Timely info. I am about to pick up the phone and place an order for one. Damn....That means more waiting for me. :(

the current ones are ok... there was a discussion on this...
www.serato.com

Hi,

There was never a problem with fires. I do not know who provided you with this information but that is not correct.

There was a very small number of units which experienced a problem with a faulty power supply which would prevent a unit from turning on. There is no risk to the user, the unit simply needs to be serviced.

All units in the field are fine and all the problematic units have been removed from circulation.

yeah DJ HYPE, you should tell your friend at guitar center to learn what he is talking about before he steers away business.

... sounds like the story of the "exploding iPhones"... :)

people always assume fire when they here faulty power supply

so if there was not a major problem why did they give me a full refund even though I've had the unit almost 6 months? and what incentive did my contact have to lie to me when they were already giving me a refund?

I've been dedicated to NUMARK for a long time and I still am, but dont sit here and try to give me that b.s company line about a small number of units! if there was a issue just man up and admit it, fix the problem and move on!

If i wanted to bash Numark I could easily do so without the use of this board! My name in this industry carries a lot of weight and respect for my years in the game. People respect my word and my reccomendations, so dont go there! This game is way bigger than that and the DJ is way more powerful than you can imagine!

uh dude, he just explained why some were recalled. there's no point in trying to throw your weight around. if you dont think you are part of the group that had the problem you should have hung onto your NS7, and if you were part of that group, then you should replace it or fix it anyway. shoulda done some more research before getting your refund.

all im saying is that I buy a lot of stuff, and the folks I buy from look out for me! Its all about the relationships you build with folks, they told me to bring the unit back!

its not about throwing weight...this is how I eat so i take this very seriously, and im damn glad I made enough good relationships where folks look out for me!

This is not the big deal. Buy another one...

This statement has been on our web site for 3 weeks now and found forward facing on our support pages, nothing in hiding. The serial number range is below. If you owned a unit for 6 months, there is no way this would be a part of this repair effort. Truth is very few units made it into the field, however, we fully recognize the pain it might cause a user to show up at a gig live and all of a sudden have a diode blow out, so we made an open and honest statement. The main reason units are hard to come by today, is the demand is great, perhaps greater than even we expected and perhaps the component error was partly a result of a push to make more sooner.

NS7 OWNERS:
We recently learned that a small production run of NS7s had a manufacturing issue that requires a simple rework to a component inside the unit (a single diode with the wrong value was mistakenly used). While we were able to diagnose and correct the issue for the majority of units before they were shipped to our retailers, a small number of units made their way into the hands of end users before it could be corrected. Note that this only effects a small handful of units that were produced and shipped to retailers after August 1st; all units purchased before that date are not effected by this issue.

If you own an NS7 with a serial number whose last four digits are between 3007 and 5001, we have set up a hotline for you to call to arrange to have the issue corrected with your unit. Please call us at (401) 658-3131 x 1408, and we will make arrangements to update your NS7.

even so then you are damamging your own rep by argueing this. It is plain sight what is being done by numark. So just because your friend at guitar center says so it isnt true(i now managers AT GC and SAM ASH). IT is a known fact they rarely have any information before anyone else. To be exact they get info from the website.
SO why not just ignore your post. well because there ARE people looking to this forum to make an honest educated decision to buy an NS7.
seems like one of my favorite public enemy quotes fits here 'don't believe the hype' No pun internded

im gonna let this go, cause some of you have no clue as to the point im trying to make! and for the record I have a 25 year old numark 1550 mixer with a knob crossfader that still works! With the money I've spent on numark products in my career i have earned the right to express my opinions good and bad!

you dont have to agree with anything I say, just respect my right to say it, as I do yours!
and im not one of these internet all talk no action busta's, IM IN THE ATL, AND EVERYBODY KNOWS ME, AND EVERYBODY CAN FIND ME!

there is a difference in OPINION and FACT once an opinion is negated by fact it is no long valid....
you posted about a fire issue which isnt true. nothing agaist you posting the issue is with the false information

try not to get so emotional about it it really doesn't look professional no mater who knows you

FOOD FIGHT!!!! :-D

I would disagree with sbangs reply stating that "All units in the field are fine and all the problematic units have been removed from circulation.". Mine is back in for repair #2 after dealing with the power supply issue (repair #1).

^ was it one of the recalled units?

what is the problem #2?

Did they send you a new ns7 or repair the PS issue if it was a recall unit?

I am not sure if it was one of the recalled units or not since I don't remember the S/N and it is currently in repair. But I do know that the first issue did have to do with the power supply.

Problem #2 is a popping sound that comes from all outputs and Itch can't control the unit. The popping sound occurs regardless of whether it's connected to a computer or not. Was told there was a "tweak" that wasn't made to the unit when it was in for repair #1.

but to me, they should test it fully before they send it back! they shoulda known

its just like car repairs sometime you only notice one issue when actually thier are several.....

if you have a problem unit and dont send it back NUMARK could not possibly magicly remove you unit. what they mean is all retailers have returned problem units. but just like with the vci-300 recal you will still end up with people selling b-stock units on ebay and such

So how about this instead:

"All units in the field are fine and all the problematic units have been removed from circulation. They are now in the hands of unsuspecting consumers who have to deal with sending it away for 4+ weeks to have it repaired".

