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"unsupported file format"
A read-only archive of old serato.com help threads.

"unsupported file format"

Product
Serato DJ Intro
Version
1.1.1
Hardware
Numark Mixtrack Pro
Computer
PC
OS
Platform
-
dj jr josh 6:37 PM - 26 May, 2014
the problem is when i try to drag the song or track i want from my library to my virtual deck the song goes back and a yellow triangle and the words "unsupported file format" come up. i have tried several different things like re installing quicktime making a new database v2 file and many other things. this has now became very frustrating!
Serato, Support
Lucas S 1:46 AM - 29 May, 2014
Hi dj jr josh,

Can you advise me what kind of file you are trying to load?

"When.mp3" is an example.

Let me know.

Cheers
mhx6 11:34 AM - 9 August, 2014
I have the same probleme here. Somehow all the tracks i bought on iTunes are marked as "unsupported file format". iTunes says that the type of the file is an AAC-Audio data file. (MPEG-4-Audiodatei (.m4a)). Should i convert it into a .mp3?
mhx6 11:37 AM - 9 August, 2014
And how could i convert it btw?
Ruth 6:19 PM - 6 November, 2014
Can I use both decks on the Mixdeck from one USB thumb drive??? In other words, is there a way to pull music from the USB on the left deck to the right deck.

Thanks DJ FOXX
Notorious DAD 8:42 PM - 29 March, 2015
Lucas,

Does Intro now support AAC files?
2:00 AM, 22 Apr 2015
This help request has been closed due to inactivity.