I'm getting the same thing. Pretty much exactly the same specs except I'm OS 10.7.4

Having the same problem on a computer with very similar specs also. Guess i'll try deleting Itch. Probably cant be installed on same computer. I guess.....

I've just recorded a set internally using Serato DJ and the pops are clearly audible on the recording.

Heys guys,

Sorry to hear you are having this issue, i'm doing some test here to see if i can reproduce this issue. Can you send you system spec's and details about your setup. Do you have the latest drivers and firmware for the NS6?


Regards
Dave W

Been 2 days & i've pretty much tried everything to stop the clicks & pops. NO DICE. Help request time! Until then im going back to Itch. Cant chance playing this weekend with SDJ.
(Numark NS6, Mac Book Pro 2.4 Dual core, 4gb ram, 500gb drive, 10.6.8)

Same problem!!!!
I have OS X VER 10.8.2 / PROCESSOR 2.6GHZ INTEL CORE I7 / 8G 1600 MHZ DD3.
NUMARK NS6 with latest driver and firmware.

Thanx

OSX Version 10.7.4 / 2.2 GHz Intel Core i7 / 8 GB 1333 MHz DDR3
Numark NS6, firmware and drivers are updated.
Serato DJ 1.1.2

I've also been using it for the past few days, still clicks and pops and whatnot. This is only when the NS6 is plugged in; when i just play songs through Serato DJ when my NS6 is not plugged in, there are no clicks or pops.

When i switch from Serato DJ to Itch, i noticed that in Itch there were no pops, and also the sound quality was much much greater in Itch than Serato DJ.

I have the latest drivers and firmware installed.

MBP 2.26 4gb ram OSX 10.6.8.

I dobt have this problem in Itch 2.1.

Im having issues with pops too on a Macbook pro. OS 10.7.5, 2.2 quad i7 processor 8Gig ram. What happen to the green color when you played the track already??? I hate the black with grey. The green made a difference for color contrast.

On top of this, you will hear sound popping every time you push A/B button to assign an effect on a playing deck, while the effect is turned ON..

Same here!

Which drivers are you guys running? If you are running into issues and your running the latest drivers which are for mountain lion, try rolling back to the driver release before for 10.6.8 or 10.7.4 etc.

Hi Dave,

I'm using:

Driver version 2.1.18
Firmware version 1.0.3(k1)

I'll try and work out how to install different drivers.

Hi Dave,

I tried uninstalling the driver and installing the version below from the Numark website, but I still get the same pops in Serato DJ as I did before.

Driver version 2.1.0
Firmware version 1.0.3(k1)

Hey Guys,

We have been able to re-produce this bug and it's been logged, and our development team will be working on a fix very soon. I can't say when this will be available however should be fixed in a future release. Sorry for the inconvenience guys.

Regards
Dave W

Oh well.....I appreciate you & your team for addressing this matter. Still excited bout SDJ & can't wait to use it in the future!

Hi Dave,

OK, thanks for looking into this.

Thanks Dave!

Just a quick update on this.

I upgraded my OS to 10.8.2, but I'm still getting lots of random audio "pops" on Serato DJ version 1.1.2 (11205) & Numark driver version 2.1.18.

I don't get any pops when using Itch versions 2.2.2, 2.2 or 2.1.

What is your USB buffer size latency setting set to in SETUP?

Hi Dave, I tried 5, 10 and 20ms.

It didn't make a difference, I still get the pops.

Here Sheeno and others, we are looking for steps to reproduce this issue. Any help here would be appreciated :)



I realize it's been hard to reproduce but now there has been a bit of time, have you noticed anything to make it pop?

One thing i notice is how significantly higher cpu usage goes up once a track is loaded and played as opposed to when nothing is playing. When not playing a song it sits idle at about 20% cpu usage. Then when i load a song and play it the cpu usage jumps up to 50 to 55% cpu usage on my Mac Book Pro. And i have absolutely NOTHING else running! But on Itch when nothing is playing its about 20% cpu usage and when i load a song and play it it jumps up to maybe 25 to 30% cpu usage. No clicks & pops in Itch AT ALL.

There really is no pattern that makes it click, it just clicks at random times while a track is playing, i don't need to touch anything to make this happen

Hi Dave, I've uploaded a short clip which contains the "pop" noises. I've also tried to "stress test" Serato Dj to see if the pops get worse, but they dont. It just pops like in the clip. Not sure what else to try?

