Software help archive

A read-only archive of old serato.com help threads.

static output

Product
Serato DJ
Version
1.5.2
Hardware
Pioneer DJ DDJ‑SR
Computer
Mac
OS
Mac OS X 10.8.5 Mountain Lion
Platform
-
DJH_PGH 2:36 PM - 9 December, 2013
I have noticed that when I am playing my DDJ SR for an extended period (say > 1 hour) while I am connected to the internet (I have High Speed Fios via Cat 5 cable) I get static output that is only resolved by a complete shut down. Anyone else ?
Rui K 2:32 AM - 10 December, 2013
Hi DJH_PGH,

Thanks for get in touch with us. Best way is not connecting anything and shutdown any other background application while using Serato software. It seems like conflicting to your pioneer soundcard somehow.

Kind Regards
Rui
Tide808 12:15 PM - 18 December, 2013
Are you streaming on a website, or just connected to the internet? I get the static when I try to stream audio.
DJH_PGH 1:33 PM - 18 December, 2013
Just when connected, not streaming. I can't 100% rule out the USB. It was the first and only time I used a different USB.
Elly Daps 1:52 PM - 26 August, 2015
I have same issue as well when I am broadcasting online after 10 minutes sometimes less because it varies listeners start to complain of heavy static feedbacks.
DJ Emir 10:59 PM - 24 December, 2015
I am on The DJM-S9 and experiencing some sort of issue that acts like my needles are having feedback or a USB dropout... If I either unplug the USB cable and replug or turn the mixer on and off it goes away. Happens after a few hours of it being on. It's not the needles and record as it goes away instantly after as they say in SUPPORT did you try to "Unplug it and plug it back in?" LOL Makes me wonder if I purchased a lemon? or if this is an internal issue with Serato and not as much the mixer itself.
DJH_PGH 11:32 AM - 25 December, 2015
It's probably your laptop, check the specs for Serato DJ vs your laptop