, does not mean it is great. Great controllers, turntables and mixers are PROVEN by being field tested, and then then are great Controllers. Just because a shoe says Nike doesn't mean it's a great shoe. A great shoe is one that feels great, looks great, and stands the test of time. No matter where you go with it. Holla back if you feel this.


+1000
DJ Baby Raj 3:22 AM - 25 March, 2014
My questions is, is this a hardware issue or firmware? I just wish they had put a sensitivity adjustment like the SX...
Culprit 4:44 AM - 25 March, 2014
Its an issue either way with no current resolution. If its hardware its smarter to take it back now before its too late
shadow23 4:46 AM - 25 March, 2014
Quote:
its smarter to take it back now before its too late


+100
Mighty Dragon Sounds 5:00 AM - 25 March, 2014
hahahahahahahahahahahahahahahahahaha....

Forgive me....

but

I

Am

Drunk......

And seeing Pioneer fail is just hilarious.......

(Ducks and avoids beer bottles being thrown like a boss)
shadow23 5:09 AM - 25 March, 2014
Quote:
hahahahahahahahahahahahahahahahahaha....

Forgive me....

but

I

Am

Drunk......

And seeing Pioneer fail is just hilarious.......

(Ducks and avoids beer bottles being thrown like a boss)



LOL. I wish I was too.
DJ Big T Silva 5:13 AM - 25 March, 2014
Quote:
Its an issue either way with no current resolution. If its hardware its smarter to take it back now before its too late

+1!
DJ Baby Raj 6:27 AM - 25 March, 2014
What jog issues? Lol...

Watchwww.youtube.com
shadow23 6:33 AM - 25 March, 2014
Quote:
What jog issues? Lol...

Watchwww.youtube.com


They probably had to open a few boxes to find one that has no issues lol.
DJ Baby Raj 6:33 AM - 25 March, 2014
hahaha shadow
palti from israel 8:32 AM - 25 March, 2014
A new update
check it out
serato.com
serato dj 1.6.1
dj Krazey leo 11:51 AM - 25 March, 2014
Numark is hold it's own.
Robbie O 12:03 PM - 25 March, 2014
Quote:
Numark is hold it's own.

+1
Not sure why certain ppl try to slander it. its rock solid, if you can handle carrying the baby fat :P
cwiggy78 1:00 PM - 25 March, 2014
Hi,

My SZ is getting picked up by courier tomorrow at no expense to myself and back to shop I bought from. I've instructed them to check the next one they send me out before they send it so it's not got the issue. They reckon it's going to be the next UK batch sometime in April but so be it. The SZ is great other than the issue so I can hold out. I gave them a heads up that they may get more irate people contacting them from this first batch as I can't see how any of them will be any different.

Chris
Melvin Gauld 2:16 PM - 25 March, 2014
I have a good friend sat at home waiting for me to get home tonight so I can sell him my vci380 which would complete my budget to buy the sz. I'm now leaning toward disappointing him and holding off whilst this situation unfolds.

Don't know if I can be arsed messing about with ordering one of the faulty units and then having to send back and waiting around whilst they sort the QC before being able to send me a fully functioning unit.

I actually think the fact they haven't got sensitivity adjustment built in could be the downfall of the SZ as this jogwheel tech is effected by moisture according to some well researched points in the posts above. Not having that adjustment whether the unit is working or not working (sorry for those where they have so say non-faulty units) I believe could be problematic down the line if its brought into another environment (eg sweaty club/bar etc)

What a shame, on paper this is the dream controller but it seems due to some bright spark one of the most important parts of the controller eg the control surface, you know those large jogs they have been bragging about has a serious design flaw. After seeing the technics SL on the net recently with a new paint job and a pio label on it I'm beginning to think these guys are starting to put their profits before their QC and their customers. Very disappointing and with this sort of approach will soon lose their fan base. With the money they have behind them, surely they could afford to put the cherry on the cake and top it off with good caring service, like Apple, Rane and Elliot @ Innofader as shining examples.
Kross-ddj 2:46 PM - 25 March, 2014
I personally believe that the issue lies with the firmware, more specifically with the 'auto adjust' part of the jog wheels not working properly (either 1 jog or both)... I highly doubt that there is a 'QC' issue with the jog wheels, as they just need to be more responsive... if the jogs were defective then I think they would either work or not work.... hopefully Pioneer fine tunes them in the next firmware release.
My Dealer has told me to hang on to it, and if it does turn out to be a hardware issue, they will replace it for new.
Melvin Gauld 3:04 PM - 25 March, 2014
I would love to think your right, but if this was the case then surely the problem would not be on everyone's unit? I know different computer set ups eg the gazillion types of brains that can potentially effect stability could have a bearing on this but there was a user above who said he tried it on a couple of laptops and the issue remained. Also, there's another post above that clearly shows an uneven surface on the top of the jog (gap between the top and the side of the jog changes as you move the platter around) this is clearly a QC issue and wouldn't surprise me if the two issues are related. It's all guess work for me at tis stage and I'm not actually invested in it (yet) but I may be soon if I decide to take the plunge this evening.
Melvin Gauld 3:06 PM - 25 March, 2014
Correction.......the problem would be on everyone's unit NOT the problem would not be on everyone's unit!
dj-freestyle 3:15 PM - 25 March, 2014
Im bummed for you guys. All three we own are awesome and fine. so strange. really is.
Kross-ddj 3:16 PM - 25 March, 2014
Quote:
I would love to think your right, but if this was the case then surely the problem would not be on everyone's unit? I know different computer set ups eg the gazillion types of brains that can potentially effect stability could have a bearing on this but there was a user above who said he tried it on a couple of laptops and the issue remained. Also, there's another post above that clearly shows an uneven surface on the top of the jog (gap between the top and the side of the jog changes as you move the platter around) this is clearly a QC issue and wouldn't surprise me if the two issues are related. It's all guess work for me at tis stage and I'm not actually invested in it (yet) but I may be soon if I decide to take the plunge this evening.

If we were talking about something that was 'SET' in the firmware then I would agree, but because the setting we are talking about is determined on an 'auto adjust' basis, then this could cause different scenarios based on many different factors...
dj-freestyle 3:18 PM - 25 March, 2014
Numark ns6 auto adjusts and worked awesome so im sure fixable
dj-freestyle 3:25 PM - 25 March, 2014
love how i can keep mulitple panels open on my sz now. so much better.
saintsimon 5:11 PM - 25 March, 2014
I wasn't keeping up with the discussions for the past three days (just catching up to the discussion now). My new ddj-sz comes in tomorrow confirmed delivery date. I will definitely test and post a youtube video regardless of if the unit fails or succeeds.

BTW - I found another new video. This guy has the issue as well it seems (this is not me).
youtu.be

The issue happens at the 5 minute mark - near the end of the video.
Culprit 5:16 PM - 25 March, 2014
The only complaint i ever hear about the ns7s are the weight. I love my NS6 but i do have issues with it with older macbookpro laptops
shadow23 5:20 PM - 25 March, 2014
Quote:
The only complaint i ever hear about the ns7s are the weight. I love my NS6 but i do have issues with it with older macbookpro laptops

Well you haven't been reading Jumper4000's post in the other thread then. He has many others with issues with the NS7II.
shadow23 5:26 PM - 25 March, 2014
Quote:
Quote:
The only complaint i ever hear about the ns7s are the weight. I love my NS6 but i do have issues with it with older macbookpro laptops

Well you haven't been reading Jumper4000's post in the other thread then. He has many others with issues with the NS7II.


Here's the link to other people complaining about the NS7II serato.com
Ragman 6:43 PM - 25 March, 2014
shadow sad to say you can search the forum and find DJs with problems on all these controllers. Just the nature of it I guess.
shadow23 7:14 PM - 25 March, 2014
Quote:
shadow sad to say you can search the forum and find DJs with problems on all these controllers. Just the nature of it I guess.

Thanks Ragman.

I'm not favoring either brands (Numark or Pioneer) but I'm just trying to make sure that I get the best value for my money. I want something that is reliable... be it Numark or Pioneer. So far I'm just confused as what to get. If the second unit of the SZ has issues as well, I may or may not get the NS7II.

It's kind of frustrating. On one hand the SZ's platter issue might be fixed by a simple firmware update. If it doesn't then I have a time frame where I can get a refund. On the other hand the NS7II has been out for a while so a person knows what to expect. But if I have an issue after a few months then it's up for a warranty repair and I can't get a refund.

It's so hard and I wish I could just keep my Techs. But I can't keep them because I need to down size my gear and turntable as much as I love them and started DJing on them. I'm afraid I just have to jump on the controller part of DJing.
akakak 7:40 PM - 25 March, 2014
Quote:
They already had the platters on the SR and SX worked out but some idiot at Pioneer had a brain storm and decided to use a different technology (my guess) on the SZ's platter.


Quote:
shadow sad to say you can search the forum and find DJs with problems on all these controllers. Just the nature of it I guess.


I'm just about to return my SX for an almost identical issue. It's not just the SZ. To be fair, this kind of platter is pretty incredible from a technical perspective and it's amazing it works at all. :)
shadow23 7:44 PM - 25 March, 2014
Quote:

I'm just about to return my SX for an almost identical issue. It's not just the SZ. To be fair, this kind of platter is pretty incredible from a technical perspective and it's amazing it works at all. :)

Well at least with the SX and SR you can adjust the sensitivity. With the SZ you can't. My SR is flawless. It just works, no issues at all.
akakak 7:45 PM - 25 March, 2014
My SX sensitivity is now on full. It's like it's degrading over time. But yes, it sucks that you don't even get to adjust it.

I'm usually an early adopter. I'm kind of glad I'm not this time.
shadow23 8:02 PM - 25 March, 2014
Quote:
My SX sensitivity is now on full. It's like it's degrading over time. But yes, it sucks that you don't even get to adjust it.

I'm usually an early adopter. I'm kind of glad I'm not this time.

Good thing about your SX is you know for a fact that it has hardware issues since your sensitivity is on full. With the SZ no one actually knows if its a hardware or firmware issue. And what's worse is that the SZ is about twice the price of the SX.
akakak 8:05 PM - 25 March, 2014
That's true. There's only three scenarios here:

1) It's a hardware issue, and everyone at Pioneer is panicking about doing a recall - if this is the case they are managing this incredibly badly. The longer they wait, the worse the PR, and the more expensive the recall.

2) It's a firmware issue, and they are waiting until they have a working beta firmware before announcing a date. This is I think the more likely situation, but they should probably tell people about it.

3) They're not fully aware of the issue, or it's not as common an issue as this thread suggests. This could well be the case. All of the happy customers are probably playing with their SZ's instead of complaining about them. :)

I think #2 seems likely. How many people have the SZ with no issues at all?
shadow23 8:11 PM - 25 March, 2014
I'm sure plenty of SZ owners are hoping its a firmware issue. But you'd think a firmware issue would affect more units. I reckon it's hardware. They can't test every single unit so in production they do a quick check and then pack it and send it.
saintsimon 8:12 PM - 25 March, 2014
Quote:

I'm just about to return my SX for an almost identical issue. It's not just the SZ. To be fair, this kind of platter is pretty incredible from a technical perspective and it's amazing it works at all. :)


akakak, good point. But I also wonder if this technology is different from the way the VCI 300 and VCI 380 work?
i.cdn.sera.to
www.digitaldjtips.com

Cause I had the vci300 - and i think there were (very rare) times when the detection would go out, but when it worked, man...it was instantaneous reaction time (the light would turn from blue to red when it detected a touch on the platter). curious if the technology is using something different for the pioneer ddj-s series. I'm feeling let down by pioneer's inability to 1 -up that technology.
Kross-ddj 9:41 PM - 25 March, 2014
Quote:
I'm sure plenty of SZ owners are hoping its a firmware issue. But you'd think a firmware issue would affect more units. I reckon it's hardware. They can't test every single unit so in production they do a quick check and then pack it and send it.

I'm sure you think that it's a hardware issue because you decided to return your SZ.... I honestly believe that it's a firmware issue due to the fact that when you put a finger tip on the jog wheel, and it doesn't stop the track, but if you continue to put the rest of you hand on without releasing your finger, then it still does not respond.... This means that the jog wheel actually DOES detect the finger tip as a first touch..... But it locks as a 'no response' until the touch is removed and then re-applied.....
shadow23 9:55 PM - 25 March, 2014
Quote:
Quote:
I'm sure plenty of SZ owners are hoping its a firmware issue. But you'd think a firmware issue would affect more units. I reckon it's hardware. They can't test every single unit so in production they do a quick check and then pack it and send it.

I'm sure you think that it's a hardware issue because you decided to return your SZ.... I honestly believe that it's a firmware issue due to the fact that when you put a finger tip on the jog wheel, and it doesn't stop the track, but if you continue to put the rest of you hand on without releasing your finger, then it still does not respond.... This means that the jog wheel actually DOES detect the finger tip as a first touch..... But it locks as a 'no response' until the touch is removed and then re-applied.....

I'm hoping I'm wrong and its just firmware. But there's a possibility that its not.
Melvin Gauld 9:58 PM - 25 March, 2014
Pio better get their cheque book to the ready at this rate. Saying that I've just ordered one anyway. Any issues it's going straight back to the shop for a refund.
shadow23 10:00 PM - 25 March, 2014
I also ordered another one so I hope it is just firmware.
saintsimon 10:27 PM - 25 March, 2014
Quote:
I also ordered another one so I hope it is just firmware.

shadow, did you get a refund and order a new one at a different store like you were saying a few days ago?
shadow23 10:29 PM - 25 March, 2014
Quote:
Quote:
I also ordered another one so I hope it is just firmware.

shadow, did you get a refund and order a new one at a different store like you were saying a few days ago?

Yeah I got a refund. Ordered from another store closer to home.
Melvin Gauld 11:30 PM - 25 March, 2014
Fingers, legs and toes crossed I'm one of the lucky ones. Here's hoping, will advise on receipt - might even post a vid. Don't know whether to be excited or worried.....wonder if its worth looking at serial numbers down the line, might be a dodgy batch.
saintsimon 11:46 PM - 25 March, 2014
Quote:
wonder if its worth looking at serial numbers down the line, might be a dodgy batch.

It's like we've entered the ddj-sz lottery system. Except instead of winning a nice sum of money, you get a failed $2000 piece of equipment. Also, the odds appear to be split!
dj-freestyle 12:18 AM - 26 March, 2014
have guys you all tried the midi message adjustements. i mean keep trying differnt combos




Adjusting the jog dial’s MIDI message sending interval
This unit is equipped with a mode for adjusting the jog dial’s MIDI message sending interval. Depending on your computer’s operating system and specifications, the jog dial may not operate properly if the sending interval of MIDI message for JOG dial is too short. In this case, follow the procedure below to adjust the MIDI message sending interval.
! From a short MIDI sending interval, increase the interval to a length at which no problems occur.
! The default is 4 ms.
Press the [SHIFT] button on the left deck.
The MIDI message sending interval setting changes each time the button is pressed. The currently set value is indicated by how the master level indicator is lit.
dj Krazey leo 1:49 AM - 26 March, 2014
All i have to say is the ns7 mkii has no problem with my 2012 mac book pro i7 4 gigs ram 320 hardrive yae i get a little midi lights flashing on the software oocasionally but no dropouts love the rotating platters it feels great and i m having much fun playing at 1 ms in serato dj i would love for the software to be as stable as ssl but time will make it happen. NUMARK BABY.
DJ_X_Trodinaire 2:11 AM - 26 March, 2014
instagram.com

My SZ setup.
DJ Big T Silva 2:36 AM - 26 March, 2014
Just got my SZ today. I HAVE NO PLATTER SENSITIVITY ISSUES. I did every test possible to provoke the platters and they stop the track as they should, even with one single finger on the tip. I am not doubting that there could be a good and bad batch out there, but there is Nothing wrong with this unit. I should note that I have thought about a new theory.. ... It should be noted that I bite my fingernails pretty bad and I literally have no nails. They never touch the platter even with my finger vertical. This would make sense because I have more surface area on my finger touching the jog wheel. How many of you guys who have had issues also have nails of any decent length. Cut your nails real short and try it again. It could be possible your nail is touching the platter and confusing it. My wife who has short nails (but still longer than hher first get tried it as well and it did not detect her touch on the platter. Mine worked every time never failed once. I'm saying this because if you have decent nails as a guys when your finger is vertical it won't work. She tried it and it didn't work and I tried it right after her and it worked perfect every time. This cannot be a coincidence.
Just Mike 2:39 AM - 26 March, 2014
Quote:
have guys you all tried the midi message adjustements. i mean keep trying differnt combos









Adjusting the jog dial’s MIDI message sending interval

This unit is equipped with a mode for adjusting the jog dial’s MIDI message sending interval. Depending on your computer’s operating system and specifications, the jog dial may not operate properly if the sending interval of MIDI message for JOG dial is too short. In this case, follow the procedure below to adjust the MIDI message sending interval.