I can hear them. Very obvious click sounds. Thanks Sheeno. I've started to gather more data about this and hopefully we can reproduce it here.

Warm Regards
Dave W

Hey Guys,

Please reply to all of these, i'm going to try and find the commonality to all of these between all users on the forum experiencing these issues.

1) Is the USB light coming on when this happens.
2) Does the CPU meter (Besides when loading of a track) jump into the red at any other time, or when the clicking is happening?
3) Also the limiter light, is that engaging at all during this time.
4) Is Key-lock engaged?
5) Are you using Auto-gain?

6) On your Numark NS6, what are your channel Gains set to.
7) What is your Master Gain set to?
8) What are your pitch faders set to during this clicking?
9) How many tracks to you have to have loaded for it to happen? Can it happen with just one track loaded.

10) Also can I get you all to test this: If you delete the file Dropoutcount.log in the _Serato_ folder in Music.
Then play until you start getting these issues.
After about 5 minutes, go back to Music > _Serato_ > open the 'Dropoutcount.log'
Is there any dropouts in the log? Also please your attach Dropoutcount.log here :)

Please report back. Thanks guys for your help.

Regards
Dave W

1. NO
2. the cpu usage is so high.... 50% average.. sometimes it spikes on 60+ when scratching (my mac is running at 32 bit with 8 gig ram) (optimized)
3. No, im using auto gain
4. yes key lock engage
5. Yes
6. 12 o'clock
7. 12 o'clock
8. Any where...
9. Almost every track
10. i tried this but i doesn't produce new DropCount.log

i got the dropoutcount.log
Limiter Indicator
Total Unmasked Dropouts: 1
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0


but before i deleted the previous one i got 453 unmasked dropouts...

1) Is the USB light coming on when this happens. NO
2) Does the CPU meter (Besides when loading of a track) jump into the red at any other time, or when the clicking is happening? NO
3) Also the limiter light, is that engaging at all during this time. NO
4) Is Key-lock engaged? YES
5) Are you using Auto-gain? YES

6) On your Numark NS6, what are your channel Gains set to. 12 O CLOCK POSITION
7) What is your Master Gain set to? 10 O CLOCK POSITION
8) What are your pitch faders set to during this clicking? 0 POSITION. DONT HAVE TO TOUCH ANYTHING FOR IT TO HAPPEN
9) How many tracks to you have to have loaded for it to happen? Can it happen with just one track loaded. ONE TRACK. ALSO HAPPENS WITH TWO. DOESNT MATTER.



Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0

Another thing I noticed (MAY BE PERTINENT)
When I rotate the bass EQ nob on any channel, I get a kind of high pitched ringing when I'm moving it. When I stop moving the bass nob this high pitched sound stops. The sound is not too loud but it is noticeable.

1) Is the USB light coming on when this happens. No
2) Does the CPU meter (Besides when loading of a track) jump into the red at any other time, or when the clicking is happening? No
3) Also the limiter light, is that engaging at all during this time. No
4) Is Key-lock engaged? Yes, but clicking still happens when it isn't engaged
5) Are you using Auto-gain? Yes, but I turned it off and the audio still clicks
6) On your Numark NS6, what are your channel Gains set to. 1 o'clock (doesn't matter)
7) What is your Master Gain set to? 1 o'clock (doesn't matter)
8) What are your pitch faders set to during this clicking? 0 but doesn't matter
9) How many tracks to you have to have loaded for it to happen? Can it happen with just one track loaded. Happens with just one track loaded and with multiple tracks loaded
10) Dropoutcount.log - recorded with no wifi, bluetooth, or other programs running

Limiter Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
Callback Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0
USB Dropout Indicator
Total Unmasked Dropouts: 0
Total Masked Dropouts: 0

I was looking into the issue a bit more so I recorded Serato DJ making these popping noises, and then imported the sound files into Audacity to see what was happening with the waveforms... looks like every time the sound "pops" the speakers are instantaneously moving towards their resting (0) position. I attached two screenshots of the soundwaves zoomed in.

Not totally sure what this means but I could guess that the computer is momentarily losing contact with the NS6? Just a guess. But the USB light does not change so I don't know.

Hey guys,

Thanks for sending that through BCast, I'm looking into this further to see what it could mean. I'll let you know my findings.

Whats noticeable to me straight away is lack of USB dropouts. None of you seem to have any besides Weeggyy with Total Unmasked Dropouts: 1
Secondly the similarities:

You are all using Keylock. However Bcast you say it still happens without it. Please could you all try without Keylock engaged and see if it makes any kind of difference?


