I sent mine last Friday. According tod FedEX it will arrive on:
Wed 4/16/2014
Long Beach, CA US

When It gets there.. I'll start my clock :)

Thanks.. Will keep an eye on this thread.

Sent mine off today. Spoke with Pioneer rep was told returned units had high priority. Turn around 2 weeks.

That's good to know. Has anyone been told what they are doing for the upgrade?

My unit just arrived to the Pioneer facility in Long Beach today (4/15/2014).

Issues 1: Jog wheel sensitivity
Issues 2: Jog wheel warped edges/surface

Note:
1. I specially marked my unit in a secret spot to make sure the same unit is returned to me (just wanting to see if they do the repairs on the same unit - which I'm almost positive they would - but just curious).
2. Sent the unit in a guitar box, we'll see if the unit get's sent back in a different box.

Will be checking on a daily basis.
I'll post when the repair status updates.

Just called pioneer today to schedule mine to be sent. Still waiting on email from em:{

If I recall correctly from last week, it felt like forever before I got a response email - I was almost going to call them again to double check to make sure they got the correct email address inputted in their system. I think it takes up to a full day or so. So unfortunately, yes, you gotta sit tight and wait for a good while!

Cool that makes me feel a bit better. Just glad i hadn't got rid of my sx just yet :) Thanx Saintsimon

I got my email within a few hours.

To be more precise on my call -> response email, timing experience:
Called at 930 am
Received email 330pm

Sent mine on Friday April 11, 2014
Going via FedEx Ground from East Coast
It should arrive in Cali this Thursday, April 17, 2014

Sent mine Thursday.

Arrived/In repair today.

I asked the Pioneer reps if they would give customers with jogwheel issues an expansion pack for the inconvience. Lady said no. We should all demand some compensation for this inconvience at least they should throw in an efx expansion pack.

EFX expansion packs come from Serato, not Pioneer. That's like asking Sirius XM to give you 6 months free because your Kenwood car stereo keeps blowing fuses.

I can't wait until repaired units start to come back so everyone can give us feedback on the new MK2 sensitivity knob!!!! ( :/Sarcasm:/)

Seriously...Patiently awaiting the return of units for those who had to send the SZ off for repair. Can't wait to hear their feedback and reviews on this Beast of a Unit, as it should have occurred on day one release.

Hopefully, after this mishap is behind us (after defective units are flushed out of the distribution chain), this thread will finally find a home in the archived section. :)

Keep us updated guys/girls!!

I didn't ask the Pioneer rep about anything for the inconvenience I had to go through. But the rep sent me a pair of Pioneer XLR cables for nothing. It's probably not worth a lot of money but the gesture alone was priceless. He is such a nice guy.

My SZ was delivered today April 16, 2014. Sweet
Time to watch the progress report

Can't wait Trodinaire!!

I am looking for progress reports from you X Trodinaire because I have not sent mine in yet and we live not very far from each other (P.G.).

Just checked my FedEX update just now:
6:10 am Arrived at FedEx location CITY OF INDUSTRY, CA

Will keep you posted.

Sorry Guys.. I guess now the Delivery time got Moved to Thursday instead of Wednesday.

It sucks because it takes 5 days to deliver if they are shipping it back via FedEx Ground.

STILL NO FREAKING EMAIL!!!!!!!!!! WTH

Calling them was faster for me

Seriously...be proactive. Make a phone call.

I called my reseller last Tuesday (in France): He said "We are aware about this jog problem from Pioneer but have no information/directive to follow, i suggest you to send me an email and i will contact you back"

That's just incredible from Pioneer !!! I'm not going to return back my unit if the reseller doesn't know what to do with ... !?! Grea job Pioneer :-(

Guys...it's not hard.

CALL PIONEER.

1> In France, Pioneer tell us to call our reseller
2> Reseller don't know what to do (no information from Pioneer)
3> ... ???

DJ Trice,
your reseller is obliged by European law to take it in for repair. If they can't, they have to repay you in full.

It's another problem, repair station in France (LAB7) don't have any information to fix this issue.
In fact the reseller can take my sz and send it to the repair station: but this repair station will don't know what to do with this sz because Pioneer don't inform them what to do to repair it.

At this time, i don't saw any post who tells that a sz have been repaired...

i will sell my one when they will know how to repair it: for the moment i can still mix with it

uggggghhhhh i keep checking to see if there's any update on my repair and....nothing.

face + wall = smack.

tracking

Update!
1:27 pm
Delivered
Long Beach, CA

Now.. The Clock will start Ticking. :)

Another Update:
From Pioneer Factory Service.
In Repair Process Now! :D

Repair Order Information Status
April 17, 2014 Stage 2 of 3

Moving right along... I think I am enjoying this LOL

Update on my issues trying to send this unit in for repair. On April 13th I received an e-mail saying that I will soon be receiving another e-mail containing shipping labels. (see below).

5 days later...no e-mail. Pioneer is a joke, their customer service sucks, and they are leading their customers on. I have been told directly by 2 different dealers that repairs will take 4-6 weeks and new units will not be available until July.

What a joke.



---------------------------
Thank you for contacting Pioneer Electronics (USA) Inc. We are sorry to hear of the problem you describe.

We are sending you a prepaid, preaddressed FedEx shipping label via separate e-mail for the return of your DDJSZ to Pioneer to correct this issue. Please carefully package the product, affix the shipping label to the package, and arrange for shipment via FedEx. The shipping label will include all necessary information to ensure proper handling once the unit is received at Pioneer, so no additional information or paperwork need be included with the shipment.

Once the unit is received at Pioneer, it will be repaired or replaced at Pioneer's discretion and the repaired or replacement product returned to you via prepaid shipment. We reserve the right to rescind this offer if product evaluation reveals damage due to misuse or abuse.

We look forward to hearing from you.

Sincerely,


Mark
Customer Service Representative

Oops, i mean: i will SEND my one to the repair station when they will know how to repair it.
For the moment, no one know how to solve this: no officical information about Pioneer.

Pioneer customer "service" is a joke

Ok, i just called the repair station in France, "he said that, piece of replacement for the SZ are ordered" I will have to recall him on end of april to know if these pieces are in stock.

For information on the pio dj forum, Pulse said "You contact Pioneer technical support for your country. They should now all be up to speed on what the process is for them to repair them. If the person you connect to doesn't know, ask if they can find a support person who does know."

Source: forums.pioneerdj.com

What you mean they don't know how to repair it, they don't really have to tell you. If it's a hardware issue then, what exactly can you do? You can see there are some working units that are working, I pretty sure they found out what's wrong with it, or else they would tell you to send it back for repairs, and I pretty sure they will test it out before they send it back to us, so yeah they might have messed up in sending these Bad boys without fully testing it, but they are doing there best in fixing the problem. And I have no problems with Pioneers Service. As soon as they received my SZ at their repair shop, they already working on my unit. So yeah, that's no Joke there. Enjoy yours, and when I get mines, I'll enjoy mines when I know everything is working Perfectly :-)

I enjoy my unit, just wanted that the jogs works perfectly: that's my only issue no more.
I'm curious to see how much time he will stay at the repair station.

I just want to be sure that they got the material to repair it before i send my unit to them. For now i continue to mix with it (more than 10 gigs of 6 hours done :-) ican still mix

I gived mine to my reseller (In france). he called me yesterday to give me the information from Pionneer "No repair for the moment. you must wait a software update"

Lol 2 différents kinds of Sound...
1 means: hardware issue
2 means: firmware issue

in fact there is a problem of communication between Pio and resellers lol

Received today and already in "Repair Process"

"In Repair Process" simply means that they have it. It doesn't mean that they actually have it open and on the operating table.

Mine's been "in repair process" since Monday, and I know damn well it doesn't take five days to replace a couple chips.

The saga with getting my unit back to Pioneer escalated today and I ended up talking with the individual in charge of the service center, there is no one higher than him in this area. I promised not to give out his name and contact info but I did have a chance to ask him a few questions. He gave me permission to share this with the group

1) Will the original boxes be returned to the owner?

Normally no, they are recycled, mostly because they do not meet shipping structure integrity and may damage the equipment when shipped back. In the case of the DDJ-SZ however the original box will stay with the unit and be returned to the owner. In the rare case where the box is damaged then a comparable box, with a handle, will be used. This box may/may not be a DDJ-SZ box however.

2) What exactly is being repaired / replaced?

There is a firmware update being applied. In the cases where the jog wheels are not up to Pioneer's specs, they they will be repaired or replaced.

3) How long do you expect the process to take place?

Right now we are shooting for an average of one week turnaround time. We hope to get that down as the process continues to be refined. These units are taking priority over other repairs happening at this time. Currently we have received 60 or so units and we expect more to come in over the next few weeks.

There we go everyone, the latest information straight from the person who is in charge of this process. He called me when it was discovered that after 12 days there had been no contact with me and that the mailing labels are a two step process, Pioneer's and Fed-Ex's. In my case it appears Fed Ex dropped the ball.

I should get new labels with a day or so and then I can ship it. I'll keep everyone up-to-date.

Thanks for this VJ Justin Allen. Great info!

Funny that, after all the BS and frustration you've had to deal with, you're the one that winds up with the most useful and direct info.

So it was the firmware then, ni hardware issues then, just feel sorry for the peeps with warp jog wheels :-/

Exactly , Im just reporting the status I never said it was actually being repaired. We'll see what happens...;)

I do not think it is warped but missing some glue to keep the touch plate secured.

