intresting, i have always done this with windows. but can you use a usb mouse? midi usb? external harddrive usb?

cheers.

I am using an external hard drive too and itsok !

Awesome! thanks heaps for your help dude! Been trynna figure out what was causing the drop out...

Thanks for the update David;)
Hopefully this is a fix for everyone having this issue.
I'd be interested to see if it does.

Looks like i spoke too soon after two nights they are back didn't change any settings just started everything updated cpu only at 30% while using it everything turned off USB buffer to max any lower and it gets worse not better my head is wrecked sorry for false hope :(

Just wondering if the external hard drive is not the problem (disconnected using internal music ) same drops happen and computer power is not the problem is it a serato problem ?????

dell blame serato and say to contact serato as no other usb devices are having this problem ??????

Dell are one of the biggest laptop manufactures. They do know:
en.community.dell.com
I know that this isn't quite exactly the same thing, but Dell are most certainly aware of the issue. This is just one example of the i-Series mainboard issues needing a BIOS update. Not really worth reading it all, but some BIOS updates help, some don't. This type of issues is widespread throughout the internet, multiple companies, forums and support centers.



If you talk to them ask to speak to a manager. If that doesn't help ask to speak to THEIR manager (there is always someone higher). Ask what they are doing about this and when to expect a working BIOS update for USB peripheral connectivity issues that is occurring from their laptops.

Hopefully the more pressure the faster they will go.

It's unfortunate this is taking so long, I'm sorry that this is causing problems, trust me when I say we would LOVE for this to be resolved. Being at the mercy of hardware companies is always hard. We are lucky that we are small enough to be able to maneuver fast when we have a bug with our software, however many large companies these kinds of things can take a while.

Thanks again for your patience :D

thanks will keep trying

I got another thing to try has worked ok for today everything is fine would like to know if anyone else could try this and let me know ?
go to BIOS menu by pressing F2 on system startup. After go to advanced tab and ther try turn off SPEEDSTEP and USB emulation. i combined this with previous thing
(go to Device Manager and check USB devices -USB root hub and click on devices. Once device window with details has been opened (properties) please select Power Managment tab and make sure option of Power Save is unchecked.
NOTE:Please do same with all USB devices in Device Manager)
and so far .....so good

Cool.. thanks for the update.
Keep us posted:)

I`m having the same issues. Hopefully your fix works for good. Thanks for the info.

i will try these steps as well, we are all in the same fu**%ng boat.

I will try what one user said to do, device manager disable power mangement on the usb section.

(HP Windows 7 core i3, 4 gb memory) brand new!!!

I wanted to say that I also expermented with (( ctrl-alt-delete - start task manager - processes tab - selecting explorer.exe under image name and selecting end process. Before i did that i was getting dropouts every 10 mins. Now i do not get it and have been using scratchlive for a while now. BUT I lose all my desktop icons, my task bar at the bottom, I cant even shut down normally, but I think it has fixed my dropouts so far........
what do u think..... is this ok or am i shuting that off and its bad ?

please help, angel

unfornutately i don´t have these options in the bios. it seems to be designed to give the user almost no options. the advanced tab only shows the option "enable intel virtualization"

It sounds like your ending the process on task.mgr and explorer.exe.
Don't disable those and it shouldn't do that.

it is working for me over a week now no more drop outs but some songs take an age to load and really slow laptop and freeze the screen while writing over views rescaned id3 tags 3 times still same few songs take an age to load

3 gigs in no more drop outs but right side dropped out 2 times 1 each night worked(start stop control track) but no sound unpluged and pluged again and worked ok then

but it's still taking forever to load in your music to serato?
with these adjustments you've made in the bios menu, are there any other negative side effects? do the adjustments stay or do you have to perform these changes every time you boot up?
turning off the power saver on the usb ports didn't work for me but one thing i also noticed is that once my computer was rebooted it turned back on the power saving feature in device manager.

this is sooooo damn annoying. today i'm dj'ing a bbq with another dj. i'm just going to put all my music onto some usb sticks and use his laptop instead of my brand new laptop :(

does the ratt process work with windows 7 or is just for xp?

I used to have to power off manually every time but configured the high preformance settings on the computer in advanced mode not to power off the usb and that seems to have helped as it is always off in the device manager .
Not sure which of the fixes worked but its lasted 3 nights of hard gigs
Only about 10% of songs take a while to 3 secs to load and 20 secs to write overview and these are random songs but same few over and over rescaned id3 tags a few times but makes no difference.
I am using my Alienware now but still have back up on hand and of course music on control disc just in case !!!!!!
Only thing was in middle of gig right deck had no sound controled track ok but no sound left worked fine flicked on to track on control disc and took out and reinserted usb and it was fine for rest of gig .

anything new on this?
still there is no proper solution, which is very annoying.
3 months with a new laptop and still couldn´t take it to a single gig.

Serato is diligently trying to figure out a solution but unfortunately there is nothing new on this front:(

Will it be better performance on XP with these processors? or its no difference.? this weekend i also had one time gone left deck, another serato faild. it was very dissapointing in the party.

1/.Go to Device Manager
2/.Open Universal Serial Bus Controllers (USB devices)
3/.On the USB root hub right-click and select 'Properties'
4/.Go to the Power Management tab
5/. Uncheck the 'Allow the computer to turn off this device to save power' option
NOTE: Please do same with all USB devices in Device Manager.

And also,

1/. Go to the BIOS menu by pressing F2 on system startup
2/. Go to advanced tab, turn off SPEEDSTEP and USB emulation

followed by this
1.press windows icon
2. click control panel
3.click system & security
4.power options
5. if high preformance not clicked press on aditional plans then click it
6.click change plan settings
7.click change advance power settings
8.when window opens go to usb settings
9.press the + button to get USB selective suspend setting
10.press + again to get settings change to disable then press apply and then ok

I know i am no wizz but has worked for 2 laptops with "i" series of processor mine and buddies so maybe for you too let me know, thanks

can i assume your using your motherboards onboard usb host controller to plug your serato interdace into .?

have you tried using a secondary pci card usb 2 device with its own host controller onboard?

or a pc card if its a laptop

directly in to laptop so prob pc card not sure

Thanks for advice. i did all the directions, without bios changing. There are no speedstep or usb emulation. maybe different pc's.

I have in bios advanced mode:

Start easy flash (disabled)
Asus fancy start (dis)
Post logo Type(static)
Play post sound (no)
Intel vizualization techn.(enabled)
VT-d(enabled)
Legacy USB support(enabled)
Sata config.