USB Dropouts

J.Sick 6:07 AM - 13 August, 2010

I am following directions on your USB Dropout trouble shooter. This is step number 9 which is, Open a new help discussion for your USB dropouts, posting as much system information as you can and then attach the file to this thread. To open a new help thread go here: www.serato.com (click).

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DPC Info

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CPU Usage Summing By Module For the Whole Trace

CPU Usage from 0 us to 102204845 us:

CPU 0 Usage CPU 1 Usage
usec % usec % Module
5044 0.00 9282 0.01 ACPI.sys
4902 0.00 0 0.00 CLASSPNP.SYS
1202 0.00 1231 0.00 HDAudBus.sys
125 0.00 0 0.00 HTTP.sys
2491 0.00 0 0.00 NETIO.SYS
80 0.00 0 0.00 Ntfs.sys
1148 0.00 0 0.00 RTKVHDA.sys
43196 0.04 41707 0.04 SynTP.sys
9329565 9.13 7780276 7.61 USBPORT.SYS
2597 0.00 0 0.00 Wdf01000.sys
1058 0.00 0 0.00 afd.sys
32 0.00 0 0.00 cng.sys
31018 0.03 32855 0.03 dxgkrnl.sys
3 0.00 0 0.00 fltmgr.sys
8 0.00 0 0.00 halmacpi.dll
19 0.00 23 0.00 i8042prt.sys
88506 0.09 87255 0.09 iaStor.sys
51 0.00 0 0.00 luafv.sys
10669 0.01 4168 0.00 ndis.sys
1002 0.00 0 0.00 netbt.sys
54634 0.05 31928 0.03 ntkrnlpa.exe
78 0.00 0 0.00 rdbss.sys
3 0.00 0 0.00 rdyboost.sys
118 0.00 73 0.00 srv.sys
7 0.00 0 0.00 srv2.sys
21 0.00 0 0.00 srvnet.sys
14205 0.01 1279 0.00 tcpip.sys
1074 0.00 0 0.00 tunnel.sys
328 0.00 0 0.00 usbccgp.sys
2 0.00 0 0.00 volsnap.sys

Total = 482682
Elapsed Time, > 0 usecs AND <= 1 usecs, 17, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 1286, or 0.27%
Elapsed Time, > 2 usecs AND <= 4 usecs, 4023, or 0.83%
Elapsed Time, > 4 usecs AND <= 8 usecs, 17519, or 3.63%
Elapsed Time, > 8 usecs AND <= 16 usecs, 199839, or 41.40%
Elapsed Time, > 16 usecs AND <= 32 usecs, 163153, or 33.80%
Elapsed Time, > 32 usecs AND <= 64 usecs, 34968, or 7.24%
Elapsed Time, > 64 usecs AND <= 128 usecs, 12126, or 2.51%
Elapsed Time, > 128 usecs AND <= 256 usecs, 49701, or 10.30%
Elapsed Time, > 256 usecs AND <= 512 usecs, 42, or 0.01%
Elapsed Time, > 512 usecs AND <= 1024 usecs, 8, or 0.00%
Total, 482682

Total = 146 for module ACPI.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 44, or 30.14%
Elapsed Time, > 32 usecs AND <= 64 usecs, 28, or 19.18%
Elapsed Time, > 64 usecs AND <= 128 usecs, 21, or 14.38%
Elapsed Time, > 128 usecs AND <= 256 usecs, 50, or 34.25%
Elapsed Time, > 256 usecs AND <= 512 usecs, 1, or 0.68%
Elapsed Time, > 512 usecs AND <= 1024 usecs, 2, or 1.37%
Total, 146

Total = 1138 for module CLASSPNP.SYS
Elapsed Time, > 0 usecs AND <= 1 usecs, 13, or 1.14%
Elapsed Time, > 1 usecs AND <= 2 usecs, 609, or 53.51%
Elapsed Time, > 2 usecs AND <= 4 usecs, 291, or 25.57%
Elapsed Time, > 4 usecs AND <= 8 usecs, 7, or 0.62%
Elapsed Time, > 8 usecs AND <= 16 usecs, 184, or 16.17%
Elapsed Time, > 16 usecs AND <= 32 usecs, 33, or 2.90%
Elapsed Time, > 32 usecs AND <= 64 usecs, 1, or 0.09%
Total, 1138

