Serato Software Feature Suggestions

What features would you like to see in Serato software?

XDJ HID support

xxDJ_Bxx 10:14 PM - 19 July, 2017
I would like to formally request that HID support be added for the XDJ series (700 and 1000MK2). Personally a pair of XDJ 1000MK2s are planned to be the companions to my DJM-S9, at the moment though, the XDJs aren't HID compatible but pioneer has made rekordbox compatible with the S9 recently.

i don't like rekordbox, please let me continuing using serato :)
Britty 1:56 AM - 20 July, 2017
Seconded! We supply DJ's to a couple of venues that have bought XDJ 1000 Mk2's as a cheap CDJ option, and everytime we get complaints and isues because people assume they will be able to connect (especially because the Mk1's are compatible). Wouldn't be such an issue, but since there's no CD option it keeps annoying new DJ's.
popnwave 2:44 AM - 21 July, 2017
... did I miss something, has Serato added support for any of these style of Pioneer products in the past?
xxDJ_Bxx 3:06 AM - 21 July, 2017
They support the CDJ range and with the upcoming demise of the CD that would make the XDJ the new standard. (Unless Denon can win over clubs amd DJs with the sc5000)
popnwave 2:46 PM - 21 July, 2017
That's a question to ask Pioneer since they are the gatekeepers.
DJ TooHypE 12:14 AM - 14 September, 2017
+1
deejdave 2:03 AM - 15 September, 2017
Quote:
... did I miss something, has Serato added support for any of these style of Pioneer products in the past?

Yes you missed something serato.com


Quote:
They support the CDJ range and with the upcoming demise of the CD that would make the XDJ the new standard.

That MAY make the FUTURE XDJ products a new standard but trust the current XDJ players and not even remotely a match for the CDJ-2000NXS2 or Tour1.............
Quote:
(Unless Denon can win over clubs amd DJs with the sc5000)

They (Denon) can not..............
Lou Dog 3:26 AM - 27 September, 2017
+1
nint3ndope 1:19 PM - 5 October, 2017
+1

Serato DJ really should add support for the XDJ line especially the XDJ-1000MK2
Ajt 7:44 PM - 7 November, 2017
+1
turntologist 6:38 PM - 8 November, 2017
+1

pretty ridiculous tbh. i guess you already got my money technically, but if you ever want me to upgrade or replace this box with another serato product... you'll make them work with my hardware.
deejdave 9:41 PM - 8 November, 2017
If you had actually purchased a Serato product it would obviously work with Serato. Sounds to me like you purchased a Pioneer product that you HOPED would work with Serato at some point. Keep in mind if this is the case Serato did not get a single penny of your money technically.

BTW FWIW there is absolutely nothing wrong with hoping and even asking for support of any given hardware (within reason as asking for N.I. etc. support is a bit "off") but expecting and demanding is not really appropriate as they do not owe anybody anything unless they promised or advertised they would support said hardware.
turntologist 9:56 PM - 8 November, 2017
Quote:
If you had actually purchased a Serato product it would obviously work with Serato. Sounds to me like you purchased a Pioneer product that you HOPED would work with Serato at some point.


I did buy a Serato product, it's called Scratch Live. Yes I am hoping it works on the Pioneer gear I purchased, like it does with every other piece of Pioneer gear out there, and my Techs. Serato doesn't have an equivalent to those players, so what's your point?

Quote:
Keep in mind if this is the case Serato did not get a single penny of your money technically.


Except where I bought their Scratch Live box for hundreds of dollars. They aren't just handing them out.

Quote:
BTW FWIW there is absolutely nothing wrong with hoping and even asking for support of any given hardware


That's what we're doing. Again, what's your point?
deejdave 10:53 PM - 8 November, 2017
Serato doesn't make hardware. Furthermore scratch Live is discontinued. Just as a FYI the XDJ lineup was designed for Rekordbox and TRUST when I say every other Pioneer device does not dork with Serato. The point here is you are asking (let me rephrase) expecting Serato (a software developer) to by default support controllers and/or players that were designed by Pioneer (a competitor) and work natively with Rekordbox. Lastly your Techs are not compatible with Serato. DVS is. If this is the support you are looking for good news you can use DVS with all XDJ devices that work as standalone players.
Quote:
That's what we're doing. Again, what's your point?