You are all using Auto Gain. However Bcast you say it still happens without it. Please could you all try without Auto Gain engaged and see if it makes any kind of difference?

Is the limiter engaging before or during these Pops?

Let me know guys.

Regards
Dave W

Hi dave.. I recently re analyze all of my tracks and notice an improvement on audio "pops"... i'll keep you guys posted...

Limiter does not engage when these pops happen

I have the same Problem, i'll be waiting for a solution! saludos.

Hi dave.. I dont know but this might help...

Remember we are also complaining about audio click (not drop out) when pushing the assign button for effects (A/B) while the effect is turned on? One of my friend used SDJ with my ns6, using his own laptop where his files were analyze using SL (because he's using SL box for his gigs), and the clicks are all gone. So i not sure if this might help..

An improvement? or are they gone?

Hi Dave. I've noticed that the popping occurs EVERY time I assign an effect to a table.

This happens to me all the time! I even called numark tech support and all they told me to do was change the latency to 20. No help, and this happens to me very frequently. I just don't know what to do when this happens at a gig.

Hey G. Bell & DJSameezy,

It would be very helpful if you could answer these questions below to help us build a bigger picture about what is happening here. Also if you could tell us your computer spec's also that would be helpful.



Thanks guys
Dave W

Serato, any updates on why you think this is happening and a potential fix?
Itch has been crashing on me as well, leaving me without a stable DJ program to use besides Traktor or VirtualDJ... I have been considering switching to Traktor to avoid these incessant audio glitches in Serato DJ and the crashes in Itch... I'm sure I'm not the only one considering this at this time.

Hey Bcast:
Unfortunately we have not been able to reproduce this here at Serato yet. I'm still trying to gather more info from users for this investigation.

Guys, could you all please try with then without Auto Gain enabled and the keylock enabled and then disabled.

Please let me know your results.

Regards
Dave W

1) Is the USB light coming on when this happens.
The usb light on the NS6 is on
2) Does the CPU meter (Besides when loading of a track) jump into the red at any other time, or when the clicking is happening?
The CPU meter is always between 35%-50%.
3) Also the limiter light, is that engaging at all during this time.
No
4) Is Key-lock engaged?
No
5) Are you using Auto-gain?
No
6) On your Numark NS6, what are your channel Gains set to.
12 o clock
7) What is your Master Gain set to?
12 o clock
8) What are your pitch faders set to during this clicking?
0%
9) How many tracks to you have to have loaded for it to happen? Can it happen with just one track loaded.
It happens with only one track loaded
10) Also can I get you all to test this: If you delete the file Dropoutcount.log in the _Serato_ folder in Music.
Please see drop count log attached

Then play until you start getting these issues.
After about 5 minutes, go back to Music > _Serato_ > open the 'Dropoutcount.log'
Is there any dropouts in the log? Also please your attach Dropoutcount.log here :)

Can I get you to try the following,

1. Open up a finder window and click your Macintosh HD icon.
2. Click on your user profile 'House' icon.
3. Click on 'Library'.
4. Click on 'Preferences'.
5. COPY the "Serato.DJ.plist" and "com.serato.serato.dj" file to your desktop.
6. Now Delete the 'Serato.DJ.plist files from the preference folder.
6. Reinstall SERATO DJ 1.1.2
7. Connect your NS6 and launch SERATO DJ 1.1.2

Do you have the same issues?

Please upload the two plist files to this thread and we will do some further testing on them and get back to you.

Let me know how you get on :)

Thanks.

here's my 2 plist files... i'll get back to you after testing..

Just got my DDJ-SX on Wednesday and preformed last night. Any time I'd get clicks and pops I'd clear the sync if it was engaged and reset the tempo. This would fix the problem immediately. After a while clicks would start coming in again until it was unbearable to listen to. Reset again... no pops.

There needs to be an auto refresh type patch that clears unneeded data. Only time I've gotten clicks and pops is when the tempo is changed; by sync button or slider.

Since this is only the morning after my first night out, I'll send some time today and video record the clicks has they happen and try everything Dave suggested.

Besides the unwanted noise I fuckin' love the DDJ-SX and Serato. It's been over decade since I last performed and I was off in funning in only a few hours. I was able to throw down an awesome set with wicked live remixes. Back in the day it would cost $10K or more for this type of control.

