Software help archive

A read-only archive of old serato.com help threads.

SCRATCH LIVE STOPPED WORKING

Product
Scratch Live
Version
2.5.0
Hardware
Rane SL1
Computer
PC
OS
Platform
-
muziknut23 6:02 AM - 22 February, 2014
I recently upgraded my laptop to window 7 from windows vista. And Serato is having problems staying open. I get a message that a problem has caused serato to stop working. Windows will now close it. The same for Serato DJ Intro.
muziknut23 6:27 AM - 22 February, 2014
also im getting that scratch live is not compatible
Zach S 7:26 PM - 24 February, 2014
Hey Muziknut,

It sounds like you may have a corrupt file(s) in your library.
I would suggest analyzing your entire library..
Know that various versions of Serato software handle corrupt files differently.
One version may not have an issue with a file while another one will.
That is why we suggest you reanalyze your entire library anytime you update to a new version.
You do this by unplugging your Rane hardware, holding down the ctrl key, and clicking on the 'analyze files' tab.

Quote:
also im getting that scratch live is not compatible

When are you seeing this error?
Once its done analyzing your files look through the 'all' section for any corrupt files.
They will have an icon next to them that looks like a cd with a crack down the middle of it.
If you are having SDJ read your iTunes library and you see any files with corrupt iTunes logos next to them you'll need to jot them down, shut down SDJ, open iTunes, delete them from iTunes, and then re-open SDJ.

Once your library is corrupt file free give it a good test run and let us know if you are still having issues.
muziknut23 7:51 PM - 24 February, 2014
I was getting that error when i ran a compatibility under properties. But I will try what u suggested.
muziknut23 1:50 PM - 26 February, 2014
I analized my whole library,but still got the shut down message. Should i uninstall scratch live and reinstall it?
Zach S 5:29 PM - 26 February, 2014
Did you see any corrupt files after analyzing and did you delete them all if so?

If so, and you're still having issues it may be due to SSL running out of virtual memory.

Try these steps to increase the ram usage --> www.maketecheasier.com
muziknut23 6:23 PM - 26 February, 2014
yes i found them and deleted them from my hard drives. I'll try your next method.
Zach S 7:11 PM - 26 February, 2014
This link was recently brought to my attention that may also fix this --> www.maketecheasier.com
muziknut23 2:44 AM - 4 March, 2014
Still having the same problem with scratch live. should i uninstall the reinstall it back?
Zach S 5:40 PM - 4 March, 2014
The issue is SSL crashing or not working cause its saying its "not compatible"?
muziknut23 6:18 PM - 4 March, 2014
It keeps saying a application has cause serato to stop working. Every time i go to make a move in the program. I ran a campatibilty test and its says not compatible. I pretty much tried eveything except uninstall it.
muziknut23 6:19 PM - 4 March, 2014
this started to happen after i upgraded to Windows 7 home premium
muziknut23 12:20 AM - 5 March, 2014
the exact words are,
Scratch live application has stopped working
a problem caused the program to stop working correctly.
windows will close the program and notify if a solution is available
Zach S 12:34 AM - 5 March, 2014
Are you importing your music from an internal or external drive?
muziknut23 12:37 AM - 5 March, 2014
ext drive
muziknut23 12:38 AM - 5 March, 2014
2 of them
Zach S 12:39 AM - 5 March, 2014
Ok.. have you tried taking either one or both out of the equation?
I would try using one at a time and see if you still experience a crash.
You may be suffering from too large a library.
muziknut23 12:45 AM - 5 March, 2014
ok i'll try now. Also the scratch live.exe the specified path does not exist. Do u think this is causing the problem?
muziknut23 12:26 AM - 8 March, 2014
i reinstalled the program same problem. Do you think its windows 7? I didn't have this problem with Vista. I wanted to try Serato DJ that's why I upgraded to Win 7. But Im afraid to buy it due to the crashes.
Zach S 12:43 AM - 8 March, 2014
And you tried unplugging the drives?
muziknut23 1:27 AM - 8 March, 2014
its seems it may be both my hardrives. i downloaded the trial version of DJ. when the hard drives are connected it crashes, disconnect it works fine. It plays the files from the c drive
muziknut23 1:31 AM - 8 March, 2014
the crates load up fine, when i drag a song to the deck it stops working
muziknut23 1:37 AM - 8 March, 2014
Now with scratch live it seems to work fine without the iTunes hard drive connected
Zach S 6:07 PM - 10 March, 2014
Ya maybe try moving everything to another drive and reformatting your drive before moving everything back.

