Hi DJ H BomB,

Thanks for get in touch with us. Let's firstly install latest firmware for DDJ-SR which is released recently (v1.05). Your DDJ-SR firmware might be in factory version.

You can download from here serato.com. Please read installation guide carefully.

Please let us know how it go.

Kind Regards
Rui

I have the latest firmware installed and I have had the same problem. My DDJ-SR froze, while the audio continued to play. None of the controls would work including the crossfader and volume faders.

Same problem with mine.
It ussualy happens when i use the pitch controller with Key Lock switched on.
Tottaly freezes up, and needs you to reboot the controller.

Also running latest FW and latest Serato DJ

Same here.

Hey fellas, had to log post cause just used my DDJ SR for the first time last night and experienced all the same issues. I'm running FW 1.5.2. The unit Froze and play cut out while in the mix. Also, the key randomly dis engaged several times last night. Got another gig tonight and am very concerned. Please help Serato.

Same problem here....only master volume control would work and the unit has to be rebooted.


Some help please.

Dallas have you tried new firmware 1.06?

Yes I have it

I have this problem as well. Most of you guys have it good, i never regain control of the ddj-sr it happens when i use the pitch control. Its happened at least 2-3 times at all my latest events. Its getting to a point where i reject small events. Please take a look at this Pioneer.

I have the same issue. i have the 1.06 firmware. it seems to happen when moving one or both pitch faders. I'm on Windows 8. the sound will keep playing but the controller will not respond and must be turned off/on. I love the SR but i dont want to risk this happening at a show.

When will the solved problem freezing DDJ-SR? New firmware 1.6 did not help

New years is coming :s I really hope this will be resolved before new years

still nothing! No fix! I'm dissatisfied:-(

DDJ-SR still freezing up....some help please.

Same here, still freezes when using pitch control. Quite easy to reproduce, so should net be a mayor issue to fix it. Running latest FW (1.06), and even bought a powered USB hub to rule out power issues. None of it all helped, and the SR keeps on freezing.
Please Pioneer/Serato, fix this issue. This is quite a deal-breaker imho.

I´m having the same issues at least once a session. Always occurs while moving the pitchsliders.

Are we forced to Autosync?

This is just unacceptable

Same problem, Just purchased my DDJ-SR last week. Took it to small side event at a club Sunday I was excited not to have to bring in my full setup. But then the controller froze three times, buttons faders and all. Did i just waste $600 on a controller that i can never trust to do a show with? Please figure this out soon.

Why are you guys selling faulty equipment then not providing support...Seriously is this really that hard to figure out?Why do so many people have to complain....come on now....do better than this.I'm so disappointed!

I am also very disappointed by Pioneer and serato. No one can help. It would have to come again for a new firmware! I'm curious whether before New Year's Eve yet what.
Otherwise, I am selling my 3 Controller DDJ-SR and get me the S4 with Traktor.
Please register as soon as you have the Maybe the problem solved with new firmware, or is there another drying.
Thank you very much
Nicki

I'm having the same exact issue as everyone above. I bought my SR literally the DAY it came out, and this controller freezing issue has happened in every iteration I've had of Serato DJ software and across three different firmware releases.

The freezing always seems to happen when I'm moving a pitch slider while in SYNC mode. The pattern I've noticed here is that the issue seems to occur when the track for the pitch slider I'm adjusting is in a pitch mode greater than +/-8 (so in 16+ mode). For example, Deck 1 original bpm is 120, and I'm moving its pitch slider to anywhere greater than 128...boom. Frozen controller. Problem is - it otherwise seems totally random.

To that end, I tried to replicate this issue with a series of experiments. I tried literally EVERY configuration with my mac = deleting/disabling all Apple reminder pop ups, disconnecting from the internet, restarting and having ONLY Serato DJ open… and vice versa. I thought the Apple reminders trying to pop up while in full-screen Serato DJ mode were the culprit when I was able to play gigs for two weeks without the issue, only to have it happen 3 times last night during a 6 hour set. I won't even get into how badly it killed the dance floor or has had negative implications on the level of quality my clients expect from me.

