Serato Video General Discussion

Talk about Serato Video and Video-SL.

My serial number is registered to another user account/blacklisted

Martin C 3:01 AM - 30 March, 2012
When upgrading your Video-SL license for use with Serato Video you may receive either one of the follow messages:

The Video-SL serial number you are using is linked to another Serato.com account

This may be because you purchased the plugin using a different user account to the one you are logged in to, or you may have registered the plugin to a different user account in the past.

By logging into Serato.com using the email that the plugin is registered to, you will be able to upgrade your license.

The Video-SL serial number you are using has been blacklisted by Serato

This serial number has been checked multiple times by our serial checking system. If you are the rightful owner of the plugin, please email support@serato.com with your serial number and proof of purchase/evidence of Video-SL product.

PLEASE DO NOT POST YOUR SERIAL NUMBER ON THE FORUM

Thanks
3:02 AM, 30 Mar 2012
Discussion locked by Martin C
3:02 AM, 30 Mar 2012
Discussion moved to Serato Video and Video-SL General Discussion