Software help archive

A read-only archive of old serato.com help threads.

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Product
Scratch Live
Version
2.3.3
Hardware
Rane SL4
Computer
Mac
OS
Platform
-
Code:E 11:35 PM - 10 February, 2012
Ok so I like to change the view i sort everything by all the time during the night. Sometime by key or BPM, or artist.

My problem is when i hit sort by artist, or by KEY its like it breaks all the tracks up in each create into different sections and sorts about half of the tracks then at the end the second half start to sort. they are all in order but not in one list. It is making thing very difficult. I just deleted my V2 database file and relaunch serato and now the problem is even worse. more tracks are doing it. It appears to only be video 's in the second section. I did have the issues other people where having with 2.2.2. corrupting files. but thats not whats happening all files play fine... I will attached some pics. I could really use some help before my gig tonight. Oh on a side note. when i sort by BPM everything sorts fine. and in order. Also to note these create's contain both video and audio tracks.
11:36 PM, 10 Feb 2012
Code:E attached a file: Screen shot 2012-02-10 at 3.36.08 PM.png
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11:37 PM, 10 Feb 2012
Code:E attached a file: Screen shot 2012-02-10 at 3.36.27 PM.png
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Code:E 11:38 PM - 10 February, 2012
Notice how in those 2 photos i have them sorted one by artist and the other by key, and all of the bottom tracks are the same. So those other tracks must have something in common that is stoping them for sorting correctly, I really need to try and fix this ASAP. I really hope someone (maybe not a serato staff member since its the wee hours of the morning over there) can help ASAP.
Code:E 11:45 PM - 10 February, 2012
heres the photo links so anybody else can see what im talking about.

fbcdn-sphotos-a.akamaihd.net
fbcdn-sphotos-a.akamaihd.net
Culprit 11:56 PM - 10 February, 2012
do you have custom crates view selected in options?
Code:E 11:58 PM - 10 February, 2012
I did, and just turned it off and nothing seemed to change.

Im pretty sure that all of the tracks in the second half have all been analyzed with that new system added in 2.3 i think it was.
Code:E 11:59 PM - 10 February, 2012
Oh wait i lied after restarting serato that help alot, but still no all of the tracks.
12:01 AM, 11 Feb 2012
Code:E attached a file: Screen shot 2012-02-10 at 4.00.48 PM.png
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12:01 AM, 11 Feb 2012
Code:E attached a file: Screen shot 2012-02-10 at 4.00.58 PM.png
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Code:E 12:05 AM - 11 February, 2012
There are the new photos, Thank you so much Culprit, at least with only like 20 songs out of order i will be all good for tonight. But i would like to adress this problem fully if someone from serato can get back to be.

Also this pic are of 1 create containing a few hundred songs I have 15 (or so) more creates with the same problem of a few tracks at the end that wont sort by any other method other than BPM.

fbcdn-sphotos-a.akamaihd.net
fbcdn-sphotos-a.akamaihd.net
tomatoslice 12:44 AM - 11 February, 2012
got your message, Code.
i have never seen this problem but will try to look into it more after my gig tonight.
Code:E 12:58 AM - 11 February, 2012
Thanks :)
Culprit 7:04 PM - 11 February, 2012
hey code,

can we get a full screen shot? i wanna see your crate structure
Code:E 6:20 PM - 11 May, 2012
Serato guys i really need a hand with this. This issue needs to be taken care of asap!
Serato, Support
David Wood 2:55 AM - 14 May, 2012
Hey Code:E,

Can you attach a few of these video files. Also maybe if you can attach your _Serato_ Folder i'll have a look at it.

Regards
Dave W
3:22 AM, 14 May 2012
Code:E attached a file: _Serato_.zip
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4:00 AM, 28 May 2012
This help request has been closed due to inactivity.