Serato DJ Pro General Discussion

Talk about Serato DJ Pro, expansion packs and supported hardware

62 just gave me hearing damage.

MrShigura 7:13 AM - 28 April, 2017
Just bought a sixty two, set it up fine, everything was working without a problem.

I then suddenly got maximum volume static on all channels, and through my headphones, blasting my ears to oblivion.

I've seen a few posts on this, with no real information, but can't seem to find info on the cause. Can anyone fill me in, or do I need to get rid of this thing so I don't end up completely deaf??
DJ Tecniq 7:39 AM - 28 April, 2017
Are you using latest firmware/drivers? What operating system are you running?
MrShigura 3:13 PM - 28 April, 2017
Latest everything, windows 10.
DJ Tecniq 3:45 PM - 28 April, 2017
Quote:
Latest everything, windows 10.
Specs of laptop?
MrShigura 5:33 PM - 28 April, 2017
Quote:
Quote:
Latest everything, windows 10.
Specs of laptop?


It's actually a 'desktop' in this case, but:

i5-6500
gtx 1070
16 gb ram


Btw, prior to this was just using an sl3 with an old ttm56 with the same system, never had an issue like this whatsoever.

If this had happened in an actual performance setting, I'd be paying to replace a blown sound system right now.
DJ Tecniq 9:44 PM - 28 April, 2017
Quote:
Quote:
Quote:
Latest everything, windows 10.
Specs of laptop?


It's actually a 'desktop' in this case, but:

i5-6500
gtx 1070
16 gb ram


Btw, prior to this was just using an sl3 with an old ttm56 with the same system, never had an issue like this whatsoever.

If this had happened in an actual performance setting, I'd be paying to replace a blown sound system right now.
My guess is bad USB cable or audio cables? Either that or the 62 is defective. Did you purchase from an authorized retailer?
MrShigura 1:14 AM - 29 April, 2017
Quote:
Quote:
Quote:
Quote:
Latest everything, windows 10.
Specs of laptop?


It's actually a 'desktop' in this case, but:

i5-6500
gtx 1070
16 gb ram


Btw, prior to this was just using an sl3 with an old ttm56 with the same system, never had an issue like this whatsoever.

If this had happened in an actual performance setting, I'd be paying to replace a blown sound system right now.
My guess is bad USB cable or audio cables? Either that or the 62 is defective. Did you purchase from an authorized retailer?


I bought it used, but the mixer itself is in perfect condition. It looks like I may just have to return it, as the issue just happened again, and I can't risk using the mixer at this point.

The strange thing is it works fine for a while, then this seems to randomly happen. I've used it for hours without issues, but then just now I was simply listening to files in internal mode and it just randomly blasted me again. I have no idea what's causing it, but the thing is unusable and dangerous.
DJ Tecniq 1:08 PM - 29 April, 2017
Quote:
I bought it used
Ahh so this may be pretty much the problem. Never buy used equipment esp if it's an expensive mixer. If you bought on eBay or something or from someone you might have issues returning it. If it's from an authorized Rane dealer then you shouldn't have problems. However I would def try it on another system that supports it. Chances are it's just the machine you're using and not the mixer. Good luck
MrShigura 10:15 PM - 29 April, 2017
Quote:
Quote:
I bought it used
Ahh so this may be pretty much the problem. Never buy used equipment esp if it's an expensive mixer. If you bought on eBay or something or from someone you might have issues returning it. If it's from an authorized Rane dealer then you shouldn't have problems. However I would def try it on another system that supports it. Chances are it's just the machine you're using and not the mixer. Good luck


I'm really doubtful at this point that it's the mixer, considering how totally random the issue has been.

Last night I uninstalled everything I could think of that might cause any conflict with the 62 drivers/etc and ran a test where I left the 62 on and serato dj playing tracks in autoplay overnight. It appears it's been going for nearly 12 hours without the issue occurring again, but I have no way to know for certain if/when it will happen again.

By the way, when you say the issue is with 'the system," let's be honest here, that translates to the issue is the drivers/sdj software, because I've had zero issues with both this PC in general, and with using it with an SL3.
MrShigura 10:19 PM - 29 April, 2017
Oh, and I forgot to mention, other people have experienced this same issue with brand new rane/serato mixers, and not just the 62.
DJ Tecniq 4:52 AM - 30 April, 2017
Quote:
Oh, and I forgot to mention, other people have experienced this same issue with brand new rane/serato mixers, and not just the 62.
couldn't relate I have the Pioneer S9 and not one glitch so far. Not sure what's going on with Rane but they got sold out by InMusic I could imagine the customer support isn't as effective.
Sam GG 5:53 AM - 1 May, 2017
Hey MrShigura (I replied to you in another thread, but incase you didn't see it...),

All of our technical support is handled in a 1 on 1 service outside of the public forum, that why you guys haven't received a direct response.

Follow this link here: support.serato.com create a help request and one of the Serato technicians will be there to help you soon enough. Its a good idea to list your full computer specs, details of your setup ie, what other pieces of hardware you have connected and the troubleshooting steps you have tried already.

In the meantime a good thing to try is a process of elimination, ie, swap out cables, try another computer (if you have access to one), if you are using the latest version of Serato DJ perhaps try and earlier one and see if the problem persists.

Best of luck,
Sam
MrShigura 8:08 AM - 6 May, 2017
Quote:
Hey MrShigura (I replied to you in another thread, but incase you didn't see it...),

All of our technical support is handled in a 1 on 1 service outside of the public forum, that why you guys haven't received a direct response.

Follow this link here: support.serato.com create a help request and one of the Serato technicians will be there to help you soon enough. Its a good idea to list your full computer specs, details of your setup ie, what other pieces of hardware you have connected and the troubleshooting steps you have tried already.

In the meantime a good thing to try is a process of elimination, ie, swap out cables, try another computer (if you have access to one), if you are using the latest version of Serato DJ perhaps try and earlier one and see if the problem persists.

Best of luck,
Sam


I tried this. Your support told me it must be a hardware issue and passed the buck to Rane.

It appears this is basically a known issue with windows 10/62/SDJ, well, known to the many people who have had the issue, apparently not officially a known issue.

youtu.be
youtu.be
MrShigura 8:13 AM - 6 May, 2017
Oh, and

youtu.be
Sam GG 10:40 PM - 8 May, 2017
Thanks for letting me know,

Hopefully Rane support can help you fix the issue or replace your mixer if it is indeed faulty. If you do find a solution please post back here as it might be valuable for other users.