I left a note inside the SZ box noting this issue and hoping they fix it.

I have the same issue and left a note about the platters lifting. You are absolutely right I think they need to be reglued or something. ..

As far as i can tell its a firmware issue on a read only chip so they do have to replace the chip because it can't be updated via firmware update, i know they were waiting for parts before they wanted my supplier to send mine back to them so they must have to replace something!!

EPROMs can't be erased electrically, and are programmed via hot carrier injection onto the floating gate. Erasing the data is done via an ultraviolet light source, although in practice many EPROMs are encapsulated in plastic that is opaque to UV light, making them one-time programmable.
So it's easier just to replace....
Also, if it was the firmware on this chip that needed updating, then they would be recalling all of the SZ's and not just the units that are playing up.... Who knows???

Deffo dodgy chips

Still no update on my repair status since the 16th, just fyi.

Did you contact Pioneer? I just got off the phone with a rep. She informed me they're working on the first wave this week. Mine arrived yesterday and she sent me a link with real time status. Give Pioneer a call instead of email. Hope that works for you.

Great News Everyone. Just Checked My Status.
I'm On Stage 3! Repair Completed!!!! :D
s16.postimg.org

Mine is still in stage 2 of 3

Looks like that didn't take too long. Awesome.

Pio said a week or 2 to complete
So that is great news!

Yep.. I just woke up, Click Refreshed... And BAM!!! REPAIR COMPLETED.. Just have to wait and see when it comes back to my hands that it's working 100% . I pretty sure it will be.
So Happy Right Now... Plus I'm getting my case soon too!!! :D

Checked again, and BOOM. Repair completed! Can't wait to get this thing back.

AWESOME MACK!!! This is pretty entertaining :D

I'd love to see this thing come back by Friday (though not likely). I've got a mobile event on Saturday that I'd love to bust it out for.

Same here Also. Wedding On Saturday. Would love to take it for a spin. :)

Keep us updated on the fixes take videos!

Will Do. :)

Waiting for the news from you guys :)

I'd just like to state that this cluster-f#ck of a PR nightmare would have never happened under Karl Detken's watch. Just sayin'.

manny i agree with ya there.

Can't believe there is so many customers with issues. I was just about to order one and doing the research I'm starting to reconsider buying this Kit sounds like a nightmare. Wishing you all the best thanks for the thread you all just saved me from a lot of trouble.

Shouldn't be that bad anymore. Pioneer has pretty much fixing the issue. For us guys it was frustrating than the people who never purchased or planned on getting it. You shouldn't just walk away just because it had issues. Now pretty sure the next batch wont have that problem and when I get mine soon, I'll be a happy camper once again :)

Wish they would update the shipping date on there...

April 23, 2014 Stage 3 of 3 Repair Completed!

So I am assuming they will ship back the SZ via FedEx Ground, that means it will take 5 days to get to me (East Coast)

Ah well! I'm glad that it is fixed :)
I was about to buy some new gear just to fill in the empty spot in my collection LOL j/k

Tracking number added, but not shipped yet.

Update for me:
I have a tracking number added and but no shipped date, I think it's gonna show later tonight

Yep. I imagine FedEx hasn't even picked up the shipment yet.

I think yours might come to you before me. Since I live on an Island. :P

probably. I'm in Seattle so not far away.

Hey guys,

I live in Canada and Pioneer gave me a company in Quebec to contact re sensitivity issue. The first dept I got when calling this company was their actual tech dept doing the repairs and the guy let me know they haven't even received the replacement part from Pioneer yet. He said he was hoping to receive by sometime next week but there was no guarantee. They also gave me their puralator acct # and shipping instructions. I'm going to wait until the part comes in before sending. Anyone else heard this as well???

Hi hottiredandsexy if you don't need to use it now or you have a backup for a gig. Then send it already. at least you know it will be at Pioneers hands. And then probably have a ticket on whoever got to their first will be the first to be service. I hope that make sense.

+1

Okay Update. FedEX Finally Picked it Up.. YAY!!!
But....
Estimated delivery :
N/A
HONOLULU, HI US

So Yeah.. We'll see tomorrow... I hope it's Friday.. It would be Sooooo Perfect :)

Same here. We're obviously both in the first wave of repairs.

Yep.. Wonder How Saint is doing with his?

Estimated delivery...SATURDAY.

Did you guys send your DDJ-SZ's in their original box???

My estimate deliver time is also Saturday, man. I have Wedding that say also, I hope fed ex comes before 11am, and no I never sent the original box, I used the outer box that the DDJ-SZ box that was in it when I first got it delivered from AMS, then I bubble wrapped the DDJ-SZ and stuffed alot if newspapers in it. I guess it worked :-)

i used my original box. the confusion over the boxes is because the rest of the DDJ line comes in the lighter "handle boxes" which are unsuitable for shipping. the SZ are equivalent to a standard shipping box so they're fine for transport and won't be recycled by pioneer.

Well I hope you're right. I was told by Ashley from Pioneer not to send the Original box there, cause it will be recycled. So I didn't, but I did read somewhere here that you can cause Pioneer made an exception, but I just sent the different box just in case.

Pioneer service centre in UK was also waiting for the parts..... Just rang them and mines been done and returned to supplier yesterday, hopefully I should get it back today or tomorrow :) shame I'm at work during the entire opening hours of the store :(

Update:
3:33 am
Arrived at FedEx location
CITY OF INDUSTRY, CA

I hope it goes to Hawaii after this. Still saying:
Estimated delivery :
Sat 4/26/2014 :(

You guys shipped them? I just called my local pioneer dealer who I have a good relationship with and asked him to order me some IC Chips - should be here in the next few days as they were back ordered till today. When they arrive ill just drive about an hour and have him install them. Has anyone had it completed yet?

Have you read this whole thread? We did Post it was Completed.. I'm just posting that they shipping it back to me. :)

Pioneer told me I needed to ship it back to them, then they emailed me a shipping label, then I shipped it. Just following their direction.

I thinks we're all just as excited as you guys waiting for the first set of repaired ddj sz to come in.....

Keep me upto date guys

If this is a frimware issuse well why don't they just release it so we can update by ourselves without shipping them?

It is not an easy firmware update. From my understanding a flash chip inside has to be replaced.

You really need to read the threads about the SZ and the issues with them.

serato.com

serato.com

serato.com

Well heres my story
4/16 called pioneer
4/17 no sign of shipping label in email ( inbox & spam)
4/18 contacted pioneer. Gave me tracking # and to contact fedex. Did so and fedex has no control over the request of shipping label through manufacturers. So I then contact pioneer once again to tell them " I NEED A SHIP..... PING.....LAAAAA......BLE!!!!!! They reply give it another 48 hours :/
AT THIS POINT IM PRETTY IRRITATED BUT KEPT MY CALM AND GAVE EM TIL TUESDAY.
4/22nd comes and guess what NOTHING!!!!!
4/23 Decide to give em one more shot. LAST ONE. & BAM!!!! I finally got it;)
4/24 Shipped the BITCH out so now lets play the waiting game..............

Been told by my supplier in the UK to expect mine back week commencing May 5th!!

Mine has been repaired in UK, my supplier received it back today, I will be picking it up in a couple of hours :)

Sweet, video and tests!

Please let us know how it is and if the issues are indeed "fixed".

Let us know if it's repaired or replaced.

Let us know what kind of box it came back in.

It's only fitting that you get yours back first! Awesome news.

+100

I have received mine back just now.... and WOW what a difference, very responsive... just how it should have been.... received back in its original box (UK)...
Will upload a video soon......
I can finally say:
THE PIONEER DDJ-SZ is PERFECT (even the airhorn :)
Also, theres no fizzing out issue as before when touching the other jog wheel....
I will create a new thread :) and post the video there

Hats of to Pioneer for accepting the problem, finding a fix.... and... well.... fixing it ;)

Nice

Fantastic!

We have the reparation here in Sweden in my city. So I just took with me the controller and they fix it within 30 min. They replace a new chip that they call it and in that chip it's new firmware.

LOL. I piss on Pioneer. This was my first and last time buy of the pioneer.

Pioneer trying to play hard like Apple. But sad enough they fail.

Pffft... What do you mean they fail? No-ones Perfect. Not Even Apple.
Anyway... Congrats Kross-ddj.. I'm So Glad yours turned awesomely, And Congrats Pioneer for "Faily" Fixing the Issue. I can't wait to see a video, and of course I can't wait to get mine, :D

LOL u guys have waited in days, I got mine fixed in 30 minutes. :D and yes it's huge different

Good for you bbnation. Now I would like you make a video pissing on your DDJ-SZ, since you say that they fail.

No need to be a smug cunt mate!! ^^^^^ what a dick ^^^^^

I'm excited to hear they fixed the problem. Now I'm patiently waiting for mine to return. Please post videos for us that are still waiting.

Isn't this the same guy that said this his first & last time buying pioneer? I've been a loyal pioneer customer since '98 and I'm satisfied with the way they've handled it. If he's that disappointed than sell the unit and move on.

I rather see him Piss On the DDJ-SZ if he has the BALLZ to do it. ROTFL!!!

I dropped mine off at FedEx today.

How are you guys getting progress information from Pioneer?