Ppppppppp

- illtrax

Hey illtrax,

Your issue maybe something different than what is going on here as this is a thread regarding the Numark NS6 and it sounds like you are having similar issues with the Pioneer DDJ-SX controller?
If you start a new thread we could then look at giving you more personal support with your issue there.

Regards
Dave W

Thanks Dave. I realized late yesterday that I'd wrote this in the Numark forum. I'll start a new thread, as you suggested.

I was having the same problem with my DDJ-SX. Turned off Wi-Fi and the USB light turned off. Instantly fixed.

Hi Dave,

I don't have either of those files on my computer.

I searched using the finder window and I also searched using the spotlight, but they don't exist.

Hey Sheeno,

If you are on OSX 10.7.0 or above? It says you are running 10.6.8 on the thread header however I can't remember whether you upgraded?

Anyway if you are running 10.7 and above try going via these steps instead.

1). Go to the grey task bar at the top of desktop screen, along from the apple go to drop down menu 'Go'
2). Holding down the 'Option' key on the keyboard, 'Library' should appear. click library.
3). In the finder window under library click on preferences.
4). COPY the "com.serato.DJ.plist" and "com.serato.seratodj.plist" file to your desktop.
5). Now Delete the 'Serato.DJ.plist files from the preference folder.
6). Reinstall SERATO DJ 1.1.2
7). Connect your NS6 and launch SERATO DJ 1.1.2

How can I do this on windows? I have the same problem.

HP dv6
intel i7
8GB Ram
Windows 7 64bit

Hey Guys,

Those of Windows please try these steps:


WINDOWS
1. Close all programs.
2. Open the Start menu.
3. In the search box type "regedit" (minus the quotation marks).
4. Click the regedit.exe icon and the Registry Editor window will now open.
5. Expand the HKEY_CURRENT_USER folder.
6. Expand the Software folder
7. Expand the Serato folder
8. You will see a SERATO DJ folder here
-- First RIGHT-CLICK and select EXPORT.
-- Export the file to your DESKTOP and name it "SERATO DJ Plist files old".
-- Right-click on the SERATO DJ folder again and select "RENAME"
-- Rename the folder to "SERATO DJ_01"
-- Close the Window.
9. Attached the plist files to this thread.
10. Reinstall SERATO DJ 1.1.2
10. Launch SERATO DJ.

Don't forget to report back :)

Regards
Dave W

Hey dave, i have a huge problem after deleting the plist files... While beatmatching manually the song on the right deck will drift in a snap! (Not drifting slowly) but it will go off beat right away, its like u accidentally touch the platter when the scratch mode is on... Thats how bad it is and it happens alot of times.. And im sure that the ns6 is properly calibrated... And also the random pops and clicks are still there... Is there a way to revert it back? Is putting back the previous plist will resolve the problem?

Hi Dave,

Yes I upgraded to 10.8.3. now. I've attached the plist files above.

I'll re-install and test ASAP.

Hey weeggyy,

Did you reinstall the program after you remove the plist's? Your on Mac right?

Did you update to the latest drivers from Numark for 10.8.2? Download here: www.numark.com
OSX Driver v2.1.18

You can replace the old plist's back in you need to.

Hi dave,

Yes i re install the program after i remove the plist's.. I'll try to replace the old plist's back.. i'll keep you posted..

Hi Dave,

I tried this, but it didn't fix the problem. I'm still getting the "pops".

hi dave,
I tried putting back the old plist's and the random audio pop/clicks are gone. I already observe this when i tried to re analyze my whole library. On the other hand the clicks when turning on or off the effect using the assign button are gone "at first" and after a few songs, the clicks are back again. Also a new problem has arise, there are random times while mixing two songs (sync off) it will suddenly go off beat on the snap. Ive never experience this before deleting the plist

Ok i tried this & the pops and clicks are not totally gone but are a bit more tolerable. Meaning there's MUCH less popping. Engaging an effect still pops every now & then but like i said is a alot more tolerable. I did a 5 hour gig lastnight & only had maybe 3 very small glitches all night. Btw lastnight was the 1st night i actually used SDJ at a gig and YES i was TERRIFIED. But SDJ held up pretty well. Still, lets get this fixed SERATO TEAM.

NEW UPDATE. Froze & crashed the very next night! Popping sounds came back stronge as b4. Luckily had my ipod ready. Did a restart and IMMEDIATELY went back to Itch. Damage was minimal. "Moral of the story: Being a test dummy for unstable software in a packed club setting is NOT a good idea!" LMAO!