Sam
MrShigura 8:39 PM - 9 May, 2017
Quote:
Thanks for letting me know,

Hopefully Rane support can help you fix the issue or replace your mixer if it is indeed faulty. If you do find a solution please post back here as it might be valuable for other users.

Sam


Rane support is unlikely to be able to fix an issue which is clearly related to a software/driver conflict. If the issue only happens when using windows 10 specifically, the mixer hardware has nothing to do with the cause. Unfortunately, this seems to be an issue no one wants to resolve, given that this is a discontinued mixer from a seemingly discontinued company.
Sam GG 9:53 PM - 9 May, 2017
Hey Mr Shigura,

I found your support ticket and see that not much investigation was carried out, sorry if you feel like you were brushed off. Feel free to make another ticket support.serato.com and I'll bump it with the support team.

We have seen this issue a few times in the past and our support team have been unable to reproduce the issue in house. Other reports have pointed to a driver issue and all the Rane drivers are made, in house, by Rane, so I still think it is worthwhile contacting them as well.

Hope that helps,
Sam
MrShigura 11:36 PM - 9 May, 2017
Quote:
Hey Mr Shigura,

I found your support ticket and see that not much investigation was carried out, sorry if you feel like you were brushed off. Feel free to make another ticket support.serato.com and I'll bump it with the support team.

We have seen this issue a few times in the past and our support team have been unable to reproduce the issue in house. Other reports have pointed to a driver issue and all the Rane drivers are made, in house, by Rane, so I still think it is worthwhile contacting them as well.

Hope that helps,
Sam


Sam,

Thanks for your attention to this post and my issue. I just submitted a new ticket as requested. So far Rane's only advice has been to use an older version of SDJ, which is both unlikely to solve the problem (since, per the videos I linked, others were having the issue as far back as 2014) and likely not supported by Serato. In any case, the new ticket is in, let me know what else I can do to help investigate.
MrShigura 11:37 PM - 9 May, 2017
PS: It's ticket #302279
Sam GG 12:08 AM - 10 May, 2017
Thanks MrShigura, I think Kane is gonna grab your new ticket and work with you on it.

Thats a pretty standard approach to check if the issue in still happening in an older version, its lets us know pretty quick if its a software bug thats just been introduced, but in this case I think you are right, its unlikely because it has been happening a while.

Regardless, best of luck with the issue.

Sam
Hanginon 12:59 AM - 10 May, 2017
I have seen this happen with mp3 files when Auto Gain is turned off.

1) Do you have it off?
2) When it happens, is the "white" area of the manual gain setting in Serato fully clockwise to the right?

Like I said, I had some mp3's that did this. They had Replay Gain settings, and I had also run them through mp3Gain, no help. I never figured out why. It is not a problem when Auto Gain on.
MrShigura 1:00 AM - 10 May, 2017
Quote:
I have seen this happen with mp3 files when Auto Gain is turned off.

1) Do you have it off?
2) When it happens, is the "white" area of the manual gain setting in Serato fully clockwise to the right?

Like I said, I had some mp3's that did this. They had Replay Gain settings, and I had also run them through mp3Gain, no help. I never figured out why. It is not a problem when Auto Gain on.


No, auto gain is not off.
MrShigura 1:01 AM - 10 May, 2017
Quote:
I have seen this happen with mp3 files when Auto Gain is turned off.

1) Do you have it off?
2) When it happens, is the "white" area of the manual gain setting in Serato fully clockwise to the right?

Like I said, I had some mp3's that did this. They had Replay Gain settings, and I had also run them through mp3Gain, no help. I never figured out why. It is not a problem when Auto Gain on.


Oh, and the track isn't playing at loud volume. As shown in the videos, the issue is MAX volume static/white noise, not the actual music.
Kranky 11:14 PM - 29 August, 2017
Same issue here - seemingly random - same setup Rane 62 / Serato DJ / Windows 10 x64 - has been on-going for me for a number of years now.
Kranky 1:05 AM - 30 August, 2017
Did you ever get a resolution to this issue MrShigura?
ChosunNYC 1:51 AM - 7 November, 2017
Anyone ever figure this out? My Windows 10 (64 bit) laptop is doing this.

My specs:
Windows 10 Pro 64-bit
Intel Core i7-7700 @ 2.80GHz
32GB RAM
1TB Internal SSD drive
Serato v1.9.10 (19105170)
Rane Sixty-Two Firmware v2.53
MrShigura 1:14 AM - 6 December, 2017
Quote:
Anyone ever figure this out? My Windows 10 (64 bit) laptop is doing this.

My specs:
Windows 10 Pro 64-bit
Intel Core i7-7700 @ 2.80GHz
32GB RAM
1TB Internal SSD drive
Serato v1.9.10 (19105170)
Rane Sixty-Two Firmware v2.53


No, never got an actual solution to this issue and was forced to dual boot into windows 8.1 in order to avoid going deaf. Neither Rane nor Serato wanted to take responsibility and neither of them had any potential solutions.
Kranky 1:36 AM - 6 December, 2017
Ugh... I have pretty much shelved my DJ set up over this issue, I got sick of it killing my sets in the middle. Had it happen at a couple of gigs, highly embaressing.
Aptidda 5:37 PM - 6 December, 2017
Looks like the only logical solution is to get an Apple computer. Good luck guys!
Kranky 7:59 PM - 6 December, 2017
Pass :)
Aptidda 10:49 PM - 6 December, 2017
nothing quite like "shelving" the setup because your computer isn't up to snuff.
Kranky 10:51 PM - 6 December, 2017
It isn't the computer, its the driver support for Windows 10 apparently. If I wanted to run OSX, I wouldn't buy an Apple though, I'd just use my Hackintosh. Thanks for the feedback though chief.
popnwave 12:24 AM - 7 December, 2017
Want to sell it?
Aptidda 12:54 AM - 7 December, 2017
im sure the Hackintosh drivers would be absolutely phenomenal and would work like a charm! Sell it to popnwave! he likes that Jamo
Kranky 12:57 AM - 7 December, 2017
The drivers/firmware for the Rane62 are provided by Rane duh. Keep showing us how knowledgable you are please. :)
DJSteve2100 3:08 AM - 31 December, 2017
So, I've been dealing with this same issue for the past year, following my update to Win10 from 8.1. For me, I've been able to run through the basic serato "optimization" stuff (power management settings, updating drivers, etc..) to keep it from blowing my ears out.