But more importantly - Where are you Serato Support?! I'm getting the feeling everyone is dodging the blame rocket - is the assumption that this is more of a Pioneer hardware issue than a software issue? If that is true - can someone at Serato PLEASE confirm that your team is working with Pioneer on this? Pioneer has built a great product, but the DDJ-SR (and frankly - as a 9 year user of Scratch Live - Serato DJ itself) is utterly useless to me with this issue.

As a Serato customer for almost a decade, this poor level of support and product quality is not something I'm accustomed to. Although transitioning from SSL to Serato DJ was an understandable discomfort, this particular issue is EXACTLY what should never happen to a DJ using Serato. We trust you and the quality of your products - both your software and approved partner hardware - but now its costing us.

Actually - immediately after going on my tirade - I found this at another forum. Going to give it a try and hope it solves the issue once and for all. NYE is only 2 days away!!

serato.com

Tried it on PC, did not change a thing for me.
He mentions that you need to install a new driver, which does not exist.
It is still on 1.0.

Did try to reinstall, but as mentioned before did not help.

If anyone did manage to get this fix working in Windows 7, please let me know.

Just as described, simply overwrite the firmware does not work then anyway!

I'm freaking out slowly, the countdown runs to sylvester.
Please Serato and Pioneer help us all with this problem!!!

Now I have an emergency solution! Traktor mapping available since today. And no freeze!
Not everything works as with serato, but as a last resort?
All male better than crash and freeze Serato.
I hope it comes out soon the new firmware!

PIONEER DDJ-SR v1 & v2 LATEST

I am Forced to use Traktor now. My DDJ SR keeps freezing on Serato DJ. Same problem. It happens to me after upgrading to Firmware 1.06.

Need fix ASAP! This is a product malfunction and to be considered unusable if this proceeds.

@Nicki, though Traktor is fine, the product promised optimization for Serato. Pad+ aswell as one touch roll is now unusable.

Hello,
that's the madness. Nobody cares. No feedback from Pioneer or serato, when the problem is resolved.
That can not be! Or? Have for years tractor had, and was so happy on the controller, and officially this is not useful!
You can not use him easy.
Serato and Pioneer: Where are you?

Hallo Martin,

no Text!

I'm going to sue the pioneer. This is not possible! I'm disappointed:-(

Yes there sucks!
Had previously Traktor and NI S4 ....
Never had such problems!
I have written to pioneer, wait for a response.

Hey guys,

We have reproduced this freeze with some of the units in the office and are currently investigating with Pioneer what the problem could be. I'm sure we can resolve it.

One thing that would help us : can you please let me know if you are still able to turn ON the PAD PLUS MODE during the freeze? Are you able to change the MODES when PAD PLUS MODE is on?

Please let us know. We understand it's frustrating and thank you for your patience. If you experience this freeze during a set you will still be able to use the software with the mouse. This means you can put on a loop, or start the song again until you are able to change over to another music source and re-connect the controller.

You guys are honestly full of crap....We have been complaining about this for 2 months and your just reproducing the problem...do you understand that tomorrow is NYE and some of us are Djs for a living....What if this freezes up when I'm doing the count down.

Unacceptable!This should have been top priority but I guess you already have our money so you'll just deal with it when the new year starts...Y'all are honestly a bunch of inconsiderate and unprofessional scam artists.

There u have it...I said how I feel about your company!Both Serato and Pioneer!

We have lots of reports about issues from all different hardware and we try our best to resolve them all. This issue in particular was quite tricky for us because it was seemingly random and very hard to reliable reproduce, which in turn makes fixing it quite tricky.

Trust me it's in our best interest to solve issues like this and keep you guys happy!

On the positive side, Pioneer think they have found the issue so you can expect a firmware fix in the very near future :)

We all share one thing in common "WE WANT RESULTS" then you can have your credibility back -20% of course!

Patiently waiting..........

By what date?
That's a joke.
Many users need the controller tonight!

Tried anyone SERATO BETA 1.6? it freezes?

Do you mean the normal 1:06?
the freezes as well.
Is there a new version which is called beta?

