Software help archive

A read-only archive of old serato.com help threads.

It says user cancelled installation every time I try to install.

Product
Serato DJ Pro
Version
1.2
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Platform
-
mzemat2@uic.edu 2:13 AM - 4 May, 2013
I download serato dj.. i just received my ddj sx. It allows me to dl the zip file, but after trying to open a pop up says user cancelled installation
BrizzyVegas 1:32 PM - 4 May, 2013
My anti virus software prevented me installing the serato ddj software. I had to disable the av software temporarily while it installed. Might be something worth trying.
Serato
Brian K 4:19 AM - 8 May, 2013
Hey mzemat2@uic.edu,

Thank you for your post and thank you BrizzyVegas for that recommendation.

I would agree with BrizzyVegas to start and say that any antivirus program or a similar Windows firewall-esque feature is preventing this installation. Try isolating the problem by turning off one firewall or antivirus, running the installation, and reactivating that firewall or antivirus so not to let down all of your shields at once for prolonged periods of time. That being said, this might be necessary if the installation never runs to completion.

I hope this helps but if not I look forward to rectifying the problem!

Thank you
5:00 AM, 22 May 2013
This help request has been closed due to inactivity.