Software help archive

A read-only archive of old serato.com help threads.

Audio dropout when recording set

Product
Serato DJ
Version
1.6.3
Hardware
Pioneer DJ DDJ‑SR
Computer
Mac
OS
Platform
-
Ron Margan 5:38 PM - 30 May, 2014
Hay, i record my gigs all the time, i just bought i macbook pro 13 mid 2012 4GB ram 500HDD i5.
i dj about 8 hours and the serato split the record every two hours, and it take about two minutes for it to save it. in this time sometimes i get audio dropout and red light appears.
can i fix it?
Micah G. 3:05 AM - 9 June, 2014
Hey Ron Margan,

Try following all the steps here - serato.com

Let me know how that goes :-)

Cheers,
Micah
Ron Margan 7:43 AM - 9 June, 2014
already did them. still have drop outs:

6/4/14, 6:57:38 AM GMT+3 Limiter Indicator
6/4/14, 6:57:38 AM GMT+3 Total Unmasked Dropouts: 14052
6/4/14, 6:57:38 AM GMT+3 Total Masked Dropouts: 0
6/4/14, 6:57:38 AM GMT+3 Callback Dropout Indicator
6/4/14, 6:57:38 AM GMT+3 Total Unmasked Dropouts: 3
6/4/14, 6:57:38 AM GMT+3 Total Masked Dropouts: 0
6/4/14, 6:22:59 PM GMT+3 Limiter Indicator
6/4/14, 6:23:00 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 6:23:00 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 6:23:00 PM GMT+3 Callback Dropout Indicator
6/4/14, 6:23:00 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 6:23:00 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 7:27:40 PM GMT+3 Limiter Indicator
6/4/14, 7:27:40 PM GMT+3 Total Unmasked Dropouts: 137
6/4/14, 7:27:40 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 7:27:40 PM GMT+3 Callback Dropout Indicator
6/4/14, 7:27:40 PM GMT+3 Total Unmasked Dropouts: 1
6/4/14, 7:27:40 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 8:12:22 PM GMT+3 Limiter Indicator
6/4/14, 8:12:22 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 8:12:22 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 8:12:22 PM GMT+3 Callback Dropout Indicator
6/4/14, 8:12:22 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 8:12:22 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 9:14:18 PM GMT+3 Limiter Indicator
6/4/14, 9:14:18 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 9:14:18 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 9:14:18 PM GMT+3 Callback Dropout Indicator
6/4/14, 9:14:18 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 9:14:18 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 10:33:29 PM GMT+3 Limiter Indicator
6/4/14, 10:33:29 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 10:33:29 PM GMT+3 Total Masked Dropouts: 0
6/4/14, 10:33:29 PM GMT+3 Callback Dropout Indicator
6/4/14, 10:33:29 PM GMT+3 Total Unmasked Dropouts: 0
6/4/14, 10:33:29 PM GMT+3 Total Masked Dropouts: 0
Micah G. 10:28 PM - 9 June, 2014
Alright, try these steps here, they go deeper into mac optimiziation - dj.rane.com

Let me know how that goes.

Micah
Ron Margan 7:28 AM - 10 June, 2014
i did all of that exept from the fan stuff.
will try it now and let u know how it goes.
Ron Margan 6:10 PM - 10 June, 2014
If i set my fan at 5000rpm, will it short my fan life?
Micah G. 10:51 PM - 10 June, 2014
Quote:
If i set my fan at 5000rpm, will it short my fan life?

It shouldn't do, but if you want to be sure, I'd suggest you speak to the manufacturer (Apple) regarding that, they should be able to let you know :-)

Micah
Ron Margan 7:57 AM - 11 June, 2014
they said i will shorten it's life. any other solution?
Ron Margan 12:33 PM - 15 June, 2014
tried with the fan working (even though my mac isn't running hot) and still every 2 hours when the file is being saved i get dropouts that affect the sound!.
very annoying that i moved to mac for everything to "just work" and i get dropouts.
Micah G. 11:41 PM - 17 June, 2014
Hi Ron,

So you've gone though ALL the optimization steps in both links I posted, and those dropouts are still occurring? The dropouts occur only when saving your recording?

Let me know.

Cheers,
Micah
Ron Margan 4:48 AM - 18 June, 2014
yep. when it's saving tags.
DeeJay Staas 8:51 AM - 30 July, 2015
any ideas ? news ? after two monts without drops, last night had one during Recording :
MacBook Pro (15-inch, Late 2011) , 2.4 GHz Intel Core i7 , 8 GB , 512 SSD
OS X Yosemite 10.10.1
Serato 1.7.5 .


Help !
Micah G. 9:04 PM - 30 July, 2015
Hey DeeJay Staas,

Hit up support, and they can look into that for you. Start a help request here - support.serato.com

Cheers,
Micah
2:00 AM, 14 Aug 2015
This help request has been closed due to inactivity.