BETA 1,6 is only beta version, it means that is not suitable for normal use yet. It is only for testing.

My question: Is the 1:06 a beta version? do not think so, since they officially Pioneer
is available for download

He doesn't mean the Pioneer DDJ-SX firmware, he menas the Serato DJ Software in Version 1.06 BETA!

I'm also facing this stupid little bug.

Yesterday i tried to reproduce it. I put sync on both tracks, kept the pitch range at +-8 and pitched the normal 128 bpm tracks to like 200 bpm. While then moving around the fader it got confused and crashed.

Pad Plus still works, Main Volume too, the rest DOESN'T!

I hope that everything works very soon. Since many people otherwise the controller exchange, will return.

Can someone tell me how to 'Delete the SR Driver' - Step 5? I've got the same issue too!

I tried the mac instructions and theres still freezing. I would love to know, and if @LOGAN could answer this, how isit that this issue did not occur to both parties when testing was done? It happens with every ddj-sr and on both mac and pc. How do both these companies agree on releasing a product with a serious issue and 2 months after its release and us users complaining about it, there is still nothing in terms of solutions. I really learned that buying top quality doesnt mean its the greatest. Even with all these firmware updates, non of them are even for the SR. Smh. I sold my old system and now im stuck with a glitchy combination of software/hardware. Highly disappointed because tonite is the night and thousands of users are left helpless to such an undesirable issue

I think that's all a shame!

Hi guys. Nice to know that i'm not the only one, at least.
I had the same problem a couple of days ago while i was playing live on a gig.
Quite embarassing, i would say...
This is what i think:
DDJ SR and Serato are NOT reliable on a gig, not until this issue is fixed.
It's a shame, because i really like the controller. Anyway i'm confident that soon someone will do a decent mapping for Traktor xD.

@Rog3r, there is a mapping for traktor except the ssmple pads are not functional

Honestly guys here's how I'm getting around the problem for now...mind you I'm more of a Reggae and Hip Hop Dj.

I ensure my mic line is completely independent of the DDJ-SR.That way when it freezes (cus it will at some point) I'm able to talk on the mic while I switch the power button off and back on as quickly as possible.This is only if you're a Dj that talks on the mic.

Nonetheless if you don't use a mic, I suggest having some songs on a phone and an 1/8 inch jack(headphone jack) to RCA or 1/4 such that you can play another song while rebooting.You can plug the phone into the main mixing board or if you're mobile and using powered speakers you can plug directly into the back of your speakers.

I can't say I'm not worried about tonight but I hope my little bandaid saves someone from the embarrassment that most of us have been dealing with.

An update:

After trying all the steps I mentioned above, while rehearsing for my NYE set tonight - boom. It happened again.

I'm freaking out a bit, if this issue happens tonight during the NYE party I'm fucked. Really not cool about the radio silence here, you think there'd be Serato EMT's on standby considering this is one of the most profitable and busiest times for dj's...

Hi guys.
Any news?
Patiently waiting, too...

Hi guys.
Today i've downloaded a Traktor mapping for the DDJ SX from Pioneer Website.
Of course many features do not work properly, but it can still be used, and if you spend some time on it, you will find that it can be cool as well...
As i said is not 100% functional, but i think is better than having the controller freezing on a gig :- /

It's an alternative. but not the solution. Pioneer and serato commercialized with compatibility...while it's not to be the case.

besides...many ppl can't afford Traktor thinking DDJ SR + Serator is a total solution.

still waiting for updates...my last gig turns out to be a disaster. I was forced to use Traktor..

ys,

a very unhappy customer

PIONEER or SERATO do something!!! I am angry!!!!

Can anyone say what. Whether it traveled a date is when the new firmware comes out, the Serarto no more freezes!
Otherwise I have to exchange my controller, they are of no use!

A fix is not far off guys. I will let you know the release date as soon as we found out.

I hope so! Especially since he wied the DDJ-SB comes out. Looks just from silly if you looks up as new interessent in the forum.
When? 3 days? 1 weeks? 2 weeks?
Think about it: You can not use the controller DDJ-SR. What should I do with it? The is just there!

