i would try re-downloading the driver from Numark...may need a newer driver...

Mine works on my PC and iMac equally well...

Yeah it could of been a bad download. Try it again and see what happens.

Hi Cheps,

as DJ_Instigator said, the Mixdeck does need specific drivers. You can download them from here> www.numark.com

Hope that helps!

Mathew

ok il download the drivers
il let you know what happens
but thanks everyone

So i downloaded the 2.0.2. driver and installed them , then i opened serato dj intro and nothing, still with the device hardware not connected popup.... i then downloaded the 1.6.9. driver for mac and still the same.....everytime i open serato only one channel is displayed....wha else can i do?

Try different usb ports and downloading the DJ Intro software again. There's very little that can go wrong with the mixdeck as apart from the drivers it should be fairly straightforward.

Did you try the 2.0.2 driver after the last 1.6.9 install? There's a troubleshooting workaround where you remove the 2.0.2, install the 1.6.9, then remove that and reinstall 2.0.2 again.

I have the exact same Problem
i have MAC OSX Lion
and Latest Numark Mixdeck drivers. all of a sudden it stopped working for me i don't know why!

probably not going to be of any help, but try updating the firmware of the decks...

So i have tried removing and downloading the new drivers but no luck... i also re instaled the dj intro program and also no luck....even tho i have a mac would any of the windows drivers work haha... i know it sounds silly but i would really want serato to work with my mac and mix deck

Can you check that the Mixdeck is NOT selected as a soundcard in your sound preferences please. If it is, uncheck it then try again. We had someone that had another dj program installed and it was selecting the Mixdeck as a soundcard, over writing DJ Intro, and we think this may be similar.

Let us know how that goes.

Do you mean to check traktors settings?....i can get traktor to work but cannot get dj intro to work. Is it a problem tht i have traktor installed in my computer, that its not letting dj intro work?

No it shouldn't be a problem. I have Traktor, VDJ, DJ Decks, Serato Scratch Live and Dj Intro all on my computer and everything works fine...

he meant your computer output... are you on a mac or pc?

mac go to system preferences > sound > sound output and make sure the output is system output

PC press the sound icon in the taskbar, open mixer, file, options and also make sure mixdeck audio is NOT selected

correct gcastro.

We did have one person who had traktor selected as a soundcard and it was stopping DJ Intro from working, but it was only one, it wasn't a known/widespread problem.

As the soundinsurgent said, it works fine for him and many others.

I have VDJ, Traktor, and PCDJ on as well...no issues.

gcastro723 I use a Mac...so i change the preferences while im running the dj intro and mixdeck connected right?

i put a screenshot of what I see, i tried to change the output settings but there is only the internal output option....and my mixdeck was on and connected

intro doesn't have to be running, but if it shows up as a usb device rather than the 'Mixdeck', try reconnecting the device, and try a different usb port, this has been known to fix issues.

so i think i might have one of those exceptions issues... i followed all our your guys advice... i looked into system prefrences>sound and the only option whilw i had my mixdeck connected was, "internal output" as in the computer speakers...the numark audio panel said it was connected.... so i removed all the drivers, and checked again under sound out put and the computer did recognized the mixdeck ....but since there was no drivers installled neither tracktor or dj intro will connect to the mixdeck....so im back to square one... i cant connect ... ive triied installing and unstalling all drivers for the mac..( the 1.6.9 seems to work well with traktor, but the 2.0.1 has some issues, but dj intro does not read any)....any other advice.... is there a place i can go to and have them fix my issue?

my computer specs:
MacBook pro
Mac Os X
Processor 2.26 Ghz Intel Core Duo
Memory 2 Gb 1067 Mhz DDr3

idk if that helps

try disconnecting a reconnecting a couple of times, perhaps with a different usb port, does it come up under sound devices now?

i tried and nothing haha

sounds like a bad USB cord.

i dont really think its the cord.... i tested the mixdeck with dj intro in my friends pc and it worked just fine...the problem is getting the Mac to work because i have all my music there ...and evrybody has no problem with thier mac and dj intro except me haha

let's see if your unit is sending any midi messages, see here for instructions> serato.com