Software help archive

Support
serato wont load music after restarting computer
A read-only archive of old serato.com help threads.

serato wont load music after restarting computer

Product
Scratch Live
Version
2.3.1
Hardware
Rane TTM 57SL
Computer
Mac
OS
Platform
-
DJ.T.BOOGIE 5:35 PM - 18 November, 2011
please help !! couldnt work last night and gotta work tonight!!
so i had to reformat mbp hard drive i saved serato files and when i put all my apps back i put the serato files back in music ..but home is named different on computer now and when i open serato it wont load my external or crates i tried relocate lost file and it found my recordings but my crates and external are not showing therefore no music.
a few crates load however, but the music in them are missing some of those crates have no music but has a recorded mix shows up
please help
ps its windy here and my internet is in and out thanks
DJ.T.BOOGIE 5:40 PM - 18 November, 2011
also when i close serato ..it takes forever to close bout 15 mins r more
Rane, Support
Chad S. 6:04 PM - 18 November, 2011
Good talking to you on the phone, here are the things to try.

For testing move some music to the internal HD. Put the external on the other side of the room.

Open scratch live and build a new crate from that folder. Close the program.

Does it close in normal time?

Open the program again, is the crate and all of it's music still there?
DJ.T.BOOGIE 6:51 PM - 18 November, 2011
still waiting on it to close almost 40 mins now..
Rane, Support
Chad S. 7:08 PM - 18 November, 2011
Time to force quit :)
DJ.T.BOOGIE 7:11 PM - 18 November, 2011
ok i put the music on cpu so im gonna quit then reopen serato after unhooking external hd
DJ.T.BOOGIE 7:21 PM - 18 November, 2011
made crateserato closed instantlyreopened crate still there
DJ.T.BOOGIE 8:07 PM - 18 November, 2011
what to try next?
thanks for helping me out too
Rane, Support
Chad S. 8:11 PM - 18 November, 2011
So the external HD seems to be the issue.

How much free space do you have left on it?

What brand and total size is it?

What format is the HD?
DJ.T.BOOGIE 8:20 PM - 18 November, 2011
mac extended journal 1500gb seagate goflex
120gb free
Rane, Support
Chad S. 8:28 PM - 18 November, 2011
We usually recommend 10-15% free space which you are under that threshold. Ideally 150-200Gb of free space is what you are after.

Once you clear that up, we might then rename the DatabasV2 file because it has most likely been corrupted with the force quits.

Scratch Live writes it's info to memory when you close the program. That is when it is freezing, when it tries to communicate with the external HD. If you then force quit or it crashes it most likely wasn't able to commit all of your new info to its memory.
DJ.T.BOOGIE 8:31 PM - 18 November, 2011
ok cleaning the recycle bin now then will clear some space
Rane, Support
Chad S. 8:37 PM - 18 November, 2011
cool, let me know how it goes :)
DJ.T.BOOGIE 9:09 PM - 18 November, 2011
ok i have160 gb free now im copyin my karaoke to another drive ..once i erase that it will give me 118 more which will be 288gb free but the transfer say 2 more hours to complete
Rane, Support
Chad S. 10:01 PM - 18 November, 2011
Ok.

What format were the karaoke files? Were they mp3+g? Were they part of your Scratch Live library or had you tried to import them and then upon closing is when you ran into these issues?
DJ.T.BOOGIE 10:04 PM - 18 November, 2011
no they imported once but i deleted them out database bout a month or less ago
they were cdg
DJ.T.BOOGIE 10:09 PM - 18 November, 2011
issues started after having to reinstall leopard and all programs everything was a succes but serato database
Rane, Support
Chad S. 10:41 PM - 18 November, 2011
Yeah, sometimes things get left out or re ordered when using time machine or backups.
DJ.T.BOOGIE 10:58 PM - 18 November, 2011
ok i have 278.75 gb free space what's next
to try
DJ.T.BOOGIE 12:10 AM - 19 November, 2011
r we gonna redo the database
DJ.T.BOOGIE 12:44 AM - 19 November, 2011
so i renamed both database v2 files opened serato and voila!! music crates appeared and music is scanning in! this took me two days to figureout! now lets hope its ok when it finish scanning !! so i guess mydatabase was corrupted !!
Rane, Support
Chad S. 5:23 PM - 21 November, 2011
Sweet! I am back from my weekend and this is good news to read. Let me know if everything is going well.
DJ.T.BOOGIE 12:24 AM - 22 November, 2011
well fridays gig wentok..saturday wentwell also..
lots ofanalizing stil a lottasongdmissing info and serato has crashed numerous times tryin to analyze
Rane, Support
Chad S. 12:35 AM - 22 November, 2011
In some cases of really bad files, the overview builder will crash in the process. If you saw which file it was working on while it crashed, great. Open Scratch Live again and remove it. Then continue Analyzing the files.

If you don't see which file it was working on, you can check your overviewbuilder.log file. It is located - Macintosh Hd / User / music / _Serato_ / overviewbuilder.log. Find the file at the bottom of the list and then open Scratch Live and remove it from the library.

Proceed again with Analyzing the files.
DJ.T.BOOGIE 6:44 PM - 22 November, 2011
***
DJ.T.BOOGIE 7:01 PM - 22 November, 2011
dont think i did it right lol sorry can you please erase ..tryin to add file
Rane, Support
Chad S. 7:35 PM - 22 November, 2011
cool, will do
DJ.T.BOOGIE 7:58 PM - 22 November, 2011
hey chad did you get the attached file? thanks again for your help with this
Rane, Support
Chad S. 8:00 PM - 22 November, 2011
I saw it but it was jibberish to me. I'm not on the software side of things, that would be Serato.
DJ.T.BOOGIE 8:04 PM - 22 November, 2011
oh ok lol