Software help archive

A read-only archive of old serato.com help threads.

NS7II freezes up and stops talking to serato dj.

Product
Serato DJ Pro
Version
1.5.2
Hardware
Numark NS7 II
Computer
PC
OS
Platform
-
burn unit 5:33 PM - 3 January, 2014
NS7II is freezing after using for a couple hours or a couple minuets.
I have the latest drivers from numark and have done all pc optimizing and have gone as far as sending controller back to numark. the controller is functioning properly. I have seen other people with exact issue im having with same operating system. has anyone resolved there issues? please help
Numark, Support
NumarkChris 8:26 PM - 3 January, 2014
Hello,

If you're getting audio glitches, freezing, clicks or dropouts, then there is a high chance you may be experiencing a USB dropout.
A USB dropout may be shown by the USB dropout indicator lighting in your Serato Software however this may not always happen.
Click here for more information serato.com
8:05 AM, 18 Jan 2014
This help request has been closed due to inactivity.