Hey Guys,

Please run through this optimization guide and make sure you have your settings right.

serato.com

Also if you could run activity monitor and see what other processes are running while running Serato DJ and your NS6? If you could attach screen shots that would be helpful.

Have you tried using your NS6 on another computer? Does it still happen? What about running another controller with your computer, does it still pop and click when using Serato DJ?

I've performed all the optimization these steps in the guide.



I've attached a screen shots for you showing activity monitor running Serato DJ 1.2 and ITCH 2.2.2



I don't have access to a different computer at the moment. The only other controller I have is a vci-300mk1 which don't think is compatible yet.

Just thought I'd jump in... I have this same problem, specific to the NS6 (I used a MixTrack Pro before with no issue). Mac OSX 10.6.8, 2GB RAM, 2.26 Ghz Intel Core 2 Duo. It occurred in DJ 1.1.2, and is still occurring with the update to DJ 1.2

1) Is the USB light coming on when this happens.
No
2) Does the CPU meter (Besides when loading of a track) jump into the red at any other time, or when the clicking is happening?
No
3) Also the limiter light, is that engaging at all during this time.
No
4) Is Key-lock engaged?
Yes (Happens without as well)
5) Are you using Auto-gain?
No
6) On your Numark NS6, what are your channel Gains set to.
12 o'clock
7) What is your Master Gain set to?
12 o'clock
8) What are your pitch faders set to during this clicking?
0%
9) How many tracks to you have to have loaded for it to happen? Can it happen with just one track loaded.
It happens with only one track loaded
10) Also can I get you all to test this: If you delete the file Dropoutcount.log in the _Serato_ folder in Music.
I will have to add to a second reply.

After the update i no longer have problems...

It's interesting that your issues have gone weeggyy with the update to Serato DJ 1.2.

What version are you currently running sheeno?

Regards
Dave W

Hi Dave, the screenshot above is from 1.2.

We are still unsure where to go with this, all spec's of computers you guys are using would also be good.

Regards
Dave W

Are there ANY NS6 users successfully using Serato DJ??? Speak up!!!!

I upgraded this weekend to the NS6 and I am very disappointed to hear the audio pops when using Serato DJ. Are there any updates on when we can expect a fix for this?

MacBook Pro
2.53ghz
4gb ram
Serato DJ 1.2

Thanks

John

We have not been able to reproduce this, with all the data we have gathered there doesn't seem to be any real standout similarities. Best we can do at this stage is ask for the full system spec's from each user experiencing this issue. Maybe we can have a look at them and see if there is anything in that.

The hard thing is that the Numark NS6 hardware soundcard gives off pops and clicks as a symptom of what could possibly be a number of issues.
It's definitely not happening to every one out there with the NS6, so we can't consider it a bug.

Best thing to do is look at what you have on your computer that could be causing any conflicts, I'd go as far as getting anyone here who is willing to run a fresh install of the OS on there computer and see if that sorts it out.
Does it pop/click when you use your NS6 on another computer?
Also make sure you are running Serato DJ 1.2

Dave

Jumping in on this. I'm running the latest version of Serato DJ. I did a fresh install of OS X last week, and upgraded to 10.8 last night.

I'm also getting the popping and clicks while using the NS6

I'm running a MacBook Pro, 2.4 GHz, 8 GB Ram, OS X 10.8.3

Hey artafackt,

Have you download the latest drivers and firmware for the NS6: www.numark.com

Try using a different computer with your NS6, does this still happen?

Regards
Dave W

Dave,

This was your post from February when you said you were able to re-produce the problem. Then in a later post May 28, 2013 you say that you have not been able to reproduce this. Which is it? There are obviously alot of us with this same issue. After reviewing all the posts regarding a sound (audio pop, click) whatever you want to call it the common demoninator is that we are all working on a Mac running OSX. In one post a guy said he tried it on his home PC and it worked flawlessly. Is the issue with the NS6 and Serato DJ with osx? Is Serato working to rectify this? Its a shame that those with a NS6 and this problem cannot take full advantage of SDJ ... Can you please update us so we can have some insight as to what is being done and when we can expect a resolution.

PS ... I would definitely consider this a "bug"

Thanks
John

Originally I was confused as to the exact issue. We had an issue with pops and click also when engaging the FX 1 and FX2 buttons on the controller. This is where the confusion was.

