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SSL 2.2 + Pioneer CDJ-2000 HID
A read-only archive of old serato.com help threads.

SSL 2.2 + Pioneer CDJ-2000 HID

Product
Scratch Live
Version
2.2
Hardware
Rane SL3
Computer
PC
OS
Platform
-
easyG 11:04 AM - 30 January, 2011
Product: scratchlive
Version: 2.2
Hardware: scratchlive-sl3
Computer: pc
OS Version: vista32
---

Hi all,

1. This could be a bug. It happened to me 2 times last night and has happened before with a different set of players. It happens randomly.
After pressing play and then touching the jog wheel from the side the music stops for a millisecond, it feels the same as I would want to start scratching. Except the CDJ is in CDJ mode and like I said I touched the wheel outside.
At first I thought that this was my own fault because the CDJ was in vinyl mode and maybe touched the wheel bad, but no. Yesterday it was in CDJ mode and it happened on both decks once.

2. Cue button question.
This is kinda hard to explain, but I'll try. When I press play and then cue again the cue doesn't only stop the playback, but it immediately triggers the cue point. To explain it better, if I play CDs and press play and then cue the cue acts like a stop button (no audio is triggered when cue is pushed). And when I press cue again it triggers the cue point. Why does it behave differently in Serato? It doesn't sound very good if I play an acapella 10-20 seconds into the other track and when I want to stop it by pressing cue I get the acapella beginning with one push. Sounds weird.

Dell Latitude E6400
Intel Core 2 Duo 2.26 GHz
3GB RAM
160GB SSD Intel drive
Windows Vista 32
SL3

Thanks.
Rane, Support
Shaun W 12:45 AM - 3 February, 2011
Quote:
1. This could be a bug. It happened to me 2 times last night and has happened before with a different set of players. It happens randomly.
After pressing play and then touching the jog wheel from the side the music stops for a millisecond, it feels the same as I would want to start scratching. Except the CDJ is in CDJ mode and like I said I touched the wheel outside.
At first I thought that this was my own fault because the CDJ was in vinyl mode and maybe touched the wheel bad, but no. Yesterday it was in CDJ mode and it happened on both decks once.

Does the HID mode active properly?

If you use the CDJs with the control disc, do you experience the same problem?

Before testing, please check your calibration settings and make sure everything is set correctly and properly calibrating.

Here's how, just in case -->> serato.com


Quote:
Cue button question.
This is kinda hard to explain, but I'll try. When I press play and then cue again the cue doesn't only stop the playback, but it immediately triggers the cue point. To explain it better, if I play CDs and press play and then cue the cue acts like a stop button (no audio is triggered when cue is pushed). And when I press cue again it triggers the cue point. Why does it behave differently in Serato? It doesn't sound very good if I play an acapella 10-20 seconds into the other track and when I want to stop it by pressing cue I get the acapella beginning with one push. Sounds weird.

Are you MIDI mapping the decks manually or using the HID Link mode?

Do you have any other MIDI presets created within the MIDI tab of SSL?
easyG 2:52 AM - 3 February, 2011
Quote:
Does the HID mode active properly?
If you use the CDJs with the control disc, do you experience the same problem?
Before testing, please check your calibration settings and make sure everything is set correctly and properly calibrating.
Here's how, just in case -->> serato.com

For example tonight I didn't get that bug. I've used CDJ1000 with control CDs almost two years. No such problem. Been using timecode CDs with CDJ-2000 a few times also no problems. But like I said it happens randomly when using HID.
Quote:
Are you MIDI mapping the decks manually or using the HID Link mode?
Do you have any other MIDI presets created within the MIDI tab of SSL?

I'm just using the HID link mode. Just plug two CDJ-2000 into the PC + SL3. I have never touched the MIDI mapping section.
Rane, Support
Shaun W 5:37 PM - 3 February, 2011
Just in case, I suggest disabling Windwos' User Account Controls (UAC)

Here's how -->> serato.com <<-- How-to: Disable User Account Control (UAC)

In addition, lets rename the MIDI folder within the internal drive Scratch Live or _Serato_ folder

Close SSL

Open your My Music folder

Open the ScratchLIVE or _Serato_ folder

Locate and rename the MIDI folder to OLD_MIDI

Restart SSL and retest.
easyG 8:12 PM - 3 February, 2011
Quote:
Just in case, I suggest disabling Windwos' User Account Controls (UAC)

Here's how -->> serato.com <<-- How-to: Disable User Account Control (UAC)

In addition, lets rename the MIDI folder within the internal drive Scratch Live or _Serato_ folder

Close SSL

Open your My Music folder

Open the ScratchLIVE or _Serato_ folder

Locate and rename the MIDI folder to OLD_MIDI

Restart SSL and retest.


I disabled UAC the day I got my PC. :)

This mystical MIDI folder has come up in another thread of mine. The short answer is there is no MIDI folder on my system.

In that other thread I've been asked:
Close down all software.
Go to Music > _ScratchLIVE_ > MIDI
Delete the AUTO_SAVE.xml file.

After receving confirmation that the CDJ'd don't have to be connected when looking for the midi folder I've been asked to search the system (for the MIDI folder) and list all folders I can see in _Serato_ folder:

When I select Music (C drive) I see following folders:
_Serato_
_Serato_Backup

In _Serato_ there are following folders:
Auto Import
Effects
History
Imported
Smart Crates

... and files:
database V2
DropoutCount.log
neworder.pref
OverviewBuilder.log
RelocateLostFiles.log
window.pref


I have all my music on D drive, so there are following folders:
_ScratchLIVE_
_ScratchLIVE_Backup

In _ScratchLIVE_ there are following folders:
Crates
Subcrates

... and files:
collapsed.pref
database V2
neworder.pref

There is also no MIDI folder in the backup folders (_Serato_Backup, _ScratchLIVE_Backup).
Rane, Support
Shaun W 8:25 PM - 3 February, 2011
Very interesting.

