Serato Plugins General Discussion

Talk about Serato Production Plugins

serato sample activation in two computers

2peky 10:34 AM - 23 April, 2023
I have serato sample installed on two computers at the same time but it only lets me activate it on one. I understand that it can be activated in two, is that correct or am I wrong?

In the manage devices section it appears activated on both computers but I can only use it on one.

I have asked a couple of times in "open a help request" almost a month ago but I have not gotten any answer.

Thank you!
Serato, Support
Luke B 8:01 AM - 26 April, 2023
Quote:
I have serato sample installed on two computers at the same time but it only lets me activate it on one. I understand that it can be activated in two, is that correct or am I wrong?

In the manage devices section it appears activated on both computers but I can only use it on one.

I have asked a couple of times in "open a help request" almost a month ago but I have not gotten any answer.

Thank you!


Hi 2peky,

Sorry you had to wait so long for a reply. You should very much be able to activate Serato Sample on two computers simultaneously.

I can see that Tom R got back to you on Monday 24th of April. Have you been able to check you've received a reply to your support ticket? It may pay to check your junk or spam folders.

Please let me know if not, and I'll organize another follow-up.

Thank you for being so patient!
2peky 10:04 AM - 29 April, 2023
everytihng is ok, thank you very much for the support!