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akai amx drops out and audio fails with serato dj pro 2.3.1

father larry 10:42 AM - 22 November, 2019
everything i plug up my akai amx to serato dj pro 2.3.1 i will have drops out while playing and audio fail the same time . or while playing music on the this same mac book pro 2015 with catalina 10.15.1 the music will just start dragging going slow stop and audio fail. when i unplug the akai amx and restart serato dj it will work.
Serato, Forum Moderator
John Lockhart 7:56 PM - 25 November, 2019
Hi father larry, This forum is for discussing Serato Studio (the application) so you'll get the wrong audience here. Suggest you try your post on on one of the Serato DJ forum areas. PS I'd help if I could but don't have any clue why the Amx would cause degraded performance of SDJ). Alternatively you could riase a support ticket. cheers,
Serato, Support
Mitchell Chapman 4:06 AM - 2 December, 2019
Quote:
r while playing music on the this same mac



Hi there!

As per John's message here, feel free to reach out to the support team at Support@serato.com

Look forward to hearing from you.