Please try this:

Open SSL

Go into the SSL setup screen MIDI tab

Create a new preset, name it and hit enter.

Close SSL

Open the C Drive _Serato_ folder, is there a MIDI folder?
easyG 8:43 PM - 3 February, 2011
Quote:
Very interesting.

Please try this:

Open SSL

Go into the SSL setup screen MIDI tab

Create a new preset, name it and hit enter.

Close SSL

Open the C Drive _Serato_ folder, is there a MIDI folder?

Ok. Now the MIDI folder is there.
Containing:
AUTO_SAVE.xml
Some preset.xml
Some preset_user1.xml

The last two are made by me. Accedently did two presets.
First I thought that I needed to go to the MIDI mapping function (main screen) and looked a place where to save a preset. Aftterwards I got that I had to go to the setup menu.

What now?
Rane, Support
Shaun W 8:46 PM - 3 February, 2011
Give things a good test and see if you can reproduce the problem :)
easyG 8:52 PM - 3 February, 2011
Quote:
Give things a good test and see if you can reproduce the problem :)

Ok. I'll get my hands on the CDJ-2000s tomorrow night at a gig.

Can you please describe briefly how the MIDI folder is connected to the HID? And if it's so important then how was I able to play via HID till now?

Can I delete those my made XML files (Some preset.xml; Some preset_user1.xml) and just leave AUTO_SAVE.xml there?

Thanks.
Rane, Support
Shaun W 10:25 PM - 3 February, 2011
Actually, the AUTO_SAVE.xml file should not affect HID supported native controllers, but since you don't have an AUTO_SAVE.xml file, I'm curious if creating one (along with a MIDI folder) will have any affect.

Feel free to delete the presets made :)
easyG 10:32 PM - 3 February, 2011
Quote:
Actually, the AUTO_SAVE.xml file should not affect HID supported native controllers, but since you don't have an AUTO_SAVE.xml file, I'm curious if creating one (along with a MIDI folder) will have any affect.

Feel free to delete the presets made :)

Thanks. I'll keep you posted.
Rane, Support
Shaun W 10:34 PM - 3 February, 2011
Cool, thanks!
easyG 10:37 PM - 3 February, 2011
Quote:
Cool, thanks!

Just as a side question. You don't get that CUE behavior I described?
Rane, Support
Shaun W 11:00 PM - 3 February, 2011
Quote:
Quote:


Cool, thanks!

Just as a side question. You don't get that CUE behavior I described?

Oops, I overlooked this.

When I press cue while playing a song, Scratch Live jumps to the temporary cue point set by default at the beginning of the loaded track.

If I press the play/pause button while playing a song, the song pauses, as expected. While the song is paused and I press the cue button, Scratch Live sets the temporary cue point to the paused play position.
easyG 11:10 PM - 3 February, 2011
Quote:
When I press cue while playing a song, Scratch Live jumps to the temporary cue point set by default at the beginning of the loaded track.

Yes, but can that be changed that it doesn't trigger the temporary cue point. Why can't it behave like it does with audio CDs? When a song is playing and you hit cue it acts like a stop button not triggering the set cue point simultaneously. SSL in HID does the opposite.

Quote:
If I press the play/pause button while playing a song, the song pauses, as expected. While the song is paused and I press the cue button, Scratch Live sets the temporary cue point to the paused play position.

That I understand and that behavior is correct. Just like using audio CDs except the music doesn't stutter when hitting pause.
11:26 PM, 3 Feb 2011
easyG attached a file: Bad HID cue.mp3
Download· Permalink
11:27 PM, 3 Feb 2011
easyG attached a file: Cue - like it should work.mp3
Download· Permalink
easyG 11:27 PM - 3 February, 2011
I hope that these sound files illustrate what I'm trying to say. :)
Rane, Support
Shaun W 6:05 PM - 4 February, 2011
Quote:
Why can't it behave like it does with audio CDs? When a song is playing and you hit cue it acts like a stop button not triggering the set cue point simultaneously.

I've tried a normal CD and when I hit cue while playing a song, the track doesn't pause or stop for me. Only after I hit play/pause and then cue does the track actually jump to and pause at the set cue spot. I must admit, I'm a CDJ noob, so I may be doing something wrong, but I've tested both the 900 and 2000 with the same result.
easyG 4:24 PM - 5 February, 2011
Quote:
Quote:
Why can't it behave like it does with audio CDs? When a song is playing and you hit cue it acts like a stop button not triggering the set cue point simultaneously.

I've tried a normal CD and when I hit cue while playing a song, the track doesn't pause or stop for me. Only after I hit play/pause and then cue does the track actually jump to and pause at the set cue spot. I must admit, I'm a CDJ noob, so I may be doing something wrong, but I've tested both the 900 and 2000 with the same result.

Ok. I'll try explaining this step by step.
1. Serato is set to load a track from first cue point.
2. When I load the track the CUE and play/pause button flash.
3. I hit CUE to set temporary cue.
4. When I press play the song starts playing from the cue point. Now when I hit cue the track jumps back to the temporary cue, but also at that same push triggers the CUE (in this example case the last kick drum). Hear sample file: Bad HID cue.mp3. The last kick, which is offbeat intentionally is when I hit CUE. That last kick shouldn't be audible. If I were using normal audio CDs the last kick wouldn't be audible. Just like it sounds on: Cue - like it should work.mp3.


PS. Creating the MIDI folder and AUTO_SAVE.xml didn't help. Still got that 'jump' last night when touching the jog wheel outside. This night it happened only once.
Rane, Support
Shaun W 12:52 AM - 8 February, 2011
Hi easyG,

I didn't have time today, but I'll make time tomorrow for testing :)
Rane, Support
Shaun W 10:52 PM - 15 February, 2011
Sorry for the super delayed reply. I lost track of this forum post.

I was able to reproduce what you're experiencing.