Point is that is not what "we" are doing. This is what others are doing. What you are doing is something different.
deejdave 11:00 PM - 8 November, 2017
BTW not trying to make this a debate just saying be fair with your expectations. Purchasing a product years ago and expecting full support with any/all products said developer makes for eternity is not by any means realistic. And I don't think they are being ridiculous by not jumping into support for hardware they are not making any money on. That is all I am saying. Nothing more. By all means I hope everyone here gets what they are looking for but a realistic and level approach is typically the best option. Not trying to offend.
nint3ndope 11:13 PM - 8 November, 2017
I can't speak for everybody but I was actually told by Serato rep to come to the forums and request or +1 the HID support feature.

Also Serato is losing or going to be missing a huge user base if they don't add this feature to non flagship Pioneer products or even flagship, which will cost them even more money.

I love Serato and have been using their products for decades. I know they typically come up with a patch or firmware update for certain series. They typically charge for the feature as well (ie djm-900nxs) or bundle it with a new Serato Kit. They can always find ways to monetize.
djkee 11:25 PM - 8 November, 2017
Short answer - instead of XDJ-1000MK2, buy the SC5000 Prime player from Denon.

It supports Serato and also will read RekordBox library off of USB (it converts the RB data into useable Denon Prime data).

Long answer - If enough people buy the an non Pioneer player (such as the Denon) instead of Pioneer, then Pioneer might feel pressured into opening up the XDJ series for Serato. Pioneer is pushing RekordBox ecosystem and is blocking Serato from XDJ support.

However Algoriddim DJAY pro software does support the full XDJ series - so it appears Pioneer is not blocking everyone (just Traktor and Serato).

But only if enough people buy the Prime player would Pioneer feel pressure to change.

So yeah... only option at this point seems to be buy the SC5000 prime player.

(Or wait. I've been waiting ever since the XDJ700 came out.)
deejdave 2:05 AM - 9 November, 2017
Quote:
I can't speak for everybody but I was actually told by Serato rep to come to the forums and request or +1 the HID support feature.

Also Serato is losing or going to be missing a huge user base if they don't add this feature to non flagship Pioneer products or even flagship, which will cost them even more money.

I love Serato and have been using their products for decades. I know they typically come up with a patch or firmware update for certain series. They typically charge for the feature as well (ie djm-900nxs) or bundle it with a new Serato Kit. They can always find ways to monetize.

Problem here is Serato's licensing terms require the consent and partnership of the hardware manufacturer and in this specific instance these controllers (and as of recent payers) are native Rekordbox hardware and I am sure you can understand the hesitance of both parties. The fact is Serato DOES have a partnership with Pioneer but this applies to the DJM/DDJ series mostly. The OSA procedures are a bit different I believe in that there is no specific license being associated with any given device hence not much monetary gain in adding any specific device.

As far as asking for it though and (especially by adding your +1 to existing requests) it is by all means the right thing to do.
4tea 12:15 AM - 11 December, 2017
+1 for the support.
MarkJ 12:15 AM - 12 December, 2017
+1
DJ J_Shock 2:13 AM - 22 January, 2018
Please add support
olliekav 11:35 PM - 27 January, 2018
+1
Arahant 4:42 PM - 2 February, 2018
+1. Love Serato and would love this feature added to the XDJ-1000MK2.
DJ J_Shock 4:44 PM - 2 February, 2018
+1 serato...we need HID SUPPORT
4tea 12:42 PM - 8 February, 2018
Pioneer issued a statement on their forums:
forums.pioneerdj.com
DJ J_Shock 3:09 PM - 8 February, 2018
What do they mean that this had just been announce?
deejdave 4:14 AM - 9 February, 2018
This is nothing new. It is up to Serato to add it but they are not paid to do so either by Pioneer or the end user. Keeping this fact in mind there is a slim to nil chance this will be happening especially this late in the game as these players are not exactly new.
4tea 6:20 AM - 9 February, 2018
Interestingly after what deejdave wrote, I wanted to see if the 1000mk2 had HID support with Serato's german competition.
The result is not as black-or-white as Pioneer and deejdave says.
forums.pioneerdj.com
djkee 6:47 AM - 9 February, 2018
It has been suggested multiple times on these forum posts that users are willing to pay for the other XDJ models. I'd pay $50 for it. Serato just don't care about existing user base. We already paid for club kit and DVS so we are useless to them.