But every time there's a Windows update, the random static returns. It sucks because I don't always catch when an update occurs, sooo all of a sudden SUPRISE!!!

Anyways. I had it happen when using the 62 in Ableton too. I think it's specifically something to do with the drivers and USB power management.

If there's an actual solution out there, I'd love to hear it too.
DJ Matty Stiles 1:03 PM - 1 January, 2018
Fellas, when nothings playing on the 62, and you turn the headphone volume to max, can you hear the faintest, slightest white noise? I'm talking barely noticable

Just praying im not the only one
nights 8:24 PM - 2 January, 2018
when i had my 62 a couple of years ago i had this same problem... would blast of some mad feed back sound and blast out my ears out.. i didn't solve the problem... well i did i ended up selling the 62 and getting a pioneer s9... i do believe it may be an issue with windows...best bet is to go macbook...i rekon...
pdidy 1:25 AM - 3 January, 2018
Quote:
nothing quite like "shelving" the setup because your computer isn't up to snuff.

clearly he's not a working dj so "shelving" the setup is nothing more than a moot point as it will make no difference to him.
MrShigura 4:07 AM - 17 January, 2018
Quote:
Quote:
nothing quite like "shelving" the setup because your computer isn't up to snuff.

clearly he's not a working dj so "shelving" the setup is nothing more than a moot point as it will make no difference to him.


What seems to have been an attempt to be insulting was destroyed by your utter lack of communication skills.
pdidy 4:41 AM - 17 January, 2018
tomba088 2:45 AM - 26 January, 2018
Hi all,
I have the same issue. Bought my rane 64 in february 2015. It has the same earbleed static noise that sends the LED volume indicators into the red on the master out and channel 4. It happens sometimes in quick succession and sometimes not for weeks. I have used this mixer on 2 PCs. Both are on windows 10 now but when i first bought the mixer i had only my older laptop, that was running windows 8.1. It has had this issue from day 1.
When it happens if you change the buffer size in the Rane 64 control panel it stops the noise. If you flick the selector knob on channel 4 off of whichever usb input you are using, it stops the noise (returnng mixer to working order). It seems worse on USB3 and seems worse when connected to/using the internet.
I believe this is a driver issue. I have experiences]d this issue with serato DJ and while using the mixer as a soundcard/interface for maschine 2.7. I have recenttly started using ableton live, so i will see how the mixer bhaves with this program.
I've contacted rane twice over the years and still no help. I contacted them 2 weeks ago and was told that it's an old mixer and that InMusic, the new owners of the company, are not supporting this mixer any longer and will not be releasing any new drivers.
I would LOVE a solution to this BS problem. At this stage in the game I will NEVER buy a Rane product ever again.
Plz serato, put some pressure on Rane to resolve this issue and allow us to use our expensive "high end" rane mixers.
Aptidda 4:24 PM - 26 January, 2018
Quote:
Hi all,
I have the same issue. Bought my rane 64 in february 2015. It has the same earbleed static noise that sends the LED volume indicators into the red on the master out and channel 4. It happens sometimes in quick succession and sometimes not for weeks. I have used this mixer on 2 PCs. Both are on windows 10 now but when i first bought the mixer i had only my older laptop, that was running windows 8.1. It has had this issue from day 1.
When it happens if you change the buffer size in the Rane 64 control panel it stops the noise. If you flick the selector knob on channel 4 off of whichever usb input you are using, it stops the noise (returnng mixer to working order). It seems worse on USB3 and seems worse when connected to/using the internet.
I believe this is a driver issue. I have experiences]d this issue with serato DJ and while using the mixer as a soundcard/interface for maschine 2.7. I have recenttly started using ableton live, so i will see how the mixer bhaves with this program.
I've contacted rane twice over the years and still no help. I contacted them 2 weeks ago and was told that it's an old mixer and that InMusic, the new owners of the company, are not supporting this mixer any longer and will not be releasing any new drivers.
I would LOVE a solution to this BS problem. At this stage in the game I will NEVER buy a Rane product ever again.
Plz serato, put some pressure on Rane to resolve this issue and allow us to use our expensive "high end" rane mixers.


Logical Solution: Toss the 64 in the garbage where it belongs as it is not and will never be supported again because its a dinosaur. Plop down $2,000 for the new Seventy Two.

Voila! No more problems.
MrShigura 6:29 PM - 26 January, 2018
Quote:


Logical Solution: Toss the 64 in the garbage where it belongs as it is not and will never be supported again because its a dinosaur. Plop down $2,000 for the new Seventy Two.

Voila! No more problems.


I really hope that was a bad attempt at a joke.
tomba088 8:08 PM - 26 January, 2018
Mr Shigura, I'm sure it was a joke. It is funny in that it's unortunately true. I been posting on their various pages about my dissapointment. Perhaps I can steer a few people away from making the same mistake I did.
Mr. Goodkat 8:48 PM - 26 January, 2018
Quote:
Plop down $2,000 for the new Seventy Two.

Voila! No more problems.



you dont really believe that do you?
Aptidda 9:33 PM - 26 January, 2018
Quote:
Quote:
Plop down $2,000 for the new Seventy Two.

Voila! No more problems.



you dont really believe that do you?


I want to ;-)

cue the R Kelly Remix: I believe Serato DJ Pro Can Fly, I believe it can touch the sky, I think about it every night and day, not knowing when will be release day!!!
tomba088 9:51 PM - 26 January, 2018
It's not a serato issue. It's rane. Drivers I believe.
Mr. Goodkat 10:31 PM - 26 January, 2018
Quote:
Quote:
Quote:
Plop down $2,000 for the new Seventy Two.

Voila! No more problems.



you dont really believe that do you?


I want to ;-)

cue the R Kelly Remix: I believe Serato DJ Pro Can Fly, I believe it can touch the sky, I think about it every night and day, not knowing when will be release day!!!



i did watch the vid. looks pretty solid, and the waveforms actually looked smooth, unlike my computer
r3k0 5:53 PM - 18 March, 2018
Only solution i have to this problem is use Win 7 or 8.1 (Not a huge fan of 8.1 so its 7 for me)
Ive been running on 7 for about 4 weeks now and zero problems since. Just a shame the waveforms suffer from back v-sync, but i can live with that till the 72 is released (When?) :P

And those making there wanky Macbook jokes, i would rather insert large blunt objects into my eyes, repeatedly, over buying in to the Apple family. Ta!

