Hey,

Can you please confirm that you have been through ALL of these steps here: support.serato.com - can you also try ALL USB ports on your machine and a different USB cable as well?

If you still have trouble can you get me a screen shot from device manager showing the USB host controller installed in your machine?

Sam

Hey Sam, thanks for replying.

Not being funny buddy, but I said I'd tried all those things already in my description ;)

I've included a screenshot of the device manager now.

I'm running Windows 8, not 8.1 as i've heard there are issues. I have two USB 2.0 ports and only one is USB 3.0 port, the same thing happens when connected to all of them (i've heard USB 3.0 can cause issues).

I've also heard iTunes library can cause problems with Serato and the DDJ-SR, I don't use Quicktime, and i've never installed iTunes.

I've had other controllers work fine on this laptop too ;)

Any help would be appreciated.

Sorry, I wasn't particularly clear before. Could you please expand the "Universal Serial Bus Controllers" dropdown so we can see what USB host controller you have, ie, eXtensible / Renesas etc.

Sam

Here you go :)

It's pretty much the same as the other upload, but i've expanded the Universal Serial Bus section. The SR doesn't come up under that particular drop down. It only appears under "Sound, Video and Game Controllers" and "Audio Inputs and Outputs".

Hey Dan89,

I'm not looking for the SR in that dropdown, what I'm looking for is the brand of your USB host controller. It should be either Renesas or eXtensible.

Let me know,

Sam

Sorry man, here you go. It's eXtensible, and i've checked it's fully up to date :P

Hey Dan89,

Even though the driver says it is up to date could you try this update that is sourced directly from intel: downloadcenter.intel.com ?

Let me know how you go,

Sam

Hey Sam,

Tried downloading the driver from the site, got the following error message when trying to open the setup executable "This computer does not meet the minimum requirements for installing this software". I get the same message when I try another extensible driver on the intel site too. This driver update should work though, im using an ASUS X202-E laptop, with a 3rd Gen Intel i-3- 3217U processor.

The compatibility issue might be down to the drivers being for Windows 7, not Windows 8. I found this info on the subject -

www.intel.com

and

www.intel.com

I've always had Windows 8, so i'm not upgrading or anything. So I probably shouldn't uninstall the drivers and then try again, because if I uninstall the current driver and then try and install the driver you recommended above and I get the same error message, then im screwed. lol.

I've checked on the ASUS website, under X-202E drivers, but I can't find one for the USB Host Controller.

Thanks Dan89,

Can you do me a favor and try running MIDI-OX to see if your controller can successfully send MIDI messages: serato.com

Let me know if you get any error messages.

Sam

Hi Sam,

Haven't been using controller so didn't check Midi-ox until yesterday - No good. I run midiox while the SR is plugged in and it detects nothing.

Sorry my bad, checked it again and followed instructions - it does work. I can see midi messages being sent when I move faders/knobs and press buttons.

Hey Dan89

Sam is no longer working in Support. One of the team will be in touch with you shortly by email. We have changed our systems and no longer deal with help requests out here on the forum.

Cheers
Aaron

Having same problem and this is why my laptop does. My laptop only have USB 3.0 and it works on other laptop/desktops I own just fine, but those have only USB 2.0 Watchwww.youtube.com

Hey CyberMousey

Could you please open a help request here: support.serato.com. One of the team will help out once you get the request in.

Thanks
Aaron

I did last night before I stated posting. Matt Perry is taking care of me and has me running the public beta version to see if that resolves my disconnect issues. (been running so far for about an hour and things are looking very hopeful/promising.

Oh cool, that sounds promising. Definitely let Matt know how it goes.

Cheers

Hey guys, i am having the same problems i have plugged my DDJ-SR in to every usb port in my new pc and still " Failed to connect audio"... any help to fix this would be great
Thanks

Hey,
Same issue Different system i am on a DDj-SX, just updated all the firmware/drivers/up to date Serato Dj (all from the web), and tried every USB slot on my system, put in a ticket for help as well. been having this issue on and off, sometimes it works then the next time it does not. Any ideas?

(i attached an image of what i am receiving when my MIDI is connected if that triggers any thought)

thanks Zack

Im having the same issue with my ddj-sx. I just purchased an Alienware X51 r2, windows 8.1 64bit. It's plugged into a USB 2.0 port. Made sure settings for mic and audio were placed on the computer and not the ddj. Same issue. Latest firmware and Serato software installed. Now what?

Oh yeah. Serato shows the ddj as being connected but no decks show

Its been about a week since I had this Failed to connect to audio issue, no decks showing on serato, and I have tried everything you guys have suggested and nothing. I am all out of ideas and I see that I am not the only one.

Hey, how does the Mic and audio relate i don't understand what you mean. (do you mean your audio out is your monitor?) also i think you may need a diffrent driver than me i have win. 7, window's 8 is here if you might of grabed the wrong one. (pioneerdj.com)

Hey, yeah i got mine to work today i have tried doing updates in different orders, (hoping that maby it was just picky on the order)and not sure if that worked but today it functioned (but like i said its on and off working), but the problem is far from fixed because its unreliable that i cant even do gigs. i have been having this issue for about 4 months so i feel you man.

side note: another issue i found that didn't see fix's for are if you ddj-sx gets a static charge the platters don't respond to touch and you need to ground them better. just a tip i figured out

also got this will update as i hear back (from support).......