! From a short MIDI sending interval, increase the interval to a length at which no problems occur.

! The default is 4 ms.

Press the [SHIFT] button on the left deck.

The MIDI message sending interval setting changes each time the button is pressed. The currently set value is indicated by how the master level indicator is lit.


@dj-freestyle......Why would the settings differ from one deck to the other from the factory?
Just Mike 2:44 AM - 26 March, 2014
Quote:
Just got my SZ today. I HAVE NO PLATTER SENSITIVITY ISSUES. I did every test possible to provoke the platters and they stop the track as they should, even with one single finger on the tip. I am not doubting that there could be a good and bad batch out there, but there is Nothing wrong with this unit. I should note that I have thought about a new theory.. ... It should be noted that I bite my fingernails pretty bad and I literally have no nails. They never touch the platter even with my finger vertical. This would make sense because I have more surface area on my finger touching the jog wheel. How many of you guys who have had issues also have nails of any decent length. Cut your nails real short and try it again. It could be possible your nail is touching the platter and confusing it. My wife who has short nails (but still longer than hher first get tried it as well and it did not detect her touch on the platter. Mine worked every time never failed once. I'm saying this because if you have decent nails as a guys when your finger is vertical it won't work. She tried it and it didn't work and I tried it right after her and it worked perfect every time. This cannot be a coincidence.



I have no nails....I sometimes get this issue with 3 fingers on the jog wheel....so, there is a problem. I can say it does not happen 100% of the time, but it happens entirely to much. I was holding the jog wheel and the track started playing...... Thanks for giving us hope!!
Just Mike 2:51 AM - 26 March, 2014
Quote:
All i have to say is the ns7 mkii has no problem with my 2012 mac book pro i7 4 gigs ram 320 hardrive yae i get a little midi lights flashing on the software oocasionally but no dropouts love the rotating platters it feels great and i m having much fun playing at 1 ms in serato dj i would love for the software to be as stable as ssl but time will make it happen. NUMARK BABY.



I have to admit, my NS7II has been great. Only issue is the slight delay when pushing play. Other than that....Great!!
DJ Big T Silva 2:52 AM - 26 March, 2014
My thoughts so far on the SZ now that I messed around with it for 4 hours:

1) The mixer sounds VERY GOOD! (Much better than the Numark NS7 2 mixer. YES I HAVE BOTH)

2) The jogs are huge! They look and feel great and are very responsive to any way I touch them.

3) The 3 effects knows at the top are not as well thought out as the Numark NS7 2. I say this because they don't light up and it is hard as he'll to see where your know position is at night with the lights off ie the club.

4) The color effects and oscillator sound really good.

5) The LOAD crate knows are rotary and also load the tracks. They both have excessive play and feel really cheap, like I better be careful with them or else.

6) The build quality of the NS7 2 is far superior to the SZ. If you own both than you know what I mean. HOWEVER, the sound quality from the SZ with the Wolfson DAC sounds Night and day better than the Numark NS7 2 and I will be selling mine because of that difference.

7) Scratching on the SZ is far superior to the Sx. The SX was terrible to scratch on with awful latency and mediocre sound quality. It was never made to scratch well. HOWEVER the SZ Is the most capable non moving decks that are very pleasant to scratch on. They are very responsive and sound great with built in mixer. I come from moving platters and it is not all that different. Within a few minutes I was scratching just as well as on my NS7 2.

8) The four blue LEDs around the jog are a great feature. They blink when your track is ending and it's easy to see so you don't run out of track when your at a gig.


More to follow........ I still have to test several other features.
DJ Big T Silva 3:01 AM - 26 March, 2014
I have the following two issues so far with my SZ if anyone who has one can help:

1) I downloaded the latest firmware from pioneer for the SZ and when I try to open the file with the SZ plugged into my Macbook pro, it says "Error controller not Connected" and it won't update to the latest firmware. I have tried turning the deck on and off and rebooting my computer and it didn't change. There has to be a way to make it find the deck this makes no sense.


2) Ever since I tried my SZ with Serato DJ 1.6 with factory firmware my Master VU meter in the software is completely unresponsive even with it turned all the way up. It does not effect the volume of mixer at all. How can this be?? Works fine for the NS7 2. Please help.
DJ Big T Silva 3:03 AM - 26 March, 2014
I also would like to know how to get I to the settings of the SZ to increase the brightness of the jogwheel display. Anyone know how to do this?? Thanks!
DJ_X_Trodinaire 3:08 AM - 26 March, 2014
Quote:
I have the following two issues so far with my SZ if anyone who has one can help:

1) I downloaded the latest firmware from pioneer for the SZ and when I try to open the file with the SZ plugged into my Macbook pro, it says "Error controller not Connected" and it won't update to the latest firmware. I have tried turning the deck on and off and rebooting my computer and it didn't change. There has to be a way to make it find the deck this makes no sense.

.

You need to boot the SZ in update mode.

Turn off SZ. hold down Shift + Sync buttons, turn on unit then activate the file
DJ_X_Trodinaire 3:12 AM - 26 March, 2014
FYI RTFM. :)

Page 25-26
DJ Big T Silva 3:16 AM - 26 March, 2014
Thanks doing it now.... it worked!

Any idea on how to increase the brightness of the jogs. I heard it is adjustable.
DJ Big T Silva 3:17 AM - 26 March, 2014
I will thanks for the help :)
saintsimon 4:24 AM - 26 March, 2014
Quote:
Thanks doing it now.... it worked!

Any idea on how to increase the brightness of the jogs. I heard it is adjustable.

I believe the brightness is on full, by default but it is on the utility settings mode that starts on og. 25 (u have to download the full manual online) the hardcopy is a basic edition of the user manual.
DJ Big T Silva 4:33 AM - 26 March, 2014
Thanks I downloaded it and it's working fine now. Gosh there are a lot of settings with SZ...... very nice. Looks like I'll be selling my NS7 2 now...... it is a great Controller, but it just cannot compete with the sound clarity from the SZ. It sounds very good. Must be the Wolfson DAC......
DJ Baby Raj 5:40 AM - 26 March, 2014
If you put more pressure on the platter does it work better? I noticed with mine if I touch it ever so gently it won't pick it up but I never DJ like that.. The SX was super sensitive after I adjusted it if I hit the platter by mistake it would stop the song, maybe Pioneer designed it to add more pressure to correct accidentally touches?

Mine works fine but you guys are scaring me lol...
Pulse 6:23 AM - 26 March, 2014
Just popping back in to let you know that Pioneer is still looking into the reports of issues and comments regarding the performance of the jogs. Hopefully they can provide more information soon.

For those wondering when they will be available in their area, please contact your local dealer as they should have their first shipment last week, this week or next.
shadow23 6:53 AM - 26 March, 2014
Quote:
Just popping back in to let you know that Pioneer is still looking into the reports of issues and comments regarding the performance of the jogs. Hopefully they can provide more information soon.

For those wondering when they will be available in their area, please contact your local dealer as they should have their first shipment last week, this week or next.

Thanks Pulse!

This is not in anyway directed to you Pulse. I know you are just doing your job and I hope I don't personally offend you. But I can't believe Pioneer is just looking into reports of the issues. I mean really?! Come on Pioneer what gives? I'd expect more than just "looking into reports of the issues" by now. At least bring the jog wheel sensitivity adjust with another firmware or something.
VJ Justin Allen 11:51 AM - 26 March, 2014
Thanks Pulse...glad you let us know.
DJ Baby Raj 1:25 PM - 26 March, 2014
I know i'm being anal but do you guys notice the SZ jogs scuff up easily? I wiped it down, you can see it under direct light
damehype 1:37 PM - 26 March, 2014
Same with sx
owenbizzle 1:40 PM - 26 March, 2014
UK Limited Stock is in!! Mine is coming tomorrow!!
DjKidFLy 3:11 PM - 26 March, 2014
when u scratch I notice that it picks up a little slow to kick back in tried it all ways.. lets just wait and hope pioneer does not down fall on this and waits to long to fix firm wire!
saintsimon 3:12 PM - 26 March, 2014
Quote:
I know i'm being anal but do you guys notice the SZ jogs scuff up easily? I wiped it down, you can see it under direct light

I'm planning on using a black vinyl wrap (skin) over my jog wheels. It sucks having to cut circles but I really didn't like the color choice of silver. And the jog wheels look like fingerprint magnets. I'm hoping it doesn't affect the sensitivity covering the jogwheels. I know the sx didn't have issued with skins applied on the jogwheels.
Just Mike 3:43 PM - 26 March, 2014
Quote:
Quote:
I know i'm being anal but do you guys notice the SZ jogs scuff up easily? I wiped it down, you can see it under direct light


I'm planning on using a black vinyl wrap (skin) over my jog wheels. It sucks having to cut circles but I really didn't like the color choice of silver. And the jog wheels look like fingerprint magnets. I'm hoping it doesn't affect the sensitivity covering the jogwheels. I know the sx didn't have issued with skins applied on the jogwheels.



Saintsimon, you gave me an idea. Guys look at the video I uploaded to youtube.

Pulse, please take a look.....Thanks

youtu.be
Just Mike 3:50 PM - 26 March, 2014
Can't be the software.....can it?

youtu.be
dj-freestyle 4:09 PM - 26 March, 2014
Could be a little of both im guessing. needs a tweak. everybodys touch and stuff is diffeent and weather and so on. im sure they will have some fixes. they did with sx .
dj-freestyle 4:14 PM - 26 March, 2014
Guys with sz is yuor loop shift not working right since 1.6.1. when i set a loop and shift it it moves but song doesnt. its looping and the loop shift but shift away from the track. makes sense?
Just Mike 4:31 PM - 26 March, 2014
Quote:
Guys with sz is yuor loop shift not working right since 1.6.1. when i set a loop and shift it it moves but song doesnt. its looping and the loop shift but shift away from the track. makes sense?



Mine is working properly.
dj-freestyle 4:37 PM - 26 March, 2014
dj-freestyle 4:37 PM - 26 March, 2014
Thats not right correct?
Melvin Gauld 4:40 PM - 26 March, 2014
Quote:
Can't be the software.....can it?

youtu.be

Oh God, so many people having this issue and still no official response .....aggggggh! I wonder if pio are even looking at this seriously?!!
dj-freestyle 4:41 PM - 26 March, 2014
ya pulse repsonded today
akakak 4:45 PM - 26 March, 2014
When we say "so many people" are we taking this out of context? There's only 52 posts in this thread, of which most are Freestyle or Kross-ddj. I don't even *have* an SZ.

I'd be interested to know how widespread this issue really is, rather than the biased opinion of a small amount of people. :)
dj-freestyle 4:56 PM - 26 March, 2014
I have no issues so dont count me. lol lol
DJ Big T Silva 4:57 PM - 26 March, 2014
I have no issues either :)
Just Mike 4:58 PM - 26 March, 2014
Quote:
When we say "so many people" are we taking this out of context? There's only 52 posts in this thread, of which most are Freestyle or Kross-ddj. I don't even *have* an SZ.



I'd be interested to know how widespread this issue really is, rather than the biased opinion of a small amount of people. :)




@ akakak......."Biased Opinion"??? The issue is factual. As you stated, you do not have an SZ. If there are 5 people in this forum complaining about the same issue....It's a problem! For the 5 that are complaining, there are 5 more who have the same problem and have not said a word. If you are the one with the defective unit, why would it matter to you how many times the issue has been replicated? Yes, we have the right to take it back, but obviously we like the unit and we just want to know if there is a quick fix for the problem.
DJ Big T Silva 5:00 PM - 26 March, 2014
I did notice something weird though. ... After I updated to SDJ 1.61 last night with the updated firmware for my SZ the master VU meter was GONE from SDJ software at the top right of the screen. Why would this be?
dj-freestyle 5:00 PM - 26 March, 2014
i get it. sucks to buy something and have a issues. i will say with how complex these things reallly are and all involved. a computer , software. hardware. we expect a lot and im sure things happen so hopefully gets resolved.
Just Mike 5:09 PM - 26 March, 2014
Quote:
I did notice something weird though. ... After I updated to SDJ 1.61 last night with the updated firmware for my SZ the master VU meter was GONE from SDJ software at the top right of the screen. Why would this be?



You're right the meter and the button is gone.
dj-freestyle 5:43 PM - 26 March, 2014
ya it is.
raequan 5:45 PM - 26 March, 2014
Just picked mine up today.... Spent 2hrs at the store...... I tried to make the jogs fail they didn't ...... Everything looks and works fine...... I was surprised by the size...
dj-freestyle 5:46 PM - 26 March, 2014
suprised how? its big
saintsimon 5:55 PM - 26 March, 2014
Quote:
I know i'm being anal but do you guys notice the SZ jogs scuff up easily? I wiped it down, you can see it under direct light

baby raj, what are you using to wipe the jogwheels down? does it scuff up using a microfiber cloth?
raequan 5:57 PM - 26 March, 2014
Yup (that's what she said)..... The sx was placed right next to the sx at the store.... Big difference there... I like the jogs and the spacing of the mixer.... The oscillator is fun ... The color efx are ok... Cross fader is nice almost like my 62
tr4gik 6:08 PM - 26 March, 2014
Quote:
Ahhh yes. Makes more sense. I'm not a backspinner either. Scratch .................. sometimes but not too much as no one wants to hear too much scratching anymore.


<_< ..... Depending on music style?
DJ Baby Raj 6:11 PM - 26 March, 2014
Quote:
Quote:
I know i'm being anal but do you guys notice the SZ jogs scuff up easily? I wiped it down, you can see it under direct light

baby raj, what are you using to wipe the jogwheels down? does it scuff up using a microfiber cloth?


Using a microfiber cloth... Just guess small fine scratches from use...
tr4gik 7:02 PM - 26 March, 2014
guys guys guys ... but you have to have the latest of the latest since day one huh? Haven't you learned anything.

Im pretty happy with my SX , and will keep it until months or a year who know until i finally start looking at DDJ SZ

Why would you need to get the SZ right away ... to play Zedd tunes? ;) just get an NI S4 MK2 like Zedd does :P
raequan 7:42 PM - 26 March, 2014
The need to Jesus pose with something that looks like a full djm and cdjs..... And the sz does that...

Maybe cause the sx the controls are alittle close for some people... Also is a graduation to a real full cdj setup in the future.

$2000 now or &6500 later

I went for the $2000 route so when I go to Ibiza and get that chance to play on the real stuff I will be ready
deejdave 7:45 PM - 26 March, 2014
ALWAYS have to have the first on on the block!! This is a rule!! I will be receiving it in 2-3 days maybe sooner. I am confident at this point I will have no issues. Time & time again I have seen post after post explaining issue after issue with the CDJ-2000Nexus's (mostly at the pi forums), DDJ-SX or SDJ itself and I have yet to share any of the issues. I am not saying these issues were not real to some but I just could not duplicate most of them. Some of them................ yes but I later found myself saying "WHY THE F would anyone want to do this during performances?" It also does not help that I have been known to be quite adaptable and sometimes ride right over an issue without even knowing it was there.

The SX's platters work fine for me even on the close-to-lowest setting. I mean no offense by this but the names on the forum that I have dealt with and do know are all giving the green light. (With the exception of Shadow who seems to have the right outlook on this as per usual anyways) Time will tell BUT as always I will keep it fair & honest. IF I have even a hint of this issue I will be the first t admit I was wrong. I am willing to bet this won't be the case though. If it is a refund will be a quick phone call away as I don't really "need" this thing anyway LOL.


I am sure it will be amazing but replacing my current main rigs is not likely. The SX was amazing but didn't even come close to it. The SZ offers a lot more but time will tell. I will say one thing though. The color coded cue points strangely enough is the feature I am excited for most. If there were a DDJ-SP1 MKII with color coded cue points I would not be all that unhappy lol.
DJ_X_Trodinaire 9:27 PM - 26 March, 2014
I
Quote:
guys guys guys ... but you have to have the latest of the latest since day one huh? Haven't you learned anything.


I like new gear smell. I have not yet returned any new gear purchases.
Go track my posts since 2005 ;)

Besides, who will test the gear if not for us? You should be thankful some us are brave enough to try it.

I am already waiting for the next hot gear to buy LOL
deejdave 11:04 PM - 26 March, 2014
^^^^ Bingo!! I I feel the same way. I love the gear I have and research enough to make sure I will have use prior to purchase. I also do not believe in selling my gear and rarely do so. IF I do it is because I just have no use for it or it just sucks that bad.