It's not an issue which we here at Serato have found to be reproducible. If you can't find steps to reproduce this we can't do much if we can't make it happen.

At this stage I have no new updates as to what can be done. If this issue is only related to Mac OSX users it would be great to refine this. If the guys could try using your Numark NS6 controller on a friends P.C and seeing if this issue persists that would help us narrow it down further.

Regards
Dave

I used to have these problems and i know how frustrating it is, because even your audience will hear the pops. I'll try to remember the things that i have done..

*The problem started when they updated ns6 to SDJ.
*In a month or so there is no fix on the issue so i tried to re analyze all my music. (it improved but the pops are still there)
*I tried removing the plist (it makes things worst)
*I tried to put back the plist, since i backed it up (the problem after removing the plist is still there) so i update my ns6 driver (the random pops are gone already, but the pops on engaging effects are still there)
*Updated to 1.2 both pops are gone already.

I don't know if this will works but there's nothing to loose if you try. If I remember correctly, according to a user pops happens when the audio is too loud. Try to lower down the gain levels and check if there still pops. Then after, just compensate the volume on the master..

@weeggyy What is ur current NS6 driver number?

I can't believe this hasn't been fixed...

It's a numark NS6 issue, people! The new driver needs attention.

I don't get any pops or clicks with my NS7. Only the NS6.

The new NS6 driver also caused me to lose my pitch change resolution...again!

I had to revert to the older driver in order to get the resolution back, but then with Mountain Lion installed, I had to update the driver because Itch/SDJ wouldn't even recognize the NS6.

So frustrating...Numark needs to bump heads with Serato on this and get it resolved!

Thank god SDJ is not better than Itch, then I'd be really pissed!

What happend to the transient guide, Serato?

@Handikap DEFINITELY makes sense! What was the older driver number u reverted back to?

Hey Guys,

Are you guys using 48khz mp3 or .wav files at all? If you do have both could you test with both 48kz and 44.1kz files and see the result?

Here is some sample rate information and background: en.wikipedia.org

I've been making a spreadsheet trying to gather data on this issue as well. Hopefully it may help with diagnosing this long standing issue you are having.


Regards
Dave W

I reverted back to 1.13 initially. But that was quite some time ago. The second time I reverted it was back to a version that I can't recall. Here is a link to a zip file that has the 1.13 firmware, and instructions on how to revert. Use at own risk! Beware that this firmware doesn't work with Mountain Lion!

dl.dropboxusercontent.com

Beware that this firmware doesn't work with Mountain Lion!

Hey Guys,

I have a few more questions for you. If you could answer them directly that would be very helpful.

1) Have you ever made any hardware changes to your Mac's. E.g RAM, hard drives etc?
2) Do you run any Audio Hi-jacking/Recording software during or even installed on your Mac?
3) Please outline the background apps you are running during these pops/clicks?
4) Also Serato DJ Channel gains to 10 o'clock on screen and master in the software to 12 o'clock. Then test and see if the pops still occur. 

This is a very important test and can tell us a lot. 
Look forward to hearing from you.

Regard
Dave W

Also could you please attach your system profile.

Apple > About this Mac > More Info > System Report > File > Save

I'd like to use this our investigation.

Regards
Dave W

Hi Dave,

Please see my answers below:

1) Have you ever made any hardware changes to your Mac's. E.g RAM, hard drives etc?

Yes, I have non-apple RAM installed.

2) Do you run any Audio Hi-jacking/Recording software during or even installed on your Mac?

Yes, I have Audacity and Soundflower installed, but they are not running when I use Serato DJ.

3) Please outline the background apps you are running during these pops/clicks?

I quit all apps before I start up Serato DJ.

4) Also Serato DJ Channel gains to 10 o'clock on screen and master in the software to 12 o'clock. Then test and see if the pops still occur.

I tried this and the pops still occur.

Hey sheeno,

O.K thank you for that feedback. I'll add some of this information to my investigation.
I wonder if other users have made changes or add non Mac RAM into there laptops?

Regards
Dave W

I am having The same problem That everyone else in this thread is having.

The first post was in February.

Has this issue ever been resolved for anyone?

I too have SoundFlower running. Hmmmmm

I don't have soundflower but I have audacity and ableton

O.K, i wonder if Soundflower could be a common program with everyone here?

Maybe try uninstalling that program?

Regards
Dave W

I don't have soundflower. When y'all disconnect turn off the ns6 while it is plugged in and serato itch is running, does itch freeze?
This is another problem that Serato hasn't fixed and I'm wondering if this and the audio pops could be related.
My Itch freezes in this case.