Mine isn't updated yet.. I think I'm gonna call FEDex now.. and see if it's there now.
Still says:
Estimated delivery :
Sat 4/26/2014
HONOLULU, HI US

How are you guys getting progress information from Pioneer?

follow this link enter your info

parts.pioneerelectronics.com

Got Tracking # today :)

Congrats! DJ_X_Trodinaire :)

Mine just made it to FEDex:
4/25/2014 - Friday
9:30 pm
At local FedEx facility
HONOLULU, HI

I guess I'll be getting it on Saturday for sure. Gonna Wing This one.. and Use it at this Wedding :D

Lickle Jon live on RED 96.7FM. The most anticipated JUMP OFF on PULL UP SATURDAY . Tune in from 6.00 -9.00AM. with @lickle967 & @StrykerRegal @red967tt

ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ

zzzz indeed

Come To Papa :D
4/26/2014 - Saturday
5:58 am
On FedEx vehicle for delivery
HONOLULU, HI

Sorry dude this is against the rules here. Just out of curiosity have you seen any ads from other users such as this yet? Multiple posts is kind of pushing the issue.


- Be nice to others.
- Not pass yourself off as an employee of Serato, or an employee of any Serato business partner.
- Not post advertisements for any product or service.
- Not post any contact details.

Pretty much the ONLY rules that exist here.
Just trying to help.

noted

I got mine earlier this morning.. but.. I have a wedding to attend.. so yeah.. Ill post mine later.. maybe during the wedding.. Gonna Test this BadBoy Out :)

Pffft! bring the SZ to the wedding! wear headphones! LOL

Pffft, and why not? I'm VideoDJ for the wedding. LOL @ You

He didn't break any rules. He was just promoting a show. A show is not a product or service. What he did do however, is show that he has no tact by posting it in several threads. Shameless self-promotion is fine, but have the decency not to plaster it all over the forum.

A show is a product.

Fuck off. Shit like that is gonna put people off listening to you. Thread jacking?- Promotion for Retards

yeah,i send mine this morning.maybe took a week.
did any one find that the FX control parameters value cannot be save while using ddj-sz?
like if i set first FX parameter value to 12 o"clock and 2nd to 9 o"clock,and the next time i
power on my ddj-sz it will return back to zero.

Anyone has this issue ???

Ding Ding Ding!!! Winner!!

A product is ANY end result. Physical or non physical.

I apologise for posting it, i was not aware of that. It is a broadcast that i normally send out every weekend while i am on radio working. I sincerely and humbly apologise for the post

Good news Kross-Ddj, so i will send my one tomorrow

No worries. The "noted" comment was honestly enough for me LOL. Most people don't even acknowledge. Absolutely would have been dropped if someone else didn't bring it up though. @ soundboyz as far as I am concerned you have been a pleasant & constructive community member and NOBODY is perfect so don't sweat it. Keep on Keepin' on!

NOT that you even owed ME anything LOL. I'm just sayin................

hahh,i get back my ddj-sz within a day.
so great,cum back and every fine and no issue
with the jog wheel anymore.
anyone who have ddj-sz should send it back asap.

Congrats to all who have received their units back in working order!!! Hopefully we'll start seeing an abundance of videos across the web on how you DJs are getting down on the SZ. :)

Peace!!

Any idea why Pioneer would choose to use these EPROMS? I've had dozens of music-related and radio-related devices that have had user-updateable firmware... it's been the norm for ten-plus years and seems very '90s to NOT have it. What's the reason?

After this expensive problem maybe Pioneer is asking themselves the same thing but what's done is done... mine is a serious question just of curiosity. Thanks in advance.

There must be a reason....... we can update the firmware of the SZ, but maybe this bit of info on the chip was never meant to be re-written.... I always wondered how the code was wrong on only some chips?? Or maybe there WAS a dodgy batch of chips?? We may never know

But posting a mix is not? Whatever, Y'all are wrong. I've seen links to dozens of shows on this forum throughout the years, and until now never saw anyone complain about it. So anytime anyone posts links to EDC, Counterpoint, Coachella, Moogfest, you know, Festivals, then they are advertising? I'm sorry, but I disagree. I would love for a Mod to come and weigh in on the subject.

Regardless, what he did was indeed tacky.

I believe there is ONE thread called "Post your mixes HERE" My guess is that is the area in which mixes should be posted. But hey what do i know. I'm wrong. I've also seen plenty of racial slurs, racist comments, e-mail addresses, etc. Doesn't mean it is allowed. Truth be told all of these occur and TBH the mixes being posted are not ALWAYS torn apart. As a matter of fact I believe it was the second time he posted it that most chimed (including myself) in.

Then you would be guessing wrong. A regular ole' forum member created that thread.

Posting links to mixes, radio shows, parties you're playing at, etc.., that does not break the rules. If Y'all want to clown on him, do so for posting it in multiple threads for which it was completely unrelated. It's like when my dumbass cousin posts some random greeting in a Facebook discussion that several of my friends are in the middle of having......I clown his ass for being so stupid that he can't create a separate post to my wall. It's like that. If Soundboyz wanted to promote his radio show, he had every right to, but he should have created his own thread to do it.

Anyway....back to the topic at hand, "Jog Wheel Repairs".

I got mine back on Saturday, took it on a wedding gig to test it out, of course I had my SX as backup, jog wheels works perfectly so far that time, but what I noticed the fader is acting up, seems to cut off the track when I move it just a little bit to the right when I just slide it to the left, I'll post a video later, I'm actually at the DMV registering my car. I hope I can figure out what's going on when I get back to my office.

Sent mine today. Included a note asking them to check out my crossfader also. The cut just isn't sharp enough. Even set to 0ms.

I miss my DDJ-SZ :(. Where ever you u are just know daddy loves u

There's a Utility function you can use to fix this. I can't remember exactly how but if you google it I'm sure you can find it, my friend did it for me. It's some sort of special startup mode for the unit that lets you tweak certain things about how it functions, one of them being adjusting how sharp the crossfader opens and closes even when technically supposed to be at 0ms. After my friend changed the utility it worked much better.

Or we could wait for innofader to release the a fader for the sz. That would be dope. I love the innofader on my djm 800.

LOL

Please. If you can find that info. That would me I think Also.

That would be helpful, thank you.

haha.

FUCK YOU

tisk..tisk....now that is breaking the rules.

Looking for help in here.. I don't need no fucking wise ass reply from YOU FUCKING ASSHOLE!!

An my Apologies to everyone else except for BlackAssholeAvenger

My one is now @the repair station in France.

Wow, you need to relax, man. I was just having a laugh at your auto-correct. Jeesh!

The information you guys are looking for is in the manual.

This is why I wish there is an edit button in here. You really caught me in a bad mood. And I took it out on you and I apologize. Big Time. Just wish there is an edit button.

Thanks DjCity, Now if I can only find the manual. Is there a video of this posted? *sigh I guess I just download the manual :/

Wait.. is it the Pioneer DDJ-SZ Manual or Serato?

pioneerdj.com

Page 26
Adjusting the crossfader cut lag

I already said I did that. Still has "play" in the crossfader before the sound cuts in. Even set at 0ms within the utility mode and curve set to sharp on the front panel. Honestly my SX was sharper

Can anybody explain more clearly how to adjust the crossfader cut lag? The manual just says to turn the selector knob, but all that does is scroll thru the library. Am I missing a step? If I am, it's not very clear.

Same thing with the needle search. It simply says "press the censor button", but um...it's doing nothing.

nevermind. rookie move.

You have to go into "utility" mode first.

Im also confused with the directions

Spoke too soon there sorry

My lag is still too long for me too, but I'm starting to think it's a software problem rather than hardware. I was having this issue with SDJ on 1200s and a 61 the other night as well.

Started a thread on this. Hopefully it'll get some attention.

serato.com

Told you. But it wouldn't be a software problem as no mixing is done within the software

Check out the link I posted just above damehype. After messing around more (after I posted the comment you quoted) my thoughts evolved into what I posted above.

Send the kid off to summer camp, return... tbd

Just shipped mine yesterday 4/28 from Florida, should reach Pioneer by Fri 5/2

lol

called pioneer
fedex shipping label was in my inbox the next day
sent mine in w/ the original box on 4/25 from VA
arrived 4/30 (today) at CA
now the waiting game. cant wait to get it back !

Should i call them tomorrow to get an update or just wait patiently?

I have the ddj sz. I have little signs of the platter not responding. Should I still send it in for the repair?

What do you think?

Yea I should send it in. ESP for the price we all paid.

Of course you should send it in for repair.
Why would you not want a working unit?

enter your information here

parts.pioneerelectronics.com

Hey Guys, I uploaded a video of my SZ .. My Jog Wheels seems to be working fine well when i was testing it at my Wedding Gig this past weekend (well So far working good that time :/ ). But I noticed something else was wrong. Here is the thread. Please, I need to know what you think of it.
serato.com
I also added black matte vinyl stickers on the Jog Wheels, but it seems to have lost its sensitivity, I forgot to post a video of it without the stickers to compare. So I'm gonna go backwards and take out the stickers again and show you the difference. Will post that later. But please. Check out the thread. Thank You in Advance.

Just checked the status repair is complete. Now the waiting game for its return home, hopefully I'll have it back before next weekend.

The sooner you send it in for repair is the sooner you'll get it back. I sent mine on 4/15/14 from Chicago. It arrived 4/22/14 and I just got a repair complete status. I'd recommend you send it in for repair especially since you've invested over $2000.

Give them a call to get the link for your repair status.

My joint is in stage 2.

Repair in progress.