For instance I:

Purchasing my Rane64 made my Rane62 useless (to me) = Upgrade - Sold the 62 to a friend only because I felt it was better than having it sit in box in storage.

Purchasing my 900SRT made my 900Nexus useless = Upgrade - I didn't need the money so I traded for a Urei 1620 rotary mixer.

Purchasing my DDJ-SZ does NOT make my SX useless IMO so I will keep both.

All to often you hear of so many people selling this for that with DJ gear. These are usually the same people that live their life this way (eg sell 5 video games for 1 new one) but they don't realize just how much they are losing. I am not saying everyone should be hoarders but people sould smarten up and try to reach the same secondhand customer base that the retailer buying from them is reaching (eg ebay) to get the most money for their stuff.

Sorry for the rant just seems like common sense to me. If you need to sell your current hardware for a new piece of hardware you should probably re-assess whether this is the right move for you. You may be left with nothing to use if you are relying on a single piece of hardware and it doesn't work out. Additionally having a few backups is never a bad idea anyways.
DJTorchmusic 7:28 AM - 27 March, 2014
Hmmm, Maybe I'll hold off on the SZ and get a pair of slightly used SC3900s and keep the DDJ-SX? Best of Both worlds, right?
shadow23 7:47 AM - 27 March, 2014
@deejdave I agree with you. Not really sure when I will get the SZ as the store is still waiting for Pioneer to get the SZ.
TBH I'm over the SZ. I have been having fun playing with my SR lately. Don't get me wrong I'll be excited when I do get a phone call to pick up my SZ. But ATM don't really care if it takes 3 weeks or more before I get one.
Melvin Gauld 9:03 AM - 27 March, 2014
www.tonecontrol.eu
A proper case for the sz^^^^
DjCity 11:00 AM - 27 March, 2014
Quote:
www.tonecontrol.eu
A proper case for the sz^^^^


Ships in 42 days.
Just Mike 1:37 PM - 27 March, 2014
Quote:
^^^^ Bingo!! I I feel the same way. I love the gear I have and research enough to make sure I will have use prior to purchase. I also do not believe in selling my gear and rarely do so. IF I do it is because I just have no use for it or it just sucks that bad.

For instance I:

Purchasing my Rane64 made my Rane62 useless (to me) = Upgrade - Sold the 62 to a friend only because I felt it was better than having it sit in box in storage.

Purchasing my 900SRT made my 900Nexus useless = Upgrade - I didn't need the money so I traded for a Urei 1620 rotary mixer.

Purchasing my DDJ-SZ does NOT make my SX useless IMO so I will keep both.

All to often you hear of so many people selling this for that with DJ gear. These are usually the same people that live their life this way (eg sell 5 video games for 1 new one) but they don't realize just how much they are losing. I am not saying everyone should be hoarders but people sould smarten up and try to reach the same secondhand customer base that the retailer buying from them is reaching (eg ebay) to get the most money for their stuff.

Sorry for the rant just seems like common sense to me. If you need to sell your current hardware for a new piece of hardware you should probably re-assess whether this is the right move for you. You may be left with nothing to use if you are relying on a single piece of hardware and it doesn't work out. Additionally having a few backups is never a bad idea anyways.



+1

I still have the Stanton "Da Scratch", (only because no one wants it)
Still have CDJ 850's
Still have ddj-SX
Sold NS7 after buying NS7 II
Still have NS7 II
Now owner of DDJ-SZ( will keep when I get one that works properly)

I still use all of them (except Stanton) at some point or the other.
DjCity 1:48 PM - 27 March, 2014
I should be getting my SZ tomorrow.
Hopefully I will have no issues.

I'm not a big fan of selling gear either.

I have the reloop rp8000's but I still have my 1200mk2's and mk5's.

I have the SZ coming hopefully tomorrow but I still have the white SX and the black SX.

I still have the white NS6. I would have still had the NS7 had it not died.

I have a Rane 64 but still have my 57sl.

I still have a pair of CDJ 800's.

I do need to get rid of some of this stuff though. Looking at this list, I have tooooooo much gear.
Just Mike 2:01 PM - 27 March, 2014
Quote:
I should be getting my SZ tomorrow.

Hopefully I will have no issues.



I'm not a big fan of selling gear either.



I have the reloop rp8000's but I still have my 1200mk2's and mk5's.


+1



I have the SZ coming hopefully tomorrow but I still have the white SX and the black SX.



I still have the white NS6. I would have still had the NS7 had it not died.



I have a Rane 64 but still have my 57sl.



I still have a pair of CDJ 800's.



I do need to get rid of some of this stuff though. Looking at this list, I have tooooooo much gear.
DjCity 2:09 PM - 27 March, 2014
So...

I was told that I probably won't get it tomorrow but either Monday or Tuesday.

It's cool, I can wait.

I just hope the one I get is issue free.
dj-freestyle 4:46 PM - 27 March, 2014
Guys with sz, does loop shoft work right with 1.6 or 1.6.1. it works right for me in 1.6 but not in 1.6.1? witch are you guys using?
damehype 5:15 PM - 27 March, 2014
Can anyone else confirm that the software DJ-FX are no longer post fader as they were on the SX? Had a play with one today and they weren't. This would really suck. This is how I normally perform Echo Out on the SX and it seems that with the addition of the Color FX, this functionality has been removed from the DJ-FX on the SZ
owenbizzle 5:19 PM - 27 March, 2014
Got mine in UK today!! Same problem!! Exactly what everyone else is experiencing and its not people being picky!! For an urban scratch dj its not really usable at a gig right now!! it will make you look stupid!!
damehype 5:22 PM - 27 March, 2014
Most people's fingertips, the bit right next to the nail, are calloused. Could this be the reason?
shadow23 5:22 PM - 27 March, 2014
Quote:
Got mine in UK today!! Same problem!! Exactly what everyone else is experiencing and its not people being picky!! For an urban scratch dj its not really usable at a gig right now!! it will make you look stupid!!


Do you have the issue on both platters or just one side?
shadow23 5:24 PM - 27 March, 2014
Quote:
Most people's fingertips, the bit right next to the nail, are calloused. Could this be the reason?

No it's not. Like mentioned before that my DDJ-SR can sense any part of your finger. Also the right platter on the SZ I returned could sense the tips of my fingers.
dj-freestyle 5:26 PM - 27 March, 2014
The discusion over effects not being post fader has been discuseed to death. its because of the ability to use turntbales or cdjs with it plus its a controller. the hardware effects built in are post fader so you can echo out still . its expalined by serato a bunch in another thread.
dj-freestyle 5:27 PM - 27 March, 2014
Seems to be a uk thing more though correct? maybe il off.
Just Mike 5:29 PM - 27 March, 2014
Quote:
Most people's fingertips, the bit right next to the nail, are calloused. Could this be the reason?

Quote:
Quote:
Most people's fingertips, the bit right next to the nail, are calloused. Could this be the reason?

No it's not. Like mentioned before that my DDJ-SR can sense any part of your finger. Also the right platter on the SZ I returned could sense the tips of my fingers.

The SZ is supposed to respond to touch. If one deck does it, so should the other deck.
Just Mike 5:30 PM - 27 March, 2014
Quote:
Got mine in UK today!! Same problem!! Exactly what everyone else is experiencing and its not people being picky!! For an urban scratch dj its not really usable at a gig right now!! it will make you look stupid!!

+1
damehype 5:31 PM - 27 March, 2014
Quote:
The discusion over effects not being post fader has been discuseed to death. its because of the ability to use turntbales or cdjs with it plus its a controller. the hardware effects built in are post fader so you can echo out still . its expalined by serato a bunch in another thread.


But are the color FX customizable. The longest interval is 1/2 beat. Would you have the link to that thread freestyle?
shadow23 5:31 PM - 27 March, 2014
Quote:
The SZ is supposed to respond to touch. If one deck does it, so should the other deck.


+1000
A product with any issues should be returned especially the SZ with it's big price tag.
Kross-ddj 5:37 PM - 27 March, 2014
Quote:
Got mine in UK today!! Same problem!! Exactly what everyone else is experiencing and its not people being picky!! For an urban scratch dj its not really usable at a gig right now!! it will make you look stupid!!

Please post here: forums.pioneerdj.com
dj-freestyle 5:39 PM - 27 March, 2014
serato.com


for dame
damehype 5:42 PM - 27 March, 2014
Thanks bro
dj-freestyle 5:43 PM - 27 March, 2014
no problem.
Kross-ddj 5:47 PM - 27 March, 2014
Quote:
Quote:
The SZ is supposed to respond to touch. If one deck does it, so should the other deck.


+1000
A product with any issues should be returned especially the SZ with it's big price tag.

There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while.... I still have my SZ, had it almost month and use it nearly everyday, I'm quite confident that a firmware fix is on the way, if it was a hardware issue then I doubt they would be still shipping the SZ.... Like I've said before, the SZ DOES detect the finger tip but does not respond..... This is proven by putting a tip on (no response) then using you other hand on the other side of jog to which you would normally get a response, but because you finger tip is keeping the status locked at 'not enough coverage to respond' then putting the hand on makes no difference at all........ So if you look at it from a logical point of view, there is no problem with the SZ detecting, but the problem lies with the response....... Wake me up when they release the new firmware zzzzzzzz :)
dj-freestyle 5:48 PM - 27 March, 2014
i see people with sx having loop shift issue to so not just me. thank god.
shadow23 5:52 PM - 27 March, 2014
Quote:

There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while


I agree but the platter is a major one and Pioneer should've made sure at least that the platter on the SZ was at least 100%.
dj-freestyle 5:56 PM - 27 March, 2014
I agree but almost every complex dj product put out has issues. Think about it and one that connects to a computer of witch there are hundreds of different types and with touch tech there is humidity issues and evverybody touch is different. kind of amazing not more issues to be honest.
dj-freestyle 5:57 PM - 27 March, 2014
Its a complex thing these controllers do and control. we are used to stuff just working i guess.
Melvin Gauld 6:01 PM - 27 March, 2014
Sorry but for £1,749 to have an issue with the platter I see that like a car with a dodgy steering wheel. Yes I know there's no danger to life but in terms of the platter it is one of the primary parts of the kit. You 'control' the audio with the platter and pio 'seem' to have not got it right. It's a controller that seems to have issues with the control. I know there's only a few people on here with this issue but there's only a few gone to market to date. Maybe there's lots of others who have not looked and found this thread to report on it. Time will tell I guess but I'm surprised pio isn't all over this like a rash.
shadow23 6:01 PM - 27 March, 2014
Quote:
I agree but almost every complex dj product put out has issues. Think about it and one that connects to a computer of witch there are hundreds of different types and with touch tech there is humidity issues and evverybody touch is different. kind of amazing not more issues to be honest.

Very true. But like I said the platters are one of the main parts of a controller. Wouldn't have been worried if the LEDs on the controller has issues or any other issue. But for me the platters are very important. It's enough to annoy me, but that's just me.
Certified Quality Entertainment 6:08 PM - 27 March, 2014
Quote:
Seems to be a uk thing more though correct? maybe il off.


I was just going to say that...does anyone in the States have this issue??
shadow23 6:10 PM - 27 March, 2014
I could be the first ever SZ (ex)owner in Australia that has platter issues that's been posted here.
shadow23 6:11 PM - 27 March, 2014
Quote:
I could be the first ever SZ (ex)owner in Australia that has platter issues that's been posted here.


But the shop I got mine from said they have the same platter issue as the display model in the store.
Just Mike 6:13 PM - 27 March, 2014
Quote:
Quote:
Seems to be a uk thing more though correct? maybe il off.


I was just going to say that...does anyone in the States have this issue??


I'm in Tennessee
owenbizzle 6:17 PM - 27 March, 2014
Quote:
Quote:
Got mine in UK today!! Same problem!! Exactly what everyone else is experiencing and its not people being picky!! For an urban scratch dj its not really usable at a gig right now!! it will make you look stupid!!


Do you have the issue on both platters or just one side?


Both sides!! you can tell as soon as you switch it on, without a computer connected cause it still shows the touch in the middle of the jog wheel and before i had even plugged it into Serato i knew it was dodgy!!
Just Mike 6:19 PM - 27 March, 2014
Quote:
Quote:
Quote:
The SZ is supposed to respond to touch. If one deck does it, so should the other deck.


+1000
A product with any issues should be returned especially the SZ with it's big price tag.

There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while.... I still have my SZ, had it almost month and use it nearly everyday, I'm quite confident that a firmware fix is on the way, if it was a hardware issue then I doubt they would be still shipping the SZ.... Like I've said before, the SZ DOES detect the finger tip but does not respond..... This is proven by putting a tip on (no response) then using you other hand on the other side of jog to which you would normally get a response, but because you finger tip is keeping the status locked at 'not enough coverage to respond' then putting the hand on makes no difference at all........ So if you look at it from a logical point of view, there is no problem with the SZ detecting, but the problem lies with the response....... Wake me up when they release the new firmware zzzzzzzz :)


I understand your problem, but there "IS" an issue. It appears that different people have the same issue with different levels of severity. If I have three fingers on the platter or if in play mode and I am holding the platter and it stops or doesn't register my touch.....That's a problem. From a logical point of view, IF it is the same technology as the DDJ-SX, these things should not happen.
Just Mike 6:21 PM - 27 March, 2014
Quote:
Quote:
Quote:
Quote:
The SZ is supposed to respond to touch. If one deck does it, so should the other deck.


+1000
A product with any issues should be returned especially the SZ with it's big price tag.

There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while.... I still have my SZ, had it almost month and use it nearly everyday, I'm quite confident that a firmware fix is on the way, if it was a hardware issue then I doubt they would be still shipping the SZ.... Like I've said before, the SZ DOES detect the finger tip but does not respond..... This is proven by putting a tip on (no response) then using you other hand on the other side of jog to which you would normally get a response, but because you finger tip is keeping the status locked at 'not enough coverage to respond' then putting the hand on makes no difference at all........ So if you look at it from a logical point of view, there is no problem with the SZ detecting, but the problem lies with the response....... Wake me up when they release the new firmware zzzzzzzz :)


I understand your problem, but there "IS" an issue. It appears that different people have the same issue with different levels of severity. If I have three fingers on the platter or if in play mode and I am holding the platter and it stops or doesn't register my touch.....That's a problem. From a logical point of view, IF it is the same technology as the DDJ-SX, these things should not happen. I know there will be bugs, but is it to much to ask for the jog wheels to work properly?
Just Mike 6:25 PM - 27 March, 2014
@ Kross.....you started this thread...I thank you for that. Are you now stating that it is not a problem for you? What changed on your end?

Your qoute: "It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on"
Kross-ddj 8:39 PM - 27 March, 2014
Quote:
@ Kross.....you started this thread...I thank you for that. Are you now stating that it is not a problem for you? What changed on your end?

Your qoute: "It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on"

I said there is no problem with the jog wheel 'detecting', but the problem lies with the SZ's response to the 1 finger, because if it did not 'detect' the finger tip, then it would have responded if you put your hand on the other side (with the finger still in contact)..... At no point did I say that this is NOT a problem to ME, I'm trying to say that I am more swayed towards a firmware issue rather than a hardware issue.... Of course it's a problem that needs fixing, and I love the SZ that much that I'm prepared to wait for a fix....
DJTorchmusic 9:43 PM - 27 March, 2014
It would be nice if Pioneer let us know what the problem is so we can make a decision on what to do next. They must know, by now, there's a problem and there should clearly be a diagnosis also. This is not some obscure button that hardly gets used, this is the freakin' platter lol!
shadow23 9:59 PM - 27 March, 2014
Quote:
It would be nice if Pioneer let us know what the problem is so we can make a decision on what to do next. They must know, by now, there's a problem and there should clearly be a diagnosis also. This is not some obscure button that hardly gets used, this is the freakin' platter lol!

Yeah it's a worry when Pulse said that "Pioneer is looking into the issue". You'd think by now Pioneer would bring out a statement acknowledging the platter issue and reassure customers that new firmware is being worked on to fix the issue.
Melvin Gauld 10:22 PM - 27 March, 2014
Drunk on success
hottiredandsexy 11:20 PM - 27 March, 2014
Watchwww.youtube.com

Seems like this guy got a working unit
Culprit 11:24 PM - 27 March, 2014
Quote:
Watchwww.youtube.com

Seems like this guy got a working unit


Nice!
DJTorchmusic 11:59 PM - 27 March, 2014
Is it safe to say some work and some don't?
Joee 12:03 AM - 28 March, 2014
Quote:
Is it safe to say some work and some don't?

it's safe to say, anyone that wants to buy a sz should wait till they figure out what this problem is
DjCity 12:26 AM - 28 March, 2014
Too late.