;)
Deaf Jam 8:00 PM - 18 March, 2018
Quote:
Only solution i have to this problem is use Win 7 or 8.1 (Not a huge fan of 8.1 so its 7 for me)
Ive been running on 7 for about 4 weeks now and zero problems since. Just a shame the waveforms suffer from back v-sync, but i can live with that till the 72 is released (When?) :P

And those making there wanky Macbook jokes, i would rather insert large blunt objects into my eyes, repeatedly, over buying in to the Apple family. Ta!

;)


Windows 8.1 actually has the same issue. In some cases it's more rare in Win 8.1, but it still happens. Windows 7, while technically a work around if available, isn't supported by Microsoft and isn't really a viable solution.

If anyone who is experiencing/has experienced this problem is interested in pursuing a potential solution from Rane, send me a message with your contact info (as much as you feel comfortable sharing, I don't need your home address...) via my profile link here. The reality is unless they are forced to, Rainmusic isn't going to actually do anything about this problem. I can't be the only one who thinks it's unacceptable for a company to knowingly sell a product that, when used as advertised, can and does cause permanent hearing damage to users.
r3k0 12:46 AM - 19 March, 2018
Quote:

Windows 8.1 actually has the same issue. In some cases it's more rare in Win 8.1, but it still happens. Windows 7, while technically a work around if available, isn't supported by Microsoft and isn't really a viable solution.

If anyone who is experiencing/has experienced this problem is interested in pursuing a potential solution from Rane, send me a message with your contact info (as much as you feel comfortable sharing, I don't need your home address...) via my profile link here. The reality is unless they are forced to, Rainmusic isn't going to actually do anything about this problem. I can't be the only one who thinks it's unacceptable for a company to knowingly sell a product that, when used as advertised, can and does cause permanent hearing damage to users.


I'm still getting updates for Win 7 SP1, so it has enough support for my needs tbh.
I will send you my contact info now, not sure you will get anywhere with them but GL and nice 1 for trying ;)
Sure you know but i saw a few vids on youtube showing the problem, maybe message them also.

Thanks.
Deaf Jam 1:43 AM - 19 March, 2018
Quote:
Quote:
Windows 8.1 actually has the same issue. In some cases it's more rare in Win 8.1, but it still happens. Windows 7, while technically a work around if available, isn't supported by Microsoft and isn't really a viable solution.

If anyone who is experiencing/has experienced this problem is interested in pursuing a potential solution from Rane, send me a message with your contact info (as much as you feel comfortable sharing, I don't need your home address...) via my profile link here. The reality is unless they are forced to, Rainmusic isn't going to actually do anything about this problem. I can't be the only one who thinks it's unacceptable for a company to knowingly sell a product that, when used as advertised, can and does cause permanent hearing damage to users.


I'm still getting updates for Win 7 SP1, so it has enough support for my needs tbh.
I will send you my contact info now, not sure you will get anywhere with them but GL and nice 1 for trying ;)
Sure you know but i saw a few vids on youtube showing the problem, maybe message them also.

Thanks.



I can tell you right now that Rane/InMusic is aware of the videos in question, and that they've been aware that this is a real problem for some time. At this point, it's increasingly clear that since the 62 is technically discontinued (despite being, still, Rainmusic's most recent mixer released in this market until the 72 drops) and now that the company has been sold to a megacorporation, they intend to ignore the problem and just wait for it to go away. The only way that's going to change is with enough people upset enough to put pressure on them to actually fix the (permanent physical damage causing...) issue instead of sweeping it under the rug. The only way to do that is get enough people together with this problem to potentially make it a problem for InMusic as well as us.
r3k0 2:16 AM - 19 March, 2018
Well said!!

Any one wanting to help with this please message Deaf Jam your details.
tomba088 6:51 PM - 19 March, 2018
I was told by someone at the technical help desk at rane that they know about the issue. I was told to run my pc on a mac with my 64 connected and see if anything is different. If it still crashed om the mac i was to send it in for yhem to kook at. Haven't tried that yet.

They told me they were working on a new driver.
Not sure I believe this.
Deaf Jam 7:24 PM - 19 March, 2018
Quote:
I was told by someone at the technical help desk at rane that they know about the issue. I was told to run my pc on a mac with my 64 connected and see if anything is different. If it still crashed om the mac i was to send it in for yhem to kook at. Haven't tried that yet.

They told me they were working on a new driver.
Not sure I believe this.


Here's the problem, they DO know about the issue, but they've also known about the issue for YEARS now, and no new driver or solution of any kind has materialized.

On top of that, they've known this is a real problem for years, but the 62 is still to this day advertised as being completely compatible with windows 10 (and 8.1) with no word of warning about the fact that using it with these systems can and does result in permanent damage to hearing, and potentially to sound systems. Those of us unfortunate enough to have experienced the noise this causes first hand can imagine the result if this issue occurred during a performance through high volume speakers without proper limiting.

The fact that they have been aware this happens for that long, have done nothing about it, not even made any public or official statement, let alone actually fixing the problem, doesn't lead me to think they will do so now. The 72 is about to be widely released, the likelihood is that unless they are forced to (see my previous post) they intend to ignore this problem because it would cost them more to fix than to ignore.
Deaf Jam 3:36 AM - 21 March, 2018
Quote:
I was told by someone at the technical help desk at rane that they know about the issue. I was told to run my pc on a mac with my 64 connected and see if anything is different. If it still crashed om the mac i was to send it in for yhem to kook at. Haven't tried that yet.

They told me they were working on a new driver.
Not sure I believe this.


Almost forgot, name a response to this problem and I've heard it from Rane/InMusic. I've been told no new drivers will ever be released for the 62 as 'it's old.' I've been told that's not true. I've been told there's someone gathering these reports and working on a fix. I've been told no one knows if that's true or if so who that person is.

Consistent communication doesn't really seem to be a thing with the new Rane.
tomba088 3:45 AM - 21 March, 2018
Here's the thing though. These mixers get used in big clubs and on huge soundysytems. Rane woukd never risk a faulty mixer going out at a huge venue. The publicity would be terrible.
This leads me to believe it's a hardware issue.
Deaf Jam 3:50 AM - 21 March, 2018
Quote:
Here's the thing though. These mixers get used in big clubs and on huge soundysytems. Rane woukd never risk a faulty mixer going out at a huge venue. The publicity would be terrible.
This leads me to believe it's a hardware issue.


