Serato DJ Pro General Discussion

Forum
 Serato DJ Pro General Discussion
Bug – Serato DJ Pro 4.0 (Stable) – Windows 11
Talk about Serato DJ Pro, expansion packs and supported hardware

Bug – Serato DJ Pro 4.0 (Stable) – Windows 11

SpirosG 3:30 AM - 18 November, 2025
Virtual platters appear completely black on both Deck 1 and Deck 2, with no rotation graphics or position indicator.


After updating to Serato DJ Pro 4.0 Stable on Windows 11, the platter UI fails to render correctly.
Both platters turn into solid black circles, as shown in the provided screenshot.
All other interface elements (waveforms, cue points, BPM, song info) display normally.

This issue makes it difficult to visually cue or use platter-based feedback.

Steps to Reproduce

Launch Serato DJ Pro 4.0 Stable on Windows 11.

Load any track onto Deck 1 or Deck 2.

Look at the virtual platters.

Platters display only as black circles.


Occurs 100% of the time

Happens on every software launch

. Troubleshooting Already Attempted

Restarted Serato

Restarted computer

Updated GPU drivers

Toggled between different display modes


Issue remains unchanged

i.imgur.com
SpirosG 3:46 AM - 18 November, 2025
Additional Observation

If the loaded track has no cue points, the platter renders correctly (white platter with visible rotation markers and position indicator).

The moment a track contains cue points, the platter immediately turns completely black.

imgur.com
DJ STU-C 9:19 AM - 18 November, 2025
Just an FYI, people in the UK cant view Imgur files any more, so you're potentially missing out on a lot of help by using it.

Black circles usually denote some kind of through mode being used, have you double checked that you have relative or internal mode active?
DJ Marv the Maverick 10:36 PM - 18 November, 2025
I think you may have stumbled upon the black color icon bug

Check the color column and see if the track is black

I reported this in beta

They did not get to it
SpirosG 10:41 PM - 18 November, 2025
Quote:
Just an FYI, people in the UK cant view Imgur files any more, so you're potentially missing out on a lot of help by using it.

Black circles usually denote some kind of through mode being used, have you double checked that you have relative or internal mode active?


Well this is happening with or without any equipment connected, so i don'tthink it has somethingto do with relative or internal mode.
Apparently there are tracks with, for example, 7 cue points where the platter is white (normal), and some others with 7 cue points also where the platter is black. I have no idea...
SpirosG 10:44 PM - 18 November, 2025
Quote:
I think you may have stumbled upon the black color icon bug

Check the color column and see if the track is black

I reported this in beta

They did not get to it



Well, the tracks are actually "uncolored."
SpirosG 11:21 PM - 18 November, 2025
Quote:
I think you may have stumbled upon the black color icon bug

Check the color column and see if the track is black

I reported this in beta

They did not get to it



Crazy, but yes, I just tried this out and this is the issue. Even newly imported tracks, for which I've never set a color, seem to have been automatically (?) set to black. Weirdly, if I manually set the color to black, the platter is grayish, but not blacked out.


i.postimg.cc



At least we, I suppose serato team to, now have the answer.

Thank you!
SpirosG 11:26 PM - 18 November, 2025
From what I understand, after a few tests, any newly (first-time) loaded track is automatically set by Serato as a black-color track. This is creating the issue. Weirdly, as I said, if I manually set the color to black again, the platter becomes visible.
DJ Marv the Maverick 5:28 AM - 19 November, 2025
You can see the beta bug thread here

serato.com