Serato DJ 1.6.1 crashes when launching

THURO 1:12 AM - 29 March, 2014

2.7ghz i7 4gb ram

Report:

Process: Serato DJ [1797]
Path: /Applications/Serato DJ.app/Contents/MacOS/Serato DJ
Identifier: com.serato.seratodj
Version: DJ version 1.6.1 (1.6.1.5835)
Code Type: X86 (Native)
Parent Process: launchd [244]

Date/Time: 2014-03-28 18:11:50.172 -0700
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Interval Since Last Report: 33411501 sec
Crashes Since Last Report: 77
Per-App Interval Since Last Report: 149 sec
Per-App Crashes Since Last Report: 10
Anonymous UUID: E51F9B0B-EDC4-4907-A41B-B51D2B89905F

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
objc[1797]: garbage collection is OFF

Dyld Error Message:
Symbol not found: _EVP_idea_cbc
Referenced from: /usr/local/lib/libssl.0.9.8.dylib
Expected in: /usr/lib/libcrypto.0.9.8.dylib

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fec1071 dyld_fatal_error + 1
1 dyld 0x8fec4df4 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 129
2 dyld 0x8fed33ce stub_binding_helper_interface2 + 20
3 libssl.0.9.8.dylib 0x2e7af5e0 SSL_library_init + 48
4 QtNetwork 0x02df5ddb QSslSocketPrivate::supportsSsl() + 11
5 QtNetwork 0x02df42eb QSslSocketPrivate::ensureInitialized() + 11
6 QtNetwork 0x02df2c3d QSslConfigurationPrivate::defaultConfiguration() + 13
7 QtNetwork 0x02dec9a1 QSslConfiguration::defaultConfiguration() + 17
8 QtNetwork 0x02d9435f QNetworkRequest::sslConfiguration() const + 47
9 QtNetwork 0x02d7cb05 QNetworkAccessManager::createRequest(QNetworkAccessManager::Operation, QNetworkRequest const&, QIODevice*) + 1781
10 QtNetwork 0x02d7b624 QNetworkAccessManager::head(QNetworkRequest const&) + 52
11 com.serato.seratodj 0x002b641c 0x1000 + 2839580
12 com.serato.seratodj 0x002baee5 0x1000 + 2858725
13 com.serato.seratodj 0x002bad41 0x1000 + 2858305
14 com.serato.seratodj 0x00051cba 0x1000 + 330938
15 com.serato.seratodj 0x00178656 0x1000 + 1537622
16 com.serato.seratodj 0x002dece5 0x1000 + 3005669
17 com.serato.seratodj 0x00002e45 0x1000 + 7749

1:15 AM, 29 Mar 2014

THURO attached a file: report.rtf

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THURO 1:30 AM - 29 March, 2014

Only the DDJ-SZ is connected to my computer, everything located internally, no external drives, first time running the software so I haven't set up any library that would be damaged.

THURO 3:28 AM - 29 March, 2014

Updated to OSX 10.9.2 without any luck, I have attached the 2nd report to this as well.

3:28 AM, 29 Mar 2014

THURO attached a file: report2.rtf

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THURO 11:20 PM - 31 March, 2014

I restarted my Mac in Windows mode so that I could at least use the device, Serato runs in Windows but when I connect the SZ it gives an error failed to connect to midi device. I talked to Pioneer support and they were absolutely no help, they say to try it on a different computer, and if it doesn't work then the controller must be faulty. Of course without even asking for which drivers appear in the device manager. This is getting pretty annoying.

Sam GG 1:47 AM - 2 April, 2014

Hey Thuro,

Please don't attach or copy in any more crash reports, they are only handy when they are in this format: serato.com

For now we will stick to the Mac partition on your machine. See if you can open up the software with your DDJ-SZ disconnected. If so let me know if you iTunes library is loading. If it is hold COMMAND and click on the analyse files button. This will force the program to analyse your entire library. Once this is done remove any files which are corrupt, they have a lightning bolt icon in the first column of the library panel.

Now try and connect your controller, does this help?

Sam

THURO 2:05 AM - 2 April, 2014

It crashes with the device connected or disconnected. Also, I figured it was the iTunes library that was causing the crash, so I deleted the music from iTunes, restarted, and tried again with the same result. It still doesn't open.

Sam GG 9:53 PM - 3 April, 2014

Hey Thuro,

Could you try out that analyze files step that I posted above? Perhaps download an earlier version like 1.5.2: serato.com or Scratch Live: serato.com if you cannot open 1.6.1

Sam

THURO 5:44 AM - 4 April, 2014

I just installed 1.5.2 and it opens up. Although there is nothing in the library I clicked analyze files with the command key held. Nothing happens visually in the program, again there are no files in the library.

5:45 AM, 4 Apr 2014

THURO attached a file: Screen Shot 2014-04-03 at 10.44.29 PM.png

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THURO 1:36 PM - 4 April, 2014

After analyzing the files I have tried to install 1.6.0 and it failed to open. I installed 1.5.2 again and reanalyzed the library, then installed 1.6.1, it also failed to open. I have 1.5.2 currently installed again and I have reanalyzed the library. Let me know how to proceed.