Quote:
This is nothing new. It is up to Serato to add it but they are not paid to do so either by Pioneer or the end user. Keeping this fact in mind there is a slim to nil chance this will be happening especially this late in the game as these players are not exactly new.
Instant Mix 3:33 PM - 6 April, 2018
Generic +1

Again, it's a bit frustrating that my old numark controllers from at least 5 or 6 years ago work fine with serato, yet the XDJ models are incompatible. It's obvious that these devices can work with serato, but there's clearly bureaucracy behind this decision, rather than it being a technically challenging feature.

I am aware that controllers made with Serato DJ Pro in mind have had some sort of license fee discussed between the companies such that Pioneer aren't just making money from a competitor's product. I would like to also note support for DJKee's idea of purchasing a license that would allow these devices to be compatible with Serato DJ Pro; which would hopefully cover the license fee that would've initially be between Pioneer and Serato such that Serato aren't losing out on making the devices compatible.

The XDJs are objectively nice bits of kit, and Serato should be flattered that I'd rather use their software over Pioneer's - and they should be aware that people are willing to give Serato more of their hard-earned cash to enable their functionality.
Nalim 9:09 AM - 30 May, 2018
+1 PLEAAAASE
DJMIYAGI 7:18 PM - 30 May, 2018
HellNegative1 2:26 AM - 31 May, 2018
+1

Per the Pioneer forum, Pioneer is waiting on Serato. Per another thread in this forum Serato is waiting on Pioneer. Someone is lieing to us here.


Looks like Traktor has commented on both of the threads on their forum stating that they are working to have HID support in the next update, so we know it is possible. Im gonna share this thread everywhere in hopes to have it spammed with people who want the HID support.
DJ TooHypE 1:07 PM - 31 May, 2018
Quote:
+1

Per the Pioneer forum, Pioneer is waiting on Serato. Per another thread in this forum Serato is waiting on Pioneer. Someone is lieing to us here.


Looks like Traktor has commented on both of the threads on their forum stating that they are working to have HID support in the next update, so we know it is possible. Im gonna share this thread everywhere in hopes to have it spammed with people who want the HID support.


+ This

#XDJHIDSupport #XDJSupport #HIDSupport #XDJHID #SeratoSupport #SeratoSupportYouThere #SeratoSupportwhereartthou
and_y_ingram 10:18 PM - 3 June, 2018
I have sent 5 emails to the Support team for an answer on XDJ1000MK2 HID Mode for Serato. They have never replied. I find this rude and unprofessional. I have terrible eye sight after a procedure went wrong. I’ve had 5 surgeries and will need several more. HID Mode is vital for my condition as the transition from close reading to reading a monitor that’s further away (even with a large screen) is almost impossible. I need different glasses for each distance and things are so bad that even glasses don’t help that much. I need an answer because I have bought equipment that is essentially useless. I know this is the case for many people. People spend a lot of money on their equipment and it seems their after sales support is seriously lacking. Overall I am extremely disappointed and expected better from a company of their reputation.
DJMIYAGI 6:55 PM - 4 June, 2018
Quote:
People spend a lot of money on their equipment and it seems their after sales support is seriously lacking.


That's why you don't buy gear before finding out if it works with Serato. It's just like when a new OS X version comes out. People are quick to upgrade before even checking if support is offered.
and_y_ingram 6:59 PM - 4 June, 2018
That’s what you got from that? Wow! Cheers, bro. Reading for any length of time is very difficult. I saw the mark 1 had it and being new to this thought it was a non issue. But, thanks for your input. 👍
DJMIYAGI 7:18 PM - 4 June, 2018
Quote:
Reading for any length of time is very difficult.