Um, that depends how you define hardware issue. It isn't an issue with the user hardware, I can tell you that much. The issue is specifically with the 62 (and from what I've heard possibly the 64) and windows. It does not occur on the same exact PC(s) using other Rane/Serato hardware (SL3, etc etc,) there is some issue with the 62/64/etc driver that causes the problem. The sad thing is the issue should be relatively easy to resolve for someone with access to the driver code and the knowledge needed to dig into the details, but that person works for Rane, and Rane seems to want to just ignore this and hope it goes away.
tomba088 4:08 AM - 21 March, 2018
I get what your saying. Do you think rane are just hoping this never happens in a situation where it woukd be really bad for them..maybe on camera, in a video somewhere, while being used by a big name DJ they want to use it. What if it is both hardware and driver? Maybe the driver is only an issue on some of the mixers. Older ones maybe....I have a rane 64 that I have the problem with.
NumarkCorey 8:24 PM - 21 March, 2018
Serato and Rane have seen very limited reports of this random distortion symptom on Windows 10, and are working hard together to resolve the issue. The most consistent description of the symptom is: extremely loud white noise from the outputs, occurring at random.

At this stage, we do not have a simple fix for the problem as we do not know the exact cause. It appears to affect various Rane hardware, most commonly the Sixty-Two, on Windows 10 creators edition only; and can be heard when the hardware is connected to various software (not limited to Serato). All the reports we have received so far came in after the initial release of the Windows 10 Creator Build 1703 (March 2017), and after the user had updated.

It is important to note that this symptom does not affect all users running Windows 10, or even all users running Windows 10 creator build 1703. To-date, reports have been very limited, which unfortunately has made it more difficult to pin-down. Because of this, we recommend:

• Users that have not already updated to Windows 10 Creator Build 1703 or 1709 should refrain from updating as a precaution.

See our article here - dj.rane.com for steps on preventing the update from occurring automatically.

• For users who are already running Windows 10 Creator Build 1703 or 1709: if you are experiencing any type of noise with your Rane hardware, please send the details of your DJ setup and your full computer specs to the Rane support team so they can continue to gather information and work on this problem with you.

See our article here - dj.rane.com for more information about the behavior and how to contact our support team directly.

We do of course want to consider any and all information that may be valuable, including reports of the behavior on other operating systems like Windows 8.1, as Mr. Shigura, Tomba088, Deaf Jam reported. I’ll message each of you privately so we can exchange more info. I’ll note that updating, reverting back to a previous OS, or dual-booting an OS, can in some cases create circumstances where it is harder to pin down or resolve symptoms. In all cases, however, the more information we have, the better. You seem to be the only users reporting similar a symptom with Windows 8.1 and I’d like to hear more about that.
MrShigura 2:00 AM - 22 March, 2018
Quote:
Serato and Rane have seen very limited reports of this random distortion....


There seem to be some serious issues with internal communication at Rane when it comes to these things. My first attempt to contact inmusic resulted in being told by an inmusic rep that "that mixer is old" and "we haven't heard of this problem and if it was real we'd have heard of it by now."

Once I managed to eventually reach someone less openly hostile, I sent in a variety of information on the issue, including a video of the behavior, windows and Serato logs from the moment the noise kicked in, etc. To be fair, the person I worked with on that was helpful and polite, but this is the first time I'm seeing the article you linked.

On that note, that article is a little problematic, as I can tell you from first hand experience that the issue occurs on windows 8.1 as well, as you noted, although in my experience far far less often. As mentioned, although I've also had it happen at random times with no other programs running, it seems to often be triggered by running other applications that make use of the system audio in some way, leading me to think that there's some sort of handling conflict happening somewhere.

I would encourage you to message me directly as you mentioned if you'd like to discuss the details further. I will say, the bit about contacting Rane so you can "gather more information" is a start, but it's little consolation if that information is gathered, filed away under "we sell the 72 now," and never heard about again.
NumarkCorey 6:16 PM - 22 March, 2018
Mr. Shigura, thank you for responding here. I am well aware of the content that you've provided so far and it has been extremely helpful in identifying what the issue looks like and how it ends up occurring.

I chose not to reach out to you here, strictly because you are already working with one of our representatives and that may muddy the waters and cause information to be split between parties, making it easier to lose. The agent you've been working with is very aware of what's going on and your exact situation, so I'd urge you to please reach out to him directly with any new information.

As I mentioned though, the Windows 8.1 reports are concerning and I believe you were the first to report this which was right around when that guide was posted in late February. Please correct me if I'm wrong, but I believe you had a creator build installed first and then installed 8.1 on a separate partition? So Windows 10 is still installed on the other partition? This is a fine test, but it's a unique scenario and even more difficult for us to recreate, hence why more reports of similar behavior will help.

But, thank you for everything you've provided so far. I don't think that we need any more information from you at the moment, but we will reach out directly if anything comes up!
MrShigura 4:09 AM - 23 March, 2018
Quote:
Mr. Shigura, thank you for responding here. I am well aware of the content that you've provided so far and it has been extremely helpful in identifying what the issue looks like and how it ends up occurring.

I chose not to reach out to you here, strictly because you are already working with one of our representatives and that may muddy the waters and cause information to be split between parties, making it easier to lose. The agent you've been working with is very aware of what's going on and your exact situation, so I'd urge you to please reach out to him directly with any new information.

As I mentioned though, the Windows 8.1 reports are concerning and I believe you were the first to report this which was right around when that guide was posted in late February. Please correct me if I'm wrong, but I believe you had a creator build installed first and then installed 8.1 on a separate partition? So Windows 10 is still installed on the other partition? This is a fine test, but it's a unique scenario and even more difficult for us to recreate, hence why more reports of similar behavior will help.

But, thank you for everything you've provided so far. I don't think that we need any more information from you at the moment, but we will reach out directly if anything comes up!


Fair enough, just tell him if he didn't check out Ricci Rucker yet I'm profoundly disappointed. -_-
DJ Marv the Maverick 5:20 PM - 23 March, 2018
@numarkcorey

Thanks for popping on to this thread. Just wondering if there is any fix to this issue i have with the Rane 62.

It's causing my MacBook pro with Touch Bar to crash if hot unplugged or even turned off.

I know MacBook pros with Touch Bar have the "hot unplugging-crashing issue" with devices with proprietary drivers.