BTW... "My" NS7 came back yesterday (9/18). Note the quotes around "my". Problem is, IT'S NOT MY UNIT!!! It belongs to someone else! The serial numbers are different, it's in worse condition than mine was and has a June 2009 mfg. sticker on it. Mine was 3 months old when this unit was built.

I've already sent the manager of Numark RA/Tech Support an email and left him a voice mail.

I won't be buying any more Numark products.

good thanks for sharing.... electronic equiptment breaks oh well deal with it,

Guess you wouldn't be saying that if you'd dealt with them since July like I have only to find out you were sent someone else's beat-up unit...

i went through 3 vci-300 units....I went throug several numark mixers. My a?c in my car went out... I just got the stuff fixed and moved on.... when my last vci-300 went out they were completly out of stock in vestax for over 3 months so i had to wait to get one. so it isnt like i am talking out my butt .... i have been there and whining isnt going to help....

And the fact that companies break promises, create crap electronics, patronize you, get $1300 of your money for their most expensive product, then jack you around for months is acceptable??? Maybe to you, not to me.

I don't pay $1300 to be jacked around. I can get that for free if I wanted it. We speak with our checkbook.

Companies should keep the promises they make to consumers. I was made 3 promises for repair #2. Only one was kept. Then to top it all off, they don't send me my own unit back.

I'm not whining, I'm stating fact. Everyone is entitled to their own opinion, so feel free to call it what you will.

if that is the case take them to smalls claims court ... if they actually did swap your unit out for someone elses used unit

Note To All NS7 Owners: After being sent a unit following a 2nd repair that was not the same unit as the one I sent in (serial number and manufacture date were different), and was obviously not new (in worse condition than the unit I sent, IMO) I contacted Numark Technical support.

I was told, "Our primary objective is to make sure you have a working unit. Numark reserves the right to send you a different unit."

So bottom line is this: If you send in an NS7 and you get the identical unit back, consider yourself lucky. If you don't, you've been warned.

Therefore, if you've made any customizations to your unit you might want to figure out a way to remove/undo them before sending it in. You might not get them back.

thats BS. I suppose it speeds up turn around times but if you are noticing wear and tear on the replacement unit thats unacceptable. I baby my gear and I sure as heck wouldnt want to get something back that someone tosses in their trunk or eats BBQ hot wings while they DJ.

I baby my gear as well which is why I was highly upset when I was told this by the manager of RA/Technical Support.

I was told I'd be sent new vinyl (this one was filthy and scratched, even after cleaning) but not a new laptop stand (which takes a lot of effort to get on the unit - my original did not) because after checking with product development that was the way it was supposed to work.

I'm just posting this to save other people the problems I've experienced by letting them know ahead of time.

again i hate to be the one to say the opposite of your complaint but that is the normal proceedure about warentees. the claim to either repair or replace... so that is not the issue

now if the sent you a used unit that is a big deal....however if the send you a new unit different serial you can't complain.

It was NOT a new unit. A new unit would not have scratched and filthy vinyl, and the laptop stand wouldn't be scratched. The unit would not have fingerprints and other "things" on it. This one did.

i know it was not. i am just saying switching is common but switching with a used unit is unheard of

Well unfortunately, it happened. If I had gotten a new unit I wouldn't be complaining in the least. After 2 repairs, a new unit was what I wanted. But I was told if a 3rd repair occurs a new unit will be sent.

I also asked if this was a mistake made by the shipping/repair department in Reno or was it intentional. I was told, "That doesn't make any difference."

well i still stand behind my above statement.... small claims court or even one of the television court shows

or "can I speak to your supervisor"

your original recipt may have serial number on it....

no doubt someone else has his original unit already

That WAS the supervisor.

The invoice that was returned with the unit did have the original serial number on it. After noticing the vinyl and laptop stand were different I looked underneath and found the unit was different.

i am just pointing that out cause you have a case.... I mean the need to either repair your unit or replace it with a new one....

Kraal, agree with you 100%

or atleast swap the insides and return you your original

That would have been fine too, but again... Unfortunately that's not what happened.

yeah i am just extending this cause numark needs to man up on this one

it would be nice if they asked you when you started a repair ticket, "would you like your original unit back, or is a speedy repair your main concern?"

LOL!!! That's a great suggestion, and probably not a bad idea.