I can tell. You obviously didn't read the part where support is not offered for the MK2
deejdave 2:10 AM - 5 June, 2018
Quote:
That’s what you got from that? Wow! Cheers, bro. Reading for any length of time is very difficult. I saw the mark 1 had it and being new to this thought it was a non issue. But, thanks for your input. 👍

In all fairness this is what most are getting from this. There is zero blame on Serato and as far as them getting back to you I hope they do but you, I & everyone else here already know the answer as it has been provided multiple times. The problem is nobody is accepting said answer.

Seems to me the answer here would be bigger fonts and closer location of laptop or even supplemental display (monitor) to bring things closer. Keeping in mind that not ALL essential info will be displayed by the players anyways.


Keep in mind requesting for and hoping for support of any given device is completely understandable but expecting and demanding is a bit of a reach keeping in mind they (Serato) in no way are obligated to support these players.
Bryan Laverde DJ 8:50 PM - 13 June, 2018
+1
dj_dain 10:34 PM - 16 August, 2018
Yes agreed. Please create Support for hid mode with the xdj700 and xdj1000mk2
HellNegative1 12:32 AM - 17 August, 2018
It will never happen. :-p Pioneer is locking everything down to Rekordbox and Rekordbox DJ with only the SX line still being updated for Serato.
Electricoone 2:10 PM - 20 August, 2018
Quote:
It will never happen. :-p Pioneer is locking everything down to Rekordbox and Rekordbox DJ with only the SX line still being updated for Serato.


Wrote to Pioneer support, they said that xdj 1000 mk2 are ready for every hid. this was the answer....i don't know .....
Snert 10:18 PM - 22 August, 2018
Is this new with the new version of Serato? Are used to use the XDJs with Serato for about 2 years at a club residency. If you took that away, well back to Traktor I go. It’s like Pioneer is doing everything they can to turn off their customers. Rekordbox sucks, will always suck and this news sucks even more.
deejdave 1:13 AM - 23 August, 2018
The ONLY line that is exclusive to Pioneer's SW is the DDJ-R series. XDJ-1000 (MK1) works fine, CDJ (many) series work fine, DJM (most) series work fine and the DDJ-S series still does and always work fine. Furthermore they are still coming out with new Pioneer/Serato HW. They are just not putting in the leg work into the smaller scale HW etc. as seen here but this is actually due to lack of interest which I understand will not go over so well here to some but it remains true when considering the big picture.
HellNegative1 6:02 PM - 23 August, 2018
On a side not, the Serato HID integration with the Denon SC5000 is beyond beautiful and puts the Pioneer HID integration to shame.
Snert 2:53 PM - 24 August, 2018
That's cool and all but most people want to use Pioneer Ger and Pionner knows that. Just like they know Rekordbox is number 4 out of the top and really only 4 Dj software programs but yet want to shove down our throats. It's like someone got pissed off in Serato and Pioneer board meeting and is no longer supporting Serato on their new products out of spite. No other reason really makes any sense.
HellNegative1 4:16 PM - 24 August, 2018
Quote:
That's cool and all but most people want to use Pioneer Ger and Pionner knows that. Just like they know Rekordbox is number 4 out of the top and really only 4 Dj software programs but yet want to shove down our throats. It's like someone got pissed off in Serato and Pioneer board meeting and is no longer supporting Serato on their new products out of spite. No other reason really makes any sense.


With the people I have spoken to who represent Pioneer at expo's, I can definitely see this being a reality. They really do hire the most rude people to represent their products. Maybe it's a company wide issue? :-p
deejdave 3:08 PM - 25 August, 2018
Literally on of their newest controllers (along with other new ones) was built for Serato.............. djworx.com Does ANY of this sound like spite?

Just taking a stab here but perhaps Pioneer came out with a DJ app in an already saturated market and figured they need an exclusive or two in order to have even a slight chance. I only get this ideas because it's basic economics and what ever other DJ SW/HW developer has done since day one :)