As a work around when I exit Serato DJ before powering down my other controllers/mixer (Roland dj 808 & Pioneer DJM S9) I can avoid the crashing whereas with the Rane 62 I still get a crash if I hot unplug the mixer or power off the mixer even with Serato DJ not running.

The crashing - touch bar stops working and you can't shut down the MacBook. The only way about this is to forcefully shut down the laptop.

The only thing that prevents a crash with the Rane 62 is exiting Serato DJ, Shutting down the Mac before Powering off the Mixer. It's a workaround but not ideal as I have to remember that sequence to prevent the crash.

Just thought I should bring this to your attention here as it's crickets in the Rane forum.
MrShigura 5:29 PM - 23 March, 2018
Quote:
@numarkcorey

Thanks for popping on to this thread. Just wondering if there is any fix to this issue i have with the Rane 62.

It's causing my MacBook pro with Touch Bar to crash if hot unplugged or even turned off.

I know MacBook pros with Touch Bar have the "hot unplugging-crashing issue" with devices with proprietary drivers.

As a work around when I exit Serato DJ before powering down my other controllers/mixer (Roland dj 808 & Pioneer DJM S9) I can avoid the crashing whereas with the Rane 62 I still get a crash if I hot unplug the mixer or power off the mixer even with Serato DJ not running.

The crashing - touch bar stops working and you can't shut down the MacBook. The only way about this is to forcefully shut down the laptop.

The only thing that prevents a crash with the Rane 62 is exiting Serato DJ, Shutting down the Mac before Powering off the Mixer. It's a workaround but not ideal as I have to remember that sequence to prevent the crash.

Just thought I should bring this to your attention here as it's crickets in the Rane forum.


Trust me, I feel your frustration at having a known issue there isn't a fix for, but I would ask that you please take your question to DM with him and don't hijack this topic.
DJ Marv the Maverick 6:28 PM - 23 March, 2018
@all

My apologies.
NumarkCorey 1:41 PM - 26 March, 2018
Quote:
@all

My apologies.

Hi Marv!

I sent you a private message so we can discuss more off of this thread. Feel free to respond there.
reif99 10:21 AM - 29 March, 2018
I have the same issue with my Rane 62. Max volume static sound blaring during a gig. I have had the mixer for almost 3 years now and it has done it to me approx 4 - 5 times over the years. It scares the shit out of the crowd and me. I would love to see a resolution going forward. I am running Windows 10 (could have been using 8.1 when I first purchased the mixer). I have had 2x different laptops during this timeframe and have always used high quality USB cables.
r3k0 8:37 PM - 30 March, 2018
I dont play out much these days so only had it happen at home on a moderate amp and speaker set up.

I dread to think what it would be like on a full size PA in a club .....
DJ Tecniq 10:19 PM - 30 March, 2018
Imagine what the Rane 72 will sound like😬
r3k0 1:40 AM - 31 March, 2018
Quote:
Imagine what the Rane 72 will sound like😬


Hopefully perfectly fine? as it shouldn't suffer from this issue?
tomba088 1:42 AM - 31 March, 2018
Yeah, but if it has any others, don't be expecting too much help from rane.
DJ Tecniq 1:56 AM - 31 March, 2018
Quote:
Quote:
Imagine what the Rane 72 will sound like😬


Hopefully perfectly fine? as it shouldn't suffer from this issue?
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.
Aptidda 4:00 AM - 31 March, 2018
Y'all are complaining about some old ass mixer. The 72 is going to be the new champ and they are constantly updating and refining it. So I laugh at you peasants regarding trying to blame a legacy product for issues and trying to relate them to the 72. Shame on you blue collar working class peasants!
Mr. Goodkat 4:06 AM - 31 March, 2018
Quote:
Quote:
Quote:
Imagine what the Rane 72 will sound like😬


Hopefully perfectly fine? as it shouldn't suffer from this issue?
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.


vdj, mixvibes and rekordbox should work. has transport mode so you could dj with traktor as well
Mr. Goodkat 4:08 AM - 31 March, 2018
Quote:
Shame on you blue collar working class peasants!


dj's by nature are working class peasants
Aptidda 4:11 AM - 31 March, 2018
Quote:
Quote:
Shame on you blue collar working class peasants!


dj's by nature are working class peasants


Truth, good thing I work at a desk and stare at a computer screen getting paid $100 per hour 40 hours a week. I make more in a week doing nothing than you broke ass DJs do throwing out your backs hauling all that shit around.
pdidy 5:08 AM - 31 March, 2018
Quote:
Quote:
Quote:
Imagine what the Rane 72 will sound like😬


Hopefully perfectly fine? as it shouldn't suffer from this issue?
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.

Stop talking about things you know nothing about, this is exactly the type of BS that got you the name NO CRED.

Now do some research and correct your last statement so new users reading this don't take your misinformation as fact.
DJ Tecniq 2:49 PM - 31 March, 2018
Quote:
Stop talking about things you know nothing about, this is exactly the type of BS that got you the name NO CRED.

Now do some research and correct your last statement so new users reading this don't take your misinformation as fact.
First of all shut the fuck up...second I wasn’t aware Rane mixers have that ability as I’ve literally seen no one use it with other DJ software. Take the panties out your ass or go make another hit record no one gives a fuck about🤷🏼‍♂️
pdidy 8:15 PM - 31 March, 2018
Quote:
Quote:
Stop talking about things you know nothing about, this is exactly the type of BS that got you the name NO CRED.

Now do some research and correct your last statement so new users reading this don't take your misinformation as fact.
First of all shut the fuck up...second I wasn’t aware Rane mixers have that ability as I’ve literally seen no one use it with other DJ software. Take the panties out your ass or go make another hit record no one gives a fuck about🤷🏼‍♂️

Chill out NO CRED, Its not like this is the first time you've said some dump shit and got called out on it.........lol
DJ Tecniq 10:33 PM - 31 March, 2018
Quote:
Quote:
Quote:
Stop talking about things you know nothing about, this is exactly the type of BS that got you the name NO CRED.