I hope someone from numark can be straight and clear this issue with the NS7 recall. I purchased my NS7 on the 30th of August. I have not had any problems, but I've only used it a few times. I saw the recall from the message board and decided to call numark. I spoke to a rep from numark and he could not give me a straight answer with the issue. I told him that I had no problems with the machine, but I wanted to know if I should be concerned about the recall. I asked if there is a serious issue with the machine and he just told me to contact the store where I purchased the NS7. I asked him if I should notice anything that would tell me that I have a problem with the NS7. He asked where I purchased the machine and I told him guitar center. He said they would take care of the problem. I went to guitar center and they told me it's an LED issue with the power. If the machine works I should be fine. Now they went ahead and echanged the NS7, but gave me one thats serial number is also part of the recall. I told the rep at guitar center and he told me I should not have a problem. There seems to be a serious issue here and nobody is coming clean!!! Numark claims that there should not be NS7 circulating with this issue!! How did I get another NS7 from Guitar center with the recall serial number?? I think there is some legal issues here!! Numark needs to come clean and make sure they let there retailers know the real problem. I hope someone from numark can come clean and explain what the real problem is.

I have one that matches the serial numbers of the recalled units as well. I think I will return this and get my refund. I was not happy that there is no way to pass effects to each channel. And passing the effects over both channels seems very limiting. I would like a delay on one deck and then to fade to a looped flanger deck that I can fade the flanger off of, or something like that. Anyone else have any second thoughts once you bought your NS7s?

well if you wait for the VFX1 you can do 2 channel FX, but it sounds like youve made up your mind already.

qlogik your second thought should of been your first thought... the ns7 at the time you purchased had no effects

Just because you have a defective unit doesn't mean you should get a refund because you don't like it. I agree with Kraal, you knew that the NS7 didn't have effects before you bought it. If you didn't then you didn't do your research, that is not Serato's fault. As far as getting a refund because it's defective, go for it, if Numark let's you. I believe that they will just send you another unit. If they do, make sure it is a new one a not refurbished. Remember you paid for a new one, just because it was bad doesn't mean that you paid for a refurbished one.

The serial of my original unit was not one of those affected by the "recall" (1385). The "new" (used to be specific) unit is 3203. So if the serial numbers above 3000 are affected this would have been one of those units...

Hopefully I don't have another issue but I was told that if a 3rd repair was needed the unit would be replaced with a brand spankin' new one.

lebickley, it's certainly regrettable that you've had to send in your NS7...especially twice! I understand what a great frustration this represents to you.

While it's true, like you noted, "Our primary objective is to make sure you have a working unit. Numark reserves the right to send you a different unit," I believe there's been a shipping error here, and that the unit you received back was not intended for you. I apologize for the error, and we're taking action to make it right immediately. Your contact here at Numark will be in touch with you shortly with you to make arrangements.

It was 100% right of you to expect your original unit back. Worst-case, if our technician found something unexpected or out of the ordinary that meant your unit needed to be replaced, you should have received a unit that was (at the very least) in as-good, or better condition than the one you sent in. This is clearly not what happened, and we'll make this right immediately.

I'd like to try to help address some of the other questions and comments about NS7 service in the thread as well.

... "What should I do if I need service? ...
... “I have a unit whose serial number is between 3007 and 5001, what should I do?” ...
... “The 'internet' tells me to send it in, but 'this guy' tells me not to. What gives?"...

Our goal, and our passion is making industry-leading tools for the Professional DJ. An important part of this is providing a level of service that matches this commitment.

No customer should expect their product to fail. If something unfortunate does happen, we're committed to standing behind our customers and products.

When a unit requires service, we want to coordinate the fastest most sensible and hassle-free route for the customer to get from Point A (having a unit that needs to come in), to point B (having a working unit back in-hand). Whether a repair, a replacement, or a refurbished replacement makes the most sense has to be determined on a case-by-case basis.

..."So what does this mean for my NS7?"...

Every customer-owned NS7 which requires service is provided with pre-paid return shipping to our facility, and with priority turnaround service. This is regardless of serial number or the reason it's being sent in. This is our Flagship product, and you are our Flagship customers.

In general, (as has been discussed at length in other posts) any issues related to the power-supplies on NS7 serial numbers 3007-5001, are resolved with a simple repair, and don't require a replacement of any kind.

... "I just got one of those 3007-5001 units and it works fine, should I take it back, send it in, keep it or what?" ...

If you purchased your NS7 in the month of August, and it's serial number falls between 3007 and 5001, please call us at (401) 658-3131 x 1408, and we will make arrangements to update your NS7.

However, If you purchased your NS7 after August, the needed service has all ready applied. There's no need to send it in.

In other words...

Rather than adding these 3007-5001 units to a giant bonfire and ridding the world of them forever, we're applying a simple procedure to them where a single diode is exchanged, and a series of tests are performed before the unit is returned to the customer or dealer. These units were constructed with the same quality, ruggedness, and attention to detail as the NS7's you see tearing it up on YouTube (Watchwww.youtube.com ), and they deserve good homes too. Again, if you have an 3007-5001 NS7 and purchased in August, it might need a trip to the NS7 doctor. If you got it after August, it's all ready gotten all it's shots, and is ready to go.