Repair in progress for me as well. Day 2 of that :)

May 01, 2014 SZ is back home and it is working as it should

instagram.com

I am proud to be a member of the One Finger Scratch DJ Crew LOL

i have shipped out mine today back to Pioneer

Now that's what I like to see. Can't wait to get mine back, hopefully sometime early next week.

So is everyone getting back the original box?

DJ_X_Trodinaire,
I wanted to ask you how the crossfader responds since you got it back. I've seen a few videos with people having crossfader issues that they didn't have before sending it for repair.

No issues with my cross fader

Yeah they used the original box. So mine is f'd up. Got wet from the rain and tore up one side of the box. I sent it double boxed too.

im pissed as hell, after seeing everybody get theirs back in around 5-7 days, mine arrived their the 22nd its now the 2nd and still in repair process stage 2. bullshit

Bump

No issues with my crossfader either, also I have noticed people mentioning the slack mic knobs and also slack beat knobs (to the right of the fx knobs).... I think this is the way they all are as I've noticed people mentioning this in other posts about build quality.

how come i cannot select DDJ SZ as a model number ?? :(

Did all the ddj sz have this problem or just some?

The REPAIR process is about a week, but the total turnaround time is about two weeks or so. My SZ was one of the first to go back and it was 15 days total.

Many did. Since Pioneer asked all retailers to send back their stock on hand (not technically a recall) to fix the issue across the board, I'd venture to say that *most* of them had this platter sensitivity issue, but there's no way to know for sure since none of us have the hard numbers.

There was one on post that said that there were about 60 units sent back in the first wave of repairs though, for whatever that's worth.

Just type it in

"DDJ-SZ"

Cause I have a march build ddjsz. And I have no signs of the issue like I have seen on YouTube. Where the platter did not work at all.

Nice to see all the users getting their units fixed!

No one has Mic issues with the SZ right?

Many worked perfectly fine from the beginning.

Mine has been showing repair complete since 4/30. I'm still waiting for shipping date. Called Pioneer was told it was in packaging stage. Not sure how much longer I'll have to wait to receive shipping date & tracking number.

I'm sure it'll ship on Monday.

They're likely gonna ship them out in batches.

Mine has been there since 4/18 on Repair Status till this day.....sucks!!

When was the last you checked the status? Mine arrived 4/22 repair complete showed 4/30. Still no shipping date.

That's what I'm thinking at this point.

Mine just went to the repair completed stage. It only took 2 days since it was received to get there. Now to wait for the shipping.

Anyone from South East Asia that purchase a faulty SZ ?

Repair completed.

I'm waiting for shipping info now.

I'm not in a rush though because I am still waiting on the Odyssey case.
That is suppose to shop in about a week.

I'm probably gonna get both of them about the same time.

If I was to order a ddi-SZ now would the problem be fixed on new models?

yeah, but you won't get it til the end of june at the earliest.

I have been told mid may by pioneer rep

You should ask the Pioneer rep.
He should know better than us what's up with the new batch of SZ's and when they should be available.

The Guitar Center in Lynnwood, WA has a couple in stock. Could try ordering from there.

When I did ask him about it he said there was not a problem intill I showed him on the shops display model

Hello,Guys
ATTENTION...I found new problem Pioneer DDJ -SZ...
I dont know where its coming software or firmware or hardware?
But first that SZ working fine like SX...I was able to download the song directly deck.
Not nessesary do not need to do library....
The problem is the same as trying load song directly from a memory stick or external hard drive...
I testing this SX working fine 3 diffrent computers then i change SZ not working (Computers Windows 7 and 8.1) and that Pioneer repair service center testing too Apple computer and
the result was the same (My SZ is being repaired there jog wheel problem).
We here in Finland, there are two machines and both are doing the same.....therefore, we suspect that this firmware 1.12 its problem because Serato 1.6.1 and 1.6.2 do not affect the result...
I use that Rotary selector when i load song that deck (SX push to button).
Is this a bug or a new feature I do not know.....But It is easy to test...take stick with the music folders put it in the computer's USB connector.....And use SZ rotary selector left or right...and find that memory stick and select folder and choose song you want to download Serato deck....(Remember first open that files view Serato Dj you can see that memory stick).
I hope that what is at issue, and I apologize my English...I hope you will get a clear....
I think this is a clear failure you not can play quickly directly from an external source....
And another thing i want keep folder my computer i dont need library...

BR,Kari Hokkanen / Finland

Huh?

Carlos,

is the USB stick Analyzed by Serato before playing the song?
Maybe the files are corrupted?

Don't understand what you mean, I've been using externals on every gig with my SX, and I use it too on my SZ, all the files are Analyzed, and I don't find the hard-drive in serato, I make crates first in serato, or drag the whole folder into serato Dj and it will automatically make the a crate with the same name as the folder you dragged into SDJ,, then analyze the folder, even on SD CARDS, I load the music or video into the crates. So yeah, no failures here, maybe you should try it that way, pretty sure it will work for you.

NO ISSUE REPORTED HERE:


If you are saying you are not able to play directly from a source without first adding to SDJ collection then you would be incorrect in your whole concept. Serato is not designed to work this way and the whole reason you must analyze prior to using a song is there to protect you. YES it works usually without doing this and I HAVE done this in an emergency situation but this should not be normal practice. Furthermore this has nothing to do with the hardware you are using this this is NOT a DDJ-SZ related issue.

Hello,
I know all that analyze and create same name folders..And my concept working before fine...And working still fine Pioneer DDJ-SX but no any more SZ...
Its a right name that...What you called emergency situation because if want play songs without analyze...for example memory stick...You not cant because something changed....
Software...Firmware.???
That used in an emergency....Not working anymore...
Why did it work before and now it does not work anymore....
I ask that you answer the question...?

BR,Kari Hokkanen...

Maybe it's a New Feature that is telling You that you "Shouldn't" use it that way. :)
IMHO you should start making crates and analyze your files the way it should be done to avoid any problems. Not a DDJ-SZ issue indeed. DDJ-SZ is a whole different Beast then the SX.

But.. Any way. Let's get back to the Topic shall we.

How do you know if it ships?

If you are using the pioneer online repair tracking. It will provide you with a tracking #

Thanks!

Just called Pioneer today and now I have to wait for my shipping label.

Just called Pioneer still no shipping info. Told in shipping dept. I'm getting irritated now because mine has shown repair complete since 4/30. Pioneer bullshitted us saying 2 week turnaround.

That's BS. It has just sat there for 3 days? I would hope it ships today.

I was just inform that Pioneer is not repairing my controller DDJ-SZ. They have shipped out a brand new one for me.

Why is that? And do you have to wait any longer for a new one?

Wow, aren't you lucky.

Wheni first talked to pioneer and asked for a new replacement, she said they would have replaced mine with a new unit if they had stock. So I guess now they have stock available.

No matter to me now. I got mine and still happy :)

You're so lucky, you may have an extra Serato Video Voucher then, please update when you receive the SZ back :-)

I received shipping label 4/10...starting to look like 4 weeks which is b.s. Only had it a week total when I sent it off.

Mine is being dropped off at Fedex today. So Pioneer should have it in a week. I'm guessing this is going to be a 3 week ordeal with shipping both ways if I'm lucky.

I think Pioneer need to make an official statement about these units cause as the way things are going people confident in the DDJ-SZ is at a low. Pioneer need to come out and say weather there is a serious issue and stop the sale of the DDJ-SZ until they solve the batch that they have already sold.

They already did. They told all authorized retailers to pull stock off shelves and send back to Pioneer. It is then up to the retailers to listen to them.

great.

i just read the site and i did not see anything about a recall. where did Pioneer say to all authorized retailers to pull stock off shelves?

I did not see that ....

Well we are not retailers are we? That was sent to retailers. If you ask an authorized retailer they should tell you more on when they got that message direct from Pioneer. Hence the reason why that is exactly what they have done. Make no mistake Pioneer has handled this entire issue with professionalism & care all in a timely manner. It is up to us to take advantage of the straight forward & direct advice & instructions they have set for us to follow if affected by this issue. Would we have been better off without the issue..................... probably (then again there are some individuals who got more than one Serato Video license by less than honest means, some of whom did not even keep any units LOL) but the point is it happened and Pioneer handles this like professionals.

It's stated right here.
pioneerdj.com

As much as I am enjoying all the conversations and the fuzz about the jogwheels...today I tested a unit and I noticed another bug and that is that lowering the upfader meant killing the effect on that channel also, with other words on this unit the effect was not working "post fader".
The sound of the effect should keep on going till it dies out especially in delay and echo effects.
Anybody notice this?

That's not a bug. Post-fader Effects are not supported on the SZ, and never will be. It's a limitation of the hardware.

It was supported and working perfectly on the sx so why would it be a limitation on the sz?

you posted this same question at least 3 different times, 1 of which i answered for you and posted a link detailing it.

Take the time to READ it and you will have your answer.

My SZ was one of the first shipping out, i got it in last February. With the jog issues of course, at first i didn´t think it was a big problem but it was, i could´t keep the track at all and lost it almost every time.
I sent the unit away to fix it up, 5 days later i had it back and now it work as it should, i don´t have any problems at all with the controller. It works perfectly. :-)

My guess is because the SZ is not the SX. The SB has filter fade so I am guessing the SR, SX & SZ all are required to have that same feature as well using this logic correct?

And today my unit appears WITH a tracking number. And of course when it arrives next week I will be out of town for two weeks :) sigh

Im glad you are getting it back :)

It is worth it!

