Software help archive

Support
Audio issues with my new Macbook Pro retina display
A read-only archive of old serato.com help threads.

Audio issues with my new Macbook Pro retina display

Product
Serato DJ Pro
Version
1.6.3
Hardware
Pioneer DJ DJM-900SRT
Computer
Mac
OS
Platform
-
Dj Louii89 7:25 AM - 31 May, 2014
I've been having audio issues with my new Macbook Pro retina display and the Pioneer mixer DJM 900SRT. Any ideas or help on this issue? Please Help!!!
Serato, Support
Micah G. 3:36 AM - 10 June, 2014
Hi Dj Louii89,

What issue are you having with Audio? What are your full computer specs? What devices do you have connected via USB?

Let me know.

Micah
Dj Louii89 4:47 AM - 14 June, 2014
Hey Micah, I have 2013 MacBook Pro 15" Retina display. 2.0 ghz, 8GB Memory. I'm having trouble with the audio here's a link of a video of someone else that posted on YouTube and it's the same issue as mine. youtu.be
DJSCIASCIA 3:59 PM - 14 June, 2014
Did u update the srt firmware?

pioneerdj.com
Serato, Support
Micah G. 10:37 PM - 15 June, 2014
Hey Dj Louii89,

As DJSCIASCIA suggested, updating the firmware is a good start. Can you try that? Also, does that happen on both decks, or just one?

Cheers,
Micah
Dj Louii89 8:33 AM - 16 June, 2014
It happens on both...and I will try to update the firmware. I'll get back to you if anything. Thanks
Serato, Support
Micah G. 11:44 PM - 17 June, 2014
No problem, let me know how that goes :-)

Cheers,
Micah
ThrawnMix 3:34 AM - 5 April, 2015
Any updates on this issue? I'm having the same problem. Had to do a 3 hour RekordBox Hip-Hop set last night due to these audio issues.

There doesn't seem to be much rhyme or reason as to when the audio is going to go haywire.
2:00 AM, 22 Apr 2015
This help request has been closed due to inactivity.