Mine arrives tomorrow.
DJTorchmusic 12:35 AM - 28 March, 2014
If some work and some don't , maybe a "re-flash" of the same firmware update will fix the problem? It's not a sure thing, but for person who doesn't wanna pack up their SZ and return, hoping the next one is "clean", a re-flash might be a convenient solution.
akakak 12:59 AM - 28 March, 2014
That's a good idea. Any luck?
shadow23 1:02 AM - 28 March, 2014
Quote:
If some work and some don't , maybe a "re-flash" of the same firmware update will fix the problem? It's not a sure thing, but for person who doesn't wanna pack up their SZ and return, hoping the next one is "clean", a re-flash might be a convenient solution.

I actually did that with the SZ I had and nothing changed.
Ragman 1:23 AM - 28 March, 2014
Quote:
Watchwww.youtube.com

Seems like this guy got a working unit

Dood just sold some SZ's. LOL... Good set.
deejdave 1:45 AM - 28 March, 2014
I'll find out tomorrow evening if I am in the clear or not. Got mine today!!!! YAYYY!! LOL
pdidy 1:45 AM - 28 March, 2014
Quote:
Quote:
Watchwww.youtube.com

Seems like this guy got a working unit

Dood just sold some SZ's. LOL... Good set.

yea, that was pretty freakin impressive on a controller no less.
DJTorchmusic 2:20 AM - 28 March, 2014
Quote:
Quote:
If some work and some don't , maybe a "re-flash" of the same firmware update will fix the problem? It's not a sure thing, but for person who doesn't wanna pack up their SZ and return, hoping the next one is "clean", a re-flash might be a convenient solution.

I actually did that with the SZ I had and nothing changed.


Dang...
Ragman 2:33 AM - 28 March, 2014
Quote:
I'll find out tomorrow evening if I am in the clear or not. Got mine today!!!! YAYYY!! LOL

Good luck Dave. Hope you post some positive news. ;-)
Ragman 2:34 AM - 28 March, 2014
I wonder what the odds are of someone getting a bad SZ controller? 1 out of 10, 1 out of 100. We may never know.
saintsimon 2:34 AM - 28 March, 2014
I got my unit set up and just tested the jog wheels. One finger detection does NOT work on both wheels but everything else does. I think this is perfectly fine in real world practice. Uploading video in 30 minutes or so.
Here is my unit in it's new home.
i.imgur.com
saintsimon 2:40 AM - 28 March, 2014
Btw only two things upset me but I'm not gonna hold it against pioneer since these can be easily forgiven. The controller is a bit more plasticky and Knobs are bit more wobbly than I expected. It still feels like a lightweight unit (i mean build/durability wise). I'm okay with this. Also. 2nd issue that was a bit alarming....The jogwheel surfaces DO have a bit of seperation! It's almost like the silver surface of the jog wheel is like a sticker. There is a small part that has a "lift" like that Japanese YouTube video showed. This is also not detrimental. ...i bought this unit to get better at DJing, not for pristine flawlessness.
DJTorchmusic 2:51 AM - 28 March, 2014
I'm considering the NS7 MK2 route, but the only issue is I would be married to only Serato DJ, which I'm not sold on at all. Until I put that patch on it, I couldn't even get the software to stay open.
shadow23 2:54 AM - 28 March, 2014
Quote:
...i bought this unit to get better at DJing, not for pristine flawlessness.

Well if you're not worried about spending that much money on a DJ gear, then it's okay. I'm a bit pedantic though. Just an example how pedantic I am. When the HTC One came out HTC boasted about "Zero Gap Technology" with their handset. They were around at the time between $600 to $800 out of contract (outright price).

I returned 2 handsets because there were gaps. I simply argued with the store manager that it's a manufacturing defect. I pointed out that the display model had no gaps. So I told him it was unacceptable. He ended up finding one with no gaps and I left the shop with the handset with no manufacturing defect.

Now with the SZ I'm paying around $2200AUD. If it has defects with the platter and I can see that it will affect my performance. I'm sending the sucker back and get a refund. Even when I get the 2nd SZ I ordered if that has defects, I'm going to back and get a refund and most probably will wait until Pioneer sorts out this issue before I even buy another SZ.
saintsimon 3:20 AM - 28 March, 2014
I can respect that point of view Shadow. I definitely do have the tendency to feel that way. $2200 AUD is $2200 AUD no matter how many ways you look at it. So I know it's one of those things - you want to hold the manufacturer to their word. I just feel like for me - I think I'll be spinning my wheels just getting no where - if I can't accept a few flaws here and there. I don't know though - my unit appears to be working fine with exception to the one finger touch - the sensitivity issue could be more serious on your guy's units and I just probably am not realizing how bad it is. I just literally spent less than 10 minutes on the unit so I'm still figuring out what (if any) flaws exist with this.
BTW - I just found out something very important I don't think anyone else brought up. I'm glad in that way I'm taking part as in the first wave of these units. It's part of my good nature to help and be informative (in that way, I AM the Pioneer, not them! haha...
I don't know if what I stumbled on is a big deal but I'm gonna upload a ten minute video to show you guys what my observations are on the jog wheel. Cheers!
BTW - I'm from Southern California. Bought the unit from AGI Pro DJ for $2k (I know, I know, I could've got it cheaper blah blah, but I don't care, I sold all my other crappy gear and this unit cost me $0 after recooping costs from old gear (old mp3 controllers/mixers/crappy numark CDJs etc).
Hold tight. Uploading video in a few....
saintsimon 3:23 AM - 28 March, 2014
Ooops. Meant to continue that last part...about the unit...The unit I have has a manufacturing date from February 2014. Unit was made in...Malaysia? interesting. I hope the unit doesn't end up going missing. Ha! (sorry, too soon?)
shadow23 3:45 AM - 28 March, 2014
Quote:
I just feel like for me - I think I'll be spinning my wheels just getting no where - if I can't accept a few flaws here and there. I don't know though - my unit appears to be working fine with exception to the one finger touch - the sensitivity issue could be more serious on your guy's units and I just probably am not realizing how bad it is. I just literally spent less than 10 minutes on the unit so I'm still figuring out what (if any) flaws exist with this.

No doubt you are one of the lucky ones that have a good SZ. If my SZ was the same as yours then I would be happy with it. But my left deck just have serious sensitivity issues and had no choice but to return it. I didn't trust the shop, they might just stuff me around and send it away for repairs instead of replacing it. So I just told the manager I want a refund.
shadow23 3:52 AM - 28 March, 2014
The SZ doesn't necessarily have to be 100% flawless. I'm just annoyed with the platter issue. Like I said I use the platter a lot and it is one of the main parts I always use at home or when I'm doing a gig.

And if the platter is not 100% issue free then it will just annoy the hell out of me. All the rest I'm not really fussed on. The beat parameter on the SZ I had was wobbly too, including the MIC knobs. They didn't worry me but it's just that damn platter that gets under my skin.
owenbizzle 3:52 AM - 28 March, 2014
If you work in nightclubs and scratch this will 100% make you look stupid a couple of times a night!! if you don't need to scratch then i can see how it wouldn't worry you, but its a numbers game, i literally drop every tune in scratching rather than pressing the play button and if you do that enough, a few times a night it is gonna make you miss your drop or mixing point!!

For me personally it is not fit for purpose, so i am and gonna ring the supplier tomorrow and try and get it swapped out,

I personally think this is a hardware issue, because if some are okay and some not but the software is the same and the firmware is the same, the only other thing it can be is hardware!!

Thats why i'm not gonna wait and see, its getting returned!!
shadow23 3:54 AM - 28 March, 2014
Quote:
If you work in nightclubs and scratch this will 100% make you look stupid a couple of times a night!! if you don't need to scratch then i can see how it wouldn't worry you, but its a numbers game, i literally drop every tune in scratching rather than pressing the play button and if you do that enough, a few times a night it is gonna make you miss your drop or mixing point!!

For me personally it is not fit for purpose, so i am and gonna ring the supplier tomorrow and try and get it swapped out,

I personally think this is a hardware issue, because if some are okay and some not but the software is the same and the firmware is the same, the only other thing it can be is hardware!!

Thats why i'm not gonna wait and see, its getting returned!!


+1000
saintsimon 4:08 AM - 28 March, 2014
I agree with you on that, if you can't scratch the way you normally would on a pair of technics, then you should definitely return the fault ddj-sz because I'm not seeing any issues with drop outs when touching the platter with nothing less than a deliberate touch with two or more fingers. One finger action does work but there is a caveat. I'm in the process of an upload to share my observations - the upload time is incredibly slow - might be another hour or so :[
shadow23 4:12 AM - 28 March, 2014
Quote:
the upload time is incredibly slow - might be another hour or so :[


Yes uploads just stinking slow on my end too (well when I was doing it).
saintsimon 4:37 AM - 28 March, 2014
Video is ready! It's 10 minutes long - the part I really wanted to drive home - happens around the 5 min. mark but please feel free to watch all the way thru.

youtu.be

Let me know your guys' thoughts on this.
Second video coming up shortly (same thing just with music this time).
pdidy 4:56 AM - 28 March, 2014
Interesting find saintsimon
shadow23 5:02 AM - 28 March, 2014
Quote:
Video is ready! It's 10 minutes long - the part I really wanted to drive home - happens around the 5 min. mark but please feel free to watch all the way thru.

youtu.be

Let me know your guys' thoughts on this.
Second video coming up shortly (same thing just with music this time).

Very interesting find. Mine was just weird. I didn't have any part of my body on the SZ when I did the video besides my fingers but the right deck sensed the tips of my fingers. It was definitely more sensitive than the left.
pdidy 5:13 AM - 28 March, 2014
So my guess is if you use something like an electronic grounding strap (static electricity strap )the unit might work even better....hmmm www.school-for-champions.com
saintsimon 5:21 AM - 28 March, 2014
Yeah, it looks like we need to be tethered in to the unit - no leaving the booth! haha

Here is video #2 - music test with jogwheels.

youtu.be

Moreorless the same shit. Not as useful. Just with a banging tune to test the jogwheels detecting the special touch.
Culprit 5:23 AM - 28 March, 2014
by any chance, did the sz come with those plastic coverings you have to peel off like some new controllers come with? my ns6 had these thin blue coverings when it came new and I had the same issue until I peeled them off.
Culprit 5:27 AM - 28 March, 2014
Quote:
Yeah, it looks like we need to be tethered in to the unit - no leaving the booth! haha

Here is video #2 - music test with jogwheels.

youtu.be

Moreorless the same shit. Not as useful. Just with a banging tune to test the jogwheels detecting the special touch.


wow, could be a grounding issue. Maybe a ground issue with your electrical outlet? try another outlet and see what happens.

If it is the unit, this should be an easy fix for pioneer to do with these units
shadow23 5:28 AM - 28 March, 2014
I already tried different outlets in my house and that didn't help the SZ I had.
shadow23 5:30 AM - 28 March, 2014
If it is a grounding issue then it is a hardware issue.
saintsimon 5:30 AM - 28 March, 2014
Nope, no protective sheet/film except for the thin white foamy sheet that covers the unit.

In fact - I was sorely disappointing by how little came with the unit. It's like Pioneer was trying to really cut costs with EVERY part of this unit - it really is about the bottom dollar. I sound like a bitter resentful consumer, but I'd like to feel like I was wine'd and dine'd before I get **** up the ass $2k. Haha! I'm playing - the unit is really worth it though. I could care less for stickers n shit, but hey - this is my first pioneer product. I don't think it really sells me to stay with them if Technics, Vestax, Allen and Health, ..man almost every company, does their job of making you feel like you joined their fan club when you buy their gear.
Culprit 5:30 AM - 28 March, 2014
Quote:
I already tried different outlets in my house and that didn't help the SZ I had.


Word


Quote:
If it is a grounding issue then it is a hardware issue.


Definitely
Kross-ddj 9:29 AM - 28 March, 2014
Quote:
Quote:
I already tried different outlets in my house and that didn't help the SZ I had.


Word



Quote:
If it is a grounding issue then it is a hardware issue.


Definitely

Not sure if im missing something here.... but mine is also very responsive when I am touching the SZ with another hand....but.... surely this means that the SZ 'IS' grounded, and when we touch the SZ with the other hand, we are grounding ourselves.... (im not that clued up on electrics)... because the jog wheels work fine when I touch my PC tower with the other hand also??
Culprit 9:32 AM - 28 March, 2014
Maybe the platters are not properly grounded or the wiring in the platters in not making a good contact.
Culprit 9:34 AM - 28 March, 2014
Or a design flaw :/
pdidy 9:40 AM - 28 March, 2014
Quote:
because the jog wheels work fine when I touch my PC tower with the other hand also??

which is to be expected, touching your pc can be the same as touching your ddjsz in the electical world when it come to grounding.
Kross-ddj 9:53 AM - 28 March, 2014
Quote:
Quote:
because the jog wheels work fine when I touch my PC tower with the other hand also??

which is to be expected, touching your pc can be the same as touching your ddjsz in the electical world when it come to grounding.


Yes! So what I am saying is that my SZ is grounded, so if we touch the SZ or PC tower then by grounding 'ourselves' this is making it more responsive..... So I still believe that a firmware update so we can adjust the sensitivity is what is needed..... I'm just not sure how it's a 'grounding' issue with the SZ? Surely this is showing that the jogs are not defective?? The SX probably had this same issue but because we could adjust them up slightly to eliminate this slight under sensitivity... Then it was ok .
akakak 10:43 AM - 28 March, 2014
Not on my sx.
Kross-ddj 1:00 PM - 28 March, 2014
forums.pioneerdj.com
This post proves the problem was present on the SX but the jogs were adjustable, we NEED to be able to adjust the jog wheels in the advanced menu on the SZ.... It's a MUST, just like the SB....
akakak 1:04 PM - 28 March, 2014
I mean, the problem exists on my SX, to the degree where even the adjustments don't help.
owenbizzle 2:08 PM - 28 March, 2014
can anyone post a video of their jog wheel working perfectly?

i haven't seen anyones that works 100% for sure, just people saying it works 100%
dj-freestyle 2:09 PM - 28 March, 2014
We used them at gigs last night and no issues . All worked perfect and sounded awesome . All different power hookups and such . I'm posted videos of my platters working perfectly above so must really be scattered .
dj-freestyle 2:10 PM - 28 March, 2014
I posted plenty above . We have 3 all perfect . Most of these guys saw them .
dj-freestyle 2:13 PM - 28 March, 2014
s950.photobucket.com


Think that's it
dj-freestyle 2:14 PM - 28 March, 2014
dj-freestyle 2:14 PM - 28 March, 2014
Not sure witch sorry
Ragman 2:33 PM - 28 March, 2014
Quote:
can anyone post a video of their jog wheel working perfectly?

i haven't seen anyones that works 100% for sure, just people saying it works 100%

Watchwww.youtube.com
owenbizzle 3:09 PM - 28 March, 2014
Quote:
Quote:
can anyone post a video of their jog wheel working perfectly?

i haven't seen anyones that works 100% for sure, just people saying it works 100%

Watchwww.youtube.com


Cool at least some peoples are working as they should!!

It seems like it must be a grounding issue on some units,

I have called my supplier waiting for a call back,

Owen
Culprit 4:11 PM - 28 March, 2014
Different usb cable?
Kross-ddj 4:18 PM - 28 March, 2014
Just had this reply from Pioneer on Facebook:
Hi Keith, thank you for reporting this issue. We are aware some users are experiencing Jog Wheel sensitivity issues with the DDJ-SZ and are currently investigating.
We will release more info as soon as we learn more. Thank you for your patience.
Kross-ddj 4:27 PM - 28 March, 2014
Can someone please explain this "grounding issue" and how this makes the SZ jogs a little less sensitive?? The only thing we need is for the jog sensitivity to be adjustable.... For everyone who's jog wheels are fine, then the setting it's currently at must be spot on for your power supply, environment, etc.... If I ground myself when touching the jog then it makes them a little bit more responsive.... But I can't see how this is a 'grounding issue'?? This is just my point of view as I'm no expert.... It all boils down to the fact that there are various different things that can effect the sensitivity of the jog wheels so each user needs to be able to tweak this setting to their own preference...
Unless someone know how the jogs actually work and that I'm missing something?
Pulse 4:36 PM - 28 March, 2014
Pioneer has released this official statement, which I'm posting here and will make a new thread and get the Serato team to sticky it for a bit...

-------------

Dear valued Pioneer customers,

We received reports from some of DDJ-SZ users regarding the Jog platter sensitivity issue. To those who reported this issue, we sincerely thank you for taking your precious time to provide us with the information.