When using a normal disc, hitting cue stops the track and (once stopped) hitting cue again (or holding it down) will play a bit of the song, if needed.

I'm not sure why the CDJs behave this way with HID. It sounds like a bug that needs to be fixed or a software tweak that needs to be added.
easyG 6:54 AM - 16 February, 2011
Quote:
Sorry for the super delayed reply. I lost track of this forum post.

I was able to reproduce what you're experiencing.

When using a normal disc, hitting cue stops the track and (once stopped) hitting cue again (or holding it down) will play a bit of the song, if needed.

I'm not sure why the CDJs behave this way with HID. It sounds like a bug that needs to be fixed or a software tweak that needs to be added.

Thanks. Will you send this bug report to Serato? If yes, you can close this thread!

Thanks again.
Rane, Support
Shaun W 5:39 PM - 3 March, 2011
Yes, bug reported :)
easyG 10:29 AM - 4 March, 2011
Sorry Shaun. I got carried away with this CUE button discussion that I forgot to ask about issue nr 1.

Quote:
1. This could be a bug. It happened to me 2 times last night and has happened before with a different set of players. It happens randomly.
After pressing play and then touching the jog wheel from the side the music stops for a millisecond, it feels the same as I would want to start scratching. Except the CDJ is in CDJ mode and like I said I touched the wheel outside.

-UPDATE- This has happened every night when I play. Last time was this Wednesday.
Rane, Support
Shaun W 5:23 PM - 4 March, 2011
This is the first I've heard of this problem happening. Do you experience the same issue with a prior version of SSL?

I suggest contacting Pioneer and ask if they've come across this problem. Perhaps, this is a known issue or something they've seen before :)
easyG 7:26 AM - 7 March, 2011
Quote:
This is the first I've heard of this problem happening. Do you experience the same issue with a prior version of SSL?

I suggest contacting Pioneer and ask if they've come across this problem. Perhaps, this is a known issue or something they've seen before :)

I'm 98% sure it happened also with SSL 2.1.

I wrote to Pioneer, lets see what they answer.
Rane, Support
Shaun W 7:18 PM - 7 March, 2011
Quote:
Quote:


This is the first I've heard of this problem happening. Do you experience the same issue with a prior version of SSL?

I suggest contacting Pioneer and ask if they've come across this problem. Perhaps, this is a known issue or something they've seen before :)

I'm 98% sure it happened also with SSL 2.1.

I wrote to Pioneer, lets see what they answer.

Keep me posted with what they say. A beta version for 2.2.1 should be available in a bit. I'll ask the Serato guys if they're aware of any CDJ native support issues being addressed in the next update.
easyG 7:43 PM - 7 March, 2011
Quote:
Quote:

Quote:

This is the first I've heard of this problem happening. Do you experience the same issue with a prior version of SSL?

I suggest contacting Pioneer and ask if they've come across this problem. Perhaps, this is a known issue or something they've seen before :)

I'm 98% sure it happened also with SSL 2.1.

I wrote to Pioneer, lets see what they answer.

Keep me posted with what they say. A beta version for 2.2.1 should be available in a bit. I'll ask the Serato guys if they're aware of any CDJ native support issues being addressed in the next update.

Well, I got a first response saying that maybe the unit is faulty and maybe it needs servicing. I guess that means that they have no idea about what is going on.
As I said before this has happened with two set of players as the two night clubs where I play both have 2x CDJ-2000. There is no logic behind it. It just sometimes happens. Has happened on both SSL decks.
easyG 9:16 AM - 8 March, 2011
I've found another SSL user who has experienced the same issue. On the Pioneer DJ forum Browny wrote:
Quote:
My 2000 also does this with ssl sometimes. I think it's a ssl bug as it doesn't do it with CDs or USB stick.
easyG 2:57 PM - 8 March, 2011
And another user has reported the same issue.
danielthewave 3:39 PM - 8 March, 2011
as i worked with the setup mentioned above a lot in the past i'm curious

your in CDJ-Mode an when you touc hthe outer part of the platter (the pitch part) the music seems to stop for less than a second
easyG 4:37 PM - 8 March, 2011
Quote:
as i worked with the setup mentioned above a lot in the past i'm curious

your in CDJ-Mode an when you touc hthe outer part of the platter (the pitch part) the music seems to stop for less than a second

It just stops for a millisecond, so if I beatmix the mix goes offbeat.
LJ_WOOLSEY 5:15 PM - 8 March, 2011
i think this could be down to the bug of the center platter picking up the vibration of you touching the outer part?? sounds like it could be this. But that would only be the case in vinyl mode wouldnt it? what happens in cdj mode if you touch the outside and the top at the same time? does this make a jump? maybe it gets confused with the two being pressed at same time to controll pitch bend?

i am just guessing here but it would make sence?

cheers
Rane, Support
Shaun W 5:32 PM - 8 March, 2011
Can you confirm that the problem doesn't occur when using control CD or a USB control signal stick?

If we can narrow it down to the native HID function, that will help :)
easyG 5:48 PM - 8 March, 2011
Quote:
i think this could be down to the bug of the center platter picking up the vibration of you touching the outer part?? sounds like it could be this. But that would only be the case in vinyl mode wouldnt it? what happens in cdj mode if you touch the outside and the top at the same time? does this make a jump? maybe it gets confused with the two being pressed at same time to controll pitch bend?

i am just guessing here but it would make sence?

cheers

Yes, i'd agree, but the players are in CDJ mode. First off I thought so too that it's the case of vinyl mode, but no...
easyG 5:53 PM - 8 March, 2011
Quote:
Can you confirm that the problem doesn't occur when using control CD or a USB control signal stick?

If we can narrow it down to the native HID function, that will help :)

Sorry, I cannot do that as I don't have those players at home. I have to rely on the other user comment where he says: "I think it's a ssl bug as it doesn't do it with CDs or USB stick."