Total = 406 for module HDAudBus.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 22, or 5.42%
Elapsed Time, > 4 usecs AND <= 8 usecs, 348, or 85.71%
Elapsed Time, > 8 usecs AND <= 16 usecs, 36, or 8.87%
Total, 406

Total = 28 for module HTTP.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 2, or 7.14%
Elapsed Time, > 2 usecs AND <= 4 usecs, 10, or 35.71%
Elapsed Time, > 4 usecs AND <= 8 usecs, 16, or 57.14%
Total, 28

Total = 470 for module NETIO.SYS
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 6, or 1.28%
Elapsed Time, > 2 usecs AND <= 4 usecs, 159, or 33.83%
Elapsed Time, > 4 usecs AND <= 8 usecs, 243, or 51.70%
Elapsed Time, > 8 usecs AND <= 16 usecs, 59, or 12.55%
Elapsed Time, > 16 usecs AND <= 32 usecs, 3, or 0.64%
Total, 470

Total = 20 for module Ntfs.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 12, or 60.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 8, or 40.00%
Total, 20

Total = 203 for module RTKVHDA.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 16, or 7.88%
Elapsed Time, > 4 usecs AND <= 8 usecs, 175, or 86.21%
Elapsed Time, > 8 usecs AND <= 16 usecs, 11, or 5.42%
Elapsed Time, > 16 usecs AND <= 32 usecs, 1, or 0.49%
Total, 203

Total = 4451 for module SynTP.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 11, or 0.25%
Elapsed Time, > 2 usecs AND <= 4 usecs, 101, or 2.27%
Elapsed Time, > 4 usecs AND <= 8 usecs, 54, or 1.21%
Elapsed Time, > 8 usecs AND <= 16 usecs, 1323, or 29.72%
Elapsed Time, > 16 usecs AND <= 32 usecs, 2902, or 65.20%
Elapsed Time, > 32 usecs AND <= 64 usecs, 60, or 1.35%
Total, 4451

Total = 445717 for module USBPORT.SYS
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 24, or 0.01%
Elapsed Time, > 4 usecs AND <= 8 usecs, 7234, or 1.62%
Elapsed Time, > 8 usecs AND <= 16 usecs, 188976, or 42.40%
Elapsed Time, > 16 usecs AND <= 32 usecs, 153675, or 34.48%
Elapsed Time, > 32 usecs AND <= 64 usecs, 34136, or 7.66%
Elapsed Time, > 64 usecs AND <= 128 usecs, 11992, or 2.69%
Elapsed Time, > 128 usecs AND <= 256 usecs, 49639, or 11.14%
Elapsed Time, > 256 usecs AND <= 512 usecs, 36, or 0.01%
Elapsed Time, > 512 usecs AND <= 1024 usecs, 5, or 0.00%
Total, 445717

Total = 102 for module Wdf01000.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 92, or 90.20%
Elapsed Time, > 32 usecs AND <= 64 usecs, 10, or 9.80%
Total, 102

Total = 81 for module afd.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 3, or 3.70%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 1.23%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 72, or 88.89%
Elapsed Time, > 16 usecs AND <= 32 usecs, 5, or 6.17%
Total, 81

Total = 10 for module cng.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 9, or 90.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 10.00%
Total, 10

Total = 5445 for module dxgkrnl.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 17, or 0.31%
Elapsed Time, > 2 usecs AND <= 4 usecs, 98, or 1.80%
Elapsed Time, > 4 usecs AND <= 8 usecs, 2318, or 42.57%
Elapsed Time, > 8 usecs AND <= 16 usecs, 2027, or 37.23%
Elapsed Time, > 16 usecs AND <= 32 usecs, 761, or 13.98%
Elapsed Time, > 32 usecs AND <= 64 usecs, 224, or 4.11%
Total, 5445

Total = 2 for module fltmgr.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 2, or 100.00%
Total, 2

Total = 2 for module halmacpi.dll
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 50.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 50.00%
Total, 2

Total = 2 for module i8042prt.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 2, or 100.00%
Total, 2

Total = 9288 for module iaStor.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 15, or 0.16%
Elapsed Time, > 4 usecs AND <= 8 usecs, 272, or 2.93%
Elapsed Time, > 8 usecs AND <= 16 usecs, 3737, or 40.23%
Elapsed Time, > 16 usecs AND <= 32 usecs, 4767, or 51.32%
Elapsed Time, > 32 usecs AND <= 64 usecs, 487, or 5.24%
Elapsed Time, > 64 usecs AND <= 128 usecs, 9, or 0.10%
Elapsed Time, > 128 usecs AND <= 256 usecs, 1, or 0.01%
Total, 9288