Have just phoned Pionner Europe.
The problem is not known pioneer! I was the first!
Why not help with Serato?
I'm very disappointed

Hey everyone,

Pioneer have informed us that they plan on releasing a firmware update to fix this issue on Jan. 9th (JST) on their website : pioneerdj.com

Thank you all for being patient. Both Pioneer and Serato take any issues like this seriously so thank you for your cooperation :)

Any news with the new firmware 1.07?

The new firmware 1.07 to download now from Pioneerdj.
I have tested it 2 hours. Until now, no freeze.
What is your opinion?
Was that the solution?

I tested it last night for 2 hrs and no freeze.

I tested it today for 3 hrs with no other software running then a sec ago my left controller play button became inactive.It's still visible and illuminating on the screen when I press it but no change in the audio.

then everything runs as normal?
or you have to restart?

--

The same by me, but on the right side. The play button was inactive - I can't start playing a track. I have to restart DDJ SR (not software). The problem was solved. It was once a night.
I hope they'll solve it soon, I am very dissapointed.

I'm sorry to say so, but i'm too scared to use Serato again on a gig. It's ok to play at home. Talking about live, even if most of controller's features can't be used properly, i will ALWAYS use Traktor, unless until everything will be 100 fixed. I'm confident that some computer genious will make a better Traktor mapping very soon.
I don't mean to complain too much or being rude, but these issues should be fixed BEFORE putting a product in the market, NOT after.
xD

P.S.
This is what they answered me from Pioneer hahahahahahhaahahaha xD:

I wrote
"It happened two weeks ago while i was playing live on a gig, and today as well, while i was playing at home.
Serato freezed and i was only able to control the master level. I had to restart both the DDJ SR and Serato.
Really hope it won't happen again.
Both the controller firmware and the Macbook Air are updated to the latest version.
I have seen on Internet that many people have the same problem and this is a known issue since the beginning of last December.
Now, i don't mean to complain, but a software- controller that freezes on a gig is quite a problem, and since the money i paid was TOTALLY working, i don't think i deserve a PARTIALLY working Controller-Software. Am i right to say it?
Thanks.
Best Regards"

0 people found this useful.

Comments
User photo
Pulse
Pioneer DJ

"Sorry to hear about the troubles. Which version of Serato DJ are you running?"

Last night! With new firmware 1:07! No more problems!
So that is fun!
Dear users. Do you know why the new firmware came out?
Because I called Pioneer themselves. Otherwise not be published.
Serato forum we can exchange, but pioneer does not look after what problems there are. So if controller or firmware problems, please contact directly to Pioneer!
Most Beautiful Greetings and have fun!

Upgraded to 1.07, since today, no problems.

firmware 1.07 and I still freezes the play button. anyone else has this problem? do you think that each of the DDJ-SR is wrong?

Martin, could you give any clue on when this happens.
Updated to 1.07 and have not seen any issues like that yet.
If you can give some hints, i might be able to reproduce it with mine as well.

As you can see in discussion above:

--
dallasreggae 12:48 AM - 11 January, 2014
I tested it last night for 2 hrs and no freeze.

I tested it today for 3 hrs with no other software running then a sec ago my left controller play button became inactive.It's still visible and illuminating on the screen when I press it but no change in the audio.

--

The same by me, but on the right side. The play button was inactive - I can't start playing a track. I have to restart DDJ SR (not software). The problem was solved. It was once a night.
I hope they'll solve it soon, I am very disappointed.

--

I'm not sure if it's my ddj sr or serato dj is malfunctioning but every time I use the video options to put my personal logo, the controller crashes and I would have to re boot again. My question to Serato Techs is... Is this a ddj sr issue or serato dj? I am using Mac, 10.68 osx, 1.52 serato video dj version. Thanks.

1.07 is working great! did 5 hour parties with no freeze! Thank you Pioneer!

THIS IS STILL A PROBLEM....WHAT THE HELL PIONEER/SERATO...DO SOMETHING PLEASE OR GIVE US OUR MONEY BACK.


THIS IS BULLSHIT!

