Hey Joshua Carl,

So your TTM 57SL no longer connects when plugged into 3 of your 4 USB ports...

First off, I see you are running an old version of Scratch Live - I recommend you upgrade to 2.0 here : www.serato.com

-Did you update your Windows in any way just before this started happening?
-If you unplug all other MIDI devices / Firewire devices and just have the 57SL plugged in does it work on all USB ports?

Can you please check if there is a firmware upgrade for your 57SL - If a firmware update is available an 'Update Firmware' button will appear in the Setup screen.

Cheers :)

Yeah, I did that last firmware update.
its on my 57.

my hds, my 2 midi controllers all work on every port.

I go with 1.9.2 because I prefer the screen interface with VSL.
I suppose I could get used to the spacebar to jump back and forth out of viewing mode.
but I really prefer the way VSL opens with Pre-2.0 releases.

either way, Ive been having amazing success with it.
and ya know, dont want to rock the PC boat.

when I set up, I do complete shut down restart of my pc.
nothing is plugged in.
I plug my 57 in first.
if I leave it in a USB port long enough it will read it.
but we are talking 3-6 minutes.
and I get USB dropouts.

Im going to uninstall,reinstall,upgade firm ware tonight.
thus far Ive only been over writting existing versions for repair.

No problem! :) Just thought i'd check..

What I recommend you do is check your laptop manufacturer's website and see what updates are there, especially regarding your USB driver.

Let me know how you go, there could be a problem with the USB hub in your laptop.

Cheers.

Yeah...I went into computer device mgr and right clicked and checked for update with every usb option.
no updates for anything...

the curveball is that all my other USB devices work everywhere.
(Im pretty cure they are all 2.0)

the only thing Ive installed, that could "possibly" have an effect on the usb ports
is the Western Digital Drive status
(thats the thing u click to eject the external HD, it monitors its heat, capacity & such)

Ill report back tonight after I try all this stuff.

doing a complete removal, reinstall of all SSL/VSL w/ the 57 & sl1 drivers "seems" to have fixed it...

even though I did occasionally get the USB light a few times the first 10 minutes of play
but never again that night.

Thanks for getting back to me, that's good that you seemed to have fixed it. The only thing I can think that this could have been was the USB drivers. But anyway...

If the USB dropout light is coming on you may want to tweak SSL a bit to stop this. Even though the audio may not drop out when the light comes on, it is Scratch Live telling you that the CPU is peaking and not worth the risk of a dropout especially if playing live etc.

-What is your USB buffer size set to?
Check out our article on USB dropouts here : serato.com
If the USB dropout light keeps turning on then you may want to download the DPC Trace tool and send me a report (the download and instructions are all on the link above).

Cheers :)

Hey Logan...
so it would seem this was only temporarily fixed.

today (because Ill be playin in AC in the rane booth) I downloaded 2.0/2.1
(we will be using the 68, and needed the drivers ect ect ect)

it was WORSE. at least before I was only gettin occasional lights, and NEVER and audio
drop... now I am gettin both.
this past weekend I noticed Id get a yellow light within the first few minutes of playing...then I wouldnt see it all night...
now its coming on over and over...
[it would seem more so when I engage effects... but not limited to that)

curveball: if you look at the usb.jpg file... it says HUB.
i AM NOT USING A HUB.
and the 57 comes up as a composite device.
but just looking at that screenprint of the devices it DOES NOT seem right does it?
theres too much there for 4 ports.

the only thing I know that Ive recently installed (February) was the Western Digital SMARTWARE but Im not using it or anything..

also... THIS IS A GREAT READ.
it might be it....I ALWAYS put my system in sleep (not when anythings plugged in of course!)