Our engineers have been, and are still, investigating possible causes of this issue.
However, it would take some more time to precisely evaluate and analyze the investigation results. We will provide you with any updates on the status of this issue by mid April at the latest.

We sincerely appreciate your kind patience and understanding.

Sincerely,
Pioneer DJ
shadow23 4:38 PM - 28 March, 2014
Quote:
Pioneer has released this official statement, which I'm posting here and will make a new thread and get the Serato team to sticky it for a bit...

-------------

Dear valued Pioneer customers,

We received reports from some of DDJ-SZ users regarding the Jog platter sensitivity issue. To those who reported this issue, we sincerely thank you for taking your precious time to provide us with the information.

Our engineers have been, and are still, investigating possible causes of this issue.
However, it would take some more time to precisely evaluate and analyze the investigation results. We will provide you with any updates on the status of this issue by mid April at the latest.

We sincerely appreciate your kind patience and understanding.

Sincerely,
Pioneer DJ

Ahh thanks Pulse!!

Now that's more like it. At least they finally made a statement about the issue.
dj-freestyle 4:40 PM - 28 March, 2014
Pulse has always been on here and replied
To any message I sent him . They are watching
dj-freestyle 4:43 PM - 28 March, 2014
I'm guessing they will add the adjustment in that set up mode where adjust fader and midi signal and stuff . Seems most likely
shadow23 4:44 PM - 28 March, 2014
Quote:
Pulse has always been on here and replied
To any message I sent him . They are watching


I know Pulse is watching but it's about time Pioneer actually made a statement regarding the issue. At least now SZ owners will have something to look forward to. Unlike before everyone was in the dark as to what was going on.
dj-freestyle 4:45 PM - 28 March, 2014
For sure . I'm sure takes time to get it to engineers and stuff but I'm glad they are looking . Half the battle
dj-freestyle 4:47 PM - 28 March, 2014
Even with I'm working I'm pulling for everybody else. Helps us all in big picture just hope it doesn't fix rest and screw mine up . That would suck lol
saintsimon 4:48 PM - 28 March, 2014
Pulse, I hope the videos I posted are of some use.

Please let us know if having a body part on the unit can help with understanding the behavior of the jogwheels / or perhaps finding a work around in increasing detecting on the jogwheel can help with the review/investigation on Pioneer's Quality Control team.

Thanks for checking with us.

Here are the links to videos again for your convenience.
Video 1 - Watchwww.youtube.com
Video 2 - Watchwww.youtube.com

Let us know if you have any specific questions on our settings (i.e. manufacture date, location, etc.).
shadow23 4:48 PM - 28 March, 2014
Quote:
Even with I'm working I'm pulling for everybody else. Helps us all in big picture just hope it doesn't fix rest and screw mine up . That would suck lol


I doubt it will screw yours up, you lucky man. Thanks for your involvement even though yours have no issues.
Pulse 4:54 PM - 28 March, 2014
I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.)

If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.
Culprit 4:54 PM - 28 March, 2014
Im sitting on the sidelines i usually wait one year to buy anything new. I look forward to purchasing this product once its fixed
saintsimon 5:00 PM - 28 March, 2014
Quote:
I can't spend as much time reading every post as I'd like or as is clearly needed

If you could skip directly to the 5 minute mark - this will possibly bring in a little insight on something that was not previous brought up and might be helpful. Appreciate you taking the time.
Better yet... here is the link that jumps directly to the behavior I noticed:
youtu.be

Thanks Pulse!
saintsimon 5:02 PM - 28 March, 2014
Quote:
Even with I'm working I'm pulling for everybody else. Helps us all in big picture just hope it doesn't fix rest and screw mine up . That would suck lol


hey dj-freestyle, since your unit is working without issues - wanted to see how consistent your unit is compared to mine.

when you lightly tap the jog wheel with one finger (without any other body part touching the unit) do you get a touch response from the unit? or does it not register?
if you see halfway through the 1st video i posted - you'll see what i mean from a 1 finger tapping (pushing a doorbell) versus... compared to a 1 finger pressing (like getting a finger print)
akakak 5:09 PM - 28 March, 2014
Quote:
Im sitting on the sidelines i usually wait one year to buy anything new. I look forward to purchasing this product once its fixed


Just in time for the DDJ-SZ+
shadow23 5:10 PM - 28 March, 2014
Quote:
I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.)

If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.

All I can say is a BIG THANK YOU Pulse!

I'm glad to hear that the engineers are watching this thread as well.
Sulli 5:24 PM - 28 March, 2014
So for those of you with the issue does it work when you have one hand on the cross fader (or maybe touching the metal area under cross fader) while scratching the jog wheel? Because normally when scratching you'll have one hand on the cross fader anyway.. But even if this works it would be nice to have sensitivity adjustment added.
shadow23 5:30 PM - 28 March, 2014
Quote:
So for those of you with the issue does it work when you have one hand on the cross fader (or maybe touching the metal area under cross fader) while scratching the jog wheel? Because normally when scratching you'll have one hand on the cross fader anyway.. But even if this works it would be nice to have sensitivity adjustment added.

When I had mine it probably worked. But since my other hand was not touching the metal part of the SZ all the time it would've been inconsistent. Which creates problems for me because I normally drop a new track using the jog wheel or platter whatever you want to call it.
Kross-ddj 7:36 PM - 28 March, 2014
Quote:
I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.)

If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.


Thanks Pulse..... all we need is communication ;)
Kross-ddj 7:40 PM - 28 March, 2014
Quote:
So for those of you with the issue does it work when you have one hand on the cross fader (or maybe touching the metal area under cross fader) while scratching the jog wheel? Because normally when scratching you'll have one hand on the cross fader anyway.. But even if this works it would be nice to have sensitivity adjustment added.

If I have my fingers on the crossfader (scratching) then there's not enough of my body touching the SZ to make a difference, but I definitely does make a difference when grounding yourself when touching the jogs..... it makes it more responsive but its still not 100%.... I think that the only thing this proves is that there are a lot of different factors that determine how sensitive the jogs are....
Kross-ddj 7:45 PM - 28 March, 2014
WOW, I know what DOES make a huge difference.... If you place your hand on one jog, then touch the other.... Its the most responsive I've seen it
DJTorchmusic 8:33 PM - 28 March, 2014
Quote:
I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.)

If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.


I'm sorry to sound like a jerk. But Dude! The platter don't work! When someone touches the platter, it does not respond to the gesture like it's supposed to. Image you're using your macbook pro and your gesture a mouse click by tapping the mousepad? Instead of responding with a command (opening link, exe, etc) it does nothing. Same thing here.

I could go on, but I feel everyone on here and on youtube have made it clear what the issue is in a very articulate way. I just don't understand what more you or pioneer need to move forward with a fix.
shadow23 8:41 PM - 28 March, 2014
It still beats the hell out of me that Pioneer didn't have the sensitivity adjust on the SZ. What on earth were they thinking?
Just Mike 8:42 PM - 28 March, 2014
Quote:
Can someone please explain this "grounding issue" and how this makes the SZ jogs a little less sensitive?? The only thing we need is for the jog sensitivity to be adjustable.... For everyone who's jog wheels are fine, then the setting it's currently at must be spot on for your power supply, environment, etc.... If I ground myself when touching the jog then it makes them a little bit more responsive.... But I can't see how this is a 'grounding issue'?? This is just my point of view as I'm no expert.... It all boils down to the fact that there are various different things that can effect the sensitivity of the jog wheels so each user needs to be able to tweak this setting to their own preference...
Unless someone know how the jogs actually work and that I'm missing something?

Agree!!
DjCity 9:20 PM - 28 March, 2014
I just received my SZ but I doubt I will have time to test it before I go to tonight's show.

Tomorrow should be a fun day though.
damehype 9:43 PM - 28 March, 2014
Interesting thing I just noticed. If you are wearing your headphones, it works flawlessly as well
DJ_X_Trodinaire 10:03 PM - 28 March, 2014
Found a solution for the touch issue

Watchwww.youtube.com
shadow23 10:17 PM - 28 March, 2014
Quote:
Found a solution for the touch issue

Watchwww.youtube.com


LOL!
DJ_X_Trodinaire 10:20 PM - 28 March, 2014
Everyone's getting pissy mood. I had to get some laugh out of you all.

Im sure they will fix the touch issue.

Im happy with mine specially with the air horns!!
saintsimon 10:21 PM - 28 March, 2014
No no no...
THIS is how you get the jog wheels to react 100% of the time!
youtu.be
DjCity 10:31 PM - 28 March, 2014
I had a brief chance to turn the unit on and hook up my MBP. Had play time of about 5 minutes and YES! there is a problem.
There are NO gaps in my platters and it's something I could probably work around and get used to but the fingertip thing is REAL.

If you don't catch the platter in the RIGHT way, YOU SHORT!

I will have more of a chance to play with it more tomorrow but the issue is apparent.

Laying your finger pad down on the platter (like normal) produces what one would expect (Stopped Platter) but if you don't get enough of your finger pad on the platter at once, the thing just won't stop.

If you are trying to be quick, this WILL be a problem!
If you are careful, it's no issue but for URBAN DJ's...

IT'S A PROBLEM!

More to come tomorrow after further testing.
shadow23 10:46 PM - 28 March, 2014
Quote:
I had a brief chance to turn the unit on and hook up my MBP. Had play time of about 5 minutes and YES! there is a problem.


Damn! That's what some people don't understand that it is an issue. When you are being quick and you're not mindful of how you touch the platter this could be disastrous. We just have to see what fix Pioneer comes out with next month I guess.
DJTorchmusic 11:46 PM - 28 March, 2014
Quote:
Everyone's getting pissy mood. I had to get some laugh out of you all.

Im sure they will fix the touch issue.

Im happy with mine specially with the air horns!!


Most people who buy something expensive, just to find out that it doesn't work, they cannot use it and there's not immediate fix is hardly something to laugh at. As I've stated before, if it was some obscure knob that doesn't get a lot of use, then I could see "being pissy" as a slight overreaction. However, if it's something that you have to use...A LOT, then it's an issue. This is something you may expect from a $200.00 controller, not a $2000.00. If you have the money to "throw around" on defective gear, more power to you. But many of us don't. In addition, many may be buying this controller after selling one and may have a gig and no choice but to use their defective piece or borrow one. Is one's predicament something really to laugh at? I'm not...I'm concerned for my fellow DJs.
shadow23 11:49 PM - 28 March, 2014
Quote:
Most people who buy something expensive, just to find out that it doesn't work, they cannot use it and there's not immediate fix is hardly something to laugh at. As I've stated before, if it was some obscure knob that doesn't get a lot of use, then I could see "being pissy" as a slight overreaction. However, if it's something that you have to use...A LOT, then it's an issue. This is something you may expect from a $200.00 controller, not a $2000.00. If you have the money to "throw around" on defective gear, more power to you. But many of us don't. In addition, many may be buying this controller after selling one and may have a gig and no choice but to use their defective piece or borrow one. Is one's predicament something really to laugh at? I'm not...I'm concerned for my fellow DJs.


+10,000

Couldn't have said any better myself.
DJ_X_Trodinaire 12:49 AM - 29 March, 2014
I understand your statement, but if a person knew that the SZ they bought was from a first batch, they should know well ahead of any issues could, and has arise.

They should have waited.
I was prepared, every piece of gear I have purchase were from first batches.
Some had issues and were fixed.

And you said it yourself, If someone sold their only gear to get a new gear and has a gig right away, isn't that careless?
I have done it, Purchased a gear the same day and used it that night. BUT I had a backup, I was prepared.

I've been in Serato forum long enough that I have seen all the new gear, issues, fixes, and I am now well accustomed to its viscous life cycle. Any issues doesn't bother me as much anymore knowing that someone will try to fix it.

If there is no fix, then sell it! I like to give companies a chance.

Oh and I have a $200 DDJSB and there is no issue :)
deejdave 12:51 AM - 29 March, 2014
Quote:
Quote:
Everyone's getting pissy mood. I had to get some laugh out of you all.

Im sure they will fix the touch issue.

Im happy with mine specially with the air horns!!


Most people who buy something expensive, just to find out that it doesn't work, they cannot use it and there's not immediate fix is hardly something to laugh at. As I've stated before, if it was some obscure knob that doesn't get a lot of use, then I could see "being pissy" as a slight overreaction. However, if it's something that you have to use...A LOT, then it's an issue. This is something you may expect from a $200.00 controller, not a $2000.00. If you have the money to "throw around" on defective gear, more power to you. But many of us don't. In addition, many may be buying this controller after selling one and may have a gig and no choice but to use their defective piece or borrow one. Is one's predicament something really to laugh at? I'm not...I'm concerned for my fellow DJs.




Agreed but to a point. ANYONE who puts themselves in that spot kinda had it coming. Not having a backup for my backup is not a practice I would condone. I fully agree with you that after spending a pretty penny the consumer SHOULD fully expect it to work as intended. That being said the road leading to your new hardware of choice should not involve sacrificing ANY gear you depend on every day. IF purchasing something new means selling something you are currently using regularly it pretty much defines "out of your budget". I am truly not trying to be mean I just see way too much potential for things to go wrong and way too much room for error thus have no choice but to feel this pain is self inflicted.
DJ_X_Trodinaire 12:55 AM - 29 March, 2014
^ You have a better explanation of what I was trying to explain LOL
shadow23 1:05 AM - 29 March, 2014
I see your point guys. I'm always big into backup plans. And I'm not in that situation where I have nothing to use especially now I have returned my SZ. But it is careless of any company not have a better customer support.
At least either get the thing fixed straight away or give them a replacement. I'm pretty sure that people won't care if Pioneer replaced their SZ with an opened box model that is working properly with the same warranty.
Besides it won't do them any favors if they keep releasing products with defects and "will fix it later with a new firmware" attitude. It just ruins their reputation just a little bit. And that little bit can run into millions.
deejdave 1:24 AM - 29 March, 2014
^^ Agree 100%. The first step to fixing a problem is admitting there is a problem to fix. Thyey have not even properly completed this step yet. The good news is I ma not having these issues. I CAN reproduce the issue my using the tip of my finger at an almost 90 degree angle BUT this is NOT a normal position for me to be utilizing thus does not affect me in any way. Don't get me wrong it still worries me as if it is this way now (with keeping the fact that touch responsiveness seems to deteriorate over time in mind) I wonder if it will get worse at a later date.
Sulli 1:39 AM - 29 March, 2014
Hey guys I got my unit tonight (shipped from from Illinois) and I have this issue on both jog wheels.

I noticed that when I use the tip of my finger the jog wheel is detecting it, but not in vinyl mode, instead it is reacting as if I were touching the outside of the jog wheel. Can you guys confirm the same? So please recreate the tip of finger issue and instead of lifting your finger back up, turn the platter and you should notice that it's behaving as though you're touching the outside part instead of the top of the jog wheel (it helps to have a song loaded to hear the effect).

It's a pretty strange bug but should be fixable I think since the unit is detecting the touch but just seems to think it's coming from the outer edge instead of the top of the platter. I just hope it's just a firmware fix and not hardware because I don't want to send it back...
deejdave 1:41 AM - 29 March, 2014
From Illinois? djhookup.com I am guessing?
shadow23 1:43 AM - 29 March, 2014
Quote:
Hey guys I got my unit tonight (shipped from from Illinois) and I have this issue on both jog wheels.

I noticed that when I use the tip of my finger the jog wheel is detecting it, but not in vinyl mode, instead it is reacting as if I were touching the outside of the jog wheel. Can you guys confirm the same? So please recreate the tip of finger issue and instead of lifting your finger back up, turn the platter and you should notice that it's behaving as though you're touching the outside part instead of the top of the jog wheel (it helps to have a song loaded to hear the effect).

It's a pretty strange bug but should be fixable I think since the unit is detecting the touch but just seems to think it's coming from the outer edge instead of the top of the platter. I just hope it's just a firmware fix and not hardware because I don't want to send it back...

I can confirm that is was doing the same thing on the left platter. And it acts like a pitch bend. But the right platter was different story. It always detected the tips of my fingers/s.
DJDynasty 3:55 AM - 29 March, 2014
Just seen this

forums.pioneerdj.com
Sulli 5:02 AM - 29 March, 2014
Quote:
From Illinois? djhookup.com I am guessing?


