The Serato.com Community
The Serato.com forum has been online since February 2004, and over the past 9 years, 1.1 million people have joined Serato.com. 70,000 of those people have posted on our forum, whether it be to get some help from our staff, discuss some new, flash DJ gear, or even just to talk about their favorite new banger that blew up the dance floor in the weekend.
Last month 30,000 new messages were posted. We are busier than we have ever been and its awesome!
If you wanna talk shop, share tips, tricks and experiences, whether it be Serato DJ, Serato DJ Intro, ITCH, or the producers choice for audio manipulation, Pitch 'n Time, just post up in the respective general discussion areas.
Scratch Live users get the cosy Rane Mixers General Discussion area, where you are likely to encounter the friendly team from Rane, straight outta Mukilteo, WA.
If Video DJing is your thing, the Serato Video General Discussion community can show you where to get high quality, legal music videos and tweak your computer into Video DJing machine!
I can't forget to mention that we have areas for our non English speaking DJ community. Whether your speak Deutsch, Français, Español, Italiano, русском or 日本語, we got your back.
Technical Support
Visit the Support Home Page to be take taken to our support area with heaps of helpful information, common FAQs, software manuals, hardware quick-start guides, any known issues/workarounds and a truck load of handy articles.
Don't forget, use the Search bar!
The fastest way to get help with your Serato software or supported hardware is to create a Help Request. Help requests are no longer part of the forum and are 1-on-1 with our Product Specialists for more specific troubleshooting.
Opening a help request can be done in the support section of Serato.com. Click here to create a help request.
After entering details about your setup and the issue you have, your help request will be created and one of our Product Specialists will be in touch with you as soon as possible. This can be up to a few days in busy times so please be patient - We will be with you as soon as we can.
Beta Testing
The forum is also where we conduct beta testing with our software. Sometimes we have public beta areas where forum users can test the software before it's finally released. This process is so crucial because people report bugs that our testing teams may have missed and it allows us to gather feedback about how we can improve the features of our software.
Before any release goes to public beta, we give it to our hand picked private beta teams who also provide very thorough bug reports and useful feedback. We rely on them to provide us with their thoughts on the next version of our software and sometimes even unreleased hardware. We simply couldn't do without those guys!
The best way to become a private beta tester is to stay active in the public beta areas. Providing good feedback, writing clear and detailed bug reports and helping others are some of the ways you can be selected as a private beta tester.
Our moderators are always on the look out for more beta testers to be part of the team, so if you think that might be you, make yourself known on the forum for the right reasons :)
