Serato Studio General Discussion

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Zoom in and out "+" and "-" (Serato Studio)

Chiefrockaz DJz 10:35 PM - 13 January, 2020
Hello, I have an issue. I don't know why?! Everything works perfect. Sorry for that question, but the zoom out with "-" works perfect, but the zoom in with "+" doesn't work. Where could be the mistake? Thanks for your help...
Chiefrockaz DJz 8:59 AM - 14 January, 2020
Annotation from the serato overview::

Song Zoom "In" / Song Zoom "Out":

Zoom "In" or "Out" of the Song View using this tool or the keyboard shortcuts provided.

The keyboard shortcut for Zoom "In" is [command ⌘] + [=] (Mac)



Doesnt work...I dont know why?!
Chiefrockaz DJz 5:12 PM - 14 January, 2020
Please help...Doesnt work! ;o(
Serato, Forum Moderator
Phil C 9:06 PM - 14 January, 2020
Hi Chiefrockaz DJz,

This is really weird... I've just tried this and it's working for me.

Can you please tell me which version of Studio you are using (click on About Serato Studio from the OS menu).

And does the problem persist after a restart of your computer?
Chiefrockaz DJz 5:42 AM - 15 January, 2020
Hello, thanks for your help. My version is 1.4.0 (1396). Yesterday I checking this issue again...no change! Damn!

MacBook Pro 2015 Full Power with Mojave last update.

Thanks
Serato, Forum Moderator
Phil C 8:07 PM - 15 January, 2020
Damn...

A new version has just been released a few hours ago - 1.4.1. Try downloading that here: serato.com and see if that fixes it.

If it doesn't fix it, we'll need to escalate to one of our product specialists who can try a few more things.
Chiefrockaz DJz 8:46 AM - 16 January, 2020
Hello Phil, thanks...I'm downloaded and using the new version, but the problem isn't fixed. Damn! I'm sure everything is right, but this thing...

What do you thinking about the keyboard layout between German or English?!

Thanks again
Chiefrockaz DJz 4:14 PM - 17 January, 2020
Hello, can you contact one of your product specialists, because it doesn't work. I don't know why. Its a easy and simple thing, but zoom with "=" or "+" doesn't work...I'm frustrated, sorry....I check all option again and again. And my keyboard works: +++++++ or =======

Thank you again :o)
Serato, Support
Shaun C. 8:58 PM - 20 January, 2020
Hey Chiefrockaz DJz,

Sorry to see your issue there, definitely sounds strange. Could I please get you to open a help request so we can take a closer look with you on what could be causing this not to work correctly?

Once created, please let me know your ticket number and we can continue from there.

Cheers!
Chiefrockaz DJz 6:59 AM - 22 January, 2020
Hello Shaun C., Thanks for your answer.

Here the help request ticket number:

ticket (#655509)

Please help. I dont know why...

Best regards and lucky day
Serato, Support
Shaun C. 9:18 PM - 22 January, 2020
Hey Chiefrockaz DJz,

Thanks for opening that ticket, it appears it was merged with one of your previous tickets by mistake, apologies.

After talking to a colleague further on this, it's likely the issue is being caused by having a German keyboard. Unfortunately, our keyboard shortcuts only work with the English (QWERTY) keyboard layout at this point in time.

I've read a couple of articles via Google that there are easy methods to switch your keyboard to and from the German/English layout which could help fix your situation but I can't be 100% sure as we do not one of these keyboards here to test with.

Hope this helps, let me know if you're able to try this out.
Chiefrockaz DJz 6:51 AM - 23 January, 2020
Hey,

thanks for the reply. That is exactly my guess. But there you have to do something, because surely other countries have the same problem (Japan, China a.s.o.). But I'll check it out first and get in touch.

Thanks until then

Nice day
Chiefrockaz DJz 7:02 AM - 24 January, 2020
Hello Shaun C. and nice day...

yes, yes, yes... ;o) We both had the right guess.

It's really because of the keyboard layout and the locale country settings.

When I switched to the english Keyboard layout everything was fine. And now, so you can fully use Serato Studio.

Perhaps you can solve this problem with one of the next updates so that other countries can also work in their own language. Not a must have, but a hint about the keyboard layout problem would be helpful to many users.

Thanks for all and happy day!
Serato, Support
Shaun C. 11:29 PM - 25 January, 2020
Thanks for getting back to us and glad to hear that worked!

Yes, hopefully this is something we can look at adding in future for users with non-english keyboard layouts.

All the best! :)