Awesome VJ Justin Allen.. Happy For You. :D

Thanks all. I am taking the long view with this controller so a few weeks here and there isn't a big deal. Just want to play around with it :)

Well I have had mine back for a week and no other issues, latency or crossfader.

The feel/layout of the SZ over the SX and SR is nice!
Cant wait for my case to arrive so I can "walk" the SZ out lol

I hate you ALL!! I'm still waiting for new stock to come back in retailers.... Should have kept mine and sent it to Pioneer.... DAMN

Glad to see all issues are solved for most of you. I'm also waiting on it to be back in stock. I pre-ordered back in February. On a side note, can someone please explain and/or post a video on the echo color effect. Can the parameters be adjusted? It it my understanding that this is the only echo that it's post fader.

I can confirm that the echo IS post fader, along with the other "on board" effects. It's the SDJ effects that are pre-fader only.

Mine just arrived, set it up no issues with platters or crossfader. Definitely worth the wait and minor 3/4 week setback.

Bought a DDJ-SZ a couple of weeks ago and I'm curious to know if my unit is affected by this issue or has been fixed by the reseller.

See this video I made:

Watchwww.youtube.com

It's a March 2014 build.

So what you think? Have you been looking at other videos who has platter problems? Does it matches your platter sensitivity? Or is it different, when you touch it, does it ever miss a contact? What you think?

Looks fine to me.

Touch left jog with 1 finger (tip), then touch right jog with a few fingers while still keeping the finger on the left jog..... what happens?

From what I can see, his works fine.

Pretty Much What I was trying to Hint.

Im assuming he's a new dj and doesn't know the difference between good or bad platter response.

It doesn't miss contact unless I use the very tip of my finger. But really, who uses the platter using their fingertips?

I've brought these out on 2 gigs and can perform flawlessly on vinyl mode with my mixes.

Any Canadians out here who've sent their equipment and got it back? Also, would you happen to know who to contact or send it to?

Thanks.

This again?

The point is, your controller exhibits the issue. Why would you want to keep it that way knowing that there is an underlying problem? I mean, who knows if this issue might not develop into a larger one later down the road. Pioneer discovered the issue, and has a fix for it. Don't be reluctant, send it in for repair.

Yours isn't showing the problems like the rest of us had.

He says it loses contact w' the tips of his fingers. Therefore, it does exhibit the same behavior as those that experienced the failure.

Send it back asap

I saw his video and it looked like it was working fine. Mine wouldn't stop at all using one finger.

I say he should post a video using the tip of his finger also. As far as I see, it looks like it's working pretty good. If he's having Tip Finger Issues. He should send it for repair.

As I said, I notice the sensitivity issue when using the Finger Tips and only if I intentionally do it.

Otherwise, if I hold the platter properly or even with one finger (flat) - doesn't miss contact at all and from my understanding is what Pioneer designed it to be.

I've called the retailer and they will exchange mine from the newer batch when they come in a couple of weeks (to be safe).

If it was designed like that. Pioneer wouldn't have recalled it. And wouldn't have given free shipping labels for repairs.

If your platters act the same as mine as in my video. Then you have no worries.
This video is when I finally got it back from platter repair. And it's working 110% Better than before.
youtu.be

I totally agree with you.

But in fairness to Pioneer, I think they were more forced to acknowledge the issue and conduct a recall to silence these one-finger whiners. Every major company would do the same. Just my 2 cents.

They're doing the right thing.

One-finger whiners? Ignorance is bliss, eh?

My SZ was UNUSABLE due to this issue, as were many others. Just because it's not a problem for you, doesn't mean it's not a real issue.

I'm able to scratch faster and more accurately when I'm just using my fingertips because there is less surface area making contact with the record/platter. When I push the record forward, the flat part of my finger touches the surface - just like yours - but when I pull back, that motion naturally causes only my finger tips to keep contact. It was at this point that my platters would "let go" and essentially become nothing more than jog wheels. This is poor *performance* issue -- poor performance by the machine, which causes poor performance by the DJ.

So has anyone except soundboyz gotten a brand new replacement instead of a repair? He seems to be the only one that got a new SZ.

Well my platters don't react to any touch unless its my skin. Finger nails don't respond etc. It's in no way a problem.

AJJJ: it.sounds like your looking for a fault. Your platters seemingly work fine

I assume he sent his back to the retailer....though, I could be wrong.

So he will probably be sending that new one right back to pioneer...

I haven't heard of anyone else getting a new one from Pioneer.

If I remember correctly, he said that he has to wait until' they get new stock. So, perhaps not.

Mine is in stage (2)!!! Hopefully they will be able to finish it and ship it out by the end of the week. This whole thing feels like it's taking forever.

I wonder if they rush shipped some of the new batch directly to Pioneer. You would think they would. Idk?

Mine is Coming Back Home this Thursday :D

Congats Youkai!!! I hope they got it right this time.

Yes, Soundboyz sent his back to the retailer.

Mine will be back this Thursday also so I'll check to see if they did anything to the crossfader

mine arrived at Pioneer's repair center on the April 30th
They haven't inputted my DDJ SZ in the system. its now 5/13 with no status on my DDJ SZ even when i call pioneer. how fking ridiculous is this. They keep telling me they will email me a status update but it hasn't happened yet.

frustrated :(

Mine arrived on 4/18 and is 5/13 and still on Repair Stage.

Damn, why do Y'all put up w' that? I would be on the phone raising HELL!!

Only thing that comes to mind is that they are waiting for parts?? Mine is in stage 2 now and I could only hope that it doesn't stay that way for 3 weeks :/

I only got to use my SZ twice. I just want it back and get my case already. I never waited so long to use a piece of gear... geez.

Keep us posted cuz that was one of my issues. I also wasn't so happy with 1.6.2. lots of dropouts. I never updated to 1.6 and found 1.5 pretty good. I set my USB buffer at 0 on scratch live without any dropouts and my buffer at 1 with 1.5 and it was pretty solid but that's not the case with 1.6.2. I also read somewhere that the usb buffer is not the same with SDJ. Something about SDJ's USB buffer being tighter then scratch live??? Someone said that in SDJ set at 5 is the same as it being set at 0-1 in scratch live. Is that the case?

That's what they're saying.

After tinkering with some settings, I've found that 1ms latency and 5ms device buffer is ideal for me. I can bring my buffer all the way down to 1ms without any sort of dropouts or warning lights, but the sound quality is pretty terrible.

I noticed a static sound of some sort at times. Even my wife said it sounded pretty bad. When I get it back I will try it around 5 and see if I'm able to scratch ok with it that high.

I'm not sure if you're understanding me clearly.

AUDIO LATENCY -- 1ms

DEVICE BUFFER -- 5ms

These are two different settings. 5ms buffer is extremely low (considering the highest is 50ms) and will leave your control very, very tight.

This is for DVS. Not the SZ.

gotcha...

I was only talking about the USB Buffer

yeah keep that one at 1ms or 2ms. 2ms is supposed to be tighter than 0-1 on SSL.

Well thats good to know. I will try it at 2 when I get my unit back, I'm still on Scratch Live with my 62 and 1200's. Do you have any issues with SDJ with your other gear?

Not anymore. Every application I've used with SDJ is working flawlessly at this point.

SZ alone (except the platter latency with scratching).
SZ with turntables
62 with turntables
61 with turntables

It's about 4 week process.

I got mine back yesterday but have not tested it yet.
I got the same one back, not a brand new one.

What's curious is that I got a DDJ-SZ box with the correct serial number even though I did not send the original box back to Pioneer.

I have two boxes for the sz now. Both with the correct serial number.

I will test out the sz today. So far after just hooking up and playing around, the platter issue is totally gone and I don't seem to have the X fader issue.

Will test more tomorrow.
I gotta dj tonight and I'm using my sz.
The sz will not leave the house till the case arrives.

I was told yesterday after asking about mine from Pioneer. they pull all the first batch of SZ from Dealers, and they not shipping any new once until this first batch issue is solve. i ask when is that they said Next month.

The retailer is Diplomate Trading Inc. located in Miami

That is not what he meant LOL. He meant he hasn't heard of anyone getting a new one instead of getting their unit fixed as that one user did. The info you were told has already been made public.

Pioneer had recall on all the units. i was told that in an email from Diplomate Trading Inc. where i bought mine. and i am not getting back the old unit but instead i will be getting a new unit.

Orestes Ordaz from Diplomat Trading Inc. is the person i have been dealing with on this matter.

You should have sent your unit directly to Pioneer...

Exactly. You apparently ignored the very specific instructions laid out by Pioneer. You have every right to bring it to the retailer though. It is up to each retailer as each one has different return policies etc. You are NOT receiving a new unit from Pioneer as we are talking about here. You are receiving a new one from your retailer. At least hopefully as this is in no way the proper course of action laid forth my the manufacturer. IF you do get one you will be getting it WELL after everyone else has received their units as everyone else here is dealing straight with the manufacturer while you have brought a middle man into the equation. Furthermore as you said yourself your middle man will not be getting anything until all of the people from the first batch have been taken care of. This should have included you but I guess you put yourself on the second batch roster.

Again this is in no way similar to what is being discussed here. There was one individual who received a new unit from Pioneer directly instead of them replacing his.

You are not even dealing with Pioneer directly so could not possibly receive a new one direct from them. I hope this is making a little more sense to you now.