I don't use CDs or USB stick at all when playing out.
LJ_WOOLSEY 5:59 PM - 8 March, 2011
Quote:
what happens in cdj mode if you touch the outside and the top at the same time? does this make a jump? maybe it gets confused with the two being pressed at same time to controll pitch bend?



Try this and see what the resaults are.
easyG 6:00 PM - 8 March, 2011
But as a side mark I can tell that before SSL added HID support for the CDJ-2000s I played with timecode a few times (3-4) and never had such an issue.
easyG 6:03 PM - 8 March, 2011
Quote:
Quote:


what happens in cdj mode if you touch the outside and the top at the same time? does this make a jump? maybe it gets confused with the two being pressed at same time to controll pitch bend?


Try this and see what the resaults are.

Maybe Shaun can try this!?

The next time I get my hands on those players are in one weeks time.
easyG 9:41 PM - 9 March, 2011
Seems that there are some similar issues with HID. serato.com

Looking forward if any of these issues will be found and addressed in the next beta...
Rane, Support
Shaun W 12:25 AM - 11 March, 2011
Hey guys :)

Just an FYI, Pioneer and Serato are looking into this and hope to have a fix soon.
easyG 9:04 AM - 11 March, 2011
Quote:
Hey guys :)

Just an FYI, Pioneer and Serato are looking into this and hope to have a fix soon.

Cool. :) Thanks.
Rane, Support
Shaun W 7:10 PM - 11 March, 2011
No problem :)
easyG 8:12 AM - 2 April, 2011
I went back to using SSL 2.1.1 and had a gig yesterday. The 'platter skip' happened to me 4-5 times in 3 hours that I played. Very frustrating.

Are there any news where's the problem and when there will be a fix?
danielthewave 9:58 AM - 2 April, 2011
musikmesse is next week so i believe there will be an update soon just stay tuned for some more days ...
Rane, Support
Shaun W 5:17 PM - 4 April, 2011
Quote:
I went back to using SSL 2.1.1 and had a gig yesterday. The 'platter skip' happened to me 4-5 times in 3 hours that I played. Very frustrating.

Are there any news where's the problem and when there will be a fix?

In another thread, you mentioned still having an old CDJ 2000 firmware installed (v3.2). I suggest updating to the 4.0 firmware and use the 2.1.1 version as suggested by DJ Chris
easyG 5:19 PM - 4 April, 2011
Quote:
Quote:


I went back to using SSL 2.1.1 and had a gig yesterday. The 'platter skip' happened to me 4-5 times in 3 hours that I played. Very frustrating.

Are there any news where's the problem and when there will be a fix?

In another thread, you mentioned still having an old CDJ 2000 firmware installed (v3.2). I suggest updating to the 4.0 firmware and use the 2.1.1 version as suggested by DJ Chris

Yes, I'll try this this week.
Rane, Support
Shaun W 5:21 PM - 4 April, 2011
Coolio, let me know what you find :)
Dj Tej 10:44 AM - 8 April, 2011
Hi guys. I've also been having the beat skipping problem. when i am playing a tune it skips a beat randomly in HID mode. this still happened when i had updated the pioneer software to 4.0 and the serato to 2.2. pioneer released another firmware update 4.01 but that update doesn't seem to address this issue. i used the timecode cds previous to the HID mode and never had a problem with it. however i did run the pioneers and serato again after resetting my laptop and the serato software and the tracks didnt jump at all. however i didn't test it longer than 30 mins so not sure whether it could have occurred again if i tested it for a longer period of time.
Rane, Support
Shaun W 3:44 PM - 8 April, 2011
Users are reporting the 4.01 firmware works with out "skips" when using 2.1.1, so if you experience the issue again with 2.2.0, please test your setup using 2.1.1 :)
Dj Tej 4:17 PM - 8 April, 2011
cheers i will do that
easyG 10:35 AM - 10 April, 2011
This solution didn't work for me.

Updated Pioneers to v4.01 and used Serato 2.1.1 and still got those skips. I played straight for four hours and I got a lot of them - maybe 5-10. Very annoying.
Rane, Support
Shaun W 4:46 PM - 10 April, 2011
Quote:


This solution didn't work for me.

Updated Pioneers to v4.01 and used Serato 2.1.1 and still got those skips. I played straight for four hours and I got a lot of them - maybe 5-10. Very annoying.

Crappy!

Make sure the HID mode you have selected is titled Advanced HID.

Do any of the previous versions of compatible SSL builds work without skips?
easyG 4:54 PM - 10 April, 2011
The mode was HID advanced. I have tried SSL version 2.2 and 2.1.1 both have the same issue.

Have you guys figured out where the bug is?
Rane, Support
Shaun W 4:58 PM - 10 April, 2011
I've been hearing different things, like platter vibration issues and etc, but nothing definite yet.

This is a shot in the dark, but perhaps something's been tweaked in the SL 2 and SL4, 2.2.2 version to resolve this issue -->> serato.com <<-- Scratch Live for Rane SL 2 and SL 4
easyG 5:10 PM - 10 April, 2011
Thanks. I'll try this out on Wednesday.
Rane, Support
Shaun W 5:19 PM - 10 April, 2011
Quick question, when using SSL are you using the Vinyl mode option on the CDJ 2000?
Rane, Support
Shaun W 5:20 PM - 10 April, 2011
I ask because I read about an issue with touching the platter when not in VINYL mode causing the sound to skip.
easyG 5:33 PM - 10 April, 2011
I've tried both ways. I've got skips on both. But I could try using only Vinyl Mode on Wednesday.
Rane, Support
Shaun W 5:59 PM - 10 April, 2011
Quote:
I've tried both ways. I've got skips on both. But I could try using only Vinyl Mode on Wednesday.

Cool, and the 2.2.2 version :)
easyG 6:33 PM - 10 April, 2011
Will do :)
browny 8:46 AM - 22 April, 2011
I also get this I'm using ssl2.2 and firmware 4.1 on the cdjs. Does it in cdj mode!
Rane, Support
Shaun W 6:26 PM - 25 April, 2011
Quote:
I also get this I'm using ssl2.2 and firmware 4.1 on the cdjs. Does it in cdj mode!

