Dear Calsound,

I would like to thank you for the last 6 weeks of my life. Thanks to you, I now know the virtue of patience and diligence. 6 weeks ago, I placed an order for a Monocase EFX 365 in Jet Black. I ordered from you because since you are in Southern California (where I live) and your website labels the backpack as “In Stock and Ready to Ship” (which it still does, by the way, and you might want to change that since it’s back ordered until November and all of Monocase drop ships from their warehouse) I expected to receive my order in a timely fashion. Four days in I call and find out my backpack is on backorder and will ship the following Tuesday. No big deal. Happens to companies all the time. The next Thursday, I receive no word from you and no backpack in the mail. I call and am promised to get a call back by the end of the day. A week and a half later, I call your company to figure out what the fuck is going on. I am promised a call by the end of the day. No call yet again. I call the next day and find out my backpack is backordered until November and that I would get a refund on my free shipping (a universally epic fuck up on your part, look at the god damn order). I agree to take the Steel Grey that I was told is in stock. I expected you to order the backpack that day, being over a $200 order, but no, my order is ignored until I call again…3 days later. I was told, incorrectly, that my backpack was available in Jet Black (the color I originally ordered, in case you forgot). I agree to get the Jet Black backpack only to find out that 3 hours later, after your “customer service” hours are closed, that Monocase received an order for the wrong backpack. Nothing can be done until you get into work the next Monday, which by then the wrong backpack is on my way. I finally get a hold of someone on Tuesday, which by then the wrong backpack is at my house. I am promised that my order would be shipped and processed that day; silly of me to think that you would actually follow through on your word by this point. No tracking number and no update for two days until I call back again. Finally my order is processed and I receive a tracking number, at the same time you ask me to ship the wrong backpack to some other schmuck that actually agreed to order from you. I receive my backpack and plan to ship out the backpack the next day, yet I am held up by my real life outside of dealing with your bullshit. A day later, I receive both an e-mail and a phone call regarding the backpack I have yet to ship. Since I realized you actually care about not screwing over other people besides myself, I decide to wait on shipping the backpack for a week since I received my tracking number. Ironically, you have called, e-mailed, and even responded to my twitter account (which you never responded to any of my tweets before this…funny, huh?) for me to contact you regarding shipping the wrong backpack to someone else. It’s quite funny that within a week you are telling me you might charge me for a backpack that was wrongfully shipped to me when I waited over 5 weeks for a backpack. I will swear that your customer service is absolute shit, but apparently that only happens with customers who you fuck up the order on, not vice versa. I find great irony in the fact that you would call me more often about sending a backpack to someone else than to have my order resolved in a timely fashion. I would like you to know that I shipped your package today and it will be in Wyoming whenever UPS decides to deliver it (check the tracking # if you don’t believe me). My only regret is not being able to print this letter out and put it in the box for whomever received that backpack. But since I plan to put this on every social media outlet I know, I’m pretty sure one fucker in Wyoming won’t make a difference.

Sincerely yours,

Derek
Order #1588 (In case you forgot)