Software help archive

A read-only archive of old serato.com help threads.

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Product
Serato DJ Pro
Version
1.2.1
Hardware
Numark NS7
Computer
PC
OS
Platform
-
ns77 2:17 PM - 1 August, 2013
fall outs,left deck dont work platter don't work ...what do I do...? the serato dj I used 1.2 worked ok,but the new 1.2.1 not good....my pc is only used for djing, don't go on line ....I have got a dell xps with i5,8gigs ram, 750 hard drive ,windows 7....apart from drop outs, freezes from itch, it works a lot better for now, but still at agig cant have that...don't look good for me.....
Serato, Support
Aaron E 4:52 AM - 14 August, 2013
Hey ns77

Can you please outline your issues for me with a little more specificity? None of the issues I think you are describing should be specific to a version of Serato DJ. Is there anything else you have changed about your setup recently?

List each issue you are having 1., 2., 3., ... and I'll look into it for you.

Cheers
ns77 4:19 PM - 15 August, 2013
1) fall outs when playing, console will not respond ,2)left deck dont work platter don't work, 3)freezes for about 5-6 sec ...what do I do...? the serato dj I used 1.2 worked ok,but the new 1.2.1 not good....my pc is only used for djing, don't go on line ....I have got a dell xps with i5,8gigs ram, 750 hard drive ,windows 7....apart from drop outs, freezes from itch, it works a lot better for now, but still at agig cant have that...don't look good for me.....
ns77 1:49 AM - 6 September, 2013
just one little prob...when my pitch is set on 16%, at 9 % and up after 2mins it will start playing like it is on 50% full. when I pull back ,goes back to the rite pitch.. what's up with dat..
help....
Serato, Support
Aaron E 7:58 AM - 8 September, 2013
Hey man, apologies for not getting back to you. Not sure what happened there. I'm out of the office just now, but I'll mark this as unread so I will see to respond.

Cheers
ns77 1:21 PM - 10 September, 2013
thanks..
Serato, Support
Aaron E 10:46 PM - 10 September, 2013
I'm going to test your pitch issue soon. Are the previous issues all resolved?
ns77 4:08 PM - 13 September, 2013
oh no......
Serato, Support
Aaron E 4:58 AM - 17 September, 2013
I'm afraid I can't reproduce the Pitch Slider issue so this could be a hardware related. Could you now re-state your remaining issues please.

Thanks
ns77 1:25 PM - 19 September, 2013
just one little prob...when my pitch is set on 16%, at 9 % and up after 2mins it will start playing like it is on 50% full. when I pull back ,goes back to the rite pitch.. what's up with dat..
help.... ?
Serato, Support
Aaron E 11:48 PM - 19 September, 2013
Sorry man, I've tried to reproduce this a number of times now on a couple of computers and software versions, but I just can't get it to happen. there could be something funky going on with your physical slider or circuitry.

Does it happen on both decks for you?
ns77 12:25 PM - 20 September, 2013
yeah...
ns77 12:09 AM - 19 January, 2015
hey, how does the new update(serato dj 1.7.3) work with numark ns7....(not ns7-2) ????
Serato, Support
Aaron E 3:05 AM - 10 February, 2015
Hey ns77

Serato DJ 1.7.3 works with both the NS7 and the NS7II just fine. If you're having an issue, please open a help request at support.serato.com so one of the team can help out.

Cheers
2:00 AM, 22 Apr 2015
This help request has been closed due to inactivity.