Someone can help me. I need to know if software or hardware problem I can't make live's with this huge failure

HI skrachnbass,

Is it happening with particular tracks? have you analysed your library and deleted corrupt files?
serato.com

Matt P

hi matt. I think that happens with random tracks.Always analyze the tracks and delete the corrupt files. never occurred me with ssl...
Thanks for your time...

some solution please???

I need to know if software or hardware...I take it to repair???

Hi skrachnbass,
I had a similar issue.
two times .. at the beginning ( fortunatly I was at home )
the sound start storted .. and in 45 second sound become good.

The second time .. I was live .. and sounf start dirtorded ...
unfortunatly PANIC, I power-ed off/on the VCI and ITCH .. after that sound was again good.
So now I'm not sure if the problem was HW or SW

Then I tried agin the reproduce the bug .. but nothing ...

Nothing special ... the same traks alway already played ...

Waiting for a Serato investigation, ( if they are able to replicate ) ...
If this problem happens again, we need to do the following think:
- change the buffer size ( latency )
- try power cycling the unit & if that doesn't work,
- leave the unit powered on and connected and just restart ITCH

if changing the buffer or power cycling the unit doesn't work then it's a bug in ITCH.
( NOTE: These suggestions came srom Serato Team )

I try everything and nothing worksi but i observed is that the signal goes wrong in vumeter...different tracks crash,different buffer crash.power
cycling the unit is the only solution...

so you are able to replicate this issue ?

and at the same time the sound become distorted?

this is a good information ...
I hope Serato guys can give us more details.

and at the same time the sound become distorted?
yes when the music begins to recover from the crash, the signal in the leds also rises.

do you have a sequence /step to replicate this issue ?

Sorry i have a bad englsh im from spain...i dont understand your question

you are able to replicate the problem?
Or this problem happened just one time and no more after ?

Because if you are able to replicate the problem you can do for the Serato guys more test.

this ocurred several times...I hope the serato guys take this into account.Is the biggest bug!

Hi skrachnbass,

Are you saying that this just happens randomly? or does this happen after a particular action, like loading a track to a deck?

Does this last for around a minute? & does power cycling the unit fix the issue?

Also, are you recording in ITCH at the time this occurs?

Thanks.

Hi zeb!

Are you saying that this just happens randomly? or does this happen after a particular action, like loading a track to a deck?
Randoml

Does this last for around a minute? & does power cycling the unit fix the issue?
from the 30 minute approximately it can happen / yes

Also, are you recording in ITCH at the time this occurs?
No recording

Thanks for the feedback, we're going to look into a fix.

Cheers.

Hi Zeb,
are you able to replicate this issue ?

I have not reproduced this yet but I'm going to try & do so.

Hi skrachnbass, just to summarize ..
with your set-up the problem happens often ( after 3 minutes )
when the problem happens …
- you tried to change the latency
- tried to load a new track
but the problem ( low level and sound distorted ) remains ( BUT without crash )
right ?

then to solve the issue, you need to power off / power on the VCI, BUT leaving ITCH running.
right?

Please can you confirm if my sentence are correct ?
if not please update it.

just for test .. do you have anther USB cable, to replace the original one?
And moreover .. can you tell me with MBP do you have ?

hi gevola all is correct, i change the cable. MBP do you refear to laptop? i have macbook white 2.1ghz 2gb ram

Hi skrachnbass,

do you use Serato Video?

If so do you link video files to audio files?

Also, do you disable wifi & bluetooth when you DJ?

Hi zeb, i no use video, bluetooth and wifi disables.

Hi skrachnbass,

unfortunately I have not been able to reproduce this, so for now all we can really do is eliminate things as a possible cause until we narrow things down.

Is 2.2.1 the first version of ITCH you have used?

Do you keep your music library on an external hard drive or your computers internal hard drive?

Do you regularly repair your disk permissions?

I see on your profile page you have listed Scratch Live & the SL1 as products you use, do you still currently use this setup? Have you had any similar issues with this setup in the past?

Hi Zeb!


No, never

the beta 2.2.2.1.2 not solve this big problem.

I think I'm experiencing the same problem. I've played 2 gigs with the 380 and both times it happened (once per gig.) I didn't wait very long (15 seconds maybe) before unplugging/replugging the USB cable between computer and VCI, which fixed the problem. It seemed random, it didn't coincide with a track load or any feature use.

The sound becomes quiet and distorted, it sounds a similar to a bit crusher effect (I didn't use any effects all night during either gig, double-checked that FX were off when the problem happened).

Macbook 2.4Ghz c2d, 4GB of Ram, 500GB internal drive (no external drive used), all files analyzed/corrupt files removed, computer optimized per Serato's instructions (wifi adapter off, etc)...

forgot to add: OSX 10.6.8

hi bleepcore!
You tried the last beta? it's possible solves this problem

Haven't tried beta yet, perhaps I will give it a try =)

I have had this same problem, first with the 380 version of Itch, then with at least one of the betas.

I only play video files.

It strikes at random.

It sounds like the sort of granular bitcrushed sounds you get when messing with the buffer in a DAW, so maybe it's related to the buffer somehow? Though it's struck me at both short and long buffer settings.

H XRM5 !!!
this problem don't have any relation with the buffer. It is possible that could be a hardware prolem. Whats your computer???

I wasn't saying it had anything to do with buffer settings in Itch because it didn't seem to on my setup.

I'm just saying that the only time I've heard that kind of sound is in other software--when you're in a DAW like Live for instance and change the buffer size while tracks are going, the signal fries out and has to catch back up.

Ok! sorry not understanding...
I'm refer vci-380 hardware not computer hardware.

I'm experiencing this as well. Happened twice on my gig yesterday, 3 times on sat. It sounds like i had braker or crusher effect on. Music cuts out for a second and makes wierd sound before it comes back to normal. This is whhy i hate itch! Never a dull moment with this program. The ssl mapper out yet?

Now that Serato's pushing the "DJ" update and Pioneer controller, don't hold your breath.

From the looks of things, they're behind their deadline. You have to think the original plan would have been to have product to display @ the BPM show if they intend to ship in a month & a half, but they don't even have screenshots.

If Vestax was waiting on Serato for any help related to the mapping, count on this one working out more like "the Bridge for Itch," at least until next summer.

With 2.2.2?

Hi skrachnbass,

I believe your issue is related to the issue of users reporting random dropouts. Its almost impossible to diagnose this problem. We are unable to faithfully recreate this problem, therefore making it unable to identify the cause.
If there is any thing that you can think that will help us identify the cause. Please
Let us know

Matt P