Of course, please call us with any questions or concerns about your NS7, regardless of your serial number or whether you're experiencing any symptoms or difficulties. We realize that with all the different sources of information out there, clear answers to your questions may not be as easy to find as you'd like. It's important to us to be as up-front, accessible, and informative as possible.

Contact us by Phone: 401-658-3743

Contact us by email: support@numark.com

Hours of Operation:
We are available to help you 8:30am - 4:30pm EST Monday through Friday (except holidays).

I was just contacted by Numark via email to say I will be receiving a brand new NS7, and that the unit I received was not intended to be shipped to me (which I originally asked about). A shipping label accompanied the email for return of the other unit.

All I had asked was that either my original unit be repaired and returned to me, or a new unit be sent.

Once I receive a new unit I will be happy, and hopefully it will have no issues.

Rob and Matt, thanks for taking care of this issue.

For the record: I am not bashing the NS7 in any way. As Matt at Numark can tell you from several of our conversations I love this unit. That hasn't changed.

I was a professional DJ in the early 80's and now only do it as a hobby. This is the closest I've come to my old SL-1200 MKII's in the digital domain. I don't need any fancy effects, and this unit does exactly what I need and more.

I want to add my two cents on this. Numark appears to be trying hard to meet the objective of getting a repaired unit or a replacement unit into owner's hands quickly. While my repair took longer than expected, they gave me a unit that worked.

They're striving for excellence and that in itself should be acknowledged. I applaud your effort, Numark. To those who's expectations hav not been met, give them a chance to fix it. I've found that they're willing to try - which is more than most do.

Numak isn't perfect, but if they keep it up, they may just get there. Keep it up, Numark!

-KLH

I purchased my Ns7 in august and had to send it back for the same popping noise. My serial number was not part of the recall but it still failed. You never know what you might hear. I was told by an employee of guitar center that they sent back 3000 units nationwide. Mine is scheduled to arrive on monday and i will definately check the serial number.

the serial number means nothing now..... the '3000 units ' sent back it seams were the ones taken out of circulation and repaired. It happens more than you think. the iphone had a simular ordeal too. point is numark saw the issue and did what they needed to do to fix it. what else can you ask for?

I'm still waiting for the rep at Numark to give me a call back after he had to leave my call for a meeting. I had the same popping noise and my unit is serial 3412 and bought on Aug 20th. So the dude told me his going to give me directions on how to send the unit in for repairs.

He said it will take at least 2 weeks traveling because of the "ground shipping that Numark is going above and beyond to provide".

Rush delivery would not hurt.

All I will ask for right now is to PLEASE DO SOME HEAVY TESTING on my NS7 before reshipping it to me. AND CHECK EVERYTHING!!! ( I did not like how lebickley had to send it in again after the first time. )

The unit looks solid as rock and I believe lebickley's was an isolated case so keep it up and you will have a loyal follower!

My 2 Cents. Crossing Fingers. =]

This is Serato's forum, not Numark's. While there are a few folks from Numark who pop up from time to time, they aren't in their maintenance group. I recommend calling and following up with Numark directly - and often. Good luck!

-KLH

thanks KLH I will take your advice. Numark should keep an eye on this forum thats where their money's at. :P

I got my unit after a long but well worth wait, 16 years of DJing and the NS7 is off the hook. It may make its way into clubs. And now with the effects unit add on I can see this happening. Numark so keep an eye out here.

who's this djhype?

Got my ns7 back this monday.took less than 3 weeks to get it back. I did get back my original unit. working ok.

Ha I don't think Numark "quietly" recalled nothing. I went to guitar center and they gave me a new one. The new one falls into the recalled numbers but it had a sticker that is was "INSPECTED ON AUG09." SO I'm happy I'll still call tomorrow because I don't want this unit to maybe have a problem during a gig. but other than that it's working fine. VIVA guitar center and my new buddy the NUMARK NS7!

AND SERATO ITCH !!!! :)

Got my unit today and its already down. I surrender. Not worth the headaches and itch has never worked right either.

Hi salsero.

If you would like to start a help thread in the help forum, we would be more than happy to help you with any of the issues you are having. Our support team for Numark is pretty good :D
serato.com

My new unit was supposed to ship last Wednesday, so still waiting...

I posted too soon. The FedEx guy just showed up and the new unit just arrived. Hope this one works right... :-)

told ya just here to rant :) should of checked fed ex website instead of posting here :).... now get to mixing and post a mix

Didn't have a tracking number despite repeated asking... :-)

I'll be using it later tonight...

i was just messing with you

Wah. Just kidding, Lebickley. I waited WEEKS while my NS7 was being fixed. Just give Numark a call. I'm sure they'll handle it the right way.