It also just may be that you have too large of a library.
Read more on that here --> dj.rane.com
muziknut23 6:45 PM - 10 March, 2014
Ok I will try that. I been using scratch live without reading the itunes files and so far so good
khy 8:03 PM - 29 November, 2014
I have had the exact same problem on multiple computers, with different hardware and library content. the link quoted above does not specify the maximum library size allowed. Currently I have 273gb on an freshly formatted and installed internal SSD in a brand new computer. Next step is to search for and delete duplicate files and to move my library to c:\ to reduce the path.

Details below;

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

This happens to me repeatedly on different systems. I have implemented all the optimization settings recommended here support.serato.com

and here support.serato.com

and the troubleshooting link support.serato.com

after importing the crash dump reg file the shortcut link does not work then directly pasting the path also does not work. Checked manually and the folder does not exist in C:\Users\kboogie\AppData\Local or anywhere else I search.

win 8.1 pro
Dell Latitude E5440
Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s
16gb ram
512gb SSD SanDisk SD6SB2M512G1022I

Scratch Live 2.5.0 (25011)


win 8.1 pro
Dell Latitude E5440
Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s
16gb ram
512gb SSD SanDisk SD6SB2M512G1022I

Scratch Live 2.5.0 (25011)



Faulting application name: ScratchLive.exe, version: 2.5.0.11, time stamp: 0x51db5c7c
Faulting module name: ntdll.dll, version: 6.3.9600.17415, time stamp: 0x54504b0d
Exception code: 0xc0000374
Fault offset: 0x000e5be4
Faulting process ID: 0x15f4
Faulting application start time: 0x01d00ba06f80b777
Faulting application path: C:\Program Files (x86)\Serato\ScratchLIVE\ScratchLive.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 4b255d32-77d5-11e4-825c-a0a8cd9245f4
Faulting package full name:
Faulting package-relative application ID:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-11-29T14:37:51.000000000Z

EventRecordID 1471

Channel Application

Computer boogie

Security


- EventData

ScratchLive.exe
2.5.0.11
51db5c7c
ntdll.dll
6.3.9600.17415
54504b0d
c0000374
000e5be4
15f4
01d00ba06f80b777
C:\Program Files (x86)\Serato\ScratchLIVE\ScratchLive.exe
C:\Windows\SYSTEM32\ntdll.dll
4b255d32-77d5-11e4-825c-a0a8cd9245f4


XML view

- <Event xmlns="schemas.microsoft.com
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-29T14:37:51.000000000Z" />
<EventRecordID>1471</EventRecordID>
<Channel>Application</Channel>
<Computer>boogie</Computer>
<Security />
</System>
- <EventData>
<Data>ScratchLive.exe</Data>
<Data>2.5.0.11</Data>
<Data>51db5c7c</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.17415</Data>
<Data>54504b0d</Data>
<Data>c0000374</Data>
<Data>000e5be4</Data>
<Data>15f4</Data>
<Data>01d00ba06f80b777</Data>
<Data>C:\Program Files (x86)\Serato\ScratchLIVE\ScratchLive.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>4b255d32-77d5-11e4-825c-a0a8cd9245f4</Data>
<Data />
<Data />
</EventData>
</Event>


