Serato Sample General Discussion

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Having trouble setting up my Akai AMX and Numark PT01

djrowena 8:54 PM - 10 August, 2017
I am having a problem in setting up my Numark PT01 portable turntable and Akai Amx mixer.
My Serato turned to INTERNAL mode whenever I connect the input of Akai to the Numark PT01. I guess the PT01 was not connected at all. Without connecting to Numark PT01 both sides of the deck on the screen still appeared as relative mode...
I couldnt even install my PT01 to Serato because there was no 'install driver' button around. Can anyone tell me is there any changes/setting that I need to do before setting up?
I already activated my Dvs.
Anyone please help me. Thanks and appreciate it.
Best Regards,
Rowena.
Scott S 2:58 AM - 11 August, 2017
Hi djrowena, please contact the Serato Support team and they should be able to help you out :)

Regards
djrowena 6:16 PM - 11 August, 2017
Sorry, how to contact the Serato support team? :)
Scott S 10:51 PM - 11 August, 2017
You can open a help request here > support.serato.com

They will be able to help you get your Akai AMX mixer connected.

Cheers