-KLH

No problem guys... Takes a lot more than that to rile me up... :-)

salsero, maybe it's the problem with the music that we're spinning! welcome to the band wagon of unhappy ns7/itch user. lol

on the recall note, I was told that, although my unit serial number falls in the recall numbers, the unit was inspected and looked at before Guitar Center restocked them. The production date was July 09 but I made the purchase of that on Sept 19. So I too hope that it doesn't need to be sent back to Numark. You would think there is a means to verify that information via the net, eh?

dVO, what type do you spin? It seems obvious what Salsero, spins.

salsa and more salsa :)

working on dance, electronic, trance, hip hop, R&B, etc for possible wedding stuff and maybe into the club one day.....

if not, I hope to work up onto the salsa congress scene. :)

I do weddings mostly. 80% of them are Spanish. I spin a lot of Salsa Bachata Merengue. But I Love SALSA. Caminalo!

OMG, can't remember the last time i heard some good Merengue. I miss my NYC stomping grounds.

I'm bummed out guys. My NS7 took a crap. I called the Numark rep a month ago and told him that my unit was one of the unites within the serial number range and that I should have it replaced. He told me that if the unit was not doing anything wrong then not to worry. Well starting last night.....what it does now is the sound will start to pop in and out for a while until suddenly the whole unit starts to blink rapidly but dimly...and it sends Serato into a fit and...Game Over. Is this the nature of the recall problem? Is this the behavior most of these bad units are supposed to display becuz of their problem. I just want to make sure my problem is the NS& and noy my comp. My comp seems to be working perfectly fine with out. Is it Itch? IS it the NS7? Any tips? Thanks guys.

It's the beahavior I had... Weird that the rep told u not to worry when one of the diode needed to be corrected... strange.. but yea that's exactly what happened to mine..

I've learned the hard way that Numark has a problem with split support. Meaning when you call their support sometimes you get a rep that understands what it means to provide customer support, and then sometimes you get a rep who just don't give a dam. Numark has gotten a lot better because the latter tech rep I mentioned use to be prevalent throughout the company. Hopefully they will eventually weed out the ones who continue to give them a black-eye in the customer support area. I do notice that they seem to give better support if you're a squeaky wheel on this forum. The NS7 is their flagship now and they have responded very well on this site when someone has a problem.

sad fact is i noticed that wishy washy support behaviour throughout the industry. My advise to anyone looking to drop so much money on equiptment is get a place you want to deal with and will deal with you. Get a place that offers an in house quality/replacement guarantee. If at all possible get a dealer at a local spot you know and can trust. When shopping for the NS7 or what have you talk to a rep drectly. If local the better get their card . call them and only talk to them. when it comes to making you happy they will usally bend over backwards cause they know you are trusting them. I know that doesn't help a broken NS7 but anyone looking for new gear this is a good way to get quality service and usally a discounted price.

Agreed. That's why I went the GC route with this purchase.

i have been dealing with the same guy since my first turntable purchase

Wow...

Hope you guys get your NS7 issues resolved. I can tell you from personal experience and a couple of months of dealing with tech support it will take patience.

So far the new unit they sent me is working fine (fingers are crossed as I'm typing). Hope it continues to do so.

Yeah I read your entire ordeal lebickley. That was a novel. Good to hear everything is fine thus far.

Thank you czar. Its good to know that the behavior is a consistent one therefore i can breath in knowing that my comp is fine. I would have liked to have taken care of this a while back when i first called but oh well....its top prioroty at this point. Spazz...Im actually6 going to find out if GC will help me out since I did purchase the warranty but....I do remember that their warranty didn't kick in until after Numark's one year ended.....right?

i have delt with GC and sometimes if you are willing to pay the restocking fee(at most) then they will swap out.

Thanks kraal...I guess I'll find out tomorrow.

Yeah if you purchased the additional GC warranty. But I was talking about the 30? or 60? day return policy that I think GC has. Someone plz correct if I'm wrong.

spazz you are right i am not sure about big purchases but i have returned stuff a guitar center in 30 days that i just purchased to use at gigs

Ugh...no dice with GC. Gotta go through Numark.

Crap, sorry man.

if u buy the extended at GC ur return or exchange period extends to 60 days so u can bring it in and get another one.. if under 60 days..

thats what i did i just brought it in and was like "man this one is not working" whats wrong with it? they asked.. I said " I don't know.. I called Numark and they told me to bring it to you and get an exchange" presto I got the new one. working fine but it's not all that I get aclicking on the decks when in high torq and start them up a little noise that you cant hear when u playing but it left me a little iffy about quality... but hey I spent 1500 and got the 2 years extended for a total 3 years so im cool..

Numark offered to have it shiped to them but having to wait 2 to 4 weeks to get it back I took the route of exchange that I had the right to being that I paid for it so.. good luck..

i agree with czar I hardly ever send stuff back to manufacturer if i purchased a faulty unit from a store. there is always a manager there to please a customer :)

I've had nothing but a great experience when I had to send in my NS7 for a true repair (the motherboard was replaced). It did take a while, but my NS7 is great now! It took me 5m to fall back in love with it after it arrived.

