Software help archive

A read-only archive of old serato.com help threads.

1.1 crashes XP in setup screen

Product
Scratch Live
Version
-
Hardware
iPad mini
Computer
-
OS
Platform
-
djjb 8:31 AM - 29 June, 2004
The 1.1 update has not worked for me. For more details about my issue, see forums.seratoscratchlive.com

Basically, everything is fine until I go to the setup screen. Within 5 seconds - and I don't have to touch a thing - windows tells me that SSL has encountered and error and has to close. If I don't go to the setup, I can play, but the sound is horrible - too hot, even with the gains way down and the meters nowhere near the red. If I quickly look at the setup screen (to keep from crashing) it was configured for line, matching current settings for my TTX's.

So now I'm back on 1.0. Any ideas? Please help.
eder 8:39 AM - 29 June, 2004
wow...i have the same issue and i seemed to have posted my prob RIGHT after you....mine sounds good as i was able to calibrate it before i upgraded....maybe we should try a clean install of 1.1, if that's possible (just installing the update only and see if it will work).
eder
djjb 9:33 AM - 29 June, 2004
Tried that. No go. Only difference now is that it crashes MUCH quicker when I go to the setup window.
djjb 9:35 AM - 29 June, 2004
Just read your message eder. Mine crashes whether or not the needles are on the vinyl - makes no difference.
djjb 10:23 AM - 29 June, 2004
I'm thinking that this has something to do with calibration. If the needles are on the vinyl, but it isn't spinning, it will crash almost immediately upon entering the setup screen. But if the vinyl is spinning, sometimes I can get in there for up to 7 or 8 seconds before it crashes, but usually 3 - 4 secs. is the norm in that case.

Enough time anyway to do some quick calibration, which (for the short time I can see it) looks pretty good. And as long as I don't have to go into the setup screen, everything else is now normal.
eder 4:33 PM - 29 June, 2004
that sucks, man. last night i tried taking all ssl stuff off my comp, only installing the 1.1 update, and then getting the drivers off of the cds and it works fine.
Shaun W 7:12 PM - 29 June, 2004
djjb~

Have you tried uninstalling the drivers? If not, I suggest completely uninstalling the drivers along with the old 1.0 version of SSL. Reinstall the 1.0 version and then install the new update 1.1. You do not need to uninstall the old version when installing the update.
djjb 9:47 PM - 29 June, 2004
Shaun, I will give your recommendation a try. Any good instructions on how best to uninstall the USB drivers?
djjb 4:06 AM - 30 June, 2004
Shaun, I tried your suggestion. I unstalled SSL. I looked around for some sort of Serato device/driver to uninstall, but found nothing. So I did the next best thing, and did a scrub of the registry for serato USB entries, and deleted the seratousb.inf and sys files. Then I reinstalled 1.0. Then installed 1.1 over that. Then I plugged in the scratch amp. As expected, a new device was detected, and I was prompted to install new drivers. I put the CD in, and let it do its thing. Then started up SSL. Went the setup screen, and still, it crashed. I went through and disabled as many background programs as I could, then tried it again, still crashes in the SSL setup screen.

So again, I uninstalled everything and then setup 1.0 again, and checked a lot of stuff, tested it, checked my system, devices, etc. There don't appear to be any problems. And 1.0 works just fine, and the setup screen does not crash.

Once I got 1.0 calibrated and optimized, I installed 1.1 (again). And it seems to work pretty well, as long as I don't go into the setup screen. If I have to, if I'm quick (no more than a few seconds) I can make still make setup changes. The calibration circles appear to look the same with the L/R and P/A knobs in the same place they were in 1.0. In fact, 1.1 does improve some things for me, such as the pitch seems to be much more stable in 1.1 - in now only varies between +/-.1% when quart locked, whereas before it was sometimes as bad as +/-.3%. And iTunes loads MUCH faster in 1.1.

My configuration is two TTX1's, set for line out, and SSL is set accordingly. I've tried using phono settings, with no discernable difference in either 1.0 or 1.1. I've tried all different settings for the USB buffer, again with no real discernable difference. The computer in question is WinXP (media center edition) 3.0GHz w/HT, 2 GB RAM (a Sony VAIO desktop). 160 GB HD (C; - 9.4 GB used, 4.6 GB free, D: - 31 GB used, 98 GB free). I can send you the windows generated crash report if you like, if you think that might help to resolve the issue.