OS Name Microsoft Windows 8.1 Enterprise
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BOOGIE
System Manufacturer Dell Inc.
System Model Latitude E5440
System Type x64-based PC
System SKU Latitude E5440
Processor Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A07, 26/06/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.3.9600.17196"
Username boogie\kboogie
Time Zone SA Pacific Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.6 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 10.9 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


Name NVIDIA GeForce GT 720M
PNP Device ID PCI\VEN_10DE&DEV_1140&SUBSYS_05DE1028&REV_A1\4&32BE5EC1&0&00E4
Adapter Type GeForce GT 720M, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 720M
Adapter RAM (2,147,483,648) bytes
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.4475
INF File oem23.inf (Section188 section)
Colour Planes Not Available
Colour Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF5000000-0xF5FFFFFF
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF0000000-0xF1FFFFFF
I/O Port 0x0000E000-0x0000E07F
IRQ Channel IRQ 4294967288
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.4475, 12.60 MB (13,213,512 bytes), 27/11/2014 21:51)


Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26 PCI\VEN_8086&DEV_9C26&SUBSYS_05DE1028&REV_04\3&11583659&0&E8
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) PCI\VEN_8086&DEV_9C31&SUBSYS_05DE1028&REV_04\3&11583659&0&A0


c:\windows\system32\imaadp32.acm Microsoft Corporation OK C:\Windows\system32\IMAADP32.ACM 6.3.9600.17415 34.83 KB (35,664 bytes) 26/11/2014 01:48
c:\windows\system32\l3codeca.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec OK C:\Windows\system32\L3CODECA.ACM 1.9.0.401 80.50 KB (82,432 bytes) 26/11/2014 01:48
c:\windows\system32\msadp32.acm Microsoft Corporation OK C:\Windows\system32\MSADP32.ACM 6.3.9600.17415 33.29 KB (34,088 bytes) 26/11/2014 01:47
c:\windows\system32\msg711.acm Microsoft Corporation OK C:\Windows\system32\MSG711.ACM 6.3.9600.17415 24.72 KB (25,312 bytes) 26/11/2014 01:47
c:\windows\system32\msgsm32.acm Microsoft Corporation OK C:\Windows\system32\MSGSM32.ACM 6.3.9600.17415 40.90 KB (41,880 bytes) 26/11/2014 01:48