No this issue isn't related. The freeze on exit is a known issue which has not yet been fixed in Serato DJ either. Couldn't say when this will be fixed. Just remember to close the program before unplugging as a work around.

I tried

Hi Dave,

Please see my answers below:

1) Have you ever made any hardware changes to your Mac's. E.g RAM, hard drives etc?
2) Do you run any Audio Hi-jacking/Recording software during or even installed on your Mac?
3) Please outline the background apps you are running during these pops/clicks
4) Also Serato DJ Channel gains to 10 o'clock on screen and master in the software to 12 o'clock. Then test and see if the pops still occur.

Hi Dave, I tried all of these steps below, but the pops still happen:

1) I replaced the non-apple ram with the original RAM the machine came with.
2) I Uninstalled Audacity and Soundflower.
3) I changed the Serato DJ Channel gains to 10 o'clock on screen and master in the software to 12 o'clock.

The next step for me is to back up all my files and wipe the machine completely. I'll re-install OSX and Serato DJ and let you know if it makes a difference.

O.K Sheeno please do, hopefully that makes a difference. I know it is a drastic measure wiping your machine but at this stage we are still unsure if there is anything software related that we can do to fix this. I have a well documented investigation on this issue, hopefully we get more feedback from users on my latest series of questions.

Regards
Dave W

Hey Guys,

Does this happen on another computer with the same NS6?

Does this happen on another controller with the same computer?

Regards
Dave W

How would we be able to test another controller? I know nobody else who owns an ns6

Hi guys,
I find it weird because a lot people are having problems with these, my mine has been fixed way back... The latest release has been good to as far as stability is concern.. I hope i can help..

I also have a vci-300mk1, but it's not supported yet.

Hey BCast,

I realise that could be difficult. Might i suggested visiting a retailer which stocks Numark NS6, maybe Guitar Centre and asking if you can test it out there with your laptop? If it's not possible for you I understand. It could help us by indicating whether there is something conflicting with your computer.

Let us know how you go.

Regards
Dave W

I tried my NS6 out with another macbook pro (earlier version), which has only the programs that come with the OS on it.
Downloaded Serato DJ, and the latest drivers from Numark
Clicks and pops still happen as much as they did on my normal computer.
I have swapped out the USB cords.
This leads me to think that this is a hardware issue.
Any help?

Hey BCast,

What OSX version are you running on that Mac Pro?
Could i get the spec's?

Are you running the NS6 driver version -

OSX Driver v2.1.18 or OSX Driver 2.1.0

Regards
Dave W

Hi Dave,
Its a late 2008 Macbook pro
I'm running OSX 10.8.2, Intel Core 2 Duo, 4 Gb ram
The Driver im using is 2.1.18

Hey Dave, tried the late 2008 Macbook pro with another NS6 today at Guitar Center, still got the pops and dropouts.
So I guess what's wrong is some software I have on both computers.
My first guess would be that theyre both encrypted but beyond that I have no clue.
I installed OSX 10.8.2 on this 2008 mbp and then I installed the ns6 driver and serato dj and that's all I installed beyond the programs that come with the OS.

By the way when I use driver 2.1.0, Serato DJ doesn't even recognize my NS6

Hi Dave,

I tried my my VCI-300 mk1 on my MBP today. No pops at all. Even at 1ms latency.

Plugged in my NS6 on the same MBP loaded the same song and it's popping just like before.

Hey BCast,

We are talking with Numark about this issue. We will hopefully get back to you with more details as soon as we know anything more. Thank you for the feedback it was great to know you have tried these things, it was helpful for this investigation.

Regards
Dave W

Serato and Numark FINALLY talking! YES!

Okay great, thanks for your help Dave, much appreciated!

I think we've all been looking at the wrong things here. it seems that somehow the resolution of the NS6 jog wheel & movement of Serato's waveform have something to do with this issue. Reduce the display's "updates per second" in SDJ's settings & the random "audio pops" will disappear. Yes.... the waveforms will look like crap and depending on how low you have to set the updates per second, it will affect the jog wheel led's too. But at least the audio will sound decent. I have a feeling that as SeratoDJ is progressing with new effects, more controller support & ipad apps etc.... the system requirements are also gradually increasing. So anyone with older dual core macbook pro's which use the 9400M graphics chipset (and also using NS6 with high res jogs) are experiencing this problem. SDJ needs 64bit now,, more than ever..

