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Serato DJ it's not detecting DDJ-SX
A read-only archive of old serato.com help threads.

Serato DJ it's not detecting DDJ-SX

Product
Serato DJ Pro
Version
1.1.1
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Platform
-
Johnbeatfreak 6:53 PM - 2 January, 2013
No Device connected checked usb cable and bus listed as connected but not showing up in serato dj unistalled/Reinstalled serato dj & Pioneer asio drivers. Tried this on 3 different laptops all three of them windows 7 the main one i7 possessor
Serato, Support
Martin C 2:31 AM - 9 January, 2013
Hey Johnbeatfreak,

Was the DDJ-SX connected when installing the drivers?

If you go to control panel > sound, does the DDJ-SX appear here as a playback device? Please make sure it is NOT selected as a default playback device.

Do you have any other USB devices connected to your computer?
Johnbeatfreak 10:23 PM - 20 January, 2013
Tried to install on 3 different laptops of my own couldn't resolve issue tried it on Girlfriends laptop success ! Purchased new laptop installed and running fine the three laptops I previously tried all have Pro-tools LE & Pro Tools10 for M-box have a feeling the drivers were conflicting with DDJ-SX
Serato, Support
Martin C 10:27 PM - 20 January, 2013
Quote:
the three laptops I previously tried all have Pro-tools LE & Pro Tools10 for M-box have a feeling the drivers were conflicting with DDJ-SX


This is possible, I have seen these drivers cause similar issues with other devices in the past.

What about trying to install the drivers on one of those computers?

Are you able to provide any answers to these questions:

Quote:
Was the DDJ-SX connected when installing the drivers?

If you go to control panel > sound, does the DDJ-SX appear here as a playback device? Please make sure it is NOT selected as a default playback device.

Do you have any other USB devices connected to your computer?
thom1111 5:13 PM - 22 January, 2013
im having exactly the same problem no other usb devices connected to my pc. when i go to control panel > sound, does the DDJ-SX appear here as a playback device. It shows my ddj sx there as well.

Regards,

Thom
Serato, Support
Martin C 1:24 AM - 23 January, 2013
Hey thom1111,

We can definitely help you, but it would be easier I think if you could create a separate help request so that someone can troubleshoot with you individually. However you are more than welcome to continue tracking this help request to try some of the suggestions.

Thanks :)
thom1111 2:05 AM - 23 January, 2013
Hello Martin C,

Sorry for posting several times concerning the same issue :)

I made a topic myself with all the details of it on the forum, didnt see how i could edit post so i had to reply a lot of times on my own topic for additional details i forgot.

Best of regards,

Thom
Majick_D 10:04 AM - 23 January, 2013
hi there, i having a same problem...
so what should i do now ?

regard.
10:04 AM, 23 Jan 2013
Majick_D attached a file: untitled.bmp
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Serato, Support
Martin C 11:15 AM - 24 January, 2013
Hey thom1111,

I see that Jamie is helping you via the forum and email. It is best that you keep your questions to one help request/support channel in order to avoid confusion.

Majick_D,

I see in your help request (and this help request for the DDJ-SX, however, you are attempting to use the DDJ-S1 and ITCH. Please be patient, someone will respond to your help request as soon as possible!

Thanks :)
thom1111 12:42 PM - 24 January, 2013
Hello Martin C,

Yes, i already heard it from Jamie. My apologies for the inconvenience. Will stick to my own thread from now :)
Serato, Support
Martin C 5:18 AM - 25 January, 2013
Ok, thanks thom1111 :)