Im running all my windows updates... and NOT doing the hotfix/reg-edit.

support.microsoft.com

backtrack:

all the posts today were ONLY using the 57 & my laptop.
there were no controllers, no 1200s/ cdj.. simply internal mode.... (hence the panic)

update.

installing ALL the windows updates on the link helped out a great deal.
though 2 of my usb ports are still not picking up the 57 the other 2 are working great
not a single usb flash/

windows updates always freak me out....u never know whats gonna happen.
I had not ran an update since 10/2009

Hey Joshua Carl,

Alright so lets deal with these dropouts :

From looking at your report, I can see that you need to,

a/. Disable all network adapters
1) Go to Control Panel
2) Open Network and Sharing Centre
3) Open 'Manage wireless networks'
4) Right click on your connections to disable the Wireless Network Connection and any wired connections.

b/. (USB port driver) Please do this :
* Try connecting to a different USB port.
* Use a different USB cable.
* Go to your computer manufacturer's website and check if there you are using the most up-to-date drivers.
* Try using an external power supply for your hardware.

Often TTM57's have trouble connecting to every USB port on a computer. I suggest you find what USB port on your computer will work with it the fastest and stick to using it with that.

-Please also follow the tweaks in this guide for your computer : www.serato.com This will help lower CPU.

The reason that the dropout light turns on when you are using plugins like the DJ-FX is because this is more taxing on your computer's CPU.

-Also, what is your USB buffer size set to in the setup screen?

Let me know how you go :)

yeah...when Im actually playing I have EVERYTHING OFF.
net adapters, anti-viruses...

and this happens still happens.
when i ran that report, I just happen to be sitting at my kitchen table.

thing is... I have a CPU/Ram LED monitor right on my laptop.
and when using just SSL (not VSL) I vary from 1% to 20% cpu.
my cpu wasnt spiking at all on the dropouts.... sometimes it was even LESS than 1%

I keep my bufffer at 2-3... usually 2 though.
certain scratches I cant do when its at 3+

it would seem I have ports that just now dont play so nice with it.
(even though they used to... its a high end gaming laptop.. so all the usb ports
are set up for perephials)
I ran that update that I mentioned in the link from MS
(i am ALWAYS putting my computer into sleep, even though b4 gigs I do a restart)

like I mentioned it SEEMED to fix it...Ill know more this weekend

thanks again!!

Hey Joshua,

How is it running now?

Could you let me know exactly what problems you are still experiencing? (just to clarify).

I read over this thread again and saw that you said you restart your computer after putting it into sleep and then run Scratch Live after it has rebooted. We do not recommend you do this, this can put drivers to sleep and can cause problems running Scratch Live. Could you please set your computer to 'Never Sleep' - I have a feeling this maybe causing both your USB dropouts AND your usb port issue.

Cheers. :)

yeah, I use sleep alot.....

but I never use SSL without doing a full, proper shutdown/restart of the computer.

IE , I come out of sleep mode first.....
this wekeend will be a good test Im runnin the newest release of 2.1
and i did that update.. and tinkering around with everything Im gettin no lights
since i ran that windows update.

Ill report back after the weekend

Okay that's good to hear that you seem to have the USB dropout issue sorted.

I would still like you to change the sleep setting to 'Never' just to test if that is causing the problem with the USB ports. But let me know after the weekend :)

Just when I think i got it figured it out... it comes back.

its so sporatic....
heres a new trace report (with everything off this time)

again, Im getting these dropouts with nothing but the computer & the 57
(and running the hard drive via firewire 800)

sometimes it would seem its re-acting to things im doing
(spacebar flipping between diplays)
and othertimes the track is just playing, not touching a thing, drop.
(Ive monitored my cpu/ram while these happen and they are steady, theres no
spike or drop in the %.

i also went and unchecked the sp6 and the EFX.
no dice, still happening.....

I can see from the trace report that there is still a USB conflict with your network connection. You need to disable all network adapters :

1) Go to Control Panel
2) Open Network and Sharing Centre
3) Open 'Manage wireless networks'
4) Right click on your connections to disable the Wireless Network Connection and any wired connections.

This is likely to be the cause of your dropouts. Disable the network adapters and this should fix it.

Let me know how you go. :)

yeah, I think when I ran that trace I might have still had it on.

my computer actually has an actual switch, it shuts off all the adapters...
I always shut everything off....everything.

this weekend, Like i mentioned I reverted back down to 1.9.2 + vsl 1.1
while I still only had the ONE usb port working ideally, issues were minimal.
I had one .5 second drop out over two 4-hour sets.
and had maybe a total of 5 yellow light usb warning... all when I was doing things
not intense.. (IE just a track playing)

Just to confirm, you can only get the 57 to work on the one USB port no matter what version of Scratch Live you are using?