Total = 17 for module luafv.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 1, or 5.88%
Elapsed Time, > 2 usecs AND <= 4 usecs, 15, or 88.24%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 5.88%
Total, 17

Total = 2696 for module ndis.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 2, or 0.07%
Elapsed Time, > 1 usecs AND <= 2 usecs, 170, or 6.31%
Elapsed Time, > 2 usecs AND <= 4 usecs, 847, or 31.42%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1378, or 51.11%
Elapsed Time, > 8 usecs AND <= 16 usecs, 254, or 9.42%
Elapsed Time, > 16 usecs AND <= 32 usecs, 39, or 1.45%
Elapsed Time, > 32 usecs AND <= 64 usecs, 0, or 0.00%
Elapsed Time, > 64 usecs AND <= 128 usecs, 6, or 0.22%
Total, 2696

Total = 41 for module netbt.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 0, or 0.00%
Elapsed Time, > 16 usecs AND <= 32 usecs, 41, or 100.00%
Total, 41

Total = 11521 for module ntkrnlpa.exe
Elapsed Time, > 0 usecs AND <= 1 usecs, 2, or 0.02%
Elapsed Time, > 1 usecs AND <= 2 usecs, 459, or 3.98%
Elapsed Time, > 2 usecs AND <= 4 usecs, 2323, or 20.16%
Elapsed Time, > 4 usecs AND <= 8 usecs, 5240, or 45.48%
Elapsed Time, > 8 usecs AND <= 16 usecs, 3106, or 26.96%
Elapsed Time, > 16 usecs AND <= 32 usecs, 279, or 2.42%
Elapsed Time, > 32 usecs AND <= 64 usecs, 10, or 0.09%
Elapsed Time, > 64 usecs AND <= 128 usecs, 91, or 0.79%
Elapsed Time, > 128 usecs AND <= 256 usecs, 8, or 0.07%
Elapsed Time, > 256 usecs AND <= 512 usecs, 3, or 0.03%
Total, 11521

Total = 17 for module rdbss.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 6, or 35.29%
Elapsed Time, > 4 usecs AND <= 8 usecs, 11, or 64.71%
Total, 17

Total = 1 for module rdyboost.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 100.00%
Total, 1

Total = 50 for module srv.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 6, or 12.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 27, or 54.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 15, or 30.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 2, or 4.00%
Total, 50

Total = 2 for module srv2.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 50.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 50.00%
Total, 2

Total = 6 for module srvnet.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 5, or 83.33%
Elapsed Time, > 4 usecs AND <= 8 usecs, 1, or 16.67%
Total, 6

Total = 565 for module tcpip.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 0, or 0.00%
Elapsed Time, > 4 usecs AND <= 8 usecs, 0, or 0.00%
Elapsed Time, > 8 usecs AND <= 16 usecs, 31, or 5.49%
Elapsed Time, > 16 usecs AND <= 32 usecs, 509, or 90.09%
Elapsed Time, > 32 usecs AND <= 64 usecs, 12, or 2.12%
Elapsed Time, > 64 usecs AND <= 128 usecs, 7, or 1.24%
Elapsed Time, > 128 usecs AND <= 256 usecs, 3, or 0.53%
Elapsed Time, > 256 usecs AND <= 512 usecs, 2, or 0.35%
Elapsed Time, > 512 usecs AND <= 1024 usecs, 1, or 0.18%
Total, 565

Total = 203 for module tunnel.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 33, or 16.26%
Elapsed Time, > 4 usecs AND <= 8 usecs, 160, or 78.82%
Elapsed Time, > 8 usecs AND <= 16 usecs, 10, or 4.93%
Total, 203

Total = 51 for module usbccgp.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 5, or 9.80%
Elapsed Time, > 4 usecs AND <= 8 usecs, 35, or 68.63%
Elapsed Time, > 8 usecs AND <= 16 usecs, 11, or 21.57%
Total, 51

Total = 1 for module volsnap.sys
Elapsed Time, > 0 usecs AND <= 1 usecs, 0, or 0.00%
Elapsed Time, > 1 usecs AND <= 2 usecs, 0, or 0.00%
Elapsed Time, > 2 usecs AND <= 4 usecs, 1, or 100.00%
Total, 1

All Module = 482682, Total = 482682, EQUAL

Matt-C 1:55 AM - 16 August, 2010

Hi J.Sick.