Is your CDJ 2000 susceptible to vibration when used with your rig?
Retsekdj 1:05 PM - 2 May, 2011
Hello, happy to find a post about this problem with cdj's HID mode. I work in a dj shop and i am owner of 2 cdj's 2000. I am using the rane sixty eight togheter with those cdj's 2000 In HID mode. I have exactly the same problem. When you tutch the jog then offen the player stops for one mili second ... I've tested the HID mode with some other cdj's of the dj shop and also there I had the problem. So Serato or pioneer realy has to fix this problem because it's not not not not stable. Hope it wil be fixed in the future updates of pioneer and serato.
RHD 3:59 PM - 9 May, 2011
We have several rigs MK3's and 2000's and what were finding is the skipping happens on those using custom midi settings and HID mode.
7:00 PM, 9 May 2011
This help request has been closed due to inactivity.
easyG 1:14 PM - 7 June, 2011
Any news on this? I'm using SSL 2.2 and firmware 4.1. And the random skipping still happens. Doesn't matter if the CDJs are in CD or vinyl mode.
Rane, Support
Shaun W 5:25 PM - 7 June, 2011
Yes, actually :) The next version of SSL 2.3 will have a fix for this problem. We should see a public beta version release soon!
easyG 5:32 PM - 7 June, 2011
Great news. Thank you.
Rane, Support
Shaun W 6:03 PM - 7 June, 2011
No problem :)
JoshuaBula 1:09 PM - 14 June, 2011
I'm having the same problem, and wondering if heat might be a contributing factor because it starts to happen to me after playing for about 2.5 to 3 hours. It seemed to help for a while when I put the decks on laptop cooling fans, but this past weekend the problem came back. But the vibration could be an issue also since the sound engineer turns up the levels gradually throughout the night.

But, I have a feeling it might be a software issue because the fact that it only seems to happen at the end of a track, and in my situation it tends to be only when mixing from the left deck to the right deck, the right deck starts skipping a few frames and I have to nudge the left deck forward to catch up.

So, if there is a private beta of 2.3, I would greatly appreciate the opportunity to help test it.
Rane, Support
Shaun W 5:04 PM - 14 June, 2011
I'm not sure exactly what causes the issue, but I do know the 2.3 version will include a fix. The 2.3 public beta is not yet available, but we should see it released soon for public testing :)
Rane, Support
Shaun W 5:05 PM - 14 June, 2011
Are you using Vinyl or CDJ mode with the 2000's?
danielthewave 7:19 PM - 14 June, 2011
Quote:
But the vibration could be an issue also since the sound engineer turns up the levels gradually throughout the night.


that's a fact! i play in a club where the subs are directly under the desk - if the club is packed and we crank up the volume the vibrations move the CDJ-platter (and only forward!) even with foam underneath everything

But even that should not cause the music to stop ...
Rane, Support
Shaun W 11:29 PM - 14 June, 2011
Quote:
Quote:
But the vibration could be an issue also since the sound engineer turns up the levels gradually throughout the night.


that's a fact! i play in a club where the subs are directly under the desk - if the club is packed and we crank up the volume the vibrations move the CDJ-platter (and only forward!) even with foam underneath everything

But even that should not cause the music to stop ...

Are you using Vinyl mode or CDJ mode with your 2000's?
danielthewave 8:50 AM - 15 June, 2011
vinyl mode only ...
the bass related moving for me is no big deal .. its just like it was with vinyl ..riding the pitch ...

the other problem "moving the outer part of the platter followed by a short stop of the music"
is something that i only noticed once ...
JoshuaBula 10:51 PM - 15 June, 2011
I only use vinyl mode also
11:00 PM, 29 Jun 2011
This help request has been closed due to inactivity.
easyG 5:31 AM - 23 August, 2011
Hi, Serato!

So what CDJ 2000 HID bugs were fixed in 2.3? I still got those two bugs that I described on my very first post here - still got the skip and the cue button is not fixed also. I got the feeling that on version 2.3 the skip happened even more than 2.2. :/


Apple MacBook Pro 15.4” QC i7 2.0 GHz 2011
Mac OS X 10.6.8 Snow Leopard
4GB RAM, 160GB Hard Disk
Rane, Support
Shaun W 5:10 PM - 8 September, 2011
Quote:
Hi, Serato!

So what CDJ 2000 HID bugs were fixed in 2.3? I still got those two bugs that I described on my very first post here - still got the skip and the cue button is not fixed also. I got the feeling that on version 2.3 the skip happened even more than 2.2. :/


Apple MacBook Pro 15.4” QC i7 2.0 GHz 2011
Mac OS X 10.6.8 Snow Leopard
4GB RAM, 160GB Hard Disk

The release notes for 2.3.0 list all the added changes -->> serato.com

Quote:
What's new in 2.3
- Cue Point Labels.
- 64-bit Drivers For Mac.
- Better THRU mode indication for the SL 2, SL 3 and SL 4.
- Core Audio/ASIO drivers for the SL 3 and Sixty-Eight.
- Improved Scratch Live user interface layout for minimum screen resolutions.
- Added support for the Pioneer CDJ-350.
- Added support for the Pioneer CDJ-850.
- Support for all current Rane Scratch Live Hardware (SL 1, SL 2, Sl 3, SL 4, TTM 57 SL, Sixty-Eight)

Full (detailed) List of Changes
Cue Point Labels
Cue points can now be labelled.

By double clicking the "time-stamp" of a cue point, an edit box appear allowing you to enter a label for that cue point. Control-clicking the time-stamps/labels will toggle between the two views.

64-bit Drivers for Mac
The Mac installer now includes a 64-bit compatible driver, so that all Scratch Live hardware is now supported on 64-bit Mac OSX 10.6 and lower.