With your USB drivers - have you tried going to the laptop manufacturer website and seeing if this offers newer drivers?

Wow this looks like a tricky issue!

I'm assuming you've checked that the three ports that don't work well anymore are still making a good physical connection? Running a file copy over them to an external disk (through the same cable if possible) might help to verify that.

Can you please go back into Device Manager and from the View menu, select "Devices by Connection", and take a look at that with the mixer plugged into each port in turn? This will let you know what the hierarchy for all connected USB devices is, instead of the flat list you see in the regular view. If you could upload screenshots too that would be great.

Thanks!

This may be turning off the internet but not disabling your adapters.
If the adapters aren't disabled they will be eating up resources.
Please follow Logan's directions regarding disabling the adapters.

I did this for all 3 of my gigs this weekend... no dice.

all 4 ports work great with anything else.
matter o fact, saturday i had to use my usb hard drive so I had all 4 ports occupied
with no issues on any other hardware.
Ive been doing all these things for 2 years... Its the first time ive even see the USB
light,,,I had never seen it before.

there seems to be simular sitations here:
serato.com

hey fellas... the more i kill time and fly around the help section the more this seems
like a bit of a "known issue" rather than just me having USB dropouts.
I think I saw a 1/2 a dozen guys or so all with this identical issue...
trying to rollback firmware and such....

has this been looked at as such?

I had gigs the last two nights... and had 3-4 random dropouts
all lasting less than second each.
but all happend when I was doing nothing... just in "the mix"

thanks again fellas.

Hey Joshua,

Did you try everything that Matt, Andy and Zach asked you to do?

Could you please let me know how you went with all that.

Also, if you could run and upload another Ratt report I will take another look at it.

Cheers :)

Yeah...
I tried all that stuff.. manually going in an disabling everything...

and this past weekend it was the same deal, fortunately I only got red maybe 4 times,
but a got yellow more often than before...
and it seemed to be at completely random times, and I kept an eye on my cpu
it wasnt even close to spiking when the USB light would pop on.

when I have everything hooked back up tomorrow night Ill run that report.
thanks!

Cool yeah I would like to take a look at your new Ratt report :)

so, with everything done last night I again just got the occasional yellows with only
two red actual dropouts.

heres that report I ran right after I started up everything, and had 2 videos playing.

mind you I get the red usually right on startup, and then sporaticly throughout the night.

It's strange because your Ratt report seems fine, and you said that your CPU does not appear to spike at all.

What are your computer specifications?

Also, how has it been performing? Still getting consistent dropouts?

I know I have asked you before but could you let me know again what your buffer size is currently set to?

Cheers.

I have my buffer on 2,
I tried messing with it, higher and lower... but anything more than 3 and I cant
cut the way I prefer.

funning things is, its performing fine.... then randomly, for not apparrant reason
I get them (theres that going thread (2.1 fail???) and alot of guys are having the USB
issues as well...but Ive tried to reproduce it...
and it will happen when I do anything.

example.
I used to be able to hold down the DOWN arrow and scroll my whole library with
not even a glitch... not anymore... and my cpu/ram does NOT spike when I do it.
or If I start drumming on midi pads, or load tracks to fast...or try to play them
immediatly after loading...

a few people mentioned they did a COMPLETE removal of SSL, then re-installed 192
and were back to working order...rolling back from 2.1 doesent seem to cut it.

But when you increase it past 3, does it stop the dropouts?

I wonder if you are getting an IRQ conflict on your computer. Can you please read this (to see your IRQ you only need to open Device Manager, Step 5, with Vista) www.helpwithpcs.com

Yeah, no I still got it on 3 & 4.
that was my first thought too... I put it up it 3, and got em... then 4, and got em.

Ill give that a shot, thanks logan.

Is this the same issue that everyone else seems to be having with 2.1???

So, basically that is saying I should plug in my 57 and ensure its NOT on the same IRQ channel as anything else...
Ill give that a shot though...

Yes - it will need its own channel, make sure it is not conflicting.


No i don't think so. I still can't quite figure out what is happening here! Hopefully we can sort it out soon though.