Let me jump in for soundboyz real quick since there's a key piece of info that is being overlooked (we've been chatting about this stuff off of these forums):

He lives in Trinidad & Tobago. They do not have a store that is an authorized Pioneer dealer so he had to order from his closest retailer which is located in Miami (which is obviously out of country). He called Pioneer about this issue and they told him that he had to ship the unit back to the retailer, who would then send the unit back to Pioneer. If anyone has ignored simple instructions, it's the retailer, who chose to simply replace the unit (which may or may not have the same issue) rather than sending it in for repair.

Yes, clearly there was some confusion about where exactly the new unit was coming from, but I'm nervous about this because he had to pay for shipping back to Miami, which if I recall correctly, cost him about $250, and I'm afraid he's going to wind up with the same issue all over again.

Damn, poor guy! That's a shitty situation.

Thanks djmacklong you said it all there for me thank you again

when I spoke to Ashley@pioneer-usa.com at Pioneer she said they will send the shipping label to Diplomate Trading for them to send the unit to repair then send it back to Diplomate Trading after repair and Diplomate Trading will then ship out to me. After I send the unit back to Diplomate Trading i was told i am getting a new one which is different from what Ashley@pioneer-usa.com told me. so i believe because i live in Trinidad & Tobago out of the USA and there is no authorized Pioneer dealer. I have to suffer abit before i get mine.

Here in Trinidad & Tobago if we want any DJ product or hardware it cost up alot of money shipping and clearing unless we have someone travelling and can bring it in with then when they travel. Even Apple computers.

That SUX. I would be making annual trips to the states JUST to get my hardware fix every year. Is this all pro audio or just the cutting edge stuff. As in can you get speakers n stuff?

Received mine back today. Jog wheel is fine. Seems they did something to my crossfader, it seems a lot sharper now. As soon as I nudge it, the sound cuts in as it should when set to sharpest curve and 0ms in utilities mode. But I have noticed something a lil different than I remember. With two identical songs playing on each deck, if I move the crossfader over it sounds...different. I know about Phasing but this phase effect is different. On my 62 and previously on the SZ and the SX, it would get louder. Now on the SZ since I've gotten it back, the sound gets quieter and thinner and "pulses" in waves. Maybe this is how the true phase cancellation should sound but it struck me and I noticed it as just, well different.

Another thing, as to the jog wheel latency... I went back into utilities mode and increased the midi message interval of the jog wheel to 6 ms. The default is 4 ms and the manual said increase if you are having issues. It seems to have helped a bit. I'm gonna try to tinker with it some more tomorrow and see if it indeed is making a difference or not.

This was a common issue with the 57.

I'm gonna try out the midi interval on mine. Shit I'll bump it to 50 if that'll tighten me up all the way, lol.

well...13, lol.

Yeah that didn't help.

A same situation like me.
I live in Malaysia and i purchased a SZ from Singapore (the time i purchased, SZ currently not available in Malaysia Market).
I had a small issue with the jog wheel and i get back with the Pioneer Singapore and they said i need to ship back my unit to Pioneer Singapore for the hardware fix since the warranty is only valid in Singapore. After a few discussion, Pioneer Malaysia agree to fix my SZ for free. I just need to bring my unit to Pioneer Malaysia located in Kuala Lumpur.
I think Pioneer need to make all it's DJ product covered by International Warranty.

After calling Pioneer every week for a month and wondering what was going on with my Sz, finally got it back. For some reason they couldn't tell me exactly why it took so long. First they said they were fixing the loose knobs and fader caps, then somehow it got lost in the bunch....etc etc.
After bitching about the whole situation they worked on it the same day and ship it next day.

(The Good)

*They did fix the platter issue and warped platters.

(The Bad)

*After telling me that they were working on the loose knobs and upfader caps they didn't do anything about it.

*They used a really old screw when they put the SZ back together on a very visible spot. Left bottom corner right next to the PLAY/PAUSE button. Wtf...

*Channel 3 and 4 RCA jack port is missing the center screw that holds the assembly. A real WTF! !

I'm really going to think twice before buying another Pioneer product...

Yes I did macklong...;)

Mine has been in stage (2) for a week??? It's looking like it won't ship back to me by the end of the week. Getting pissed off! This whole fix is taking about a month with shipping. I only had the SZ for 3 days and could really use it.

I told you it's about a month. I thought they would've had a handle on this by now. I know the feeling though had mine 10 days before I shipped out. But it'll be worth the wait once you get it back.

I hope so... Just sucks that I waited a week to "hope" that it didn't have the jog wheel issue. Then had it for 3 days just to ship it back to the west cost and have it sit at Pioneer for at least two more weeks then take another week to ship back to me. This has been the biggest tease ever. I wonder if I should call Pioneer today to see if they can pick up the pace a bit?

And from what I remember... you waited 10 days just for yours to ship.

After it was fixed....

I think you should just call them and ask what's going on. You deserve an Explanation.

I called this morning. The jog wheels have been fixed but I had the issue that Macklong has with the crossfader/jog lag and I think that's whats holding up mu repair. So not sure how much longer till it's done. Hows yours working? You all setup now?

They won't speed it up any for me. So I still have to wait for stage (2) to be finished then get to stage (3). Looks like stage (3) takes just as long (shipping out) as it does to fix it. So I'm probably still looking at about 2 more weeks till I get it back. It is what it is...

@jroc453 Well at least you know now they fixing that also. Maybe when I sent mine they actually read my letter there and even watch my video also. So now they are checking the crossfaders also before they shipped it back. It's a hassel for me when I had to ship it back twice. Lucky for you at least they will fix that also then you have to find out and you have to ship it back again right?

As for my SZ ....
I used it at this Dance Function this past Friday. Cross Fader works and platters works perfectly, but I just noticed something weird though on Serato Video. When I look at the preview in Serato DJ, the videos gets stuck in the beginning like it's trying to buffer first. The music plays, just video is frozen for like 10 seconds or so. Weird..tt wasn't like that when I sent it. But luckily they never asked for VideoDJ so it was ok, Then I went straight to my DJ gig at the club, and plugged it the DDJ-SX with the same Macbook Pro Retina. And it's worked Perfectly. The only difference maybe is the USB cable that's attached to the SZ is different from the SX since the SX controller & USB cable are already at the club. Wonder if it's faulty USB cable? Anyone experiencing this? Do you know if the Serato 1.6.3 updated Serato DJ also? I haven't tried it yet. Maybe they fixed this Issue also. I'll try see if it makes any difference to use a different USB cable. Keep you updated here.

A new firmware came out today. is that for everyone even for them who got fixed the jog wheel?

I know.. Just I haven't tried it yet.. Hope this won't effect my jog wheels. LOL .. Pretty sure it won't

Repair completed!!! Stage 3! Hope it ships before Friday.

YAY!!! CONGRATS @jorc453 .. You probably got a new Crossfader also just like mine. Of course. New fader or not. At least it's done :)

My unit is back home now. But I won't be able to test the unit until later tonight.

Here are the details of the date/timing. Keep in mind - I asked them to fix my warped, uneven edges and surface on both jogwheels so the turnaround time was probably affected by this.

Repair Order Date: 4/11/2014
Received Date: 4/15/2014
Completion Date: 5/14/2014
Shipped Date: 5/19/2014

Without even I am fairly disappointed with them for new reasons and I am tired and jaded of their rookie mistakes. I requested that the unit be shipped back to my work address instead of my home address, and they disregarded that - didn't even bother to email or call to say they couldn't do that. All I got was a status update...no email - so it really was on me to check the status of the warranty service to find out the tracking #. Come to find out the unit was "Delivered - Left at front door. Signature Service not requested." REALLY?! A $2000 box sitting at my FRONT DOOR, while I am at work. The box was delivered at 12:30pm and I don't get home til 6:30pm. 6 hours of time for someone to have a $2000 quick grab.
So obviously I had to tell my boss I need to rush home real quick to grab the box before some kid does. I was rushing home ASAP. All this because Pioneer warranty ignored my request to return the unit to the address I told them to ship it to, I had the address taped on my unit along with my office biz card.
I lost a lot of faith in this company...
:(

Repair Order Date: 4/28/2014
Received Date: 5/6/2014
Completion Date: 5/12/2014
Shipped Date: 5/14/2014
Received today via FedEx: 5/20/2014.

Package arrived in the same factory box that I sent it out in. Inside was all of the Pioneer service paperwork reports. Pioneer packed the unit and taped the box up as if it was a brand new unit. Once opened, the SZ was not damaged, dinged or altered.

Thoroughly tested out the SZ and all initial problems are now gone. Touch sensitivity issues are now a thing of the past. Platters are working flawlessly!
I experienced crossfader / platter latency issues when scratching on the right deck prior to sending unit out.
That has all been resolved as well. I'm assuming Serato DJ 1.6.3 and the SZ firmware update 1.15 fixed that!
Happy SZ owner right here. Just waiting for my black label case to come in, then life is good!

-Nooz

I tried to update my firmware, but it says that my SZ is not connected. Meanwhile, the software was running in the background, showing that my SZ was, in fact, connected.

I'm not sure why I still expect any of these fixes to actually work.

@dmjacklong...

connect all usb connections from SZ to computer > Power off SZ > Power on SZ while holding shift + sync

Master db level should indicate one red LED.

You are now in firmware update mode.

thanks

i knew that sync button had some purpose...

ROTFL

@djmaclong, Now you need to post a video of the same scratching with all of the updates. I would love to see this!! I hope to get mine by the end of next week.