Please note: if you have a new Mac Book Pro running a 10.7 kernel, you must update to OSX 10.6.8 for a fix to hardware related crashes.

Better THRU mode indication for the SL2, SL 3 and SL 4
We have re-worked the way we display decks in THRU mode to make it much clearer if a deck is in THRU mode:

- Waveforms are grayed out
- Virtual decks are changed to black/white colors and have "Thru" written on them.
- On-screen THRU buttons now flash.

Core Audio/ASIO drivers
- New drivers for the SL 3 and Sixty-Eight.

SL 3 ASIO Version 1.3.0f11 (from 1.2.0f20)
- Added WOW64 support (Driver supports 32-bit applications on 64-bit OS).
- Fixed sleep/wake issues.
- Fixed "Sound Forge ASIO buffers keep playing after Stop" bug.
- Fixed bug where the Control Panel would briefly flash up as connected.
- Latest firmware 2.31 embedded.
- Fixed minor firmware update issues.

SL 3 Core Audio Version 1.3.2f6 (from 1.3.0f2)
- Driver supports 64-bit kernel.
- Fixed long delay when re-plugging device (speeds up SSL startup with CA driver installed).
- Latest firmware 2.31 embedded.

Sixty-Eight ASIO Version 1.1.2f5 (from 1.1.1f1)
- Added WOW64 support (Driver supports 32-bit applications on 64-bit OS).
- Fixed sleep/wake issues.
- Fixed "Sound Forge ASIO buffers keep playing after Stop" bug.
- Improved Control Panel headphone control response.
- Fixed bug where you could not display control panel from ASIO host software
- Latest firmware 1.30 embedded.
- Improved MIDI support.

Sixty-Eight Core Audio Version 1.1.2f4 (from 1.1.1f1)
- Driver supports 64-bit kernel.
- Fixed long delay when re-plugging device (speeds up SSL startup with CA driver installed).
- Latest firmware 1.30 embedded.
- Improved MIDI support.

SL2 ASIO Version 1.0.1f4 (from 1.0.0a6)
- Fixed sleep/wake issues.
- Fixed "Sound Forge ASIO buffers keep playing after Stop" bug.
- Improved "thru" button responsiveness.

SL2 Core Audio Version 1.0.1f3 (from 1.0.0f2)
- Driver supports 64-bit kernel.
- Fixed bug where the Control Panel was not available after a System Preferences 'show all'.

SL4 ASIO Version 1.0.1f4 (from 1.0.0f5)
- Fixed sleep/wake issues.
- Fixed "Sound Forge ASIO buffers keep playing after Stop" bug.
- Improved "thru" button responsiveness.
- Fixed bug where the latency was incorrect for buffer sizes 45-50 ms at 96kHz.

SL4 Core Audio Version 1.0.1f2 (from 1.0.0f4)
- Driver supports 64-bit kernel.

Minimum screen resolution
With ever increasing user interface complexity and number of decks, we've worked to fit things sensibly on minimum resolution screens.

This version of Scratch Live will dynamically change the user interface layout if your screen resolution is too small to fit all Scratch Live UI features/panels:

- If a deck view is chosen so that the currently open panels (e.g. Files, Browse, SP-6, Video…etc) won't fit, the panels will be closed.
- If a tabbed panel is opened but can't fit on screen, Scratch Live goes into "Library Mode" (where the decks are minimal in detail). To quickly navigate back to the old deck view you have several options:
* Press space - this action will close the new panel automatically.
* Select the desired view in the top left corner. As above, this will close the panel.
* Close the panel and it will go back to the old layout.
- Any forced action taken by Scratch Live will notify the user via the status bar and/or flashing the library mode buttons.
- Minimum library size has been reviewed, and some bugs fixed around sharing space with Browse/Files.

On-demand driver installer for Windows
This version of Scratch Live introduces on-demand installation of Rane hardware drivers. If you plug in a new piece of Rane hardware while running Scratch Live, you will be led through a process to install the drivers automatically.

Minor Changes:
Sixty-Eight
- Changed the names of the record drop down items for the Sixty-Eight, from PGMx to Inputx.
- Fixed cue point and loop LEDs flickering on the Sixty-Eight when pressed rapidly.
- Fixed the Sixty-Eight defaulting to assigning the free channels to the first two decks instead of the primary decks.

Video-SL
- Fixed potential hang caused by loading a track with an associated video.
- Fixed a crash on start up when an iTunes track has an associated video and the the Scratch Live preferences have just been deleted.
- Fixed an issue with video associated tracks always getting their tags written after ejecting the track.
- Fixed bug where clicking the 'buy' button on the VSL panel in the setup screen would not launch the browser.
- Fixed bug where clicking the 'demo' button on the VSL panel in the setup screen, would not launch the demo version of VSL.

The Bridge
- Fixed the number of bridge sync buttons showing up for the SL 3.
- Fixed issue with the Bridge GUI getting out of sync after a hotplug.
- Fixed bug where the Ableton pitch and output controls could be used when they have no effect.

Playback
- Improved stability of QuickTime audio file playback.
- Fixed the overview not redrawing properly when primary decks are set to '2+3' and a 4 deck controller is hotplugged.
- Fixed bug where option+clicking the gain knob would reset gain values even if the auto gain is turned off.
- Fixed bug where auto-loop buttons would light up when setting a manual loop.

Recording
- Fixed bug where the recording level meter was not showing correct values and therefore did not properly indicate if the recording was clipping.
- Set the default recording depth to be 16-bit for the SL 3 and Sixty-Eight.

DJ-FX
- Fixed bug where it was possible to have two effects units affecting deck. This resulted in incorrect button states, and prevented the user from turning off one of the effect units.