-KLH

I have been watching different posts & discussions on the NS7 since ARPIL OF 2008. I am also a reseller. And also DJ'd as a career for over 20 years (currently retired). As a retailer I am/have been exposed to a number of different software options (mixmeister, cue, virtual dj, torque, traktor, etc.). And honestly the bottom line, opinions and .... (you know the saying), we all have one.

As far as customer support, ease of use, and multiple manufacturer hardware interface products, serato is by far, MY FAVORITE.

FYI, now the NS7 is fully in stock and readily available at most store fronts. Now that you know you can find the NS7 in stock at most stores, and after personally dealing with Numark, I would recommend looking very closely at the threads, and keep in mind, ITCH is not Numark. I love everything about Serato! But, Numark....well, please choose wisely.

Nicely put. ;O)

bald_dj, what itch product would you recommend from what you have seen as a retailer? I would be interested to know what your experience with Numark has been with the NS7, as I'm sure many others are wondering.

my buddy at sam ash has always said. but it is numark :)
but he actually concieded in saying that the ns7 looks like a big improvement. Now need to sublimily diss numark i bet there are 1000's of people that will stand behing thier numark products

DJAMIRI,

Please keep in mind that this is only MY opinion. I personally would not and do not use itch, I use Live & SL Video, tech 1200, & TTM57. Heavy coffin, but that is my preference.

I will not bad mouth Numark. Everything that I would like to say is already being said. My stories might be slightly different. While KLH is a major supporter of the NS7, and I respect their opinion, because in their application it seems to be working perfectly. I am on the opposite side of the fence and because of history on other components and issues with the NS7 (lebickley is not the only person I have personally talked to with those or similar issues) I must once again say Choose wisely.

I don't know about you guys but any manufacturer that consistently hypes products and has distribution and product issues is now friend to my business. (Kinda reminds me of microsoft.)

CLASSIC :)

bald_dj

looks like that, despite you claim to be a reseller, you've never, ever touched, or heard, a NS7.

This machine is, under every respect, top DJ gear: built LIKE A TANK, with unrivaled sound quality.

Of course, early production units could have had issues, but the support service has solved everything with the highest degree of efficiency in the industry; I dare you to find 1 (ONE) person on this board unsatisfied with the Numark service.

Yes, it's a bold claim. And the NS7 is a bold product.

You are incorrect, I have one in store, wanna buy it?

Opinions once again.

Opinion supported by what? Fresh air?

Opinion not based on FACTS are just annoying bashing.

Once you bring facts on the table, we'll be glad to scrutinize them and then, in case, agree.

hmm I agree that next to other Numark product the NS7 looks/ feels superior but I dont know how far I would go to say it's a top of the line product. that is why I got a 3 yrs warranty :)

djcerla once he said he doesnt and would not use itch i lots intrest i mean common what was the point ?

in college i worked at a book store and just because we sold books by a certain author it didnt make me have an opinion on a book i didnt read

And what's your idea of top of the line product then? Just curious.

well for starters my platters started macking a clicking noise when I press play and they are in high torq. and I said I dont know how far I would go... yet.. It does feel great but the fans are noisy and scare me too.. lol but hey its good/

grr i said macking i mean making not smacking

aah the fans are noisy, and you're scared.

we'll I'd be more scared not to hear fans.

and again, what's your idea of top of the line product then?

ahhhh ur a ... the product will gain reputation with time... yea the fans are freacking acary .. .I dont think they need to make noise to b good. and they "scare" me because they sound like they will bust.. but once again I have 3 yrs warranty and only time and heavy use will tell what the NS7 is all about.. peeeewwww

See? You can't answer simply because the NS7 is THE top of the line at the moment, as it's widely aknowledged.

hmm its the first of it's kind. that I think doesnt make it entirely top of the line.. Numark does not have a rep for making tank build hardware.. the NS7 is their first attempt at it.. whats wrong with u do u smoke weed???

czar,

I have reported you to mods for breaking rule 1.

there are plenty of diferent more expensive, better and fancier configurations you can have than a NS7... NS7 has advantages and disadvanmtages alike... anyways

whats rule 1?
not talkign about weed?

its

amusing how u talk and what u do..

you just can't name one, so please don't insist.



this sentence alone enlightens much about the way you build your opinions.

rule 1 of serato forum "be nice to others"

ok buddy case closed

C'mon everyone - let's keep this conversation civil.

OK DJCERIA,

I needed liquid refreshment and an opportunity to let things cool down. BUT, since you asked about recommended QUALITY products that Numark products on the whole can not stand toe to toe with on any level, well, here is a starting list.

MIXERS
Number one favorite RANE TTM57 (fun, fun, fun!!!) I have talked to some of my clients that did not like it quite like the pioneer systems, because of the very loose magnetic faders. Not an issue to me, but ALL the extra fluff is well, fun!
Pioneer DJM 800
Pioneer DJM 5000 (some pro's, some cons)
Pioneer SVM-1000 (for the hard core video mixer, the true shizzle)
Allen & Heath xone:4d

CD PLAYERS
For feel, use whatever you like with the hardware interface. My personal preference is the Pioneer CDJ-800 MK2. I have played on the Pioneer CDJ-1000mk3, I have not the chance to play on the CDJ-2000. I also like Denon, but if you run into a repair issue, you could be looking at the same repair situation as with Numark.

