Hi @ D J Jet Lee

Sorry to hear you're having a problem!

Just a heads up, this is the forum area for general discussion about / seeking help from the community with Serato Studio. The best way to resolve this is to contact our Support Team and they will assist you with this. You get in touch with the Support team by opening a help request here: support.serato.com

Thanks a billion my brother 🙏🏾💪🏾