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my new control vinyls are not sounding right

Scratch Live
Rane SL3
DJ General Mealz 4:54 AM - 10 October, 2011
Product: scratchlive
Version: 2.2.0
Hardware: scratchlive-sl3
Computer: pc
OS Version: dont-know

i recently purchased new blue control vinyl from guitar center last week....i took them out of the case to make sure that they looked straight and that they were not warped......once i got home and put them on my turntable, the tracking was signal got maybe 7/8 of the way full but the sound was horrible as if there was lint on the needle....i put on my regular black vinyl and i put on a scratch record and both sounded great so i need to know if i am doing something wrong with these vinyls
Rane, Support
RafaelM 6:27 PM - 10 October, 2011
Are you still getting circles in the calibration screen? Does it read 100% signal?

Calibration should be the first place to look when having deck control issues.
DJ General Mealz 9:57 PM - 12 October, 2011
my signal reads 100% and my circle is more of a egg shape that goes outside of the window...
Rane, Support
RafaelM 10:00 PM - 12 October, 2011
If you flip the records over did it make a difference? Did both records have the same issue? Or just one did?
DJ General Mealz 11:11 PM - 12 October, 2011
both sides had the same issue.....and i have two records and both are doing the same
Rane, Support
RafaelM 11:14 PM - 12 October, 2011
Wierd. As soon as you play your old vinyl - its works just fine?

Ive never seen this before but I guess it could just be a set of bad vinyl..
DJ General Mealz 11:16 PM - 12 October, 2011
yes... i use the controls that came with the box....also i use scratch records and both work fine.....but the vinyl doesnt appear warped thats why i am confused
Rane, Support
RafaelM 11:45 PM - 12 October, 2011
Who knows. Sounds like bad vinyl.

Shoot me an email and a link to this thread. Well get you a new pair.
DJ General Mealz 11:52 PM - 12 October, 2011
just did it
djbanno 12:10 PM - 13 October, 2011
Now THAT'S customer service!
Rane, Support
RafaelM 4:13 PM - 13 October, 2011
DJ General Mealz: I received your email and have responded. We can finish there :D

djbanno: You know it! We are all DJs here so we know how critical it is to get back up and runnin' :)
DJ General Mealz 5:33 PM - 13 October, 2011
i am sorry rafael but i did not get your email can you send it again....or can i provide you with a back up email
Rane, Support
RafaelM 6:19 PM - 13 October, 2011
I resent the email.

Feel free to provide me with an alternate email if you dont get the 2nd one.
DJ General Mealz 6:41 PM - 13 October, 2011
i just received it and responded back
Rane, Support
RafaelM 7:05 PM - 13 October, 2011
Done :)