Yup.. But obviously their not at fault here :)

Good to see Pioneer have taken notice to this issue. And it has effected some of my scratching so I hope they figure something out before my return policy runs out. I'm gonna give djhookup a heads-up on this issue
saintsimon 8:33 AM - 29 March, 2014
Semi off topic. For those of you with the unit in front of you, if you could look at the surface of the jog wheel very closely, with the room well lit, you should be able to see a reflection of the surface of the jog wheel. Do you notice a "hot spot" area of the surface that is warped? Its only in one specific spot and what is interesting... I'm noticing it on both my jogwheels. Let me know if this is consistent with your device as well. Thanks!
saintsimon 8:36 AM - 29 March, 2014
Quote:
Semi off topic. For those of you with the unit in front of you, if you could look at the surface of the jog wheel very closely, with the room well lit, you should be able to see a reflection of the surface of the jog wheel. Do you notice a "hot spot" area of the surface that is warped? Its only in one specific spot and what is interesting... I'm noticing it on both my jogwheels. Let me know if this is consistent with your device as well. Thanks!


I meant to say, when you see the reflection in the jog wheel, rotate the wheel slowly, do you see a bend? If so the jog wheel is warped. Mine appears to have it on both wheels.
djmellowshe 9:49 AM - 29 March, 2014
Will firmware update fix the issues of the jog wheels?
shadow23 10:13 AM - 29 March, 2014
Quote:
Will firmware update fix the issues of the jog wheels?

Hopefully yes. Worst case scenario no and will require replacement and not just repair.
djmellowshe 10:19 AM - 29 March, 2014
I Pray make the firmware update fix the issue....bcos am base in Nigeria just order it from USA Store, will be expecting it in late April, Replacement will be a big problem for me.
shadow23 11:40 AM - 29 March, 2014
Quote:
I Pray make the firmware update fix the issue....bcos am base in Nigeria just order it from USA Store, will be expecting it in late April, Replacement will be a big problem for me.

I'm praying for all SZ owners with issues too.
DjCity 12:51 PM - 29 March, 2014
Quote:
Hey guys I got my unit tonight (shipped from from Illinois) and I have this issue on both jog wheels.

I noticed that when I use the tip of my finger the jog wheel is detecting it, but not in vinyl mode, instead it is reacting as if I were touching the outside of the jog wheel. Can you guys confirm the same? So please recreate the tip of finger issue and instead of lifting your finger back up, turn the platter and you should notice that it's behaving as though you're touching the outside part instead of the top of the jog wheel (it helps to have a song loaded to hear the effect).

It's a pretty strange bug but should be fixable I think since the unit is detecting the touch but just seems to think it's coming from the outer edge instead of the top of the platter. I just hope it's just a firmware fix and not hardware because I don't want to send it back...


That is exactly the problem.
I will reconfirm in an hour or two.
DJ_Taj 2:00 PM - 29 March, 2014
I've recently posted the following:
Hi,

I received my DDJ-SZ on the 28.03.2014 and have noticed a build issue.

Whilst scratching in vinyl mode, the platter would, all of a sudden, go into pitch-bend mode. To be clear, I am still scratching on the platter, not removing my finger and the deck has automatically gone into pitch-bend mode and as a result of this, my music has stopped scratching and is pitch-bending instead.
My understanding is that the platter should NOT pitch-bend unless it's in Jog mode.
(My finger is usually on the edge of the platter when scratching)

After testing this for 2 hours, I noticed that this is being caused due to a build failure.

The problem is the connection between the platter and the jog dial. There is a rim (light) located between the two connections which is causing an error in signal.

Here is what I tested:
1. Scratching with 1 finger located between the jog dial and the jog dial display section.
2. I am still scratching but moving my finger closer to the rim of the platter
3. I am still scratching but slowly moving my finger on to the rim of the platter (light).
4. As soon as my finger is on the rim (light), the scratching stops and the music starts to pitch-bend.

Hope the above makes sense?
Please come back with a solution.

Thanks,

Taj
Sulli 2:22 PM - 29 March, 2014
Quote:
I've recently posted the following:
Hi,

I received my DDJ-SZ on the 28.03.2014 and have noticed a build issue.

Whilst scratching in vinyl mode, the platter would, all of a sudden, go into pitch-bend mode. To be clear, I am still scratching on the platter, not removing my finger and the deck has automatically gone into pitch-bend mode and as a result of this, my music has stopped scratching and is pitch-bending instead.
My understanding is that the platter should NOT pitch-bend unless it's in Jog mode.
(My finger is usually on the edge of the platter when scratching)

After testing this for 2 hours, I noticed that this is being caused due to a build failure.

The problem is the connection between the platter and the jog dial. There is a rim (light) located between the two connections which is causing an error in signal.

Here is what I tested:
1. Scratching with 1 finger located between the jog dial and the jog dial display section.
2. I am still scratching but moving my finger closer to the rim of the platter
3. I am still scratching but slowly moving my finger on to the rim of the platter (light).
4. As soon as my finger is on the rim (light), the scratching stops and the music starts to pitch-bend.

Hope the above makes sense?
Please come back with a solution.

Thanks,

Taj


Yes, that is also what's happening to me. I've had several of my scratches turn into pitch bend because of this which can be a disaster in real use. But also just using your finger tip anywhere in the middle of the platter also engages pitch bend when it should be scratching.

Is there an official place to file a complaint to pioneer? Or is posting in the forums enough? In the past, if there is a confirmed hardware defect, does pioneer replace the unit with a new one or just repair yours? Thanks...
Kross-ddj 2:28 PM - 29 March, 2014
Quote:
I've recently posted the following:
Hi,

I received my DDJ-SZ on the 28.03.2014 and have noticed a build issue.

Whilst scratching in vinyl mode, the platter would, all of a sudden, go into pitch-bend mode. To be clear, I am still scratching on the platter, not removing my finger and the deck has automatically gone into pitch-bend mode and as a result of this, my music has stopped scratching and is pitch-bending instead.
My understanding is that the platter should NOT pitch-bend unless it's in Jog mode.
(My finger is usually on the edge of the platter when scratching)

After testing this for 2 hours, I noticed that this is being caused due to a build failure.

The problem is the connection between the platter and the jog dial. There is a rim (light) located between the two connections which is causing an error in signal.

Here is what I tested:
1. Scratching with 1 finger located between the jog dial and the jog dial display section.
2. I am still scratching but moving my finger closer to the rim of the platter
3. I am still scratching but slowly moving my finger on to the rim of the platter (light).
4. As soon as my finger is on the rim (light), the scratching stops and the music starts to pitch-bend.

Hope the above makes sense?
Please come back with a solution.

Thanks,

Taj


Hi Taj,

The reason that the jog is going into 'pitch bend' mode, is because of this sensitivity issue that Pioneer are aware of..... most of us on here are having the same issue.. It has nothing to do with 'build faliure'... let me try and explain......

In 'Vinyl' mode, if the jog wheel is spun without your hand touching the sensitive top, then it pitch bends, if however, the top of the jog wheel is detecting a touch, then it goes into 'scratch' mode..... The grooves around the side of the jog wheel are so you can pitch bend without touching the top, because when you touch the top it goes into 'scratch mode'

In 'Jog mode', the sensitive top of the jog wheel is disabled, so you can now use any bit of the jog wheel to pitch bend....

The problem your having is that the jogs have a sensitivity issue where for some people, they are under sensitive slightly, this means that if at some point when scratching, only a finger tip is touching, it will not be enough to detect, and because you are still moving the wheel, it will pitch bend the track......but of course it will go into pitch bend mode if you are no longer touching the sensitive bit and are touching the plastic light bit?????

Some people are reporting this issue and others are saying there's is ok.... I believe that there are no defective units (my opinion), but I believe that everyone is different, with different body temperature's, in different environments, with different power supplies and a lot of different interferences from electrical equipment, wireless signals, mains hum etc....

This is causing issues because the is no sensitivity adjustment for the jog wheels like the SX had..... we have been told that they 'auto adjust' when turned on, but obviously this is not working correctly.... We are hoping that this can be fixed in a firmware update in the near future.....

If you read this whole thread, you will see that if you ground your body and touch the jog at the same time, it is more responsive, also if you lick your finger tip..... another example for me is that my hands are always cold.... I have just been in a hot bath for 10 minutes and because my hands were warmer after the bath, the jog wheels were a lot more responsive, see in this video: Watchwww.youtube.com

We await a response from Pioneer by mid April :)

Hope this helps.....
Mighty Dragon Sounds 2:53 PM - 29 March, 2014
When this was being built..... I was one of the "idiots" that asked the question........ Why did they no going with the pressure sensitive Jog Wheels of Traditional CDJs???? 10 plus years of perfecting, you'd think it would be the way to go....
Ragman 4:50 PM - 29 March, 2014
Quote:
When this was being built..... I was one of the "idiots" that asked the question........ Why did they no going with the pressure sensitive Jog Wheels of Traditional CDJs???? 10 plus years of perfecting, you'd think it would be the way to go....


What's that old cliche' "Never fix something that's not broke".
I think the problem was there's a certain increase in cost if they would have implemented the tried and true cdj platter. This newer platter technology was cheaper to add which (along with other things) allowed Pio to reduce the selling price (IMO).
palti from israel 4:52 PM - 29 March, 2014
Some one know if ddj Sz plater is the same technology as the ddj SX ,cuz if yes it's should be work.
palti from israel 5:31 PM - 29 March, 2014
It's an old new that the plater doesn't react as the " ddi sx"
I hopefully believe that its will be fixed by update firmware.

I'd worked with the ddi sz yeasterday and I want to say that's a great experiance
to DJing with that controler the sound much better and there is lots of space to work
qulity bottoms $ knobs, great performances, Dam its sick!!!!
one more thing the FADER react in amazing way that i can't explain,
it is very smooth strong and created by new technology.
palti from israel 5:33 PM - 29 March, 2014
*news
deejdave 5:59 PM - 29 March, 2014
Quote:
Quote:
When this was being built..... I was one of the "idiots" that asked the question........ Why did they no going with the pressure sensitive Jog Wheels of Traditional CDJs???? 10 plus years of perfecting, you'd think it would be the way to go....


What's that old cliche' "Never fix something that's not broke".
I think the problem was there's a certain increase in cost if they would have implemented the tried and true cdj platter. This newer platter technology was cheaper to add which (along with other things) allowed Pio to reduce the selling price (IMO).


The technology used for standard CDJ's is a physical device so I would assume the cost is higher. I am guessing it would only raise the cost of the controller even more. I for one would have preferred it that way and would have happily dished out the difference but it seems here that the price point for the DDJ-SZ is the breaking point for many here. The SZ is one of my cheapest purchases in terms of transport controls (mixers, media players, & controllers) and I welcomed the $1700 price tag. Paying an additional $200-400 would have been welcomed with a smile IF the platters were actual cdj style. Like I said I DO NOT share the issue with the OP or anyone else who has it BUT that does not mean I would not want that familiar feel of a CDJ I have come to love.
shadow23 6:31 PM - 29 March, 2014
Quote:
[Paying an additional $200-400 would have been welcomed with a smile IF the platters were actual cdj style. Like I said I DO NOT share the issue with the OP or anyone else who has it BUT that does not mean I would not want that familiar feel of a CDJ I have come to love.


Same here. I would've happily paid the extra to have platters that are 100% flawless. But in saying that the SX and SR didn't have this huge of an issue. Yes there are reports that some SX owners have similar platter issue like the SZ but from what I have read it's more of a hardware issue. Other than that the SX and SR platter sensitivity are pretty good.

My SR just works I haven't had any issue with the platters. I haven't even adjusted the sensitivity from day one. So you'd think Pioneer could've just used the same technology they used with the SX and SR.
damehype 6:48 PM - 29 March, 2014
I preordered on the assumption that since this is the fourth incarnation of this technology for Pioneer, most major issues would've been ironed out.

On another note, I'm curious to their explanation of why the hardware Color FX are not entirely post fader. They are on the channel faders but not when using the crossfader. Hopefully it's a glitch and can be fixed in a firmware update
shadow23 6:51 PM - 29 March, 2014
Quote:
I preordered on the assumption that since this is the fourth incarnation of this technology for Pioneer, most major issues would've been ironed out.

On another note, I'm curious to their explanation of why the hardware Color FX are not entirely post fader. They are on the channel faders but not when using the crossfader. Hopefully it's a glitch and can be fixed in a firmware update


I read this:
Quote:
Due to the complexities of having a hardware controller/DVS controller post fader effects are not available with the Pioneer DDJ-SZ however there are the onboard post fader mixer effects which can be used this way.
shadow23 6:54 PM - 29 March, 2014
And this too:
Quote:
Software post fader effects are not available with the DDJ-SZ because it is a hardware limitation of the DDJ-SZ. The controller is part hardware mixer part controller. The advantage of this hardware unit is the ability to have DVS built in so you can also use turntables or CDJ's with Noise Map™ cd's or vinyl. The downside is that the software effects are not post fader because of the hardware mixer part of the DDJ-SZ. You can't have the best of both world unfortunately…. But wait you can! There are post fader effects not the Pioneer DDJ-SZ itself so you can still do a few of your favourite echo out effects…
DJTorchmusic 6:54 PM - 29 March, 2014
I have to admit. Half those knobs and features on the SZ I wouldn't use. I rarely use loops and hardly use effects. I'm old school and not much of a "tweaker". I'm still contemplating the NS7 II but I believe Pioneer did an exceptional job with this controller, if they can just get that platter fixed.
Just Mike 6:55 PM - 29 March, 2014
I just left GC. They had to order me another SZ from a store in Miami. No other GC had one. Hopefully, this one will arrive flawless.
Just Mike 6:56 PM - 29 March, 2014
Quote:
I have to admit. Half those knobs and features on the SZ I wouldn't use. I rarely use loops and hardly use effects. I'm old school and not much of a "tweaker". I'm still contemplating the NS7 II but I believe Pioneer did an exceptional job with this controller, if they can just get that platter fixed.


Agreed!
shadow23 6:56 PM - 29 March, 2014
Quote:
I just left GC. They had to order me another SZ from a store in Miami. No other GC had one. Hopefully, this one will arrive flawless.

I wish everyone luck who are still waiting for their SZ to arrive.
damehype 6:57 PM - 29 March, 2014
Shadow, I'm not referring to the software FX. I understand that. I'm talking about the hardware Color FX
shadow23 6:57 PM - 29 March, 2014
Quote:
Shadow, I'm not referring to the software FX. I understand that. I'm talking about the hardware Color FX

Ooops sorry my bad!!
damehype 7:00 PM - 29 March, 2014
Yeah, they are post fader when you use the upfaders, but as soon as you crossfade to the other channel, the effect cuts off. It shouldn't do that. I should still be able to hear the tail when I use the crossfader
shadow23 7:05 PM - 29 March, 2014
Quote:
Yeah, they are post fader when you use the upfaders, but as soon as you crossfade to the other channel, the effect cuts off. It shouldn't do that. I should still be able to hear the tail when I use the crossfader


Yeah I was disappointed when I tried that myself. Trying to use the echo the way this DJ Muff uses the echo Watchwww.youtube.com

I can do that on the SR but not the SZ
DjCity 7:56 PM - 29 March, 2014
After further testing, I can safely say that I will NOT be using the SZ for gigs.

The platter sensitivity issue is a major show stopping problem that becomes apparent within the first few minutes of play.

I was holding the platter, the music was stopped but with no change of pressure, no release of the platter, the damn thing just started playing. It lost the connection with my finger. It went into jog mode even though scratch mode was ON and my finger had not left the platter.

Scratching is a mess because it's hit or miss as far as the platter doing what you would expect it to do.

I experienced this problem on both right and left platters.

So far, I'm not extremely happy with it's latency. I seem to have to "push off" just a little bit kinda like I would on a turntable.
scratching and dropping seem more on time and accurate on the SX than the SZ.

All and all... unacceptable!
DjCity 7:59 PM - 29 March, 2014
I don't know how pioneer is going to fix this and I don't know if I'm willing to wait 2 or 3 weeks to see what they come up with.

Pioneer fucked up on this one.
shadow23 8:02 PM - 29 March, 2014
Quote:
After further testing, I can safely say that I will NOT be using the SZ for gigs.

The platter sensitivity issue is a major show stopping problem that becomes apparent within the first few minutes of play.

I was holding the platter, the music was stopped but with no change of pressure, no release of the platter, the damn thing just started playing. It lost the connection with my finger. It went into jog mode even though scratch mode was ON and my finger had not left the platter.

Scratching is a mess because it's hit or miss as far as the platter doing what you would expect it to do.

I experienced this problem on both right and left platters.

So far, I'm not extremely happy with it's latency. I seem to have to "push off" just a little bit kinda like I would on a turntable.
scratching and dropping seem more on time and accurate on the SX than the SZ.

All and all... unacceptable!

I understand your disappointment. That's exactly the point I'm trying to get at in my video. People just reckon "Oh you don't really DJ with your tip of your finger do you?". But DJs who use the platter a lot will see that this is a major problem.