##- Please type your reply above this line -##
Your request (66697) has been updated. To add additional comments, reply to this email.
Luke Bradshaw (Serato)
Jan 27, 10:17

Hi Zackd41pro,

Please follow all the steps in the troubleshooting connection guide below;

support.serato.com

If this doesn't resolve the issue;

Could I please have your computers full specs and a list of all USB devices that you have connected? If you are having trouble finding them check out this article: support.serato.com

I hope this helps, and look forward to your response.

Kind Regards,

Luke Bradshaw
Customer Support

sera.to

Serato INC LP
Private Bag 92015, AMSC
Auckland 1142, New Zealand
T: +64 9 304 0899

hello, I'm on Mac, and I have the same problem. I have 2 USB port I try on his 2 still does not market. Help please

OK, so I opened device manager and removed the ddjsx as it was placed in audio/speakers section. From what I have learned thus far is you basically have to stop the computer from automatically grabbing your ddjsx as your computer's soundcard or mic as this will inhibit the ddjsx from working as a sound card for Serato. After I removed the ddjsx from device manager I installed the latest 8.1 driver from pioneer, opened audio devices and changed both my audio output from the ddjsx to my monitor and the mic to the Relaltek local mic. I fired it up and it's flawless in audio and stable in function.

Hey Zackd41pro,

The driver you posted up on this form solved my "Failed to Connect Audio" problem. Thank you. You are the Man!

______________________________________________________________________
______________

Hey, how does the Mic and audio relate i don't understand what you mean. (do you mean your audio out is your monitor?) also i think you may need a diffrent driver than me i have win. 7, window's 8 is here if you might of grabed the wrong one. (pioneerdj.com)

wow now i feel dumb, i found that i forgot to disable the Mic thinking that the mic is separate and never reaches the computer. Yay for hive mind IT

no problem man glad i could help

you may have an issue with your USB cord or it may have a bad cord

I am having the same issue. It is pretty much describes best in this form discussion that is closed (but apparently not resolved)

serato.com

Essentially, my macbook pro (Latest version, updated) with Serato (latest updated version) will not "fully" connect to my DDJ-SR. I can play a song on the left deck... audio comes out of my macbook... and I can even control the tempo, jog wheel and cue point of that one channel. By the way, only one channel because it looks the same as if nothing was plugged in... only one horizontal wave display.

TRIED: Another friends laptop/ DDJ-SR, holding shift + sync and restarting the controller then updating, Yelling at it, other USB cords and slots, Looking into the "Audio MIDI Setup and changing the defaults of the audio sources...
I can't find any other leads to try for this so I'm guessing it's a hardware issue... probably with the sound card.

Can I get this replaced anywhere or at least get a new part for it?

Thank you

Hey,

The best thing you can do is to open a help request at support.serato.com so one of the support team can work with you on your issue. They should be able to help you determine what is causing this.

Thanks!
Sam

Same issue "Failed to Connect Audio" message on Dell Optiplex 760 in Windows 8.1 using DDSX hardware. Machine dual boots in Mac OS X/Windows and works with Mac OS, however not Windows. How's that for irony? Going to try some of the solutions that ya'll have tried already on this thread. Fingers crossed

Hi im also encountering the same problem. I just bought a ddj-sx online on ebay great condition. Just came with the cords no software. But it recognizes the device is there when I click on my serato but obviously error no audio connection shows up. don't know why. I need help asap. any advice or solutions well appreciated. btw im using windows 8 on my pc.

Hi DJ_Skillsaw and milaxbro8

Could you both please open a help request at support.serato.com so one of the team can troubleshot with you directly.

Thanks!

Yeah it solved my problem too !!!! Thanks man =)

My V7 will not connect to serato DJ. I have tried all the steps that were listed in the support page.

Hey DJHonestAve745

Can you please open a help request at support.serato.com. This is by far the best way to get help with any issues you face.

Cheers,
Aaron

I sent in a request earlier today

I know this topic is long since dead, but it still comes up in the Google results. For those who've come here because of an "Error: Failed to Connect Audio" in Serato DJ with their DDJ-SSX2, you might not have installed the correct drivers. Go here to download. Once installed your decks should appear as soon as you connect the controller to the computer.

pioneerdj.com

For those having issues connecting their PC to Pioneer controllers I'll hop on the bandwagon & thank Zackd41 for advising to go to pioneerdj.com where a driver update will immediately solve the "Error: Failed to Connect Audio" problem many users have had.

I've got a secondary issue I'm troubleshooting as I write this. Songs aren't loading into either deck once my DDJ-SX is connected, nor will the one deck that appears when serato is running without a controller.

Someone here is suggesting to check device manager / sound card setting. I'll advise once I've tried this.