Now do some research and correct your last statement so new users reading this don't take your misinformation as fact.
First of all shut the fuck up...second I wasn’t aware Rane mixers have that ability as I’ve literally seen no one use it with other DJ software. Take the panties out your ass or go make another hit record no one gives a fuck about🤷🏼‍♂️

Chill out NO CRED, Its not like this is the first time you've said some dump shit and got called out on it.........lol
Well don’t test me. Pretty sure most dj’s are using Serato with their Rane mixers anyway asshole👌🏼
r3k0 10:57 PM - 31 March, 2018
Ive never really considered using other dvs software with my 62 tbh.
Yes Serato can be a cock now and then but im used to it now, it generally behaves ok.
Dont really like the look and feel of Traktor, only seen it on my mates shite res laptop tho.
DJ Tecniq 11:05 PM - 31 March, 2018
Quote:
Ive never really considered using other dvs software with my 62 tbh
point proven. Pdidy just made he ain’t on the charts no more😂
pdidy 11:10 PM - 31 March, 2018
Quote:
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.

Do you need me to quote the dumb shit you said or are you just going to pretend like it never happened and change the subject?....... You do realize we can see what you type Right?
r3k0 11:12 PM - 31 March, 2018
:-D
DJ Tecniq 11:12 PM - 31 March, 2018
Quote:
Quote:
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.

Do you need me to quote the dumb shit you said or are you just going to pretend like it never happened and change the subject?....... You do realize we can see what you type Right?
Bro your just pissed no one really uses the 62 with other software. Find me a clip I’ll wait😐
pdidy 11:21 PM - 31 March, 2018
Quote:
Quote:
Quote:
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.

Do you need me to quote the dumb shit you said or are you just going to pretend like it never happened and change the subject?....... You do realize we can see what you type Right?
Bro your just pissed no one really uses the 62 with other software. Find me a clip I’ll wait😐

Look at you trying to pull the "okey doke" like no ones gonna notice, like no one saw you say "When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato" Really ?
DJ Tecniq 11:29 PM - 31 March, 2018
Quote:
Quote:
Quote:
Quote:
I wouldn’t doubt that for one minute. When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato.

Do you need me to quote the dumb shit you said or are you just going to pretend like it never happened and change the subject?....... You do realize we can see what you type Right?
Bro your just pissed no one really uses the 62 with other software. Find me a clip I’ll wait😐

Look at you trying to pull the "okey doke" like no ones gonna notice, like no one saw you say "When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato" Really ?
Exactly doesn’t surprise me you’d say the same bullshit. Fuck outta here🖕🏼
pdidy 11:39 PM - 31 March, 2018
Hey NO CRED........
Rane even has a "How-to Setup Rane Hardware With Virtual DJ" using the SL-2 / SL-3 / SL-4 / Sixty-Eight / Sixty-One / Sixty-Two and 57
dj.rane.com

This is exactly the type of shit that got you named NO CRED...lol
Mr. Goodkat 4:43 AM - 1 April, 2018
Quote:
Quote:
Quote:
Shame on you blue collar working class peasants!


dj's by nature are working class peasants


Truth, good thing I work at a desk and stare at a computer screen getting paid $100 per hour 40 hours a week. I make more in a week doing nothing than you broke ass DJs do throwing out your backs hauling all that shit around.


there are quite a few djs that make more than 100$ for 40 hours.

lotta wedding djs could easily eclipse 4k a week and work probably less than 40 hours of actual djing,
tomba088 6:39 PM - 1 April, 2018
Quote:
Quote:
Quote:
Quote:
Shame on you blue collar working class peasants!


dj's by nature are working class peasants


Truth, good thing I work at a desk and stare at a computer screen getting paid $100 per hour 40 hours a week. I make more in a week doing nothing than you broke ass DJs do throwing out your backs hauling all that shit around.


there are quite a few djs that make more than 100$ for 40 hours.

lotta wedding djs could easily eclipse 4k a week and work probably less than 40 hours of actual djing,


Don't take the bait!!
r3k0 7:15 PM - 1 April, 2018
I love the internet :-D
Mr. Goodkat 11:54 PM - 1 April, 2018
Quote:
Quote:
Quote:
Quote:
Quote:
Shame on you blue collar working class peasants!


dj's by nature are working class peasants


Truth, good thing I work at a desk and stare at a computer screen getting paid $100 per hour 40 hours a week. I make more in a week doing nothing than you broke ass DJs do throwing out your backs hauling all that shit around.


there are quite a few djs that make more than 100$ for 40 hours.

lotta wedding djs could easily eclipse 4k a week and work probably less than 40 hours of actual djing,


Don't take the bait!!


i know he's a troll.
DJ Tecniq 2:26 AM - 2 April, 2018
Quote:
Hey NO CRED........
Rane even has a "How-to Setup Rane Hardware With Virtual DJ" using the SL-2 / SL-3 / SL-4 / Sixty-Eight / Sixty-One / Sixty-Two and 57
dj.rane.com

This is exactly the type of shit that got you named NO CRED...lol
That’s great but who really uses VDJ🤦🏼‍♂️
pdidy 9:54 AM - 2 April, 2018
Quote:
Quote:
Hey NO CRED........
Rane even has a "How-to Setup Rane Hardware With Virtual DJ" using the SL-2 / SL-3 / SL-4 / Sixty-Eight / Sixty-One / Sixty-Two and 57
dj.rane.com

This is exactly the type of shit that got you named NO CRED...lol
That’s great but who really uses VDJ🤦🏼‍♂️

That's irrelevant because you said "When you get a Rane mixer you’re stuck with em can’t use other software as a DVS except for Serato".

But to answer your question, "VirtualDJ has been downloaded more than 150,000,000 times, making it by far the most used DJ software on the planet (for comparison, Serato recently announced they reached 7 million downloads".
DJ Tecniq 4:26 PM - 2 April, 2018
^ Hasn’t VDJ been around since before SSL? VDJ was the first for DJ software that i knew of back then.
MrShigura 8:02 AM - 6 April, 2018
Well damn, this thread got derailed quick. Not even going to jump into the drama, cept to say that for all the arguing, the 72 is dropping, and this issue is still unresolved after years of waiting for a fix, and being told in various wording that it's the user's fault.
pdidy 10:52 AM - 6 April, 2018
Quote:
the 72 is dropping, and this issue is still unresolved after years of waiting for a fix, and being told in various wording that it's the user's fault.

sell it........ problem solved
Aptidda 4:51 PM - 6 April, 2018
I have said it before and I will say it again. Your 62 is as good as a paperweight, bow down, kiss the feet and hail the new King and rightful ruler of the land the RANE 72.
tomba088 4:53 PM - 6 April, 2018
Quote:
I have said it before and I will say it again. Your 62 is as good as a paperweight, bow down, kiss the feet and hail the new King and rightful ruler of the land the RANE 72.