MY RIGHT SIDE ALSO FREEZES AND EVEN AFTER A QUICK RESTART OF THE HARDWARE STILL DOES NOT RE-ENGAGE.

DOES IT REALLY TAKE THIS LONG TO FIX A PROBLEM YOU KNEW ABOUT FROM THE DAY IT RELEASED?


OH I KNOW INSTEAD YOU GUYS ARE BUSY PUTTING OUT YOUR NEW DDJ-SZ.
OK THEN SEND ME ONE FOR ALL THE HELL I''M GOING THROUGH WITH THIS PIECE OF CRAP CONTROLLER YOU RELEASED.

SOMEONE AT SERATO AND PIONEER SHOULD BE JAILED FOR TAKING PEOPLES MONEY.....I WANT MY MONEY BACK DAM IT!!

hi dallasreggae - I had the same problem as you and more. When using serato dj on video the whole system would freeze and crash. I went back to guitar center and they tried it and it did the same thing. They said they where going to email serato about it. What we did try in guitar center is downgraded to serato dj 1.51 and erased 1.52 and the ddj sr seem to work fine so far with no glitches.(crossing finger) ..Hope it helps you as u seem really mad about this controller : )

Same problem, running the Pioneer DDJ-SR, tried both 1.5 and the beta version 1.6 Same issue, freezes within a few songs. No control whatsover. I also have my video loaded up, everything is up to date. I use a MAC Pro, 10.7.2 OS X Lion, 4gb, 2.4GHz, Intel Core i5, 1333 MHz DDR3, 13-inch. Never had an issue using Serato 2.5 or any of the other lower versions and I have been doing video the whole time... And I just started using a controller. Figured that I would grab this model and if I liked it I would later grab the SZ... I have also installed teh latest firmware and have renamed serato dj to seratodj1.6beta and kept both 1.5 and 1.6... NEVER had any problems before until I tried serato dj and this controller... Could it be a power issue, maybe because it generates it's power off your computer ? And I use a 1TB external MY PASSPORT with all my music and video on it. It plugs into another USB as well on that same MAC PRO. Again, before serato dj and this controller, no issues...

Mines also do the same thing...I had the DDJ Sx gold edition and it froze on me at the club.I took
It back....Bought the mix track pro 2...it froze up..Lucky me I
Had my NS 7 in the trunk...I just brought the DDJ SR
and the tempo Range cuts on for no reason...I have all the lastest firmware and the ishhhh just don't work ..I'm taking this garbage back to the Guitar center...glad they give u 30 days...I guess I'm gettin the NS 2.. my boys never
Have problems with theirs..I have the ns7 ..no problems...my
DDJ Sr problems out the box...I should be able to open plug and play...the end! YALL quick to put this garbage on the market without running it hard and loud for 5 hours straight...on a Mac book ...on a pc... not a I mac...its a damn shame we can't dj with our equipment because of faulty software...I am pissed! I spent $599 for this and can't use it...yall keep sayin its the firmware. ..no its not dammit! ITS THE JANKY ASS SOFTWARE....my right jog wheel feel shity..the left one is smooth....FIX IT OR GIVE EVERBODY THEIR MONEY BACK! WE ALL HAVE GREAT COMPUTERS SO QUIT ASKIN US ABOUT SPECS....FIX IT! THE END! OR IM TAKING IT BACK AND I WILL POST EVERYWHERE WARNING DJS NOT TO BUY THESE PRODUCTS. ...I FEEL SORRY FOR THE PERSON WHO BUYS THE SZ... $2000 AND IT FREEZE....GET SERIOUS...UNTIL THEN , I WILL FIRE UP MY RELIABLE NS7...GEEEESH!

Ok. Just saying. A fellow dj said to try this.

Download the firmware, 1.5 or now there is 1.6. Download it on your Mac or PC.