MIDI
- Fixed Scratch Live crashing when The Bridge is enabled and Ableton Live has Sync enabled in the MIDI/Sync preferences for any MIDI device.
- Fixed bug where using Hot Cues on controllers such as Novation Dicer and Sixty-Eight did not light up the physical cue point button when triggered from the GUI.
- Added a MIDI panel for SL 4.
- Fixed bug where the MIDI assign panel for the SL 3 Aux deck was not displaying correctly.

Offline Player
- Fixed Offline Player not working correctly on Mac when the default sound card is set to work at 88.2 or 96 kHz sampling rates.

Library
- Fixed a case of Scratch Live writing WAV files with the wrong alignment, disregarding the wav format specifications.
- Added the ability to double-click inside an open edit box to select an entire word.
- Fixed a bug where leaving an empty text field in the song entry was causing the status bar to say that Scratch Live is writing tags.
- Fixed Scratch Live status bar saying that it's writing to the file whenever a state of the file changed, even though the track was actually written to after ejected from the deck.
- Fixed 'sorting songs by color' not matching the order in the color picker.
- Fixed a crash when loading a track without a color to a deck.
- Fixed a bug where editing a track from a search result and pressing ctrl-up/down or enter would save the previous change to the wrong song.
- Fixed bug where iTunes tracks might show in the library despite 'Read iTunes Library' being disabled.
- Fixed a bug where tracks could not auto re-sort by color if one track color was changed.
- Changed browse panel filtering behavior so that is filters only when crates are opened or the browse panel is opened.
- Improved Scratch Live start up speed with the browse panel open.
- Fixed a graphical glitch where the 'Gated Live Feed' drop down text was showing up twice with a large font size.
- Reverted a change introduced in Scratch Live 2.2 where the library would auto sort after a tag edit.
- Fixed a crash on 64-bit Windows when loading a track with creation dates older than 1970.
- Fixed potential crashes when loading a song via drag-n-drop.
- Fixed "Files" button turning off when dragging and dropping a file/folder out of it, despite the panel remaining open.
- Fixed bug where new columns that were added to the history panel did not show up straight away if the horizontal scroll bar was activated.
- Can now search some international characters.

Crates
- Fixed a bug where empty fields in the Smart Crate rules were causing mismatches.
- Fixed a bug where Smart Crates with 'is not' rule were not updating correctly when tracks were changed.
- Fixed a bug where Subcrate songs that were also contained in the parent crates were being deleted from the parent on start up.

History
- Changed the history "deck" column to display only numbers 1,2,3,4 not 'left'/'right' as this was not compatible with 4 deck controllers.

Autogain
- Fixed autogain not working.
- Fixed the track gain knob not having any effect when autogain is enabled.

3rd Party Controllers
- Fixed the Novation Dicer buttons not lighting up for deck 1 when primary decks are set to '1+4'.
- Dropped support for the Denon DN-HD2500, Numark DMC2 and ICDX

CDJ Support
- Added support for the Pioneer CDJ-350.
- Added support for the Pioneer CDJ-850.
- Fixed some Pioneer CDJ 850 stability issues on Windows.
- Made Scratch Live update the on-screen pitch range when pressing the 'TEMPO' button on a CDJ controller in HID mode.
- Fixed an issue when touching a platter not in VINYL mode would cause the sound to skip.
- Fixed Pioneer CDJ-900 connection issues after hot-plugging on a Windows machine.
- Fixed playback being paused when the platter was pressed and Cue button used.
- Fixed loop doubling not working on a CDJ-2000 (by pressing OUT & Loop Cutter).

GUI Changes
- Fixed some minor GUI misalignment issues where the border around the waveform in 2-deck stack-mode was too thick.
- Fixed the variation in line spacing between the DJ-FX and Playlists plug-ins screen.
- Fixed alignment issues with the waveform borders.
- When opening a widget (i.e. an SP6), the widget buttons now don't move up.
- Fixed some GUI issues in the TTM 57SL Hardware setup screen; fixes the bugs for saving effects and phono sensitivity to the mixer.
- Fixed GUI artifacts showing up in the Ableton panel when the screen is resized.
- Fixed bug where the edit box on the MIDI preset screen may not get focus when attempting to save a new preset.
- Fixed MIDI panel not switching to library mode when it doesn't fit on screen.
- Fixed bug where the assign drop box would show up in the TTM 57SL hardware panel if the device was in group select mode.
- Fixed bug where 3 or 4 deck stack mode would draw incorrectly.

File formats
- Fixed not being able to delete loops in QuickTime files.
- Fixed not being able to delete loops in Ogg files.
- Fixed bug where non mpeg4 files that were playable by QT were being marked as corrupt and no xml meta data was being created. (includes. .flv and some .avi files).
- Fixed 'nonsense' characters being written to the message box during an mpeg4 file write.

Misc. Hardware
- Rane MP 4 is no longer actively supported in Scratch Live. This means that the hardware still works, but it is not tested and future bugs will not be fixed.
- Fixed bug where autoloop buttons were missing when a Rane MP 4 is plugged into Scratch Live.
- Removed channel reversing with Rane MP 4 devices.
- Fixed function keys on Denon DN-HC4500 not lighting up in memo (hot queue) mode.
- Fixed bug where phono sensitivity boxes for the SL 3 were showing up when the SL 3 was in line mode.
- Fixed SL 4 bug where only deck 1 and 2 would affect the Video-SL decks. Now it uses the same behavior as the Sixty-Eight, which means the primary decks will affect the Video-SL decks.
- Fixed channel selection bug where channels could be stolen from another computer while audio was playing (SL 4 and Sixty-Eight).

