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error failed to connect audio!!

Product
ITCH
Version
1.7.1
Hardware
Vestax VCI-300 +
Computer
PC
OS
Platform
-
DEej-crim 8:38 AM - 26 June, 2011
Product: itch
Version: 1.7.1
Hardware: vestax-vci-300||no-fx-controller
Computer: pc
OS Version: win764
---

i have a problem connecting my vestax 2 my itch software,,, the 2 turntables pop up then dissapear and "error failed to connect audio!!" why is it doing it?
Serato, Forum Moderator
Samuel S 12:33 AM - 29 June, 2011
Hi DEej-crim,

Can you please try this:

1) Connect your VCI-300.
2) Click the Windows Start button and go to Control Panel -> Device Manager.
3) Expand the Universal Serial Bus Controllers section. The VCI-300 will show here as a USB Composite Device.
4) Right click on this and select Properties. Go to the Driver tab and click the Uninstall button.
5) When the "Confirm device uninstall" window pops up click OK.
6) Unplug & replug the VCI-300 - you will now get the "Installing device driver software" pop up in your toolbar.
7) Go back to Device Manager and expand the Sound, Video and Game Controllers section. You should now the following devices:
* VCI 300
* VCI 300 DJ Controller
8) Now start ITCH - does it connect now?


Sam.
DEej-crim 9:32 AM - 29 June, 2011
done what u sugested but it still does it?? i did fully install itch before i got my vestax does that have some thng to do with it? but in saying that i uninstalled it and re installed i dunna!


is it because my laptop is a 64bit an the other computer i tryed it on is 32bit???
Serato, Forum Moderator
Samuel S 10:39 PM - 29 June, 2011
Does your VCI-300 show up in the device manager under universal serial bus controllers?
DEej-crim 8:34 AM - 30 June, 2011
not as vci 300, it shows up as usb composite device,, 2 of them
DEej-crim 8:40 AM - 30 June, 2011
and when i right click and view properties it says device type- universal serial bus controllers
Serato, Forum Moderator
Samuel S 11:11 PM - 30 June, 2011
Can you please take a screenshot of this and attach it to the thread?

Sam.
DEej-crim 9:28 AM - 3 July, 2011
how do i do that?
Serato, Forum Moderator
Samuel S 2:21 AM - 4 July, 2011
There is a link which shows how to do this here:

windows.microsoft.com

After you have the screenshot can you upload it to the thread using the "attach a file" button above the area where you type posts.

Sam.
3:00 AM, 18 Jul 2011
This help request has been closed due to inactivity.