If the SZ I'm getting is the same I will return the same day and just get a refund and not worry about Pioneer DJ controllers for now.
Kross-ddj 8:43 PM - 29 March, 2014
Quote:
Quote:
After further testing, I can safely say that I will NOT be using the SZ for gigs.

The platter sensitivity issue is a major show stopping problem that becomes apparent within the first few minutes of play.

I was holding the platter, the music was stopped but with no change of pressure, no release of the platter, the damn thing just started playing. It lost the connection with my finger. It went into jog mode even though scratch mode was ON and my finger had not left the platter.

Scratching is a mess because it's hit or miss as far as the platter doing what you would expect it to do.

I experienced this problem on both right and left platters.

So far, I'm not extremely happy with it's latency. I seem to have to "push off" just a little bit kinda like I would on a turntable.
scratching and dropping seem more on time and accurate on the SX than the SZ.

All and all... unacceptable!

I understand your disappointment. That's exactly the point I'm trying to get at in my video. People just reckon "Oh you don't really DJ with your tip of your finger do you?". But DJs who use the platter a lot will see that this is a major problem.

If the SZ I'm getting is the same I will return the same day and just get a refund and not worry about Pioneer DJ controllers for now.

If I were Pioneer, I would be fixing it pronto, it's gonna cost them more and more every day that passes, how does it take till mid April to change the code to add sensitivity adjustment..... FFS... Can't they just butcher the SB firmware then copy and paste the 'sensitivity adjustment in advanced menu' code....... Or maybe it's not that simple :/
Has anyone thought about de-compiling the firmware file??? Maybe we could help them out!!! It might go something like this:
IF (finger touches jog wheel)
THEN "FU@KING RESPOND"
LOOP
dj-freestyle 9:49 PM - 29 March, 2014
its so strange how a bunch are fine and a bunch aren't. would love to really no difference thas effecting it . so weird. so weird.
Kross-ddj 10:10 PM - 29 March, 2014
On a lighter note..... here is my first mix recorded using my SZ:
www.mixcloud.com
Enjoy.......
Just Mike 11:08 PM - 29 March, 2014
Quote:
Quote:
Quote:
After further testing, I can safely say that I will NOT be using the SZ for gigs.

The platter sensitivity issue is a major show stopping problem that becomes apparent within the first few minutes of play.

I was holding the platter, the music was stopped but with no change of pressure, no release of the platter, the damn thing just started playing. It lost the connection with my finger. It went into jog mode even though scratch mode was ON and my finger had not left the platter.

Scratching is a mess because it's hit or miss as far as the platter doing what you would expect it to do.

I experienced this problem on both right and left platters.

So far, I'm not extremely happy with it's latency. I seem to have to "push off" just a little bit kinda like I would on a turntable.
scratching and dropping seem more on time and accurate on the SX than the SZ.

All and all... unacceptable!

I understand your disappointment. That's exactly the point I'm trying to get at in my video. People just reckon "Oh you don't really DJ with your tip of your finger do you?". But DJs who use the platter a lot will see that this is a major problem.

If the SZ I'm getting is the same I will return the same day and just get a refund and not worry about Pioneer DJ controllers for now.

If I were Pioneer, I would be fixing it pronto, it's gonna cost them more and more every day that passes, how does it take till mid April to change the code to add sensitivity adjustment..... FFS... Can't they just butcher the SB firmware then copy and paste the 'sensitivity adjustment in advanced menu' code....... Or maybe it's not that simple :/
Has anyone thought about de-compiling the firmware file??? Maybe we could help them out!!! It might go something like this:
IF (finger touches jog wheel)
THEN "FU@KING RESPOND"
LOOP

@ Kross....now that was funny.
Shadow and DJCity ate spot on. I use my platters to scrub in a song quit a bit. It it doesn't work, it embarrassing!
Just Mike 11:10 PM - 29 March, 2014
Quote:
On a lighter note..... here is my first mix recorded using my SZ:
www.mixcloud.com
Enjoy.......

Very nice mix!!!
Sulli 3:19 PM - 30 March, 2014
Quote:
The reason that the jog is going into 'pitch bend' mode, is because of this sensitivity issue that Pioneer are aware of..... most of us on here are having the same issue.. It has nothing to do with 'build faliure'... let me try and explain......

In 'Vinyl' mode, if the jog wheel is spun without your hand touching the sensitive top, then it pitch bends, if however, the top of the jog wheel is detecting a touch, then it goes into 'scratch' mode..... The grooves around the side of the jog wheel are so you can pitch bend without touching the top, because when you touch the top it goes into 'scratch mode'

In 'Jog mode', the sensitive top of the jog wheel is disabled, so you can now use any bit of the jog wheel to pitch bend....
Quote:


OK, this clarifies what's going on then. Thank you Kross for the explanation!

I was under the impression that the sides of the jog wheel had it's own touch sensitivity and that the finger tip on the top of the jog wheel was detected but just mistaking it as touching the sides. But if you're right then the top jog wheel sensor is just not sensing the finger tip at all which is why the jog wheel remains in pitch bend mode.. got it...

I'm actaully glad to hear this because it makes me think that this issue should be even easier to fix than I thought. They just have to increase the damn sensitivity or hopefully give us the option to adjust it! I'm impatiently waiting for this fix..... :^)
DjCity 7:45 PM - 30 March, 2014
To me, the unit is unusable.

I tried but the platter really needs to work and it just plain ol' don't.

It's not even reliable for baby scratches. I can have the platter stopped with my finger and all of a sudden it will start playing.

Back cueing is a serious problem.
Try to spin the platter back to get where you wanna be and watch in amazement as you lose control of the track because the platter won't pick up your touch well enough.

I'm sorry but right now, the DDJ-SZ sucks!
Dj Youkai 9:20 PM - 30 March, 2014
Anyone have a video of person that has a working DDJ-SZ platters? Like do that one finger thingy test. I just got mine also like 2 days and I'm having that same problem, at least I can still scratch it by using 2 more fingers. Which I guess it's still good. But if Pioneer can fix it then that will be awesome. Yeah.. on my SX .. the platter works perfectly.
hottiredandsexy 1:55 AM - 31 March, 2014
Quote:
Anyone have a video of person that has a working DDJ-SZ platters? Like do that one finger thingy test. I just got mine also like 2 days and I'm having that same problem, at least I can still scratch it by using 2 more fingers. Which I guess it's still good. But if Pioneer can fix it then that will be awesome. Yeah.. on my SX .. the platter works perfectly.


Watchwww.youtube.com
saintsimon 2:06 AM - 31 March, 2014
Quote:
To me, the unit is unusable.

I tried but the platter really needs to work and it just plain ol' don't.

It's not even reliable for baby scratches. I can have the platter stopped with my finger and all of a sudden it will start playing.

Back cueing is a serious problem.
Try to spin the platter back to get where you wanna be and watch in amazement as you lose control of the track because the platter won't pick up your touch well enough.

I'm sorry but right now, the DDJ-SZ sucks!

DJCity, can you take a video and share with us? I want to see how bad the back cueing is on some of these defective units. Mine has no issues with back cueing or baby scratch.
saintsimon 2:11 AM - 31 March, 2014
Basic scratching is okay on working platters, but laser scratching is definitely not doable!
This is probably because no body part has direct contact with the unit.
Here is a video demonstration of ineffective attempt at lasers.

youtu.be

I'm pretty sure no working unit can accomplish this 100% of the time.
Dj Youkai 2:15 AM - 31 March, 2014

Hard to tell if that's a working one. Have you ever asked him to try that test?
damehype 3:11 AM - 31 March, 2014
^^^??? Huh? If thats not a working one then I don't know what is lol.
damehype 3:14 AM - 31 March, 2014
Quote:
Basic scratching is okay on working platters, but laser scratching is definitely not doable!
This is probably because no body part has direct contact with the unit.
Here is a video demonstration of ineffective attempt at lasers.

youtu.be

I'm pretty sure no working unit can accomplish this 100% of the time.


Show me a controller with static platters where lasers are doable and sound great... (Besides maybe the VCI-380)
Dj Youkai 3:21 AM - 31 March, 2014
Quote:
^^^??? Huh? If thats not a working one then I don't know what is lol.

Hard to tell from the angle if he is doing a 2 finger scratching or 1 finger scratching.. I can do 2 scratching with no problem. 100% responsive. 1 finger.. nope.
Don't know if you saw this. But this is what I mean,
Watchwww.youtube.com
damehype 3:59 AM - 31 March, 2014
Dude, if you can pull off scratches like that with your unit, everything else is moot
Dj Youkai 4:02 AM - 31 March, 2014
Just want everything to work.. In my SX even with one finger is it's responsive. SZ isn't.. and Pioneer knows this. Hopefully they can fix it.
DJ Trice 11:32 AM - 31 March, 2014
Quote:
Quote:
I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.)

+1 for Pulse and thanks again for your reply on the Pioneer's Forum.

We just have to wait two weeks now...

Regards

If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.




Thanks Pulse..... all we need is communication ;)
Sulli 11:40 AM - 31 March, 2014
Quote:
Quote:
The reason that the jog is going into 'pitch bend' mode, is because of this sensitivity issue that Pioneer are aware of..... most of us on here are having the same issue.. It has nothing to do with 'build faliure'... let me try and explain......

In 'Vinyl' mode, if the jog wheel is spun without your hand touching the sensitive top, then it pitch bends, if however, the top of the jog wheel is detecting a touch, then it goes into 'scratch' mode..... The grooves around the side of the jog wheel are so you can pitch bend without touching the top, because when you touch the top it goes into 'scratch mode'

In 'Jog mode', the sensitive top of the jog wheel is disabled, so you can now use any bit of the jog wheel to pitch bend....
Quote:
OK, this clarifies what's going on then. Thank you Kross for the explanation!

I was under the impression that the sides of the jog wheel had it's own touch sensitivity and that the finger tip on the top of the jog wheel was detected but just mistaking it as touching the sides. But if you're right then the top jog wheel sensor is just not sensing the finger tip at all which is why the jog wheel remains in pitch bend mode.. got it...

I'm actaully glad to hear this because it makes me think that this issue should be even easier to fix than I thought. They just have to increase the damn sensitivity or hopefully give us the option to adjust it! I'm impatiently waiting for this fix..... :^)


This doesn't explain why the jogwheel is not responsive after the tip of finger issue begins even after you add more fingers to the platter though... I'm still confused :^/
DJ Trice 11:41 AM - 31 March, 2014
Oops, sorry for my las post:

Quote:
Thanks Pulse..... all we need is communication ;)


+1 This is how it should be :-)

Quote:
If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.


+1

Thank you Pulse and thanks again for your reply on the Pioneer's Forum.

We just have to wait two weeks now...

Regards
Trice
Sulli 11:54 AM - 31 March, 2014
Quote:
Dude, if you can pull off scratches like that with your unit, everything else is moot


Trust me the issue is real and I'm glad Pioneer have aknoledged it. Before I recieved my unit I was also skeptical of this issue but after messing around with it and noticing the issue pop up here and there it doesn't give me confidence in the unit for real shows.

Bottom line is that if the jogwheel senses touch on the top platter in vinyl mode the music should stop or scratch if your moving but there have been times where the track just keeps playing and the jogwheel seems unresponsive. If it works on the SX it should work on the SZ. This issue is something you have to feel for yourself and it's not so much scratching that is effected (although it has been here n there) but I've noticed it more if I'm trying to hone in cue points in fine detail and the track starts playing even though my finger is still on the platter.
Just Mike 2:04 PM - 31 March, 2014
Since we keep talking about grounding issues, I tried another experiment. My right deck has the problem.
1. Place left hand on left deck
2. While hand is still on left deck, place right hand on right deck. It recognizes both, but then the right deck stops recognizes touch....even with 4 fingers on the jog. See youtube link:

Watchwww.youtube.com
Just Mike 2:07 PM - 31 March, 2014
I understand that it is not realistic to touch both decks at the same time, but this is the problem I am having just touching one deck with 4 fingers.
Mighty Dragon Sounds 2:14 PM - 31 March, 2014
OOhhhhhhhh Pioneer......... Pioneer.......... Bad Bad Bad...... Should have went with the tried and true pressure sensitive Jog Wheels of your "Pro" models..... CDJ 800s.... (MKII) CDJ 1000, CDJ 850, CDJ 900, CDJ 2000s.....

You had the formula right..... You had it right.... In fact I LOVE juggling on the classic CDJ 1000 jog wheels.... And this is coming from primarily a turntable guy.

I hated the NS6s static metal platters....

I hated the DDJ line up of metal static platters....

The DDJ S-1 had small but pressure sensitive platters that felt good.

But on this... "Professional Flag Ship" model..........

You.....

You.......

You should have stuck with what worked............ Especially on a project like this.....

*drops mic*
Just Mike 3:23 PM - 31 March, 2014
Since we keep talking about grounding issues, I tried another experiment. My right deck has the problem.
1. Place left hand on left deck
2. While hand is still on left deck, place right hand on right deck. It recognizes both, but then the right deck stops recognizes touch....even with 4 fingers on the jog. See youtube link:

Watchwww.youtube.com
DjCity 3:45 PM - 31 March, 2014
Here's the video.

Watchwww.youtube.com
Mighty Dragon Sounds 3:53 PM - 31 March, 2014
Quote:
Here's the video.

Watchwww.youtube.com



You just had to bring in a shot of the Reloops in there huh???? lol
DjCity 4:09 PM - 31 March, 2014
Quote:
Quote:
Here's the video.

Watchwww.youtube.com



You just had to bring in a shot of the Reloops in there huh???? lol


They just happened to be in the same room soooooo...

But the platter sensitivity problem with the SZ is REAL and makes the unit UN USABLE!
It seems unreal that Pioneer would make something that CLEARLY is not working right.

And...
The platter seems kinda cheap. In fact, the whole unit seems kinda cheap as far as build quality.

I may just return the thing and say fuck it, i'll stick to my SX for a controller and my 1200's and/or 8000's with the 64 for DVS.
shadow23 4:09 PM - 31 March, 2014
Quote:
Here's the video.

Watchwww.youtube.com

Thanks for the video. Geez nice RP-8000s by the way. Was checking them out the other week. Might have to invest in a pair sometime this year.

Back to the SZ. Mine was doing the same thing.
Mighty Dragon Sounds 4:16 PM - 31 March, 2014
Quote:

And...
The platter seems kinda cheap. In fact, the whole unit seems kinda cheap as far as build quality.



Definitely... I felt the same way when I put hands on it the first time.... I picked it up and was like.... huh.......

and then I spin the jog wheels around and was like......

huh......


nah.... my excitement for it when it first was released to now has gone flaccid...
blackavenger 4:23 PM - 31 March, 2014
Quote:
nah.... my excitement for it when it first was released to now has gone flaccid...

Likewise.
DjCity 4:24 PM - 31 March, 2014
So far...
$1700 could have been better spent or even better NOT spent.
Just Mike 4:28 PM - 31 March, 2014
@DJ City....see if yours is doing what mine is doing
Quote:
So far...

$1700 could have been better spent or even better NOT spent.

@ DJ City

See if yours is doing the same as mine:

1. Place left hand on left deck
2. While hand is still on left deck, place right hand on right deck. It recognizes both, but then the right deck stops recognizes touch....even with 4 fingers on the jog. See youtube link:

Watchwww.youtube.com
shadow23 4:30 PM - 31 March, 2014

That is worst I reckon.
Just Mike 4:32 PM - 31 March, 2014
Quote:


That is worst I reckon.

@ Shadow23 ......It's also odd that mostly everyone with the issue has it on the left deck. Mine is the right deck.
DjCity 4:50 PM - 31 March, 2014
I'm gonna do a little more testing but i'm pretty sure this SZ is gonna go bye bye.
What's happening is that I have 30 days to return it. I don't know if I want to burn two weeks of that waiting on a hope and a prayer from Pioneer.


I will try the touching both left and right platter thing, I will try the elbow thing, I have tried the licking the finger thing already (no difference).
I have tried the different outlet thing (no difference).

I have tried the room temp thing (cold room vs warm room) No difference.

Anything else I should try (within reason)?
Just Mike 5:26 PM - 31 March, 2014
Quote:
I'm gonna do a little more testing but i'm pretty sure this SZ is gonna go bye bye.
What's happening is that I have 30 days to return it. I don't know if I want to burn two weeks of that waiting on a hope and a prayer from Pioneer.


I will try the touching both left and right platter thing, I will try the elbow thing, I have tried the licking the finger thing already (no difference).
I have tried the different outlet thing (no difference).

I have tried the room temp thing (cold room vs warm room) No difference.

Anything else I should try (within reason)?


Lol!!
DJTorchmusic 5:36 PM - 31 March, 2014
Just to confirm...

No one has heard anything back from Pioneer?
shadow23 5:43 PM - 31 March, 2014
Quote:

Anything else?