I hope so... but in reading this thread [ serato.com ] it would seem that the major issue people are having is USB dropouts.
people who never had them before.
and they were only remedied with a complete removal of 2.1 and roll back to 20 or 192

Hey apologies for the late reply Joshua.

Would you be able to download version 2.0 or 1.9.2 and let us know if this fixes your problems or not? You can download them here : www.serato.com

Also, you may want to have more than one version of Scratch Live on your computer, this guide will show you how if you do not already know : www.serato.com

Let me know how you go :)

Ive been using 1.9.2 since all this started.
(if u look back)

it started when installed 2.1, and when i got those severe dropouts, I went back
to 1.9.2...and while they arent as bad, like Ive mentioned they are still there.

if you look at that other thread, you'll notice the people who resolved it
had to do a complete removal of 2.1. off their system, and install 192.

which is my next step

Sorry to ask you to do this again but would you be able to go into the Device Manager and in the Universal Serial Bus Controllers tab uninstall the Rane TTM57SL driver. Then reinstall the driver by going to Start > All Programs > Serato Scratch Live > Update drivers.

Once it has installed, let me know if this fixes it. If it doesn't could you please let me know what it says in the Universal Serial Bus Controllers when the TTM57SL is connected. Is there a yellow exclamation mark? If you double-click on it what does it say the 'Device Status' is?

Ill give it a shot man...

Ive been sorta living on the edge with it... occasional reds... momentary drops.
and I can tell my performance seems to be down a tad.
I used to run on "best" Watchvimeo.com as seen here.
(granted I didnt Gig with it on Best, just high...)

now on MEDIUM its running like at these levels...

but u can see how I can monitor all my cpu and memory on my LCD screen...

the other day, just audio...I was @ 0%....started scrolling the library.
dropout.

clicked on the BPM column (to arrange by BPM):
dropout/screen freeze

Alright cool let me know.

Actually another thing you could do that would help us narrow this down alot..
Either use your TTM57SL on another computer/setup or use another TTM57SL on your computer and see if the problems follows with your mixer or stays with your computer.

Let me know! :)

okay, since I did the re-install and whatnot it has been recorgnizing my mixer faster
and more often...
(not like before..unplugging, replugging over and over)

the dropouts/performance seems to be the bigger issue.

update.

I was going to start a new request. but I figured this HAD to be relevant to the usb/performance issues Ive been talking about since july.

so, I spin, mostly videos 2-3 nights a week, 4+ hours a pop.
occasional audio mobile partys 6+ hours.

I have NEVER SEEN SSL DO THIS:

played, audio for a solid 6 hours... had (as Ive been describing) a few USB dropouts.
but nothing too crazy. mostly creating clicks and pops in the audio.
then, 10 minutes before this wedding ends.
I have a track playing, and i have a tracked loaded and cued in the other deck.
(these were both tracks I actually played the night before, so i know they were fine)

audio completely stops.
the right deck is now flashing, not flashing like track end warning, but almost like
the what the deck looks like when there is nothing loaded.
so, I stop the vinyl, lift the needle...and the deck continues to flash, and spin sporatically. (like its reading the CV...)
i can move my mouse, but cant click on anything, no short cuts.
ssl is complete freak out mode. the usb light is it flashing on and off.

I had to hard boot he computer...
started up, played again...no issues for 5 minutes.

funny thing is, my boy Biggie (who I know has open help requests)
and i were talking that afternoon...and he described the SAME kind of freak
out/crash happening the night before in a club.
waveforms disappearing and flashing ect ect

I actually said Ive never had a crash like that.
should have NEVER said that.

I wonder if this is a RAM / memory issue with your computer.

Windows Vista has a built in RAM / memory test you can utilize to check if there are any problems. Would you be able to follow these steps here : blogs.techrepublic.com.com

This will tell you if there are any memory errors with your computer which could be causing this.

ill deff run them... thanks.
but my ram is generally pretty solid (as u see in my video my lcd displays both my cpu and ram usage in real time)
I dont think ive ever see it over 60%....and it certainly didnt do anything odd when this happend this time.

you gotta kinda figure though, Ive been runnin vsl+ssl almost flawlessly on this machine
and the day I install 2.1 all this starts happening...

and I cant sucessfully roll it back (which im going to try again)

We would usually recommend keeping the output quality at medium and in the next tab, you will see a buffer slider. It goes from 200mb to 2gb. Where is yours set to?