#Macklong# my bad brotha!

I'll do one in a couple hours.

Mine shows Repair completed-Unit shipped. Does that mean I will get a tracking number today and it will ship out today?

Your tracking should be posted soon, maybe later on today, or you can call Pioneer and ask for it.

Cool... I just saw that a few people had to wait a few days for it to ship and wasn't sure if it was a few days before it says (unit shipped) or after. I just checked it and they added (unit shipped) under Repair completed. They must have done this an hour ago because it wasn't there this morning.

Tested the unit real quick when I got back home last night - the unit is like night and day. Completely functional. Definitely operating as it should. I even temporarily placed a vinyl sticker on the surface (i still intend on coating the surface of the wheels with black), and just a little of the sensitivity is lost (light touch from single finger tip doesn't register) but the touch does react well regardless- before the repair, the vinyl sticker made the jogwheels only work 30% of the time. Crazy! Very happy with the repair and it was worth the wait - even though there were several hiccups and issues with delivery.

Here are some more details about the dates on my service...
Repair Order Date: 4/11/2014
Received Date: 4/15/2014
Completion Date: 5/14/2014 (it took 1 month) - maybe longer because of the new jog wheel replacement requested by me [warped edges] - or maybe took longer I missed the boat on the first wave of repairs.
Shipped Date: 5/19/2014 (it took 5 days after the completion date was posted) - I'm guessing it takes 2-3 business days to process shipping (because the 5 days includes a 2 day weekend)
Date when the DDJ-SZ arrived at my door: 5/20 (the very next day - because I live a few cities over from the facility.)

Questions for others who got their unit back:
Anyone else notice if their knobs and surface came back coated with a bunch of dust/crap? Their service facility must be really dirty.

Received a call from Pioneer Malaysia and they ask me to send my unit to them.
Need to take a flight to the Pioneer Malaysia HQ next week since i need to settle something before i go.
Lets see hows it goes.

Dang... I never got mine back like that. Mine came back with another Original Box with that white wrapper on it and the hard foam.. Pretty much it look like the first time I opened it brand new.

Mine came back in a SZ BOX even though I sent it in a brown box.
It came back clean but one corner is buckled like they tightened the screw too tight.

I'm trying to decide if it's worth it out not to send it back again.

I just might. Don't know yet.

Actually, mine came back just like yours - it's just that there is a lot of dust/weird fabric fibers stuck to all the knobs - it comes off easy, but its like the work area was fairly dusty...makes me wonder if they are inhaling all that stuff!



Wow. Can you take a photo and share it on imgur? I want to see how bad it looks.

I will do that when I get back home.
It's not bad but it IS there.

So any update about that new firmware if it's for us who got fixed the jog wheel?

^you better download SDJ 1.6.3 and SZ firmware updates

So I guess my unit didn't ship out yesterday. By the time I get it back and up and running... Pioneer will be dropping the DDJ-SZ MKII.

....or retailers will be restocked w' the updated units.

AGIPRODJ says they'll have them in stock June 20th.

Yes, it's great. My unit runs flawlessly now.

Here in Belgium (and in Holland), the price for the unit went up by 150 euros, not just in one shop, but everywhere! Uhm… I wonder what the cause is. The customer is paying for the necessary chip replacement for the MKII, I guess. If that is true, the SZ would see an increase in price everywhere. Did the price go up with you guys?

Price still the same here, but what MKII you talking about. It's still the same model. They just had to change the chip for the platters.

Yeah I know. Anyway, I don't know if it's usual for Pioneer to increase the price once it is set. I cannot imagine that every DJ shop suddenly decides to ask a higher price.

I think this is just supply & demand kicking in. The demand is sky high and the supply is not.

My dealer just contacted me this evening and said they got 13 from pioneer so I ordered mine....

Sorry I didn't say what I was talking about the DDJ-SZ

This entire thread is about the SZ, lol.

Got my unit back from Pioneer yesterday. I tested it out last night and everything feels flawless!! My cuts are nice and tight now. I just have two issues though. I went into the utility mode to set my crossfader to the lowest setting. After reading the manual it says to save settings press the power button. But if I go back into the utility mode it's not saving my setting. What am I over looking? I also have to set my USB buffer latency to (5) without getting dropouts with SDJ. In scratch Live I am able to keep it at (0) without any dropouts on my MBP.

Did you upgrade the SZ firmware?

It actually shipped with 1.15

The repair was completed the same day they released the new firmware so I guess they tested mine with it installed.

So Ive read ALL these post on topic anyway and I have 1 MAJOR question....

WOULD YOU RECOMMEND PURCHASING THE DDJ-SZ?

I myself have the SX model and have been on it since it dropped with no issues at all...debating a 2nd unit

Those that are now SZ users from SX family.....your Pros and Cons please...

I would in a heart beat!!! I have used and still own 1200's. They are true dj tools. But I started using controllers with the VCI300 then to the first Pioneer controller. Had it for a week and replaced it with a NS6 because the first Pioneer controller was a huge let down. Once the SX released I bought that and loved it but it still was feeling a bit toyish. Now I finally have a PRO controller. I love what the SZ is and very happy that I own one!

@jroc453 I tried going to Utility mode and put the crossfader in the lowest setting turned it off.. then turned it back on .. and it saved my setting.
I don't know if this helps. But What I did was I held Shift and Play/Pause on the left. Turned on the SZ.. I kept holding the Shift and Play while the SZ lights up all the way like for like 3 seconds.. then I let go. Did that Rotary Dial on the left to change the crossfader settings. Then I turned in on. Then I waited like about 5 seconds. And repeated the steps to check if it was saved. And It did. I don't know if it that would help you. But that's what I did.

That's the same thing I did. I am just not sure I'm exiting out of the utility mode the right way. It saved my change to not go into demo mode by pressing the "echo" button. That saved. What did you set your crossfader to? how many bars?

I like my SX, but I LOVE MY SZ :D .. It's a great investment.

Cons: Dam thing is Heavy with a Flight Case. Sucks cause I have to carry it down 6 Flights of Steps every time I have a Gig. (Old Building, No Elevator) And bring it back up. But I found a Solution... Take it out of the Case And Carry The Case first down.. then bring the Controller Down.. Then Put it back in the Case. LOL :P

So far...

I still like my SX better than the SZ. Just might be because I'm not really used to it yet.

The weight of the SZ in the case blows!
The FX and oscillator are gimmicks at best. Not truly post fader but post up & down fader. The fx are not loud enough (echo).
The filter does not kill the sound like it does on the SX.
The rotary knobs feel REALLY breakable.

Besides is size and platter display, there's nothing too much special FOR ME.

I'm not switching dj's so the dual USB is not really a big deal for me.
I'm not gonna use my turntables with it because I don't feel like taking the 1/2 mile walk from turntable to turntable.

I do like the independent mic ch.

Oh.. I did change the demo mode to off (Pressed Echo) like yours and I also adjusted the Jog Wheels MIDI message to 1 just for kicks. Waited a few seconds then I turned it off then wait like 3-5 seconds then went back to Utility mode turned power on while holding the shift and play button till it all lights up then waited again for a 2-3 seconds then let go both buttons. Then I see it saved it. I put back the Midi message back to 4 (default).

The weight of the SZ in the case blows because you guys got the ones with the shelf. The ones without the shelves are 20lbs lighter. I'll wait on the shelfless model

www.odysseygear.com
24lbs.....

^^^ exactly... Versus

www.odysseygear.com

49 lbs

Or 42 lbs

www.odysseygear.com

Not available yet unless you want to pay $500 for US made

That's a good thing! It means the resonance is balanced correctly.

Aliexpress can make it. ;)

I'm still waiting for my case from Aliexpress.

I can wait though because my SZ is on the way BACK to Pioneer (again).

Wait.. What Happened to your SZ now? Sorry if I forgot.

When I got it back from Pioneer, they seem to have screwed the right side faceplate down too much and buckled it on the top right corner.

The other thing is the fader(s).
My crossfader does not seem to have benefited from the new software and firmware. When I do chirps, it only catches one way, not both.
I have gone into utility settings within the SZ and adjusted down to 1 but still...no good.

Also, the upfaders are kinda loose. just CH's 1&2. They have the wiggles.

Pioneer NEEDS to fix these things.

They TRIED to make me pay for shipping but I went off on them and they sent me a shipping label.

I'm going to put SEVERAL notes in the box TAPED to the unit so they KNOW what's wrong with it.

Wish me luck.

Wow.. Sorry to hear that. And them making you pay for shipping will really piss me off. When I told them about my Cross Fader .. I had no problem getting a shipping label. It was like instant I got it like 2-3 hours that same day. I also taped notes on the unit also. Hehe... Yes.. Good luck on this man. I pretty sure they will get this right the second time around.

They saw my note, taped it to the inside of the box, and ignored it (slightly warped platter). It almost seems like, unless it's listed in the original warranty order submitted by the customer service rep, "noted" issued are ignored.

I will be sure to call them back and try to make sure the person I speak to notes all the issues on the repair order.

I also did that also. And make sure you get that person's name that took that information also.

i swear all y'all issue stories i might just stick with my SX hahaha

Same story from EVERY person with the same end for EVERY person. A GREAT controller which for me far exceeds my SX in every way possible except size yet the size part is not a factor for me anyways. Same amount of work carry (once in & once out) with more capabilities and a tighter flow. This in no way is saying that the SX is a poor controller though. IF I didn't have my SZ I would still be happy with my SX. I say why not both?