Just return it. No use hanging onto it if you can't use it. The only good thing about it, it looks good.

Quote:
Just to confirm...

No one has heard anything back from Pioneer?


Besides the official statement that was posted.... nothing else has been said. We have to wait and see what they say in mid April.
DjCity 5:55 PM - 31 March, 2014
The official word on the test results...

The SZ is some bullshit!

None of the above made the first bit of difference. Not touching both platters at the same time, not putting an elbow or knee or any part of my body on the faceplate or frame.
Not licking the finger, not hot breath on the platter.
Not the 2 finger method, not the 3 finger method.

On top of all that stuff, what officially ended the testing was a CRASH|
I almost never have crashes but SDJ 1.6.1 with DDJ-SZ CRASHED.

The thing that DID work...
The SZ does turn on and the lights work.

The unit will still fit back into its box for shipping.
Just Mike 6:00 PM - 31 March, 2014
Quote:
The official word on the test results...

The SZ is some bullshit!

None of the above made the first bit of difference. Not touching both platters at the same time, not putting an elbow or knee or any part of my body on the faceplate or frame.
Not licking the finger, not hot breath on the platter.
Not the 2 finger method, not the 3 finger method.

On top of all that stuff, what officially ended the testing was a CRASH|
I almost never have crashes but SDJ 1.6.1 with DDJ-SZ CRASHED.

Lol!!

The thing that DID work...
The SZ does turn on and the lights work.

The unit will still fit back into its box for shipping.
Mighty Dragon Sounds 6:02 PM - 31 March, 2014
I will trade 2 technics or Reloop 8000s plus a Rane 62 for an SZ.....













..... Said NO DJ ever!!!!!
dj Krazey leo 9:49 PM - 31 March, 2014
Lol
dj-freestyle 12:30 AM - 1 April, 2014
dj city just return it and wait or ask for another one. seems like choice to me.
DjCity 12:43 AM - 1 April, 2014
They have 8 units left.

I don't want them to send me another one from the same batch.

I'm still trying to make up my mind about what to do.

It's a beautiful paperweight though.
Culprit 12:45 AM - 1 April, 2014
buy from another source if possible?
Joee 12:46 AM - 1 April, 2014
Quote:
They have 8 units left.

I don't want them to send me another one from the same batch.

I'm still trying to make up my mind about what to do.

It's a beautiful paperweight though.

why break your head over this

the sh!t is not working right!

send it back, it's faulty they will pay for return shipping

wait for them to fix this problem and get it than
DjCity 12:46 AM - 1 April, 2014
I'm not getting another one took this entire run is gone.
djhouse 12:48 AM - 1 April, 2014
I just got my SZ in the mail a few hours ago and took it out and hooked it up. I downloaded Serato DJ 1.61 and then restarted everything. I haven't had a chance to mess around with it much but I did load a song on it and didn't notice any latency or issues with touching the jogs with my finger and not getting feedback from the jogs.

So far the jog wheels appear to be very responsive but I will test further tomorrow and report back any issues relating to this topic.

I did notice mine is manufactured this month (March 2014). Maybe they made some minor software changes with the recent models that are being manufactured this month.
DjCity 12:49 AM - 1 April, 2014
Not till this entire run of SZ's are sold off.

Think I'm going to wait a little bit. Just a little bit but I'm subject to change my mind in a day or so.
Dj Youkai 1:09 AM - 1 April, 2014
Quote:
I just got my SZ in the mail a few hours ago and took it out and hooked it up. I downloaded Serato DJ 1.61 and then restarted everything. I haven't had a chance to mess around with it much but I did load a song on it and didn't notice any latency or issues with touching the jogs with my finger and not getting feedback from the jogs.

So far the jog wheels appear to be very responsive but I will test further tomorrow and report back any issues relating to this topic.

I did notice mine is manufactured this month (March 2014). Maybe they made some minor software changes with the recent models that are being manufactured this month.

Hmmm.. One Finger? Care to give us a video sample if its responsive with one finger? I just looked at mine it's manufactured on February 2014
dj-freestyle 1:09 AM - 1 April, 2014
Batch at our guitar center has all been good and another one i know of.
Just Mike 1:48 AM - 1 April, 2014
Guitar Center replaced mine today. Same mfg. date....no issues....Sounds like defective parts being put on DDJ-SZ.
DjCity 1:54 AM - 1 April, 2014
Quote:
Guitar Center replaced mine today. Same mfg. date....no issues....Sounds like defective parts being put on DDJ-SZ.


What do you mean "same mfg date"?

What was the mfg date of the first one? What Is the mfg date of the new one?
Just Mike 1:57 AM - 1 April, 2014
Both from January
DjCity 2:00 AM - 1 April, 2014
Weird.

So the second one works but the 1st one was bad?
Both with the same mfg date?
Just Mike 2:01 AM - 1 April, 2014
@ DJ City.....Correct!
Just Mike 2:02 AM - 1 April, 2014
When I saw the date on the box, I almost told GC to keep it. I took it home, updated the firmware and it works like it is supposed to.
DjCity 2:26 AM - 1 April, 2014
Cool.

I have not updated the firmware yet.

I guess I will try that but I'm not expecting it to help.
Just Mike 2:32 AM - 1 April, 2014
Quote:
Cool.

I have not updated the firmware yet.

I guess I will try that but I'm not expecting it to help.

It wont
DjCity 2:33 AM - 1 April, 2014
Ok.
I won't waste my time then.
DJ_X_Trodinaire 2:36 AM - 1 April, 2014
lol Just return it.
shadow23 4:01 AM - 1 April, 2014
Quote:
lol Just return it.

+100
Better off. Wouldn't hold my hopes up a firmware will fix it. I reckon its just a bad batch of SZ.
shadow23 5:17 AM - 1 April, 2014
Okay this is the moment of truth guys for the 2nd time. Just got a phone call that my SZ is ready for pickup. I will be back in 20 minutes and update you guys whether I will be returning this sucker or not.
shadow23 6:28 AM - 1 April, 2014
UPDATE!!!!

My new SZ makes a big difference with a working platter! I have no issues now. Thank goodness!
saintsimon 6:30 AM - 1 April, 2014
That's good news shadow! So for certain...Your platters react to single finger control? Is there a way you can upload a quick video? It will help the rest of us determine if we need to ask for a refund and exchange. Also...what is the manufacture date on the box?
shadow23 6:35 AM - 1 April, 2014
Quote:
That's good news shadow! So for certain...Your platters react to single finger control? Is there a way you can upload a quick video? It will help the rest of us determine if we need to ask for a refund and exchange. Also...what is the manufacture date on the box?

Will do a quick one. But please sit down because my scratching sounds like cat on heat and you fall down due too laughing your heart I don't want you to hit your head. Be back in a few minutes.
saintsimon 6:41 AM - 1 April, 2014
Haha as long as you are confident this unit is night and day compared to that last one. I'm trying to see if my unit is actually considered defective now (I was originally thinking it wasn't but if you get successful control from a finger tip touch, then my unit is getting boxed up and shipped back to the store.
Be sure to let us know your manufacturing date too! Thanks shadow

Also, Just Mike, if you are also seeing significant difference in your replacement unit, could you share a video as well? Maybe try out some of those tests you did, like the plastic sheet over the wheel and also the two hand test where the sensor fades/drops out. BTW my unit does that too... :(
shadow23 6:51 AM - 1 April, 2014
Quote:
Haha as long as you are confident this unit is night and day compared to that last one. I'm trying to see if my unit is actually considered defective now (I was originally thinking it wasn't but if you get successful control from a finger tip touch, then my unit is getting boxed up and shipped back to the store.
Be sure to let us know your manufacturing date too! Thanks shadow

Also, Just Mike, if you are also seeing significant difference in your replacement unit, could you share a video as well? Maybe try out some of those tests you did, like the plastic sheet over the wheel and also the two hand test where the sensor fades/drops out. BTW my unit does that too... :(

Okay it's uploading so it might take a while. Have your boxes of tissues ready people. If you want to see something hilarious pay attention to my very poor effort trying to scratch.

But on a serious note both my platters are working!
saintsimon 7:24 AM - 1 April, 2014
I applied black vinyl wraps over my jog wheels just to see how they look. The sensitivity of the jog wheels drops by 50% to 75% which is definitely unacceptable. But I wanted to share photos of how they look with black jog wheels. Doubt anyone else has tried this so have a look!
Photo 1
imgur.com
Photo 2
imgur.com
shadow23 7:34 AM - 1 April, 2014
Quote:
I applied black vinyl wraps over my jog wheels just to see how they look. The sensitivity of the jog wheels drops by 50% to 75% which is definitely unacceptable. But I wanted to share photos of how they look with black jog wheels. Doubt anyone else has tried this so have a look!
Photo 1
imgur.com
Photo 2
imgur.com

They look very nice!!! Would be good if we can use some black sticker that is also conductive. I just wonder if it will work.

Upload is up to 50%... grrrr very slow :-(
Culprit 7:41 AM - 1 April, 2014
Shadow, what is the mfg date on your sz?
Emersiveav 7:54 AM - 1 April, 2014
I just got my new SZ tonight and Im feeling good on it :) we just upgraded form the SX units. The SZ is some piece of gear.
Yes I am seeing the same sensitivity "thing" with the jog wheels but I think is supposed to be like this....Heres why I say that. If you firmly / intentionally "grab" the platter as you would on a turntable the intermittent issue that everyone has been talking about is non existent. A light finger brushing will have no effect on stopping a playing track but an intentional finger drop works fine every time so Im not sure if this is just something we need to get used to over the way we used our SX's
deejdave 8:04 AM - 1 April, 2014
You've pretty much got it. I mean i CAN duplicate the issue IF I wanted to. But there is no reason I would EVER try to manipulate the platter in such a manner. Whenever I want to move the platter it moves.................... and the exact amount I want it to move. I am not even going to try and say the issue is non-existant but an exaggeration is an understatement.
shadow23 8:06 AM - 1 April, 2014
Quote:
Shadow, what is the mfg date on your sz?

February 2014

There's a complete difference with my first unit and the one I got today. It's not a safetyu feature. I truly believe that some units are defective.

Upload is 85%....
Emersiveav 8:08 AM - 1 April, 2014
I agree :)

I would hope for an improvement I had to pay retail on this where I normally wouldn't have but we are down to the deadline and have a big gig Saturday!
Dj Youkai 8:27 AM - 1 April, 2014
Quote:
Quote:
Shadow, what is the mfg date on your sz?

February 2014

There's a complete difference with my first unit and the one I got today. It's not a safetyu feature. I truly believe that some units are defective.

Upload is 85%....

Damn, I have the manufacturer date, when I first got it, I tried plug it in with Mac book pro retina. Opened up Serato, then it told me the driver not installed , it showed update driver or something, then It gave me a kernel error, but it that window disappeared, so then I upgraded to the latest Serato, and that driver not installed was gone, so yeah then I tested seems to work pretty good, platters was pretty responsive, took it to small gig, I haven't had any problems, then when I got back the next day, I started to read this forum, and saw this post, did that finger test, and same thing, not responsive with one finger, now I'm thinking was this unit became defective cause of that driver kernel error? Or is it really defective :-( I hope I don't have to return it, I live in Hawaii, it will take a while for it to come back I think :-( please Pioneer, please find a solution, Waiting patiently here.
Dj Youkai 8:28 AM - 1 April, 2014
Oops I mean the same manufacturer date also Feb 2014, and yours work :-/
shadow23 8:30 AM - 1 April, 2014
Okay the video is uploaded. Kindly excuse me as I can't scratch. I'm in no way good at scratching. I suck really badly and I understand if I get paid out for it. But hey I suck at scratching plain and simple!

Anyway here's my 2nd SZ that actually works
Watchwww.youtube.com
shadow23 8:33 AM - 1 April, 2014
I might even upload a video scratching with one finger lol.
shadow23 8:37 AM - 1 April, 2014
Quote:
Damn, I have the manufacturer date, when I first got it, I tried plug it in with Mac book pro retina. Opened up Serato, then it told me the driver not installed , it showed update driver or something, then It gave me a kernel error, but it that window disappeared, so then I upgraded to the latest Serato, and that driver not installed was gone, so yeah then I tested seems to work pretty good, platters was pretty responsive, took it to small gig, I haven't had any problems, then when I got back the next day, I started to read this forum, and saw this post, did that finger test, and same thing, not responsive with one finger, now I'm thinking was this unit became defective cause of that driver kernel error? Or is it really defective :-( I hope I don't have to return it, I live in Hawaii, it will take a while for it to come back I think :-( please Pioneer, please find a solution, Waiting patiently here.


I had the same driver error. Driver was not installed in my Win8.1 PC but it is installed from the 1st SZ ihad. But all good now though. Everything works as it should.
Dj Youkai 8:43 AM - 1 April, 2014
Wonder if it's the driver though that made it not responsive. Oh did you update your firmware when you did this video? Cause I did, the original firmware was version 1.0
saintsimon 8:46 AM - 1 April, 2014
shadow, thanks for recording the video. It's definitely a working unit you got in Your hands!
The combination of the one finger test and minor warp defect I have on the surface of both my jog wheels is enough reason for me to call my store tomorrow to start an RMA process, thanks for your help!
Dj Youkai 8:50 AM - 1 April, 2014
Quote:
Quote:
Damn, I have the manufacturer date, when I first got it, I tried plug it in with Mac book pro retina. Opened up Serato, then it told me the driver not installed , it showed update driver or something, then It gave me a kernel error, but it that window disappeared, so then I upgraded to the latest Serato, and that driver not installed was gone, so yeah then I tested seems to work pretty good, platters was pretty responsive, took it to small gig, I haven't had any problems, then when I got back the next day, I started to read this forum, and saw this post, did that finger test, and same thing, not responsive with one finger, now I'm thinking was this unit became defective cause of that driver kernel error? Or is it really defective :-( I hope I don't have to return it, I live in Hawaii, it will take a while for it to come back I think :-( please Pioneer, please find a solution, Waiting patiently here.


I had the same driver error. Driver was not installed in my Win8.1 PC but it is installed from the 1st SZ ihad. But all good now though. Everything works as it should.

Hmmm, you running Windows 8.1 with your new firmware? If it is so, the firmware update for Windows is a different version than the one you download for the Mac, wonder if I'll try use my Pc laptop instead and update firmware to that version, wonder if that makes a difference.
Dj Youkai 8:51 AM - 1 April, 2014
I mean you running Windows 8. 1 with your second DDJ-SZ?
shadow23 8:54 AM - 1 April, 2014
Quote:
shadow, thanks for recording the video. It's definitely a working unit you got in Your hands!
The combination of the one finger test and minor warp defect I have on the surface of both my jog wheels is enough reason for me to call my store tomorrow to start an RMA process, thanks for your help!

No problem. I do suggest that everyone not to hold on for too long. As i have read with other SZ owners that the return period could range between 7, 14 and 30 days. Talk to the shop where the SZ was purchased.
shadow23 8:55 AM - 1 April, 2014
Quote:
I mean you running Windows 8. 1 with your second DDJ-SZ?


Yeah I'm running SDJ 1.61 on my Win8.1 PC
shadow23 9:01 AM - 1 April, 2014
Just tested the SZ on my HP laptop (Envy M6 i5 Dual Core 2.6GHz) and it recognized the SZ and it's working fine on it too.
shadow23 9:03 AM - 1 April, 2014
Quote:
Just tested the SZ on my HP laptop (Envy M6 i5 Dual Core 2.6GHz) and it recognized the SZ and it's working fine on it too.


My laptop is also running Win8.1 (8GB of RAM & 500GB Samsung 840 EVO)
shadow23 9:24 AM - 1 April, 2014
Also updating the firmware made no difference with the platter sensitivity. hopefully next time Pioneer includes adjustable sensitivity in the next firmware.

I can honestly say now that I love the SZ. But Pioneer dropped a big ball here.
Dj Youkai 10:12 AM - 1 April, 2014
Quote:
Also updating the firmware made no difference with the platter sensitivity. hopefully next time Pioneer includes adjustable sensitivity in the next firmware.

I can honestly say now that I love the SZ. But Pioneer dropped a big ball here.

Well if it is, then Congratulations man :-)
shadow23 10:21 AM - 1 April, 2014
Quote:
Quote:
Also updating the firmware made no difference with the platter sensitivity. hopefully next time Pioneer includes adjustable sensitivity in the next firmware.

I can honestly say now that I love the SZ. But Pioneer dropped a big ball here.

Well if it is, then Congratulations man :-)

Thanks I'm quite relieved to be honest. Because if it turned out it had the same issue as the first SZ I have. I was prepared to return and just forget about the SZ altogether.