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system preferences issues
A read-only archive of old serato.com help threads.

system preferences issues

Product
Scratch Live
Version
2.4.3
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
djsergioluiz 4:06 AM - 28 September, 2012
When I click on the sl3 icon in my Mac system preferences I get an error that says "To use the "sl3 control panel" preferences pane, system preferences must quit and reopen". This error keeps popping up each time my Mac system preferences reopens.
I did not see this error until I upgraded to OSX Mountain Lion. I just now upgraded my Scratchlive to 2.4.3 but the problem is still happening. Please advise if you can assist.

Thank you!
Rane, Support
Chad S. 5:02 PM - 28 September, 2012
Yes, we have seen this and have been able to easily duplicate it. We are investigating the solution and hopefully soon I will be able to update this thread.
djsergioluiz 5:00 PM - 3 October, 2012
ok I'll wait for the solution
Rane, Support
Chad S. 7:51 PM - 3 October, 2012
cheers ;)
Serato, Support
Martin C 10:03 AM - 4 October, 2012
Hey djsergioluiz,

Does this happen even if Scratch Live is closed? And you simply opening your System preferences?

Or does this issue ONLY happen when Scratch Live is open?
fivehills 11:47 AM - 4 October, 2012
hey martin

I have the same problem.
I tried it with closed and open program.
also with connected and disconnected sixty two mixer
im on osx 10.8.2 and scratch live 2.4.3
always reopen the system preferences with the same message
djsergioluiz 2:11 PM - 4 October, 2012
Hey Martin, happens to me the same thing is happening with Fivehills
Rane, Support
Chad S. 6:10 PM - 4 October, 2012
Thanks guys, we've collected some good data and can easily reproduce it here. Reproducing it is the first step in fixing it. Hopefully we'll have an update soon for ya.
djsergioluiz 6:05 PM - 12 October, 2012
until now nothing?
Rane, Support
Chad S. 10:39 PM - 12 October, 2012
djsergioluiz - which hardware unit are you using?
andyt23 10:42 PM - 12 October, 2012
btw, i'm having the same issue. i have a sixty-one.
djsergioluiz 5:50 PM - 14 October, 2012
Now im using the Rane Sixty two and SL3. the problem is the same.
When I click on the sl3 icon or Sixty two icon in my Mac system preferences I get an error that says "To use the "sl3 control panel" or "sixty two panel" preferences pane, system preferences must quit and reopen". This error keeps popping up each time my Mac system preferences reopens.
Rane, Support
Chad S. 5:49 PM - 15 October, 2012
The permenant fix is being tested as we speak :)
djsergioluiz 10:41 PM - 15 October, 2012
thankj you...
djsergioluiz 7:44 PM - 23 October, 2012
How long for a permanent fix?
Rane, Support
Chad S. 9:48 PM - 24 October, 2012
djsergioluiz - they are ready to go. Please email me at chads@rane.com and I can email them to you. They should be posted on the website soon.