Software help archive

A read-only archive of old serato.com help threads.

serato dj intro release for ergo-v

Product
Serato DJ Intro
Version
dont-know
Hardware
Pioneer DJ DDJ-ERGO
Computer
Mac
OS
Platform
-
Will V 5:03 AM - 10 December, 2011
When in Dec 2011 will serato dj-intro be released for the pioneer ergo-v??

Shantisan 7:41 PM - 11 December, 2011
I would also love to know when the new Dj Intro version will be launched! Or is there a beta version already to run the DDJ Ergo?
Serato, Forum Moderator
Logan D 1:10 AM - 12 December, 2011
Hey guys,

Serato DJ Intro for the DDJ-Ergo is not far off at all. I can't give you a date but keep checking the downloads page for a version update, it's almost there :)
Ryan Khaled 2:26 AM - 14 December, 2011
Just purchased an ERGO and in anxious on when Serato will release the mapping for it
Serato, Forum Moderator
Logan D 3:56 AM - 14 December, 2011
Hey Ryan Khaled,

Very soon! I can't give out release dates but you aren't far off from enjoying your ergo :)
Ryan Khaled 6:47 AM - 14 December, 2011
Hi Logan,

Thanks.. im really looking forward on using DJ intro on my ERGO
Shantisan 2:15 PM - 14 December, 2011
Quote:
Hi Logan,Thanks.. im really looking forward on using DJ intro on my ERGO

Me too! After 15 years of playing vinyl it seems like a new challenge!
uscompatible 12:27 AM - 15 December, 2011
i can not wait any longer i think i will die tomorrow
Serato, Forum Moderator
Logan D 12:53 AM - 15 December, 2011
You might not have to die tommorow ;)
Ryan Khaled 1:13 AM - 15 December, 2011
Quote:
You might not have to die tommorow ;)


dont tease us! :(
Serato, Forum Moderator
Logan D 4:09 AM - 15 December, 2011
I have a present for you lovely people : serato.com

Enjoy :)
Ryan Khaled 4:22 AM - 15 December, 2011
Thanks Logan! it works perfectly!
Shantisan 5:07 AM - 15 December, 2011
Thanks Logan! Fantastic!
Ryan Khaled 5:31 AM - 15 December, 2011
Logan.. the Jogwheel are reversed.. i mean when i turn the jogwheels clockwise DJ intro reads it as counter clockwise
Shantisan 7:16 AM - 15 December, 2011
Quote:
Logan.. the Jogwheel are reversed.. i mean when i turn the jogwheels clockwise DJ intro reads it as counter clockwise

Yes, and in addition to that the jog wheels seem to be doing what they want! Any form of scratching or searching/ fixing cue points is impossible!
Ryan Khaled 7:40 AM - 15 December, 2011
i found the fix.. Just make sure your Ergo is updated with the latest firmware and driver.. and it will work perfectly... although the pulses dont work properly
Shantisan 7:46 AM - 15 December, 2011
Quote:
i found the fix.. Just make sure your Ergo is updated with the latest firmware and driver.. and it will work perfectly... although the pulses dont work properly

Ryan- do you use mac or pc?
Ryan Khaled 7:59 AM - 15 December, 2011
i use PC
Shantisan 8:09 AM - 15 December, 2011
is there also something like a latest firmware for mac? The controler doesn't need to be installed....
Shantisan 8:13 AM - 15 December, 2011
Quote:
is there also something like a latest firmware for mac? The controler doesn't need to be installed....

I found it- there is a firmware update for the controler..
www.pioneer.eu
Serato, Forum Moderator
Logan D 2:39 AM - 16 December, 2011
Yeah make sure you guys have the latest firmware installed from the Pioneer site ^
Ryan Khaled 8:15 AM - 16 December, 2011
Hey Logan,

Will the Pulse go back on future updates?
JamesN 10:31 AM - 16 December, 2011
I installed the latest firmware for the Ergo, and also made sure I had the latest version of Intro. I still am having some play with the jogwheels though. There is just not any REAL control over the track. The whole reversed jog too.. is a bit aggravating. I'm sure you guys were anxious to get it out, just like everyone else was anxious to get it. So I'm sure there will be plenty of bugs to work out in the next how ever long.
DJ801 7:58 AM - 17 December, 2011
i have the same problem as JamesN

the jogwheels are impossible to control the song and its reversed.

i have updated everything including the firmware etc.

is anybody else having this problem? its pretty much unusable for me right now\

thanks
DJ Thomazi 2:18 PM - 17 December, 2011
Hei. I have the same problem with the jog wheels.
Hope soon it will be a update soon.....
i also have a problem to change the pitch from -+8 to -+10-+16 and so on....
Is somebody else have that problem?