THURO 3:23 PM - 8 April, 2014

I have read the other threads in the forum, creating a new user and installing doesn't work for me, even when starting with wifi off. Other software I have on the machine includes Adobe Master Collection, Ableton live 8, Reason 4, and Traktor Pro (in which I've gotten the SZ to work great btw, but I didn't buy it to use it in Traktor,) plus all your regular Mac goodies like iLife, iWork, etc. I would really like to resolve this issue, almost makes me wish I hadn't preordered and just waited for you guys to iron out all the bugs because I was very fond of Serato when I left Final Scratch to use Scratch Live way back when, but now I feel exactly the opposite way.

Sam GG 10:25 PM - 9 April, 2014

Hey THURO,

Most users have no issues getting their SZ to work. As far as I know there is not a bug but there could be a fault with your machine,

Can you try opening up a finder window then going to: Applications > Utilities > Audio MIDI Setup > Window > Show MIDI Window. Scroll across till you see your hardware listed. When you have that icon highlighted turn off and unplug your controller. Then remove or delete that device. Connect them to your computer again and try to run the software once more.

Also can you close all applications, at your desktop hold down "option" then click "Go" > Library > Preferences. Find all the .plist files in this folder that have "Serato: in their name, move them all to the desktop. Now restart your machine.

Let me know if that helps,

Sam

Sam GG 10:25 PM - 9 April, 2014

(also I noticed that you have emailed us as well. I will mark your email ticket as solved and continue helping you here)

THURO 4:07 AM - 10 April, 2014

I tried running the software days prior to having received the controller, it crashed but I thought it was because I didn't have the controller connected. I tried the first step above right now and it again crashed. As far as the .plist files go, none of the .plist files in my library say serato. Which I suppose you will find interesting.

THURO 4:25 AM - 10 April, 2014

Nevermind, I re-read your post. Ok, I moved the files to the desktop, turned off the wifi, restarted, ran serato dj, and it crashed again.

THURO 11:10 PM - 14 April, 2014

I just upgraded to 8 gigs of RAM (Crucial Mac Memory,) still crashes at launch with wifi off.

THURO 6:54 PM - 22 April, 2014

At the very least, if you (Serato) are not offering a solution I would like some sort of acknowledgement on the forum. I've had a crippled piece of hardware because of your software for 25 days now. I need to hear back from any one of you about this issue. This is completely unacceptable.

THURO 4:15 AM - 23 April, 2014

1.6.2 also crashes the same as 1.6.1 for me. I have nothing connected to the machine. Not a single usb cable or wifi and it crashes on launch.

Sam GG 4:51 AM - 28 April, 2014

Hey Thuro,

1.6.2 was a minor mapping release with little code change so no major bugs were fixed or features changed / added. Could you please try going ahead with any suggested apple updates? The crash may be to do with you not having a complete QT library (language used for developing) on your machine.

Sam

Sam GG 4:52 AM - 28 April, 2014

Also, apologies for the late reply, I have been out of the office for more than a week over the easter break.

Sam

THURO 5:18 AM - 28 April, 2014

I have everything up to date according to the appstore update app. Anything else I can try?

Sam GG 2:29 AM - 1 May, 2014

Hey THURO,

I'm gonna get a few more of the people in my team to have a look at this so we can try and find a solution or at least identify the cause of the problem.

Sam

THURO 3:07 AM - 1 May, 2014

Cool thanks Sam.

THURO 5:52 PM - 13 May, 2014

Any news on this?

Sam GG 3:07 AM - 14 May, 2014

Hey Thuro,

What I need is your crash reports. Follow these steps here to get one in the correct format: serato.com - I will log this with our developers so they can look into it further.

Sam

Dj HeNNyy 10:47 PM - 22 May, 2014

Im having the same issue please keep me posted

4:49 AM, 24 May 2014

THURO attached a file: Serato DJ_2014-05-23-214819_Arthur-Navas-MacBook-Pro.crash

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THURO 4:50 AM - 24 May, 2014

I have attached a crash report Sam, hopefully this gets resolved soon.

THURO 4:54 AM - 24 May, 2014

This had never happened with any program other than Serato DJ , but just 3 days ago I installed a new 32bit program on my machine and it also crashed when launching. I was able to use the program as they offered a 64 bit version of that application which works flawlessly. I don't know if that sheds any light to the situation, but I found it interesting.

Sam GG 10:46 PM - 27 May, 2014

Hey Thuro,

Its interesting that other programs are crashing. It may be a corrupt system file.

Try running through these steps here: pcsupport.about.com - let me know how you go,

Sam

THURO 4:44 AM - 25 August, 2014

1.6.3 crashes on me as well. I did a disk repair and everything was marked as good. I don't know what else to do.

Samuel S 10:10 PM - 25 August, 2014

Hey THURO,

Did you follow the above steps that Sam had mentioned? Or did you just do a disk repair? They are two separate things.

Also, have you had any luck with the latest public beta version? It would be interesting to know if you still have this issue using that: serato.com

Sam.

