Software help archive

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Effect controller not working with Itch 1.7

Product
ITCH
Version
1.7
Hardware
Numark NS7 + Numark NSFX
Computer
PC
OS
Platform
-
Gilbert Elliott 12:06 PM - 24 October, 2010
Product: itch
Version: 1.7
Hardware: numark-ns7||numark-nsfx
Computer: pc
OS Version: win764
---

Hi, I love my new mixer. It came with Itch 1.4 and worked fine. When I upgraded to Itch 1.7 my NS7 works fine but my NSFX(the effect controller) does not work. I have installed, reinstalled and done everything. What could be the problem? Thanks for any help you can provide.
Numark, Support
sbangs 3:34 PM - 25 October, 2010
Hello,
Please can you confirm what is not happening are some effects missing or is the effects section not activated have you tried switching ports?
Gilbert Elliott 3:47 PM - 25 October, 2010
I have tried everything. I switched computers and the same thing. When I upgraded to 1.7, the NS7 works fine. The effect controller doesn't. When I try to use one like the echo or the flanger, the song almost comes to a crawl and it sounds distorted. When I go back to 1.4 the effects work fine. Is anyone else having this problem?
Numark, Support
sbangs 1:01 PM - 26 October, 2010
Hello, it sounds like you have a corrupt installation I have not seen this issue before.
I will investigate.
7:00 AM, 10 Nov 2010
This help request has been closed due to inactivity.