Can you please let me know your computer specs (make, model, CPU, RAM, and list any USB devices used).

Can you please do everything in this article: www.serato.com

Once everything is done from this article if you are still having dropouts can you please run another DPC Trace Report for us to look at.

Cheers,

J.Sick 12:43 PM - 17 August, 2010

This is a TOSHIBA SATELITE L505-S5990
INTEL CORE 2 DUO
3 GB of RAM
THE ONLY USB USED IS FOR A HP PRINTER 930C

YES Everything is completed.

(NOT ONLY DO I HAVE USB DROPOUTS BUT THE SYSTEM CRASHES)

Matt-C 3:20 AM - 18 August, 2010

If you take out the HP do you get these dropouts?

Can you take another report now that you have done everything in the above article and attach to this thread? Cheers.

J.Sick 10:05 PM - 20 August, 2010

The HP was never plugged in the first place. Is there a difference between drop outs and CRASHES? I can't seem to get the USB to go below 2, and it crashes when using the VCI 300. Sometimes when I press the sync button the system freezes and I hear a loud electronical ring/buzz that gets louder and louder. I have a bleeding upfader and would like to get information on replacements or repairs.

J.Sick 10:10 PM - 20 August, 2010

I have minimum programs installed yet the screen update rate is not up to par like when I first installed serato. I reinstalled my OS but it did not solve the issue of crashes. The USB sometimes gets disconnected and reconnects... and I am very unhappy with my serato VCI 300 purchase. I paid alot of money and this is messing up alot of good opportunities due to failure of guarantees in non-stop playing of music. Maybe it is a model defect. Would I be able to receive a new one under warranty?

Matt-C 4:26 AM - 10 May, 2011

Hi J.Sick.

I am terribly sorry, I have only just see your responses to my question :-(

Are you still having issues?

If you are then you can get crash reports by going here: serato.com
Attach these to this help thread.

And your laptop has issues with these modules introducing latency, these are as follows:

______________________________________________________________________
USBPORT.SYS (USB port driver)

* Try connecting to a different USB port.
* Use a different USB cable.
* Go to your computer manufacturer's website and check if there you are using the most up-to-date drivers.
* Try using an external power supply for your hardware.

______________________________________________________________________
ACPI.sys (Power management)

If you have USB dropouts and are having trouble finding a cause on a seemingly powerful machine, check if your computer is ACPI by opening the device manager:

1. Go to control panel
2. Click system
3. Click the hardware tab
4. Click device manager
5. Click the [+] next to Computer
6. If you see "ACPI uniprocessor PC" or similar, you have ACPI.

Quick method for disabling ACPI power management on some laptops

Try taking your battery out and just run off the power supply, this stops ACPI from trying to manage the battery on some model laptops.

You can disable ACPI if you think it might still be a problem:

HOWEVER IT CAN BE HARD TO REVERSE THIS, AND YOU MAY HAVE IRQ CONFLICT ERRORS, SO DON'T DO THIS UNLESS YOU KNOW WHAT YOU'RE DOING AND CAN AFFORD SOME SYSTEM DOWN-TIME! AND MAKE A BACKUP!

BEFORE PROCEEDING Make a new system restore point by using the system restore wizard in help and support (start menu).

"If you right-click on the 'Advanced Configuration and Power Interface (ACPI) PC' description and select the Properties option, and then the Driver page on the window that appears, you can select 'Update Driver'. Choose the second 'Install from a list or specific location (Advanced)' option on the subsequent page, and then the 'Don't search. I will choose the driver to install' option on the following page. This should come up with two options, namely ACPI PC and Standard PC."

(from: www.soundonsound.com)

Before you attempt this you should seek help from other users and the forum here at ScratchLIVE.com.

______________________________________________________________________
tcpip.sys (TCP/IP Protocol Driver)

Apparently this is to do with TCP/IP (en.wikipedia.org) and internet connection -> www.file.net.

Disable your network card.

______________________________________________________________________
ntoskrnl.exe

This one is a bit trickier, it's a fairly core Windows kernal file, it may be corrupt.
You can try to reinstall this, advice is here, though be very careful: www.computerhope.com
Also try doing any Windows updates that are available if that doesn't work.

5:00 AM, 24 May 2011

This help request has been closed due to inactivity.

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