At this point, I can use 1.1 since I don't often need to change the setup on this desktop PC, now that it is calibrated pretty well. But I certainly hope this gets fixed in the next update. Now, off to try my luck updating SSL on the PowerBook...
eder 5:22 AM - 30 June, 2004
don't install v 1.0. Try this (this worked for me:
uninstall EVERYTHING SSL RELATED. Then install v 1.1 ONLY. When you plug in the usb device, put the SSL 1.0 CD in the drive, but don't install anything off of the cd. When it asks you whether to look for the drivers automatically or manually, select manually and then have it search your cd drive. It will find the drivers needed and then it will successfully install the usb thingy. It should work now. I had a similar prob to you and this fixed it. Try this and then post feedback.
eder
Josh 5:32 AM - 30 June, 2004
hope that works, cheers for the insights eder! :-)
djjb 5:38 AM - 30 June, 2004
Thanks for the suggestion, but I've already done that method at least 3 times. I've pretty much exhausted every configuration and installation option I can, and all end up with the same result. I suspect it is a problem with one of the new dll's being used by SSL that doesn't agree with my PC.
Gramz 4:09 PM - 1 July, 2004
Having the same problem as djjb with 1.1 crashing on the setup screen on xp. Did an uninstall and reinstall with 1.1 and had no luck. i'll try removing the .dll files tonight and re installing.
djjb 10:16 PM - 3 July, 2004
The situation for me has improved somewhat. It doesn't seem to crash when the Scratch amp is not connected, and when it is, it now takes a lot longer to crash that it did before. The difference? My iPod is not in the iPod dock anymore. I don't know if that has anything to do with this, but who knows :)
DJ Finch 3:13 PM - 5 July, 2004
eder does this work? ---

I just purchased SSL. From what I am reading, people are suggesting to just install the update 1.1. Then when you plug in the USB, use the driver off the 1.0 CD. Is this correct, more or less never install the program off the CD or it will crash on setup? Also any other things I should do before installing? Is there a certain sequence, so I will experience minimal probs.

IBM G40 Laptop (Win XP)
P-4 @ 2.4 GHz
248 MB Ram
USB 2.0
Syntax Error 4:14 PM - 5 July, 2004
I've encountered the same annoying problem...
Help us please!!
I've tried uninstalling the drivers... (I think - a guide on this would be helpful... just to make sure we got them all)
Installed 1.1 w/o 1.0...
no dice...
Syntax Error 5:49 PM - 5 July, 2004
btw:

My sytem:

Shuttle SB61G2
P4 2.6c
512Mb PMI PC3200
Hitachi 120Gb 7200rpm 8mb Sata HDD
Powercolor Radeon 9800 Pro 128Mb
Audigy 2
Gigabyte 52x Combo

Windows XP Pro SP1
Josh 9:04 PM - 5 July, 2004
Quote:
eder does this work? ---

I just purchased SSL. From what I am reading, people are suggesting to just install the update 1.1. Then when you plug in the USB, use the driver off the 1.0 CD. Is this correct, more or less never install the program off the CD or it will crash on setup? Also any other things I should do before installing? Is there a certain sequence, so I will experience minimal probs.

IBM G40 Laptop (Win XP)
P-4 @ 2.4 GHz
248 MB Ram
USB 2.0


Not everyone is experiencing this, in fact so far we've been unable to reproduce this problem.
Josh 9:08 PM - 5 July, 2004
Quote:

Powercolor Radeon 9800 Pro 128Mb


What graphics card has everyone else got? This reminded me that ATI is notorious for strange conflicts.
Syntax Error 5:45 AM - 8 July, 2004
Quote:


Not everyone is experiencing this, in fact so far we've been unable to reproduce this problem.


then that must mean we're making it up, eh? :)
Josh 5:48 AM - 8 July, 2004
Quote:
Quote:


Not everyone is experiencing this, in fact so far we've been unable to reproduce this problem.