I absolutely appreciate a bit of humour as opposed to the doucebaggery comments that have taken over this thread. That was funny
Aptidda 5:02 PM - 6 April, 2018
Quote:
Quote:
I have said it before and I will say it again. Your 62 is as good as a paperweight, bow down, kiss the feet and hail the new King and rightful ruler of the land the RANE 72.

I absolutely appreciate a bit of humour as opposed to the doucebaggery comments that have taken over this thread. That was funny


Amen!
DJ Tecniq 8:40 PM - 6 April, 2018
Quote:
I have said it before and I will say it again. Your 62 is as good as a paperweight, bow down, kiss the feet and hail the new King and rightful ruler of the land the RANE 72.
Did yours arrive yet
Aptidda 8:43 PM - 6 April, 2018
Quote:
Quote:
I have said it before and I will say it again. Your 62 is as good as a paperweight, bow down, kiss the feet and hail the new King and rightful ruler of the land the RANE 72.
Did yours arrive yet


yep check my unboxing post and video
Masta Bene 1:21 PM - 9 April, 2018
The same nasty problem occurs with my serato/rane62 since a few months (3 times!).
Before, I never had this problem over the last 2-3 years with my serato/rane62 setup.
I also use other software with the rane62-ASIO driver w/o this problem (at least until now ;-).

This could be a defect in the latest few Serato/Rane/Windows etc. software updates.
Did anyone have this problem with other hardware than Rane62 ?
r3k0 1:47 PM - 9 April, 2018
I think theres a guy with a 64. But yes its all to do with W10 creators update, i followed the guide linked above and blocked the update, perfectly fine now, but still needs sorting so we can get all updates.
Masta Bene 2:55 PM - 9 April, 2018
Which guide linked above ?
Could you please re-post the link ?
r3k0 2:58 PM - 9 April, 2018
It basically tells you what versions of 10 not to use. I had to find an older iso and re-install with that, been all good so far, just means i cant use my Rj45 network cable and have to use wifi for my net connection (Use a metered connection).

Quote:
Quote:
Hey MrShigura (I replied to you in another thread, but incase you didn't see it...),

All of our technical support is handled in a 1 on 1 service outside of the public forum, that why you guys haven't received a direct response.

Follow this link here: support.serato.com create a help request and one of the Serato technicians will be there to help you soon enough. Its a good idea to list your full computer specs, details of your setup ie, what other pieces of hardware you have connected and the troubleshooting steps you have tried already.

In the meantime a good thing to try is a process of elimination, ie, swap out cables, try another computer (if you have access to one), if you are using the latest version of Serato DJ perhaps try and earlier one and see if the problem persists.

Best of luck,
Sam


I tried this. Your support told me it must be a hardware issue and passed the buck to Rane.

It appears this is basically a known issue with windows 10/62/SDJ, well, known to the many people who have had the issue, apparently not officially a known issue.
r3k0 3:02 PM - 9 April, 2018
Sorry, thats not it (Lot of BS in this thread now ;))

dj.rane.com

Thats it ^^^
Masta Bene 3:38 PM - 9 April, 2018
Thanks for the link!
Let's restore the system... (until the problem is officially solved!)

PS: "Microsoft works on correcting the behavior of the operating system." LOL!

Peace!
r3k0 4:20 PM - 9 April, 2018
I know, what a joke!

I had to go back to Win 7 on my gaming rig because the same wanky update broke something ....
Mr. Goodkat 6:08 PM - 9 April, 2018
Quote:
Quote:
Quote:
I have said it before and I will say it again. Your 62 is as good as a paperweight, bow down, kiss the feet and hail the new King and rightful ruler of the land the RANE 72.
Did yours arrive yet


yep check my unboxing post and video



Watchwww.youtube.com
Masta Bene 7:02 PM - 9 April, 2018
Do you think the real problem is fixed with the 72 ?
Good Luck! Any Results ?

There's a lot of things to claim about Rane-soft/firmware in general!
(Compared with the "NI/Traktor" ASIO-Drivers, it's really just paperweight at all.)

However, Serato is currently still my favorite DVS.

PS: Rane has to support all their hardware again asap! (firmware/driver update)

Peace!
Nicholas Major 5:13 AM - 16 April, 2018
Quote:
Serato and Rane have seen very limited reports of this random distortion symptom on Windows 10, and are working hard together to resolve the issue. The most consistent description of the symptom is: extremely loud white noise from the outputs, occurring at random.

At this stage, we do not have a simple fix for the problem as we do not know the exact cause. It appears to affect various Rane hardware, most commonly the Sixty-Two, on Windows 10 creators edition only; and can be heard when the hardware is connected to various software (not limited to Serato). All the reports we have received so far came in after the initial release of the Windows 10 Creator Build 1703 (March 2017), and after the user had updated.

It is important to note that this symptom does not affect all users running Windows 10, or even all users running Windows 10 creator build 1703. To-date, reports have been very limited, which unfortunately has made it more difficult to pin-down. Because of this, we recommend:

• Users that have not already updated to Windows 10 Creator Build 1703 or 1709 should refrain from updating as a precaution.

See our article here - dj.rane.com for steps on preventing the update from occurring automatically.

• For users who are already running Windows 10 Creator Build 1703 or 1709: if you are experiencing any type of noise with your Rane hardware, please send the details of your DJ setup and your full computer specs to the Rane support team so they can continue to gather information and work on this problem with you.

See our article here - dj.rane.com for more information about the behavior and how to contact our support team directly.

We do of course want to consider any and all information that may be valuable, including reports of the behavior on other operating systems like Windows 8.1, as Mr. Shigura, Tomba088, Deaf Jam reported. I’ll message each of you privately so we can exchange more info. I’ll note that updating, reverting back to a previous OS, or dual-booting an OS, can in some cases create circumstances where it is harder to pin down or resolve symptoms. In all cases, however, the more information we have, the better. You seem to be the only users reporting similar a symptom with Windows 8.1 and I’d like to hear more about that.


Any space to see transparency on the issue?
Anything we can do to help expedite a fix?

Please contact if there is anything that can be done on a user side to test.
I am an Mech Engineer with a programming background who has spent too much time with this issue.

I have a ticket that is about 8 months old open to InMusic that i responded to about 2 months ago after doing a ton of testing with laptops of varying specs and OSs.
(I have already included detailed PC specs in ticket response)

TBH - i am just sick of using my Pioneer controller and miss using vinyl during sets -- albeit Time Coded vinyl

Thanks!