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Serato Sample Error Code 7

blkcat 2:07 AM - 2 October, 2018
So Im using Mac OS Mojave and I changed the time to see how the new dynamic wallpapers look. I was on my 30 day trial and was definitely ready to buy once it was over. Ive put in a support ticket and its been a few days. My time is set to auto set and its correct. How long does a response normally take, any tips I could get to maybe fix this? Thanks in advance!