THURO 11:02 PM - 25 August, 2014

I did not follow those steps as they are outlined for a PC. I did a disk repair then reinstalled the OS on my machine via the recovery partition. I'll try the new public beta. Thank you.

THURO 11:15 PM - 25 August, 2014

1.7 opens up instantly.

Samuel S 11:23 PM - 25 August, 2014

So no problems at all with 1.7?

Looks like the issue must be fixed then. 1.7 should be in full release very soon!

Sam.

THURO 11:24 PM - 25 August, 2014

nope, 1.7 runs great. Thanks I'll be waiting for the full release anxiously. I can finally cash in my Serato Video code I got when I bought this thing and try it out hahaha

Samuel S 11:31 PM - 25 August, 2014

Great to hear man :)

Samuel S 11:31 PM - 25 August, 2014

I'm going to close this thread off for now but feel free to re-open if you have any other questions.

Sam.

THURO 1:36 AM - 2 September, 2014

Ok, I played with 1.7 beta for a little bit and it crashed after about 6 songs. I got it to restart after I deleted the serato folder, restarted my machine, and ran serato dj again. then it happened again. A couple of tracks then nothing. I hadn't played with it since then. I downloaded 1.7 today, installed OS X 9.4, deleted the Serato folder, deleted the itunes playlist file, restarted the computer, and ran it with no luck. It crashes on startup just like 1.6 did.

THURO 1:41 AM - 2 September, 2014

I just reinstalled 1.7.0.1525 beta and that one runs. How long will it run? I don't know. I'll find out in a couple of hours when I have time to play around with it and let you know what transpires.

Samuel S 1:45 AM - 2 September, 2014

Hey THURO,

Have you tried the official release that has been put up today? serato.com

THURO 4:55 AM - 2 September, 2014

yes the official release crashes at start up

1:56 AM, 4 Sep 2014

removed

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Aaron E 2:58 AM - 4 September, 2014

Hey THURO

I'm almost 100% certain that whatever is happening is at a system level, but I haven't been able to determine exactly what it is from your crash report. I can see that Serato DJ is crashing right at the very start of its startup process and could possibly be to do with your QT libraries (this is the language that is used for displaying the splash screen showing what's new in Serato DJ.

Could I ask you to try starting Serato DJ 1.7 with all internet capability dis-connected? This should help determine whether the QT window is the cause.

I am also going to raise this with our development team to see if they can provide any insight. In the meantime, can I suggest you contact a local computer tech to ask their advice on what might be happening. This is in no way a common issue with Serato DJ on Mac (yours is the first case I've seen), hence my feeling that there is something occurring at a system/kernal level.

Cheers
Aaron

THURO 4:19 AM - 4 September, 2014

I turned off WiFi on my machine, closed all other programs, installed 1.7.0, restarted my computer, started serato DJ, and it crashed at startup.

THURO 4:26 AM - 4 September, 2014

btw with the beta versions I do get the splash screen and hit enter and it works for like 10 minutes, then it crashes. But all the final versions don't work for me at all.

Aaron E 4:27 AM - 4 September, 2014

Okay, thanks for that man. Not the splash screen causing it then. I'll let you know what the development team find.

Can you please try installing and running Scratch Live in the offline player? This could help determine what is happening? Download here: serato.com

Aaron

Aaron E 4:29 AM - 4 September, 2014

Quote:

btw with the beta versions I do get the splash screen and hit enter and it works for like 10 minutes, then it crashes. But all the final versions don't work for me at all.

Thanks, that's interesting info.

The beta screen doesn't function in the same way as the splash screen though. Still - very interesting you can run the beta at least for a while. This to me suggests you may have a virtual memory issue, but I'll check in with development before I come to that conclusion.

Cheers

THURO 6:15 AM - 4 September, 2014

SSL opens up and plays just fine. I used to have an SL1 and an SL3, never had any problems with either of those two.

Aaron E 12:15 AM - 5 September, 2014

Okay, thanks man. I have logged your crash as an issue and it is being treated as a high priority so will be looked at as soon as possible. I'll keep you posted as I have news from the development team.

Thanks
Aaron

THURO 3:23 AM - 5 September, 2014

Thanks Aaron.

THURO 2:40 AM - 14 September, 2014

Any news on this?

Aaron E 12:25 AM - 15 September, 2014

No sorry, I'll go and have a chat about it now.

Aaron E 1:36 AM - 15 September, 2014

Hey THURO

I've had a chat with one of our developers and have something we can try. I'll send you an email though as it will be easier to talk through the steps with embedded screenshots.

I'll send it to your registered email so let me know by Private Message if you would prefer another email to be used.

Cheers
Aaron

THURO 4:10 AM - 15 September, 2014

registered email is fine Aaron.

Aaron E 4:26 AM - 15 September, 2014

Cool man, I'll send it through tomorrow as I need to check one more thing and the person I need to ask is out of the office until then.

Thanks for your patience.

Aaron

2:00 AM, 22 Apr 2015

This help request has been closed due to inactivity.

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Serato DJ 1.6.1 crashes when launching

Serato DJ 1.6.1 crashes when launching

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