0xFED40000-0xFED44FFF System board OK
0xFED1C000-0xFED1FFFF Motherboard resources OK
0xFED10000-0xFED17FFF Motherboard resources OK
0xFED18000-0xFED18FFF Motherboard resources OK
0xFED19000-0xFED19FFF Motherboard resources OK
0xF8000000-0xFBFFFFFF Motherboard resources OK
0xFED20000-0xFED3FFFF Motherboard resources OK
0xFED90000-0xFED93FFF Motherboard resources OK
0xFED45000-0xFED8FFFF Motherboard resources OK
0xFF000000-0xFFFFFFFF Motherboard resources OK
0xFF000000-0xFFFFFFFF Intel(R) 82802 Firmware Hub Device OK
0xFEE00000-0xFEEFFFFF Motherboard resources OK
0xF7FDF000-0xF7FDFFFF Motherboard resources OK
0xF7FE0000-0xF7FEFFFF Motherboard resources OK
0xFED00000-0xFED003FF High precision event timer OK
0xF7301000-0xF7301FFF SDA Standard Compliant SD Host Controller OK
0xF7300000-0xF73007FF SDA Standard Compliant SD Host Controller OK
0xF7300000-0xF73007FF Intel(R) 8 Series PCI Express Root Port #1 - 9C10 OK
0xF5000000-0xF5FFFFFF NVIDIA GeForce GT 720M OK
0xF5000000-0xF5FFFFFF Intel(R) 8 Series PCI Express Root Port #5 - 9C18 OK
0xE0000000-0xEFFFFFFF NVIDIA GeForce GT 720M OK
0xE0000000-0xEFFFFFFF Intel(R) 8 Series PCI Express Root Port #5 - 9C18 OK
0xF0000000-0xF1FFFFFF NVIDIA GeForce GT 720M OK
0xF743B000-0xF743B3FF Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26 OK
0xCF200000-0xFEAFFFFF PCI Express Root Complex OK
0xF6800000-0xF71FFFFF Intel(R) 8 Series PCI Express Root Port #6 - 9C1A OK
0xF2100000-0xF2AFFFFF Intel(R) 8 Series PCI Express Root Port #6 - 9C1A OK
0xF7200000-0xF7201FFF Intel(R) Dual Band Wireless-AC 7260 OK
0xF7200000-0xF7201FFF Intel(R) 8 Series PCI Express Root Port #4 - 9C16 OK
0xF6400000-0xF67FFFFF Intel(R) HD Graphics Family OK
0xD0000000-0xDFFFFFFF Intel(R) HD Graphics Family OK
0xF743A000-0xF743A7FF Intel(R) Mobile Express Chipset SATA RAID Controller OK
0xF7430000-0xF7433FFF High Definition Audio Controller OK
0xF743D000-0xF743DFFF Intel(R) Active Management Technology - SOL (COM3) OK
0xF7420000-0xF742FFFF Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) OK
0xF743F000-0xF743F01F Intel(R) Management Engine Interface OK
0xF7439000-0xF74390FF Intel(R) 8 Series SMBus Controller - 9C22 OK
0xF7400000-0xF741FFFF Intel(R) Ethernet Connection I218-LM OK
0xF743C000-0xF743CFFF Intel(R) Ethernet Connection I218-LM OK
0xA0000-0xBFFFF PCI Express Root Complex OK
0xA0000-0xBFFFF Intel(R) HD Graphics Family OK
0xDC000-0xDFFFF PCI Express Root Complex OK
0xE0000-0xE3FFF PCI Express Root Complex OK
0xE4000-0xE7FFF PCI Express Root Complex OK


I/O Port 0x00000000-0x0000001F Direct memory access controller
I/O Port 0x00000000-0x0000001F PCI Express Root Complex

I/O Port 0x00000070-0x00000070 Motherboard resources
I/O Port 0x00000070-0x00000070 System CMOS/real time clock

I/O Port 0x000004D0-0x000004D1 Programmable interrupt controller
I/O Port 0x000004D0-0x000004D1 Motherboard resources

I/O Port 0x0000E000-0x0000E07F NVIDIA GeForce GT 720M
I/O Port 0x0000E000-0x0000E07F Intel(R) 8 Series PCI Express Root Port #5 - 9C18

Memory Address 0xF7300000-0xF73007FF SDA Standard Compliant SD Host Controller
Memory Address 0xF7300000-0xF73007FF Intel(R) 8 Series PCI Express Root Port #1 - 9C10

Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources
Memory Address 0xFF000000-0xFFFFFFFF Intel(R) 82802 Firmware Hub Device

IRQ 16 SDA Standard Compliant SD Host Controller
IRQ 16 Intel(R) 8 Series PCI Express Root Port #6 - 9C1A
IRQ 16 Intel(R) 8 Series PCI Express Root Port #1 - 9C10
IRQ 16 Intel(R) 8 Series PCI Express Root Port #5 - 9C18

Memory Address 0xE0000000-0xEFFFFFFF NVIDIA GeForce GT 720M
Memory Address 0xE0000000-0xEFFFFFFF Intel(R) 8 Series PCI Express Root Port #5 - 9C18

IRQ 19 Intel(R) 8 Series PCI Express Root Port #4 - 9C16
IRQ 19 Intel(R) Active Management Technology - SOL (COM3)

Memory Address 0xA0000-0xBFFFF PCI Express Root Complex
Memory Address 0xA0000-0xBFFFF Intel(R) HD Graphics Family

Memory Address 0xF5000000-0xF5FFFFFF NVIDIA GeForce GT 720M
Memory Address 0xF5000000-0xF5FFFFFF Intel(R) 8 Series PCI Express Root Port #5 - 9C18