Usually we suggest moving the slider between 1 and 2gb. If it is set towards 200mb, that can be very taxing on the computer. Moving that slider up improves performance for people.

come on man!
I never run a gig on best, that video was just to show that vsl on best with some
taxing effects transitions is in fact possible without putting the computer @100%
/ poor performance!
as soon as i started having these issues, like i mentioned, I switched from High, to medium....and Im getting the same performance I USED ON HIGH, but on medium.

I danced with my ram from 1-1.8 gb...I found about 1.25 worked best and have been since february.

I had the same random issues with my 57 earlier this year. Nearly threw my notebook thru a window after a month of diagnosis.

Fixed it... Bad USB cable. And considering how sporratic it's acting with only your 57 and not your other devices- I'd bet the same thing ;)

Good luck!

I did swap one out.... for one of those gigantor $$$ ones...
but Ill certainly give it another wack with one again....maybe its my usb-b port on my 57?
thanks buddha

I really hope it's only the cable in your case. When I hear of audio dropouts and other glitches, it reminds me of one TERRIBLE night (before I realized it was the cable), and I wouldn't wish stress on any DJ out there.

so, just got to my gig
brand new heavy duty usb.
fresh install of 1.9.2
fresh complete install of all the drivers
kicked the buffer down from 3 to 2
shut off EVERYTHING ELSE.

started scrolling through crates.... drop out.
started playing a track dropout.
cpu was never over 40% (videos)
Ram not over 50% (buffer at 1.25gb )

nothng is spiking.........im just gettng drops and drops.

Im starting to wonder if its not my 57 (or firmware on the 57)

I am in the middle of a complete restore from image of my partition.

complete back to factory settings.
between every update I start it up, and see how its running...

Im still getting the USB dropouts.
even with not doing a damn thing.
Just sitting there, nothing loaded... nothing...

great news/ update!

so...
after 8 hours of installing, updating ect.

I ended up with the most recent version of service back 2 (like before)
I played for a solid hour and it was running amazing.
i did have a few mild usb on startup... BUT NOTHING like before.

more importantly I was playing on high, with vsync and everything on...
and cpu was going as low as 25% ...which it never ran that low before.
wave forms were smooth like butter.

Ill have a better idea tomorrow night after my gig..the true test.

but this begs the questions.
was it something in my system, or was it truley the installation on 2.1
that did something...fact is, I ran this system with NOTHING changed since vsl 1.2 came out in february.
no new installations.. nothing.

and like i mentioned the day I installed 2.1 I immediatly saw these crazy dropouts.

Josh, I am not running a 57 but have mad USB dropouts with 2.1.1 that I NEVER had with 2.0, there is still something going on with the tag writing on load and unload i think

have you tried the NEWEST beta?

Hey DJ Sound Technique,

It might be better if you start a new help thread - as It is likely that your dropouts are because of something different to Joshua and it will be easier to help you! :)



So how has it been?
Has your CPU stayed low?
Many USB dropouts?

As DJ Sound Technique said we did have an increase in CPU due to a tag-writing bug with 2.1 but I didn't think it would have been enough to cause the dropouts you were getting - perhaps it was just that.

Anyway, let me know how you are going with 2.1.1 :)

I actually recorded a video, to kinda "timestamp" the occasion.

Im not totally convinced that it was my system, like i mentioned, this started the day I installed 2.1...but of course seeing how I retored my computer back to original specs
it would seem like it on the surface.

ok, so friday nights gig was super smooth, I had a usb light when I fired everything
but not a single hiccup after that.
ran on high for a solid 4 hours, used some effects, scrolled my library, fired midi
commands, lots of scratching and long mixing...no problems.

so, you gottaa wonder, DOES 2.1 in fact write something somewhere that is not
removed/reversed with an uninstallation?
I did read in the other thread, a few other guys who had the usb issues did eventually do the same thing and went back to 192 and were running just
fine again...

Ill post that video when i get a chance.
THANKS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi Joshua Carl.

How are you getting on?