Make sure your DDJ-SR is OFF

Plug both ends of the USB in (computer/DDJ-SR)

Press SYNC and SHIFT of the DDJ-SR, hold both down and turn on the DDJ-SR

A box will appear on your Mac/PC that says update firmware

Do as it says and keep SYNC/SHIFT buttons pressed until it is updated

This ENSURES that the existing firmware is updated on your DDJ-SR

I ran my DDJ-SR for several hours after, no crashes

The only thing I did notice is at times the key lock/adjust would uncheck itself

And if you doing video or other functions, make sure you have EVERYTHING running and on before you start mixing. For some reason if you try to click on video after or image, scroll, etc it will crash...

So, I suggest to try this and see what happens...

I have the same proble of freazing

I'm a hip hop dj on a radio and i mix live, so you can imagine that i'm very embarassed when my software and my controller crash....

I have serato 1.6 but not the last frimwire, i'll try with the new version

I bought the pioneer on because every body told me that it's a weel product, but i'm really disapointed !!!

You should get the latest firmware, as this was created to fix the freezing issue.
Haven't had any freezing since i upgraded to the latest firmware.

ok thx, i'll try very soon ! i'll let you know, hopping the problem won't happen ;)

Make sure the firmware is installed and overides the existing firmware... Just downloading it will not work...

i have used serato itch/ dj for a while now... i done a massive set overseas n crashed using ddj-sx and 1.5.1

just got 1.6 and having same issues no corrupt files just a shit go!! i have big set in a few days hope same shit doesn't go down i just downgraded to 1.5.2 i havent had may issues with that im gonna take usbs leave on loop on diff channel incase i get another crash!!! for fuck sake ur doing cool shit for djs but make sure it works b4 u release it ya loweys!!!! if i get another crash from serato il never use ur putrid shitt again!! il try traktor or go to usb's!!!

fuck sake camonnnnnn u better than that!!!!

I will say it one more time. I just checked a few fellow djs who were running DDJ-SR and the DDJ-SX. They said they had the latest firmware. They did download it, but it was not being used. Downloading it and double clicking on it does not ensure that it will be installed for use on your controller. You have to check and make sure, do not assume.

I see that some have upgraded to Serato Dj 1.6, BUT, you are using the same firmware that came with the controller out the box. The pioneer web site gives you the latest firmware, double click on the controller you are using and it will (DDJ-SR, etc) direct you to the latest firmware and where you can download it. Once you do that, follow these instructions. That way you know that your firmware was installed...


Make sure your DDJ-SR is OFF

Plug both ends of the USB in (computer/DDJ-SR)

Press SYNC and SHIFT of the DDJ-SR, hold both down and turn on the DDJ-SR

A box will appear on your Mac/PC that says update firmware

Do as it says and keep SYNC/SHIFT buttons pressed until it is updated

This ENSURES that the existing firmware is updated on your DDJ-SR

I ran my DDJ-SR for several hours after, no crashes

I have used the DDJ sx since it first come on the market I update regularly and the firmware has only ever had one available update 1.7 done this ages ago had problems with previous updates this isn't firmware it's clearly the update

I think it's the software not the firmware. Otherwise pioneer needs to release new update for firmware

Hey guys,

The firmware freezing issue was fixed in the last firmware update. Downloading and running the file WILL NOT update the firmware. As Billy G said above, you need to turn the unit on while holding down SHIFT + SYNC on the controller. The controller will need to be plugged in. Once you've done this simply run the file, and it will tell you once it has successfully updated.

If you are STILL having freezing issues after this then it's likely to be something different, I'm sure it can be solved you will just need to start a new help thread so our support team can help you out. It's too hard to troubleshoot multiple people with often very different problems in the same thread.

Cheers.

works for me...

Hi guys!

I use it with the new frimewire and no freezes!

i hope it won't appear again :p

Not any problem with the latest firmware. Works perfect. :)

Could you guys tell me which version of Serato you are using? As i am using 1.6, and still encounter random freezes. Just wondering if it might be the software instead of the firmware.

1.6 here… But I'm pretty sure it's just a firmware thing as the software keeps playing while the SR freezes. Perhaps you didn't upgrade the firmware properly?

Im looking to buy a DDj Sr soon and came across this thread that has me concerned .. to the people who still have freezes have you confirmed that you indeed did really upgrade your firmware .. or are you assuming its upgraded ? this is a very important thing in determining if the latest firmware really fixed it or not .