TURNTABLES
It seems that all the manufacturers are building quality turntables but, Technics 1200 mk whatever you want, are still my number 1 favorite. Belt drives are no option. I have played on Audio Technica direct drive tables and liked them, also Vestax which I did not like as much. But still are a better option than Numark.

Now if you are trying to compare NS7 in price to the better quality options, of the products outlined, The NS7 will win in price. But within a few hundred dollars of that expense you can be in a cadillac system, not a polished pretend "BUILT LIKE A TANK" product like the NS7.

And as far as finding one disgruntled Numark client, well I am that as well. ..........................I had examples listed, and felt that would be inappropriate.

If someone argues so hard that something is the absolute truth, maybe one should take it upon themselves to investigate some other options. AND MAKE UP THEIR OWN MIND.

Do you work for Numark, you fight a very one sided argument.

You're correct somewhat. I have noticed of late that Numark is making an effort to better their quality of customer support. They still have a ways to go because right now they lack consistency. But they are trying and I can respect them for that. The NS7 is probably the finest piece of kit they've ever built IMO not counting the diode issue which they jumped on immediately. But in order to make it a success for the long haul, the support has got to match Serato. Hopefully they will keep making strides in this area.

Lol, I suppose that I have been more of a cheerleader than evangelist, but that's what happens when you're happy with a product.

For the record, I was VERY close to turning on Numark when my NS7 repairs took longer than necessary:

www.djforums.com

... But that was forgotten within 5m of playing on the NS7 when it showed up.

Numark still seems to be trying their best to support the NS7 as much as possible. Unfortunately, only the missteps will be shared and the other hundreds of great experiences aren't.

IMHO, Numark deserves a round of applause for a great NS7 first year. Rah!

-KLH

true ... i just look at all the people that say i see ALL the complaints on the forum without realizing there are in actuality only a hand full of people complaining. I think that is a good track record

all I said was that the NS7 has to prove itself. and that I dont believe it to be top of the line yet but I do believe it to be revolutionary and the first of it's kind yes. (first turntable type with no emulation but actual control over computer software)

regarless the NS7 feels great/ and I feel and hope it to be quality, it has been working great and I got a nice juicy extended warranty to cover my investment. SO I ENJOY IT !

bald_dj,

Mixers? CD players? TURNTABLES??????? I hope you are joking here. Welcome to 2010s. No one needs CDs nor turntables anymore, and the mixer is included, at least on the NS7.

The question of a comparable but better product remains unanswered, simply because it CAN'T BE ANSWERED.



Again, your claim is totally unfactual, based on nothing, in short pure bashing.
Worse, you're bashing on a product that you claim to be selling, which is pretty lame, every angle you see it.



I don't work for Numark. And I'm not one-sided at all, given that I have stressed many times, in many posts, things that I don't like on the NS7 and ITCH. But one person who claims to be a reseller, and gives unfactual, biased suggestions based on word of mouth or "Numark reputation" gets no respect from me.

Those guys are clearly putting a lot of energy and money in building a new, hi-level, reputation and don't really deserve this kind of unfactual bashing; just look how Apple was in 1999 and how is in 2009 to discover that turnarounds in a brand perception are very possible.

what are u talking about apple now? what perception, apple has gained nothing based on word of mouth rather they use bashing yes bashing of windows on their add campaings and more bashing.. as soon as apple gets as big as windows you will see more people writting viruses for apple thenwhats gonna be ur argument??? that maybe MS writes the viruses for mac? well maybe apple is writting viruses for windows right now! so dont try to fight this battle as far as the NS7 being a top of the line product we are shearin our view points so take them as that u might have ur own and that fine we are here to talk and give ideas out. i agree that numark seems to be trying to change their moto for their own well being but i will not say to people i know that NS7 is top of the line becasue without my 3 year warranty I would be scared of using the NS7 under proffesional situations after my first year. it is the way it goes and it is because of maybe bashing of numark but dont blame me.. I use what works for me..

but yea the NS7 feels better to any other piece of hardware from numark ive yet seen... i think u shouldgoogle "top of the line" do it

Just look at the market capitalization value of Apple vs Dell, Nokia and HP from 1999 to 2009 and you will have your answer. And look how Microsoft, in the same 10 years, decreased its value. It was just an example of change of brand perception but if you want cold data, here they are.

cerla u say that bcz u own shares from apple. apple has gaines from people that fear viruses, malware and have no computer knowledge. everyone knows this... so stop it i dont care whos big or not bcz i have no special interest unlike you., I have owned windows for yearssss now and i have seen every problem and advantage windows can have and windows has come a long way during this time.. mac seems cool for what it is but as i said before if some people were more interested in writing viruses for mac you would have one less reason to yield double or triple what u pay for a windows machine.. not that it is a bad thing to spend smoeny, bccz unfortunately people throw away stuff due to lack of knowledge on how to make it better again ex computers when thye get a lil slow u can clean them.. theres lots of folks who discard they computers cuz they know not better. i dont like this throwing away of things.. but back to topic apple has good and bad things.. its all about the looks and the viruses for now..

czar,

as I already said 2 times, that was just an example to show how a BRAND PERCEPTION could change over time, I was refering to Numark. Apple was JUST AN EXAMPLE.