Also miss a master tempo on this.
But evering thing else is perfect......the Serato Intro is 1000 times better than the program
the Ergo was deliverd with.

Take care
DJ Thomazi 2:26 PM - 17 December, 2011
Okay....
I updated the new Fireware.....And now the jogweel and scrathing works fine =)

For Norwegian see this link and install new fireware:

www.pioneer.eu
gvybz 1:04 AM - 19 December, 2011
why is there mic delay?
DJ801 6:05 PM - 19 December, 2011
Quote:
Okay....
I updated the new Fireware.....And now the jogweel and scrathing works fine =)

For Norwegian see this link and install new fireware:

www.pioneer.eu


i updated the firmware multiple times and re-downloaded the program. some people are having problems and some people aeren't

work with tech it seems that if you have 64-bit windows, its not working....can others confirm this

also if a serato admin could chime in on the jogwheels that would be great!!

thanks
DJ801 6:05 PM - 19 December, 2011
Quote:
I installed the latest firmware for the Ergo, and also made sure I had the latest version of Intro. I still am having some play with the jogwheels though. There is just not any REAL control over the track. The whole reversed jog too.. is a bit aggravating. I'm sure you guys were anxious to get it out, just like everyone else was anxious to get it. So I'm sure there will be plenty of bugs to work out in the next how ever long.


experiencing same exact problem your having! do you have a 64-bit windows 7 os?
DJ801 6:06 PM - 19 December, 2011
Quote:
Yeah make sure you guys have the latest firmware installed from the Pioneer site ^


what if that is not doing the trick?
Serato, Forum Moderator
Logan D 10:30 PM - 19 December, 2011
Hey DJ801,

Sorry you are having problems. What exactly do the jog wheels do? When you press play does the waveform play backwards? Have you tried using it on another computer? same problem?

Not sure what this is yet but I'm sure we can figure it out.
DJ801 3:31 AM - 20 December, 2011
Quote:
Hey DJ801,

Sorry you are having problems. What exactly do the jog wheels do? When you press play does the waveform play backwards? Have you tried using it on another computer? same problem?

Not sure what this is yet but I'm sure we can figure it out.


the jogwheels seem to be going in reverse and they tend to go way to fast when you touch them giving you basically no control.

i haven't tried on other computers but asking around here on this forum and others that have the ergo it seems to be a windows 64 bit problem. For some reason it seems the firmware/software is not adjusting accordingly
Dafluke 7:18 PM - 21 December, 2011
I'm running Win 64 bit on 2 separate laptops and the jog wheels work fine on both of them. Maybe try uninstalling everything and start over from scratch? Make sure you have the following installed:

1. Pioneer Ergo driver: pioneer.jp
2. Pioneer Ergo firmware: pioneer.jp
3. Serato DJ Intro software

It's possible the firmware of the Ergo unit itself may not have been upgraded. Make sure it's on firmware version 1.10.

Hope that helps
Serato, Forum Moderator
Logan D 10:54 PM - 22 December, 2011
Yeah it might be a good idea to do this :
- Connect the Ergo
- Click Start and type in 'Device Manager'
- Open it up and open 'Universal Serial Bus Controllers' and right-click and uninstall anything that says 'Pioneer Ergo' (or something similar)
- Now open the 'Sound Video and Game Controllers' tab and do the same.
- Disconnect the Ergo and run the Intro installer again, making sure to connect it again when prompted.

Does that fix it or does it still happen?
11:00 PM, 5 Jan 2012
This help request has been closed due to inactivity.