I've taken mine out on 5 gigs since getting it back from repair 5/10. Totally satisfied, even tighter response since the firmware update. Glad I copped mine early, it was worth the wait.

Pioneer support is shit anyhow so the stories of them trying to charge for shipping doesn't suprise me, and don't get me started on the pioneer forums,

does any one have any new updates on this controller I'm getting a lil tired of waiting pioneer should have it together by now...........its ridiculous that they don't have them back in stores by now.....

PSSL.com has them. GC has them. Lots of stores have them....................... Have you tried asking the stores?

A little bit goes a long way when it comes to research www.pssl.com

www.hollywooddj.com

thanks deejdave i was too busy looking through zzounds and sweet water didn't even know about these other stores

NP. Just as a FYI it seems the 11th is the magic number for all the stores that are out. Either on the 11th or a few days after.

All the local GC around me doesn't have them yet.... Surprised since they usually get Pioneer gear first...

ok kool

If you wanna do yourself a favor wait until thedjhookup.com has them as you can get it for less than ANY of the other stores.

GC had the initial release exclusive. It's all up n the air now though. Between who's "owed" stock, the refurbs, the b-stock, the ones that slipped through the cracks & the returns............... this may be a little bit of a mess for a while. Just keep one thing in mind IF my some horrible chance you end up with a defective unit....................... KEEP IT!! Pioneer is offering some first class service to get your unit up & running and you should consider yourself lucky if you do grab a unit. These things are a super hot item. Lastly I can say these things are worth the wait. I haven't even touched my SX since I got the SZ. Actually have barely used my Nexus's TBH. I am a happy camper.

Great insight... Thanks!

today i am happy i got my DDJ-SZ back this morning i had to pay $150USD shipping from Miami to Trinidad and then $130USD to clear it at custom wow i spend alot of money on this damm unit. Thank god it is over and it is working great now..

Just got my DDJ-SZ an hour ago from UPS..... I got mine from PSSL IN California...... A couple street away from the Pioneer manufacture. Didn't even take it out the box yet because I have to leave for work now.... Lol I'll post how it is maybe tomorrow because am thinking about carrying it to my radio show tonight ...

The Pioneer building may manufacture something but I am pretty sure all the manufacturing of the DJ products is done overseas. I could be wrong though.

But congrats on getting your unit. You're gonna love it!

Thanks

@soundboyz Congrats also. :)

Thanks Dj Youkai

So for people in the States...you guys all paid for shipping back to the Pioneer factory right?

Nope.. Pioneer paid for shipping.. the email you a shipping label.

my DDJ SZ is working perfectly with no jog wheel issues. Still need to update my firmware to v115.... This is the latest version

Has anyone found any flight cases for the SZ without the laptop shelf?

Odyssey has one.

Case for SZ, this is what I'm thinking about. Check out interior dimensions, and under $300:
www.gatorcases.com

Just wanted to let everyone know since I've been following this from the start when I first got my first gen unit back in March... Finally got my brand new replacement from Guitar Center from the 2nd batch being supplied from Pioneer. Manufactured in April 2014

I can honestly say compared to my first one this one has been through quality control better. All the knobs are actually lined up straight.... My first one the 2 mic knobs were crooked. Platters look clean and feel great!! Big relief here!!

Question anyone with a updated unit what is your default MIDI message sending interval in the the utility settings? Mine out the box was 1ms however in the manual it said 4ms is default... Is this something they updated in the fixed units?

Thanks

1ms is tighter. It's part of the latest firmware update.

Thanks got it!

I put 0 MS. So I've been waiting to send mine back like forever. For some reason, FedEx doesn't have a box big enough to fit my SZ safely! WTF...Anyone know where I can get a decent box to house this thing? I need to send this back asap.

Woops ^ I meant 0 MS for the cross fader cut lag.

Send it back in your original box like everyone else.

I would if I had it...i threw it out...fuck. haha.

SMH!! Amateur move. Always keep the box.

My SZ is on its way back to me for the 2nd time.

I really and truly hope they fixed the issues this time without creating any new issues.

I'm hoping to have my unit back in house by Monday.

Why for the second time...just curious?

When I got it back from Pioneer the first time, they seem to have screwed the right side faceplate down too much and buckled it on the top right corner.

The other thing was the fader(s).
My crossfader did not seem to have benefited from the new software and firmware. When I did chirps, it only caught one way, not both.
I have gone into utility settings within the SZ and adjusted down to 1 but still...no good.

Also, the upfaders are kinda loose. just CH's 1&2. They have the wiggles.

Pioneer NEEDED to fix these things.

They TRIED to make me pay for shipping but I went off on them and they sent me a label.

Well, here's hoping they fixed everything for you.

So I finally found a box for it. Fedex didn't have one big enough, so I went to UPS. Sending it today!

I'm fucking Livid with Pioneer!

These MF's replaced the crossfader. THAT's IT!
They did NOT fix the faceplate...
They did NOT fix the ch. faders...

I called them and the lady I spoke to was very apologetic. She read the notes and said there was no reason for them NOT to fix the unit properly as the notes were pretty detailed. We are talking about the ticket pioneer created not notes from me.

She told me to email the receipt to them so they can go ahead and start the process of getting me a brand new unit.

Pioneer had had my SZ longer than I have.
I'm sooooooooooooooo fucking pissed with them.

this is the reason you don't wanna be one of the people that buys a brand new untested piece of gear

when the sx first came out it had problems too, now i did go out and buy a ddj sr when it was new but that was based off of the ddj sx so they already worked all the kinks out

well i hope they get it right & make you whole!

It's not hurting me because I still have my SX and Reloop rp8000's.

It's just that I can't believe Pioneer fucked up as badly as they did.

How the hell do they NOT repair what is on the repair ticket?!?

Oh well,
At least they will send me a new unit (supposedly).

It's disappointing to here your situation and I do hope that Pioneer makes it up to you.

I'm so sorry to hear that also DjCity
Hope everything will be fine soon.

I sent mine in June 20th and it finally went to "repair complete" status yesterday. Not all that long BUT I was quoted a one week waiting time. I strategically waited until when I did for a reason. I waited until after all the hustle & bustle from everyone else as the issue didn't affect me all that much. As a matter of fact it barely did at all. This is the reason I felt no urgency. This lead me to June 19th when i finally called. The problem (actually it was a blessing that turned into a small problem) was I purchased a new home. Again I was quoted a week so I felt there was no huge risk. I moved into my new home on the 4th and this meant I now had a new address. In comes the typical Pioneer problem. I was calling 2-3 times a day for 4 days straight before I finally got someone on the phone. Reason such as no answer whatsoever, the lines being closed for 2 hours of training ("In order for us to serve you better we will be closed for 2 hours today for training") which turned into being closed for the rest of the day (for 5 hours instead of 2) and lastly the line being shut down for "lunch" which ended up taking 3 hrs.

I will say again the fact that Pioneer is offering the service free of charge while paying for shipping both ways is truly awesome and as professional as you can get BUT the middle BS is unnecessary. Upon finally getting in touch with them at Pioneer I was told they have NO IDEA what was taking them so long as this is a standard fix at this point which we here on these pages can confirm better than anyone.

I guess in the long run I am just happy it is on its way and I was able to update the address so it will be delivered to the correct address as well but I am sure if anyone can appreciate what I am talking about it is the people here........................

@deejdave

much respect to you mate. But offering the service free of charge and also pay for shipping is the least they can do. Actually the least that any company can do. Not saying that Pioneer's service is crap at all. Just saying that any company should repair/replace any product sold and pay for shipping too. That's just my opinion. Glad to hear that you finally going to get your baby back though.

I completely agree I'm just a little disappointed that I feel it is because of this fact that they feel they can just get to things at their leisure. I feel they should still be a company of integrity and follow through with quoted times. Otherwise don't give quoted times. Serato has mastered this and you can never get mad at Serato for NOT following through with their timeline as there is no timeline (for support & updates etc.) Pioneer on the other hand gives me very specific time frames and completely ignores it.


All good though. I didn't get it today ................ yet so who knows if they even shipped it when they said "WE PROMISE IT WET OUT TODAY!!" I do know this. I sent a HDD out on Thursday and it got to Reno Nevada in ONE DAY!! So their timing seems a little long with shipping too. It is what it is. As long as I get the thing in a reasonable timeframe all is as good as it can be for now. It's not like the SZ is my only means of playing LOL.

I bought a sz second hand and I only just noticed the platter issue, doh!!!!

The good news is once you go through the hell process of Pioneer's CRAP service the thing is freakin on point!! I got it back eventually and WOW what a difference.

ok, thanks Deejdave

anyone have any pointers for me? I bought the SZ from a guy that shipped it to me. he said it was working fine. I now have it and the left jog wheel is not working. I contacted Pioneer and they told me to take it to a service center, I called that service center and they need all the papaerwork (receipt & warranty) which I don't have. can someone help me?

I probably would think Pioneer is not doing the free jog wheel program anymore. Keep us posted man.

Unfortunately it sounds as if you did not purchase from an authorized retailer anyways and I believe that was one of the requirements. Very unfortunate. If you purchased it online I am assuming you use Paypal though and they will absolutely help you with this if you have documentation showing this individual stated it was in 100% working order etc. This will cover cost of item as well ash shipping both ways regardless of sellers policy. Just one of the things you agree to when selling via Paypal........................ GREAT news for you though.

Good to hear. Get your money back