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Forgotten & forsaken ssl customers

GreenSpade 12:34 PM - 5 May, 2024
Why was this issue never fixed and why are you trying to rally more "attention" to fix a major equipment breaking bug with your native hid mode with using cdjs.

serato.com

The mixes fall off - your pitch fader is inaccurate verse the original 0.02 resolution - why are we playing like this is okay to have 0.01 sometimes than 0.02 other times? Why is it going 0.01 0.02 0.02 0.01 in that pattern when you increase the pitch on 6%?

Why did you guys just discontinue ssl instead of fixing this?

Why is it 2.5 called final if theres still major bugs to be fixed? You guys call a unfinished software final cuz you discontinued it to make sub-par software for midi controllers?

I have a sl4 and your at this point telling me that I should sell it despite it working perfectly fine for my turntables, purely cuz you don't want to support something I paid over $1500 for?

I don't want to "upgrade" to the midi software, cuz it feels like a massive downgrade - I dislike the layout and the missing features from ssl so its not a "upgrade" to me.

This is how your company looses customers to phase, rekordbox and traktor honestly, I will 100% not buy another serato product if this is the level of support you give your products "oh it doesnt work? lets discontinue it and sell them something new!"

Honestly makes me pissed off that you guys knew about this issue in 2012/2013 and instead of fixing it you decided it wasnt' a big enough issue unless more people jumped on forums for it? Than you discontinued it without fixing it despite fully knowing about it? Holy cow this is a huge disappointment that I need to buy some rekordbox timecode vinyl and rekordbox dvs despite the reality I already have scratch live dvs and timecode vinyl.

Whoever is running serato needs to get their head checked out when all their older customers are fleeing them instead of staying with them cuz apparently you guys only care about new midi djs now.
Chris Vibes Hard 6:12 AM - 6 May, 2024
I signed up for an account just to comment on this.

For sure sucks, I still got my sl3 and I'm running into the same problems.

Yeah sure I got turntables at home with timecodes that work fine - but exactly ZERO gigs have technics at shows anymore so I'm "forced" to use cdjs for gigs.

So I feel you there - this whole thing really really really sucks to have to deal with a problem live on cdjs that I don't have to deal with at home on vinyl, or even cdjs with usb sticks.

Its pretty bad when I want to us serato but cuz the pitch resolution is so inaccurate, I've stopped using it and instead use usb sticks direct to cdj now... so this bug has legitimately removed serato out of my live playing due to their major bug that basically makes the equipment unusable.

I agree its extremely crazy that they would just leave a bug up that effectively makes one of the most common equipment that you would want to connect to it - totally unusable to the point where you need to eliminate the serato product due to the bugs.

For sure not inspiring me to buy anymore serato products - I'll probably go to rekordbox too, serato is making their equipment obsolete with this bug, not cuz its old it doesn't work or doesn't keep up - but purely cuz theres a bug in the software they refuse to address cuz they only care about making money off midi controllers now adays.

They already got your money man, they are looking at future profits, so past customers like you and me don't matter to them dude, thats just how the world is now adays.. They are not your friendly dj supporting company - they are a company with shareholders and is run off profits as their primary concern and since they can't get any money out of a old product like this, it doesn't matter to them at all when they could work on their new software they had to discontinue ssl for in order to work with midi controllers cuz ssl didn't work with controllers, so they needed to rebuild the whole software from the ground up with ... what a half dozen failed versions they discontinued? Like remember itch? Legit they chasing profits of midi controllers, nobody cares about turntablists anymore when profits are more important... Just means you should go spend your money elsewhere than with serato.
Funky Monkey Music 6:27 AM - 6 May, 2024
This has been a issue I've been having for a while but I was just made aware throug the serato group that this post exists so I want to add my 2 cents.

This is a major equipment breaking bug that has also seen me eliminate my serato sl2 box and start using usb sticks only due to how inaccurate the decks are when using native hid mode connected to serato scratch live 2.5 final.

As much as I would like to use my sl2, keep my playlist on there, continue to use the serato effects and everything else I've setup in the software.. but when you break the pitch fader so it no longer works properly, all these bonus effects you get from using serato suddenly disappear.

I have tried "really really" hard to use serato, even going as far as to "get around the major equipment breaking bug" by using timecode cds - but than your cue/play doesn't work along with half your cdj buttons since theres a delay between pressing play/cue on the cdj and the soundcard hearing the timecode and playing the song in the right spot... so the only solution here is to velcrow a dicer ONTO your cdj and use the dicer as your cue/play/hotcues/loops/effects instead of the actual cdj that should natively work in hid mode.

Why am I having to go to such extremes to make this product work if its a known bug you guys are 100% fully aware of in 2012/2013 but just "decided" it wasn't worth your effort to fix, despite it being a major equipment breaking bug with the most common equipment anyone would use with it?

I gotta agree with you both; serato obviously does not care about customer retention and only cares about future sales of midi controllers. The amount of people from serato that have told me that I should "sell any upgrade, or upgade to the new software" is crazy when they are basically agreeing with you that theres a major issue, but they don't want to fix it, but rather sell you some new product as the "fix"

For sure not buying another serato product again after this, probably gona just buy rekordbox dvs too honestly and thats really sad cuz I already have serato dvs and serato timecodes both vinyl and cd.
spin that 7:22 AM - 6 May, 2024
I also came here from the serato group post to chime in.

I have a pair of cdj 900 nsx that have this same issue, I have confirmed this issue also exists in cdj 2000 nxs.

So these are fairly common cdjs to use, definately not low end ones.

Seems silly that serato won't fix a bug that exists with the most common equipment people would be using with it now adays.

I definately won't be just "buying a midi controller" so I'm not sure what they are hoping to complish by pushing away all their ssl customers to other companies since people like us are not potential midi customers, we just want dvs that works with the equipment that is at every club/gig already.
Despo 4:02 AM - 8 June, 2024
? Just use serato DJ 2.5 or something, your sl boxes work with that.

Why even use SSL in 2024
DJ Reflex 5:48 AM - 12 June, 2024
Quote:
? Just use serato DJ 2.5 or something, your sl boxes work with that.

Why even use SSL in 2024


Uh... I still rock SSL on a Rane 57 mixer and two 1200's. It's just FUN!
Despo 8:07 PM - 13 June, 2024
SSL
Quote:
Quote:
? Just use serato DJ 2.5 or something, your sl boxes work with that.

Why even use SSL in 2024


Uh... I still rock SSL on a Rane 57 mixer and two 1200's. It's just FUN!


SSL works great with that I'm just suggesting to use Serato DJ if you need to play on CDJs with HID.

Chances are you're often using a DJm 900 to go along with them, so you wouldn't have to rely on software fx