Miscellaneous
- Fixed function key presses on some Windows laptops causing pitch slider movements.
- Fixed album art related crashes experienced in Scratch Live 2.2.0.
- Fixed SP6 mode buttons not updating.
- Changed the A-slot (autoloop) functionality to match the description in the manual.
- Fixed focus issues with the 'tap temp control'.
- Fixed edit box max character limitation.
- Fixed bug where loading a track with a deleted beatgrid wouldn't auto create a new beatgrid. Note that this will only work when autofill overviews is on.
- If doing a relocate lost files moves .xml and .ovb so that a directory is made empty, that directory is now deleted.
- Fixed bug where if you changed the size of the autoloop currently running, the start of the loop would be changed to the current playhead position.
- Added zero check for sample rate in CreateRow in CSongOverview.
- Fixed bug where autoloop would not disengage.
- Fixed waveform not showing up when in Loop edit mode in the A slot.
- Fixed some debugging code that was making the 57's firmware button always visible.
- Fixed library losing focus when the scroll bar was clicked.
- Fixed auto gain knob behavior.
- Fixed the nonsense characters being written to the message box during an mpeg4 file write.
- Fixed MIDI assign panel for the Aux deck not displaying correctly.
- Fixed the gain and level meters being too low compared with 2.2.0.
- Fixed autoloop only engaging via MIDI if the button was pressed twice.
- Fixed bug where iTunes tracks were having their 'date added' value reset. Note: iTunes tracks will become regular tracks if they are in crates when iTunes is turned off.
- Fixed bug in 23059 when, after running the mac installer and installing Core Audio drivers, that:
- the Rane device control panels wouldn't open from the System Preferences.
- the SL 3 would not connect in earlier versions of Scratch Live.


Have you tried the 2.3.1 update yet?
easyG 6:15 PM - 8 September, 2011
Thanks for the release notes, but that wasn't what I really meant. I have read those.
The fact is that the skip isn't fixed in the 2.3 version as it was promised. A fix was promised to the cue button problem also.
No I haven't tried 2.3.1 yet, but in the release notes there is nothing about fixed CDJ-2000 bugs.

I'll try the 2.3.1 but I assume the problems are still there.
LJ_WOOLSEY 6:24 PM - 8 September, 2011
easyG if you are really unhappy i would e-mail Serato HQ direct and see what they say. support@serato.com
easyG 6:22 AM - 13 September, 2011
Quote:
easyG if you are really unhappy i would e-mail Serato HQ direct and see what they say. support@serato.com

Well, I'm more disappointed. Here's a long post describing two problems which Serato promised to address on the 2.3.0 release. Both issues are still there. So if I ask here ironically which bugs were fixed I get a suggestion to read release notes... Thanks but, no thanks. The question remains, what happened and why aren't those bugs fixed? I just wanna know the background, so I can understand the situation.
bumbo08 8:34 AM - 13 September, 2011
I'm with you easyG...

I get the same issues with 900s in HID mode and I too am disappointed as Serato said there would be a fix in 2.3 (which was a LOOOONG time coming) and now it's here without the fixes...

What gives?
Martin V 10:22 AM - 16 September, 2011
there will probably be a cdj-3000 out before this issue is fixed.
Nice to have the gear, but you can´t use it because instability issues :(



Still waiting...
danielthewave 11:58 AM - 16 September, 2011
there is a firmware update for both the cdj-900 and cdj-2000 wasn't able to test it myself but does it adress this issue or better solve it?
LJ_WOOLSEY 12:07 PM - 16 September, 2011
Firmware update for CDJ-2000 ----> www.pioneer.eu

New firmware release notes...

Quote:

CDJ-2000 - CHANGE HISTORY
Ver4.05
Bug Fix - The loop sound would pose 1 frame loop by specific operation.
Bug Fix - It rarely misaligned the beat grid about 50msec on the sound with MASTER
TEMPO.
Bug Fix - Click noise generated on the sound for the specific MP3 file.


So i guess there is no fix there.
browny 8:38 PM - 27 September, 2011
:( this is really getting to me now, kills my sets! wheres the fix?? how can it take a year to fix!!!!
Ant-livE 10:16 PM - 2 November, 2011
I am having this same issue on several different pairs of CDJ 2000's all over California. It's not specific to the actual deck. It's totally random and is really getting to be an issue.

I am using SSL 2.3.0 and CDJ2000 V4.0.5 in HID mode. 17" MBP with OSX 1.6.8

I check firmware on every deck during soundcheck and have a dedicated flash drive to update the CDJ's before I play to make sure everything is working properly.

I use the CDJ's in CDJ mode and find that when I touch the platter the track will occasionally jump forward/backward. I have noticed that the hotter the club the more it happens. Might just be my imagination but... With the same pair I spun in my studio for a few hours and never had the issue. Sound checked at the club on Monday and no issues. I closed the stage and by the time I went on, it was HOT in there which is when I started noticing more and more issues. It got to the point where I was terrified to touch the CDJ because I didn't want it to screw up any more of my blends. I started having to use my mouse to "push & pull" the decks in serato.

Would be great if someone could figure out what's going on here because the HID mode makes working very efficient and I no longer worry about cd's or records skipping in a club. It's really fantastic and what made me invest in the 2000's. Hopefully it can get worked out soon.

Does anyone know if the new 2.3.1 addresses/fixes these issues?
JoshuaBula 10:43 AM - 4 November, 2011
I agree that overheating probably is part of the problem. It happens less to me after I started putting them on laptop cooling fans. It might be a Pioneer hardware problem instead of a Serato problem.
browny 12:39 PM - 4 November, 2011
It's not a pioneer problem as there fine running USB sticks or CDs.
DeeJay Staas 1:40 PM - 4 November, 2011
i have the same problem too, please help to find a fix !
easyG 10:19 AM - 12 November, 2011
Oh, this is getting frustrating. Yesterday I experienced skipping on and on. For my surprise Serato did this also then when I didn't touch the platter at all. 2.3.1 version was hell. Switched to 2.2, that worked a little better, but still. Please fix this already!!!!! Do I really need to switch over to Traktor and Pioneer DDJ-T1 to be able to dj normally???
easyG 11:23 AM - 12 November, 2011
Is this a serious suggestion?

DeeJay Staas writes:
"You need to turn On the "Anti-shock mode" , for this just put 2 Discs and go to link mode"