Software help archive

A read-only archive of old serato.com help threads.

Crash on exit

Product
Video-SL
Version
Video-SL 1.2
Scratch Live 2.2.2
Hardware
Rane SL4
Computer
Mac
OS
Platform
-
gwiz927 6:16 PM - 6 June, 2011
I'm having the same issue. I tried analyzing the files, that seem to worked but when I tried to exit serato it would freeze up, then I have to do a force quit to go back into the program.
Rane, Support
Zach S 7:33 PM - 6 June, 2011
Hey gwiz,

Try rebuilding your databaseV2 file.

1. Completely shut down SSL.
2. Open your Macintosh HD drive.
3. Click on your 'Music' folder (you might need to click on the house icon to see your music folder).
4. Open the '_Serato_' folder.
5. Rename the 'databaseV2' file to something other than its original name. I usually rename it 'corruptdatabaseV2'.

If your using an external drive open the _Serato_ folder on your external and rename the databaseV2 file in there as well.

6. Re-open SSL.

If done correctly you will see your tags getting re-written at the bottom of the page.

Note: Rebuilding the databaseV2 file will revert all of the 'date added' dates to today's date and will delete any files out of SSL that aren't currently in a crate or playlist.

Any luck?
8:00 PM, 20 Jun 2011
This help request has been closed due to inactivity.