Hope you get it now.

oh yea i do believe in that the next two product from Numark will let u grab a better perception but i didnt like that numark concentratd on a video game so early on when they just start to shift their image,.,

just email them about the video game, this is ITCH forum, and the NS7 is nothing short of amazing.

It is now my 4th week without my decks and I am extremely pissed! They said it was top priorirty and all that crap. It took a week to get there and another week just to sign a technician to it.....what gives?!?!?!?

i can sum up the success of the ns7 in a paragraph. My ns7 has been in for repair twice already. At this point the ns7 has not proven to be totally durable, and this is opinion not fact, i see it to be on the high side for potential long term issues. Oh and when i said high side i wasnt talking about weed. So let me wrap this up .. The ns7 when working properly is dominant. IT is the s......it. Nothing better. The single undisputed factor on the success of the ns7 will be how the ns7 is holding up after the factory warranty, and what numark will charge for averages repairs like buttons not activating and similar basic repairs. I am keeping my fingers crossed that we are not going to have one big massive ns7 grave yard some where consisting of ns7"s that people elected not to have repaired by numark.

I have a solid and durable feeling of the NS7... but hey , that's also an opinion.

+1

ALL repairs are frustrating. IMHO, Numark has been stepping up to the plate to take care of NS7 owners, but YMMV. I just hope that they can keep it up.

-KLH

+1

but I suspect it's like a car: it it was "born" flawed, even a BMW could be unreliable and, all in all, suck.

it remains to be seen what's the % of flawed machines compared to the total production; a small % is physiological even for the best brands.

... what's the big deal?
It (sh) happens, they are straight and wanting to fix it.
be cool.

Not everyone has the same experiences, even when they deal with the same people. I have had to send back a few things to Numark throughout the years. First back in 2004 I had to send back my CDN-88 because it was skipping. They told me to ship it to them and they would ship it back matching the shipping method. When they got it, they said that they could not re-create the problem, but they exchanged the optical bay anyway, just in case. Never had another problem. Got the unit back in 3 days. Sent my PPD9000 mixer to them, mixers have a 3 year warranty, 2 1/2 years after I purchased it. They changed all the channel selector switches had it back in a week. I ground shipped it that time. They always treated me fairly and took care of me promptly.

My Nissan dealer, who many people rave about around here, is always taking advantage of me. Or that is the way I feel, it seems like none of my issues are under warranty, and when they are I have to bring the car back because that part is not in stock. I feel like I am always getting dicked around. I talk to other people and they say totally different things.

I sent my unit back for the third time. I cant even explain how dissapointed i am.

just said NO! I dont want the same unit again!

I dont think they can keep making u do this..

i thought there policy was on the third on you get a different unit

what they need to do is send that unit back to the manufacturing plant where they can really test and give it a proper quality control while they give you a different unit.

they do and it becomes a refurbished model i beleive

that is great. =]

I hope they do I hate to see units go to waste..

There's nothing wrong with getting a refurbished unit as long as there's nothing wrong with the refurbished unit.

-KLH

I would totally get a refurb

I sent my NS7 in because it was freaking out anytime I started playing music and moving the platters. I checked my serial number, and the last 4 digits fall within the range described above. They received it June 11. They also said mine was a top priority and the turn around time was going to be about 4-6 weeks. It has been 3 months with out my NS7. I've called Numark technical support for the past 2 months trying to get answers on the status of my repairs, and each time they just give me the runaround. They would tell me they are going to call the Reno facility where my device is being repaired to find out what is going on then give me a call back, but each time, I never get a call back.

How long do I have to go without my NS7 which I paid a lot of money for?

Can anyone from Numark, maybe Chris Roman, give me any answers?

how long will u give ur number and expect a call back?

I would ask for the manager and when they say "we will call back" simply say, "no sir, I will wait."

Im sorry for your issue man. hopefully chris will say something. open a help ticket too and get the serato guys involved! =D

3 months sounds like they lost ur paperwork or something. indeed need to get this fixed brother.

That's crazy... and you have obviously been patient. Where's Simon (sbangs)? Maybe he can help as he's on here from Numark...

-KLH

Hello,
Sorry im not really sure what is going on in this situation as I am in Dev, I have contacted the support group on your behalf. I am sorry for your frustrations but to avoid confusion can we please keep the discussion on your support ticket?
Kind Regards
Simon