Serato Video General Discussion

Talk about Serato Video and Video-SL.

Serato Video Black Screen Rtx 2060

DJ.MrA 9:06 PM - 23 September, 2022
Hello,

I am getting a black screen on serato video. It runs fine when I run it on the integrated graphics. But give me a bacl screen when running on discreet graphics (rtx 2060). I have tried running with quick time as well as with Lav Filters.

Any fixes you guys know?
DaleC021 11:55 AM - 7 October, 2022
I also have this same question and I cannot find any proper answers on the internet and also need a solution. www.pfmlogin.net
DJ Quartz 7:39 PM - 13 December, 2022
Sorry, late to the game.

Did you get this resolved?

I had the same problem until I switched the encoder to Quicktime instead of Directshow.

See here, support.serato.com
DJ Quartz 7:40 PM - 13 December, 2022
Similar issue I had on my 3060 just the other day while setting this up.
DJ.MrA 7:50 PM - 13 December, 2022
It was on my rtx 3060 too. had a typo.

I have not found a solution yet.
DJ Quartz 8:12 PM - 13 December, 2022
Did you try the solution I posted above?
DJ Quartz 8:13 PM - 13 December, 2022
What version driver do you have installed.

Also sidenote, I have the drivers from Nvidia installed not from the vendor who makes the card.
DJ.MrA 8:22 PM - 13 December, 2022
I have the latest drivers installed from Nvidia as well. I have tried many things and nothing has seemed to work. I sent an email to Serato support, they were useless.
DJ Quartz 8:39 PM - 13 December, 2022
So you have the encoder set to Quicktime for Serato Video currently?
DJ Quartz 8:41 PM - 13 December, 2022
Also what platform are you on, Intel or AMD?
DJ.MrA 9:53 PM - 13 December, 2022
I have tried Quicktime and Lav Filters. It works fine on the internal intel video card. but a black screen on rtx 3060. You should contact Serato support too so that they know more people are seeing this.
DJ.MrA 9:57 PM - 13 December, 2022
Oh wait. Were you able to resolve it?
DJ Quartz 10:07 PM - 13 December, 2022
Quote:
Oh wait. Were you able to resolve it?


Yes I did resolve it.

What OS are you on?
DJ.MrA 10:08 PM - 13 December, 2022
oh ok. How did you do it? I am on Windows 11
DJ.MrA 10:10 PM - 13 December, 2022
I was able to resolve it too just now. Not sure why I didn't work with QuickTime earlier.
DJ Quartz 10:11 PM - 13 December, 2022
I'm on Windows 10

I had to switch to the Quicktime encoder and then it worked for me.

There might be some more involved with Win11.

I also noticed that Serato Video is still a 32-bit app which I'm wondering about.
DJ.MrA 10:12 PM - 13 December, 2022
Ther performance, however, is so bad on QuickTime.

The performance using LAV filters on internal video card is much better than using QuickTime on RTX 3060.

So, I need to figure out how to make LAV filters work with RTX 3060.
DJ Quartz 10:13 PM - 13 December, 2022
I don't know if that will work.

DirectShow performance failed horribly on my system.

Quicktime is the only way it would work.

I had the same problem, it would only display a black screen.
DJ.MrA 10:13 PM - 13 December, 2022
It actually still doesn't work for all the videos.
DJ.MrA 10:14 PM - 13 December, 2022
It probably wants me to re-encode the videos,. I'll just stick to lav filters on the internal card. I get consistent 60 fps.
DJ Quartz 10:17 PM - 13 December, 2022
It could be, because I did have to use handbrake and manually create the preset with the Serato Video settings for the videos I was testing with.

I still have some further testing to do as well.

I'll dig into the Windows 11 issue.

It sounds like it's going to be a combination of things causing issues.
DJ.MrA 10:19 PM - 13 December, 2022
Yeah. I'll do some more experiments as well. Will post if anything new
DJ.MrA 10:48 PM - 13 December, 2022
I think I have made LAV filters work with RTX 3060.

In NVIDIA settings, I set the GPU to integrated.

Then in LAV filter, I set hardware decoding to RTX 3060. It works. I checked that Serato video is using RTX 3060. I think it's the main application which is not able to run on the GPU. So, I am sure if NVIDIA settings, we only run Serato video, it'll run fine. The main application seems to conflict with it.
DJ.MrA 11:04 PM - 13 December, 2022
The performance is double now.
DJ Quartz 12:07 AM - 14 December, 2022
Quote:
The performance is double now.


Awesome find!
DJ Quartz 5:19 AM - 15 December, 2022
I found the original thread this was posted on,

serato.com

The one link is broken now, but I will add the notes and process I used shortly.
DJ Quartz 6:38 AM - 15 December, 2022
I flipped the encoder back to Directshow, grabbed the LAV filters from here...

github.com

Installed the filters then grabbed this tool,

codecguide.com

The above tool allows you to switch the video codecs to the LAV filters.

Once I did this I had very smooth playback in Serato Video.

Now I just have to get the aspect ratio issue fixed in the output window.
DJ Quartz 1:53 PM - 20 December, 2022
Have you tried using the hap codec with SV?
DJ.MrA 3:37 PM - 20 December, 2022
I have not. Is it better ?
DJ Quartz 4:55 PM - 20 December, 2022
I'm not sure, but going to give it a try to see if it works.
DJJon1200 11:45 PM - 17 February, 2023
I put in a help request after the video SL window was just showing black instead of the video.
This was after i moved all my videos to an external SSD and upgraded to ventura.
It was working fine until i moved everything.

Its an accessibility thing apparently. I didn't give serato full access i guess again.

They gave me this article, which solved it. Hope it helps


support.serato.com
PFMLogin 4:45 PM - 17 March, 2023
PFMLogin is an online portal through which employees, customers or drivers can access all the information and tools necessary to collect information. www.pfmlogin.top