Memory Address 0xF7200000-0xF7201FFF Intel(R) Dual Band Wireless-AC 7260
Memory Address 0xF7200000-0xF7201FFF Intel(R) 8 Series PCI Express Root Port #4 - 9C16

I/O Port 0x00000080-0x00000080 Motherboard resources
I/O Port 0x00000080-0x00000080 Motherboard resources

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
khy 8:16 PM - 29 November, 2014
just searched ntdll.dll and it seems to be an nvidia thing. Serato recommends to update to latest video card drivers and provides optimization instructions but is the GeForce GT 720M with 344.75 driver supported?
11:41 PM, 30 Nov 2014
khy attached a file: kbbogie scratch live crashes.txt
Download· Permalink
khy 2:03 PM - 5 December, 2014
rolled back driver, no effect
dj mwesh 11:06 AM - 11 May, 2015
my scratchlive stoped working for three times last night and the fans were like mad at me i just cant understand whats not happening men
muziknut23 2:09 AM - 29 May, 2015
went to apple, so far so good
DJBriSwatek 5:40 PM - 23 June, 2015
I'm having this same problem as well:

Sony VAIO laptop computer, Intel Core 2.20 GHz, 12.0 GB RAM, 64-bit, Windows 8.1, a little over 1/2 the 1 TB hard drive is full. This laptop is only used for DJing.
Serato Scratch Live 2.5.
2 Denon DNS-3700s in Hybrid Mode, 2 USB cables through a USB hub to the laptop.
Rane SL2 Box, direct USB to laptop, and I use an AC power cord.
Action Star 7-Port USB 2.0 Hub, with an AC power cord.

I'm wondering if anyone wants to weigh in on what they think the culprit might be? I'd be willing to consider replacing or upgrading something if there was a definite consensus as to what's causing the occasional drop outs. Does this issue also happen with Serato DJ? Is it worth the trouble of upgrading, knowing that I will have to re-map my Denon DNS-3700s and DN-HC4500s? Thanks in advance.
Rayza184 3:53 AM - 15 November, 2015
I read somewhere that Serato was having problems with Intel Windows computers... not sure if they fixed the issue... check the sticky threads...
DJBriSwatek 2:44 PM - 15 November, 2015
Thanks!
Origdondada 8:38 PM - 19 November, 2015
I have issues with scratch live v 2.5 . I have SL1 box . I have (2) Ion turnables connected to small mixer. I am using an HP model 15d035dx 3.9 usable gb mem and upgraded to 750 gb hard drive. Intel processor. Came with windows 8 and upgraded to 10. My issue is after 20 -30 minutes of playing , I try to load a song to either deck 1 or 2 and my PC freezes (stalls) . I have heard it may be the files so I tried to analyze the files, but it goes real slow and then it also freezes. So I can't analyze files to let me know what files, if any are corrupt. Need help. The box works fines with my wifes computer and same files. Help.
Zach S 6:43 PM - 20 November, 2015
Hello Origdondada,

Unfortunately Scratch Live and the SL1 are not going to work on Windows 10.
The last compatible operating system is Windows 8.1.
You will need to downgrade your OS if you want to continue to use Scratch Live with an SL1.
Origdondada 1:09 AM - 22 November, 2015
Zach - thanks.
Question : in the properties tab of scratch live /compatibility / there is a drop down arrow to change to 8. It is actually showing windows 8 now, so I am assuming this does not work. How can I downgrade to windows 8.1.
Origdondada 1:30 AM - 22 November, 2015
By the way its been over a month since I've had windows 10 installed.
Zach S 5:58 PM - 23 November, 2015
I would contact a Windows computer specialist and get some assistance from them.
I'm not sure about the fastest and/or easiest method to downgrade.
Origdondada 8:35 PM - 23 November, 2015
Thanks Z,

signing out
2:00 AM, 8 Dec 2015
This help request has been closed due to inactivity.