Frankie Falcione
10:04 PM - 15 October, 2008
I purchased a VCI 300 thinking two great companies Serato and Vestax couldn't get it wrong! Well I was completely wrong!
I received my unit, set it up and within 30 seconds the unit froze. I called tech support and they confirmed all the settings. I re-booted and seconds later, it Froze! The data light turns solid red and all controls buttons on the VCI blink then turn solid. The internal wiring is not solid, if I slightly tap the unit all lights blink and it loses power. It's obvious that I'm not the only one experiencing the issue.
The day I received my unit, I had to drive 18 miles to drop it off to a service center for Vestax. After Two weeks the service center informed me they sent the unit to Japan (Vestax's headquarters) because the unit was irrepairable. One month later, I do not have a unit and i'm out $899.00!
I plan on returning the unit as soon as I receive a new one, after reading all the negative reviews on Serato's forum. I believe Vestax should recall all the VCI 300's and come back to the market with a quality product that we the Professional DJ's demand as we are only as good as our equipment!
DO NO RECOMMEND THIS UNIT TO ANYONE!
Frankie Falcione
