Software help archive

A read-only archive of old serato.com help threads.

Serato DJ will not recognize my Vestax VCI-300 controller after the recent updat

Product
Serato DJ Pro
Version
1.6.3
Hardware
Vestax VCI-300
Computer
Mac
OS
Platform
-
Brian90 11:04 PM - 21 May, 2014
I recently updated my Serato DJ. This afternoon, I plugged in my Vestax VCI-300 controller and Serato DJ will not recognize the hardware.
Serato, Support
Micah G. 11:34 PM - 27 May, 2014
Hey Brian90,

Try reseting the MIDI connection. Follow these steps:

Disconnect VCI-300 > Open Audio MIDI Setup > Window > Show MIDI Window > Highlight VCI-300 Icon > Click 'Remove Device' > Reconnect VCI-300 > Test Serato DJ.

Let me know how that goes :-)

Cheers,
Micah
joshdamon 10:23 PM - 30 October, 2014
Just had the same problem, tried this solution and it isn't working. Any other options?
joshdamon 10:25 PM - 30 October, 2014
These steps do work: serato.com
chuppy 8:50 AM - 10 April, 2015
hi you need to get vci firmware 300 upgrade than in a pc you need to use the vci 300 VCI-300
_v1.xml hit to upgrade that will fix you vci 300 , i had same issue with my vci 380
Dj Trails 1:02 AM - 19 April, 2015
Where can I get a firmware upgrade for my Vestax VCI-300 MK1?
chuppy 1:45 AM - 19 April, 2015
i dont know
2:00 AM, 3 May 2015
This help request has been closed due to inactivity.