Software help archive

Support
Output window
A read-only archive of old serato.com help threads.

Output window

Product
Video-SL
Version
Video-SL 1.2.0
Scratch Live 2.3.1
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
Dj matty k 5:32 PM - 5 November, 2011
Hi had a very strange problem last night couldnt get the output window up when you first open video sl it pops up but then disapears try clicking the middle screen and it wont come up its not behind serato either but when you click fullscreen it goes full screen no prob is this a bug with lion and sl ??

Cheer matt
Serato, Forum Moderator
Samuel S 12:36 AM - 8 November, 2011
Hey Dj matty k,

This could be a bug with OSX Lion and Video-SL. Video-SL is not currently supported with OSX Lion due to a couple of known issues that we are looking to resolve. I will try and reproduce this here though and get back to you with some more info :)

Sam.
Dj matty k 12:55 AM - 8 November, 2011
Cheers sam :-)
Serato, Forum Moderator
Samuel S 1:15 AM - 8 November, 2011
I couldn't seem to reproduce this here on my end. Are you using an external monitor or projector at all? Can you also let me know which hardware and which library/deck views you are using?

Sam.
Dj matty k 2:40 AM - 8 November, 2011
Hi yeah using a projector at the time with a sl3 hardware the library veiw was the normall one and the deck veiw was horizontal at the time sl was open at the time aswell

I could see the second screen on the projector of the laptop just couldnt double click the centre window to open a output window to drag the that screen

Cheers matt
Serato, Forum Moderator
Samuel S 9:52 PM - 8 November, 2011
Unfortunately I still can't manage to reproduce this. Can you please let me know your exact computer specs? Can you maybe take a video or screen capture of this happening?

Sam.
djmattmaticsdet 8:37 PM - 9 November, 2011
I had this exact same problem at my gig on Saturday. intel i7 with 8gb of ram , lion, and video sl. Every time the output window would disappear after clicking video sl tab. If it did appear I was unable to minimize it to a smaller size and drag it to my external monitors. Eventually somehow I got it to work, but it was nerve racking. Please come out with a patch for lion!
Dj matty k 8:40 PM - 9 November, 2011
15-inch: 2.4 GHz
2.4GHz quad-core
Intel Core i7
4GB 1333MHz
750GB 5400-rpm1
Intel HD Graphics 3000
AMD Radeon HD 6770M with 1GB GDDR5

hi Sam this is the spec of the mac I will try and and get a screen shot aswell