Hey Rodrigo,

Can you please let me know your complete computer specs? Can you also let me know if you are using keylock/master tempo at all?

Is this the same for all tracks?

Sam.

Hello.

Yes, Mastertempo is enabled and this is happening with all tracks.

The noise is not as harmful, but the headphones to give notice. I can not explain here, but as a kind of snoring sound, but not constant. As did every 1 second. I'll try to write a piece for you to listen.

I have tested this on two different computers: one desktop and one laptop, both the PC platform. The desk has 6GB DDR2 800MHz RAM, 3GHz Phenom II, VGA Saphire Radeon 5790 1GB DDR5, 2x 500GB HDD RAID-0 (1TB) 7200RPM, Asus M4A78 MB, Windows 7 Ultimate x64, finally, a gaming PC. The notebook is an Acer Aspire with Intel i3, 4GB DDR3 1333MHz, 500GB 5400RPM HD, VGA Intel Graphics HD with Windows 7 Ultimate x64. The notebook is fully optimized for maximum performance. I use the Game Booster, an application that optimizes the PC for maximum performance possible, disabling visual effects, services, etc.. In both devices the problem happens. I think is a software bug and not of hardware because with VirtualDJ, normal work without any problems like that. In fact, for all evaluations and tests performed, VirtualDJ comes out much better than Itch in many cases. Unfortunately it does not enable all the features like Pioneer's Itch, but could be used without any problems.

Thanks.

The attached MP3 file was recorded with Itch 2.0.1 in my desktop PC (a game desktop) and the same problem is happening in my Acer notebook too.

Several tests were done to fix this, but I see that is a bug in the software itself and not the hardware!

Please, listen the song with a headphone and notice the little drops when the music pitch is low value.

Note: Hi-Fi Resampler is enable!!

Thank you!!

The sound seems to be more 'robotic' in extremes of pitch!
Listen carefully!

Can you please upload the actual track to the thread? It sounds like the keylock algorithm is struggling with this track which is why there are the artifacts. We are looking to improve this in the future but unfortunately I couldn't say when this will be happening or any kind of timeframe.

Hello Samuel.

This happens with all my music. This is only an example.

I've done tests with MP3 and WAV formats. The songs were in MP3 192kbps and 320kbps and makes no difference. So it is not an isolated problem in a single song but rather a software problem! No problem with VirtualDJ or Traktor, only the Itch!

To have no doubt I've got a CD and converted all songs in MP3 320kbps and WAV and also did a new test. Nothing has changed! The same problem occurred!

Later I will attach the song in question for you to do a test. But remember that I'm using PC platform and not Mac! It may be that the result is another in Mac!

Thanks.

Samuel, see attached the song for you make a test with your equipment.
I'm using a PC platform.

This song is a one exemple. All my songs are analyzed with Platinum Notes software before play with Itch. All songs are MP3 with 192 or 320kbps and high quality sampler rate!

Please, let me to know the results.

Thanks.

Please, any staff member have a answer about it?
I waiting for!

Thanks!!!

Hey RodrigoVolta,

Sorry for the slow reply. The issue you are referring to is because of our keylock/master tempo algorithm which isn't able to handle this amount of pitch shift without introducing artifacts. Unfortunately until we can develop this further and make improvements to it there isn't much else we can do. We are aware of the deficiencies in our keylock and are looking to make this much better. There isn't any kind of timeline I could give you though for when this could be available.

Let me know if you have any other questions.

Sam.

No problem, Samuel. I understand!

I hope in future releases (and soon to be) you can fix this problem, as well as the analysis of BPM which is also very critical and Pitch LEDs of DDJ-S1 that are not lighting up!
Fixing this problem, I think everything would be perfect! I think the Itch good software (if not the best), but unfortunately still has a lot to improve to really become the best! In many questions, VirtualDJ and Traktor do much better, even the M-Audio Torq wins in some questions.

But I know that his team is working to attain perfection and know you have much ability for it! We consumers are disappointed with these problems because pay high prices for equipment and software!

But anyway... Let's go! ;-)

Thank you!