I upgraded to 1.07, of that i'm 100% sure. As far as i know it says it's 1.07 as well. But as firmware upgrading might leave parts some times, i'll try to upgrade it once or twice more to be sure it did not leave any parts.

In my opinion the latest firmware DID fix the freeze that most people encountered. This happened when using the pitch fader, which caused the controller to freeze. But i still believe there is a bug in the firmware which freezes the controller. The only BIG issue is, that now it's totally random from my personal experience. And this sadly makes it almost impossible to reproduce and point out the issue.

Nonetheless, i will keep you updated if re-upgrading worked in any way.

i was really looking to get 1 . was gonna order next week found 1 for a good deal.. but its not a good deal if it freezes... i knew it was too good to be true.... i might as well just buy another mixtrack pro to replace the 1 i currently have thats having some mechanical hard ware issues.... atleast it never freezes and i use it like turntables scratching and all .... hopefully this gets cleared up... even if it solved it for a few people if its not a true overall fix i dont want to be one of the unlucky ones that gets a Lemon that don't turn into lemonade . lol

I took the risk and bought the DDJ SR , updated the firmware and procceded to abuse it for 6 hours straight... and no issues ... hopefully that continues.... for those still having freezes and cut outs verify that you are truly on 1.7 firmware ..if on a mac , with the ddj pluged in the usb, press he option key and click on the apple on the screen, select system information or system Profiler , scroll down and select usb, then click on the ddj name and it will show the information and firmware your on .. mine came with 1.2 ... i tried it on 1.2 to see if it would freeze.. it didnt but i got usb dropouts ... updated the firmware and was good ....

I'm with Fantom. I like to know if your DDJ SR still freezes with the 1.7 firmware update.

Hello Dj's...Well played this weekend with my new DDJ-SR and it froze a few times and also was playing a track on right side and was going to mix another track in and was using the pitch control (TEMPO) and for some reason it was messing with the song that was playing on the right side...So I couldn't mix in a song cause the pitch control on the left side was controlling both decks...Today I downloaded the new version of serato dj 1.6 and firmware 1.7 and the pitch controller is doing the same thing...how can I find out if I downloaded the new firmware and that its working? Sorry for being so long....Thx

That's not good. Think I'll put a hold on
Purchasing a Pioneer DDJ-SR.

@Fresh Frank if i read correct you got the freezes before you downloaded the firmware . thats because the old firmware is buggy you have to be on the newest which is 1.07 . just downloading it and or clicking on the firmware is not enough .. you ave to do a certain procedure to update the firmware that was posted a few posts up and also is detailed on pioneer site where you downloaded the driver....

I am willing to bet my Sr the majority of the people still getting freezes didnt update properly .. check your firmware . heres how on a mac... , with the ddj pluged in the usb, press the option key on your computer keyboard and click on the apple on the screen, select system information or system Profiler , scroll down and select usb, then click on the ddj name and it will show the information and firmware your on .... mine came with 1.02 .. i played with it for a hour before i updated it and had no freezes but alot of audio dropouts ... i updated the firmware and been running it since saturday . no problems (Knock on wood)

@Dj Mic if you want it and can get it get it. dont let others user errors deter you. im glad i didn't. now my old controller is completely out . im glad i bought the sr when i did... just update your firmware correctly , and make sure you have a suitable computer to run the software smoothly and you should be fine...

@DJ Fantom... Well said my brotha! I will purchase and follow the procedure.

I just wanna interject some thoughts about this controller, but more so about this situation.

1. This is not a "PRO" controller and shouldn't be used in "PRO" environments as the primary or only controller.

2. This controller is perfect for situations like practice, guest set or a house party. On a guest set, more than likely, your controller won't be the only one there so there are probably some "bailing" options.

3. Firmware updates are supposed to be "no brainer" updates. So, if there's a way to "do it wrong" then that issue needs to be addressed.

If I don't get a more expensive controller, I'm strongly considering this one. But, I would like to get some recent reviews of it's performance so I know I can depend on it, if I need to.