Hi there, same Problem since Serato DJ is supported to NS6.
Now i tested my VCI 300 mk2 and the DDJ -> no drop outs at all. I will never buy a Numark Product anymore...

Hi Dave

acemc is right. If I adjust the display max screen refresh all the way down to 5 updates per second, the pops are almost gone.

Hi there,

set the Screen Update to 5s and the Drop outs gone away ..
But this is with a Macbook Mid 2012 !

Do you have the same Glitches?

www50.zippyshare.com

I cut my screen updates in half and all popping & clicking stopped. Used SDJ for the 1st time last weekend 3 nights in a row and everything ran beautifully! (Although the waveforms do really move and look like shit now. Guess we cant have it all....*smh*)

Went to GC yesterday to try out a Pioneer DDJ-SX, since my NS6 is useless with SDJ, and wow! The audio quality was superior to the NS6. No pops, no dropouts. Everything actually seemed snappier. I was going to wait for the NS7 II, but now I'm thinking real hard about the Pioneer. When I got my first TTX turntable, and then shortly after got an NS7, I thought "Numark is really stepping up their game here". They had a chance to really be amongst the major players in the market. Since then they seemed to just lag with firmware updates and customer service. The NS6 is the main culprit here, because don't get me wrong, I still love my NS7. I'm just worried about making a $1500 investment with the NS7 II and having them not strongly support it to where it may become unusable like the NS6.....

The Pioneer may keep me from switching to Traktor...

Unless they release the DDJ-TX soon...

Wow.. I thought it was just us with older macbooks.

I agree, but having shitty waveforms is something I can live with compared to the glitches. I just got back from a gig and I must say.... I absolutely loved using SeratoDj again. I had an amazing party and a big part of that was because of SeratoDJ. It was fun again, the software just "worked properly" and as a result I rocked the party!

This info is very interesting guys, thanks for the updates. I'm currently on holiday overseas. I'll be back at work in a week and we be able to look at this more closely, I'll do some testing and hopefully I'll be able to reproduce this issue.

Great work Acemc you may have cracked it!

Regards
Dave W

Hey Guys,

Update on this issue:

As I said in the other thread (I know a lot of you are in that thread also but for those who are not) we have finally been able to reproduce this issue thanks to acemc's discovery.

In the Serato DJ > Setup tab > Library + Display > 'Maximum Screen Updates Per Second' have found to be a factor in reproducing this issue. We are investigating this issue more closely now at Serato HQ.
As a workaround please move your fader to the left until the pops and clicks stop and audio playback goes back to normal.

We have logged this bug and we do hope to bring a fix for this in a future release. However that being said I couldn't say exactly when that might be. Sorry for the inconvenience, this however is a great victory in how users working together can help discover causes or variables that can help solve issues. Thanks again to acemc for his insight.

Warm Regards
Dave W

Hi Dave,

I'm just following up on this issue.

I wanted to find out if you knew any more about whats causing the problem? For example, is the issue related to serato being incompatable with a component specific to some models of MBP?

If so, I'd consider getting a newer MBP, however I dont want to buy a new laptop only to find that I'm still unable to use Serato DJ without turning down the graphics updates.

Thanks for your help.

Currently this bug has been logged for investigation. We are not sure what is causing this yet. I wouldn't recommend purchasing a new computer in the hope this issue will be fixed, I couldn't say whether it would make any difference unfortunately.

Regards
Dave W

Sheeno - Maxstell said he was having this issue with a mid 2012 mac pro, so I certainly wouldn't purchase a new macbook thinking it would resolve this issue.
I reduced my screen updates to 10 per sec & have no more audio glitches.
If you are still having audio issues, perhaps double check your display settings in the enregy saver section of system preferences. Make sure it's set to "higher performance".

FINALLY!

After almost a year, I upgraded to 1.6 and.... NO POPS! SDJ works as it should.

There's a few bugs which I'll post in a new thread, but I'm really happy about this update. Those pops were making SDJ unusable for me, so thanks Serato team.

Clicks & pops gone. Good job Team Serato......

.. after 1 year .. thanks, but this was a long long long way.

Sorry it took as long as it did, until we can reproduce a bug in house we can't really do much. Once we could it was fixed within a short period of time. The fix has been in Serato DJ 1.6 BETA since it's public release in December. Glad to hear that you are all experiencing the right behaviour from the Numark NS6 now.

Regards
Dave W