then that must mean we're making it up, eh? :)


why do you say that?
nik39 8:42 AM - 8 July, 2004
Its simply hard to find the cause of something which you cant reproduce by yourself. How do you want to examine a problem that never occurs on your system?
Syntax Error 10:42 AM - 8 July, 2004
Sorry Josh, I was making a joke... I tend to have a very dry sense of humor.... :)
djjb 6:57 AM - 9 July, 2004
Hey Josh - what it help if I emailed the crash report to you guys? It has something to do with the USB drivers and/or dlls I think. If I don't connect the box, flick on setup, SSL doesn't crash. Plug the box in, flick on setup, and it chokes. If you want the crash dump, just let me know where to email it.
Syntax Error 12:50 PM - 9 July, 2004
I'd be happy to send mine along to you as well...
BadCompany 9:16 PM - 9 July, 2004
The setup screen crash happens on my friend's toshiba A75-226... but it didnt happen w/ version 1.0 i think the problem occurs when installing the 1.0 drivers for the scratch box with the 1.1 update... not sure though
Josh 11:05 PM - 9 July, 2004
hey thanks guys, yes, please do send your crash logs to support@serato.com hopefully we can solve this soon for those affected. Wow I've never seen such a proactive, positive bunch of users!
nik39 1:00 AM - 10 July, 2004
Guys, where is the crash log stored? I asked in a different thread on this board about this (I also encountered crashes when exiting the app) and noone replied.
Syntax Error 10:26 AM - 10 July, 2004
I was just about to ask the same thing...
djjb 7:03 PM - 10 July, 2004
Here's how you can find it in XP. Start Dr. Watson, click Start, click Run, and then type drwtsn32. The app window will show you the path to log files and dmp files, among other settings. So after a program crash, just go to the directory and you should see the dump file.

Josh, I'll be sending the crash dump shortly.
nik39 7:31 PM - 10 July, 2004
Are you sure this is the debug file they are asking for? I thought maybe SSL has an own debug file...?
djjb 8:41 PM - 10 July, 2004
No, I wasn't talking about an SSL log, I was I just talking about the logs, dump files, etc. that Windows generates when an app crashes. I did look for some sort of SSL log, and found nothing, so if there is one, let us know where to look.

Re: my previous post about Dr. Watson - those files aren't the only ones that might be useful. I just went through getting all of this info put together, and it wasn't the simplest thing. I sent them the info from the Event View log (Control Panel, Admin Tools, Computer Mgmt).

Then there are the crash dumps that are generated when the app crashes. These generally get thrown somewhere in your temp folder. Problem is, after the Error Report window pops up, as soon as you either send or don't send it, the temp files get dumped. These may end up in the Dr. Watson logs/dumps, but I'm not sure. One of those files was over 5MB, so I doubt the information is going to be useful, and I'm not going to send it just yet.
Josh 4:37 AM - 12 July, 2004
Thanks djjb, got the crashlog.
Josh 4:40 AM - 12 July, 2004
A few posts back I asked for everyones graphics card/chipset.

Can everyone who experiences this problem and reads this thread please post as much info about their computer as possible, this would help identify potential conflicts and help us reproduce the bug here for testing.
djjb 4:47 PM - 12 July, 2004
Great, hope the logs help. As for my PC, its desktop Sony VAIO RZ-49Y. 160 GB HD, 2 GB RAM. The video is nVIDIA GeForce FX5200 128MB. Here is a link to a spec sheet for the PC: www.docs.sony.com. There is more specific info about it here: ciscdb.sel.sony.com
djjb 4:49 PM - 12 July, 2004
The first link put a . at the end of the URL, so try this:
www.docs.sony.com
djjb 1:05 AM - 18 July, 2004
Looks like 1107 fixed this issue - at least it did for me!
Willrock 2:10 PM - 18 July, 2004
Yep, I had the same prob but now everyhting works fine.
BadCompany 2:24 PM - 18 July, 2004
gonna try the update on my hommi's laptop (toshiba A75 - crashes on setup)... hes not computer literate so i'm his SL helper/care-taker/updater/bitch whatever you want to call it... lol