It's a known bug with roland controllers. It a bug that was introduced in the last beta before the final version! Dj Soo reported it in the beta and I provided a video of the bug but we never had back from the modes. I also opened help request but haven't heard or received a response in two days!

My guess is just open a help request too

Me it's happening with my Dj 808 but on the left deck I even recorded a video showing the issue

These Roland controllers aren’t sounding so “hot” after all🤔

I have h encountered this issue on the 808, however I'm fairly sure it was resolved by just loading another track, and then quickly re-loading the one that got stuck. That seemed to get it going again.

I don't have such issues. Running latest version of SDJ Pro and latest High Sierra.

Edit

Using a DJ 808

Link to the video

serato.com

hmmm, i havent had this issue with the 505 yet. was the latest dj pro software and just 10.12 on the macbook air. Not sure if it'll help (since it sounds software issue), but maybe doing a factory reset on the 505?

I had an issue with the TR-Sequencer recording activating my loops as a beat count... normally fixes it self when i do a reset is why i'm suggesting - since that too seems like a software issue i'm having.

A reset and restart all have been explored and there is no change or fix of the this midi platter and play button midi bug. Because it keeps on coming back even if after a restart or reset, so that's why I think it's software related.

Also this mid bug triggers its self like after 3 or 5 hours of using the controller platters and play button

Seen that is not good.

Wild suggestions time 🤔

🔘 Change the display to cue points not cue pads

🔘 Turn off Hi Res display

Hi res display is off
I don't think changing from cue pads to cue points will help because the only work around to
Temporary fix it is have to restart serato dj pro or either turn off the dj 808 and then back on and that sucks if your in a middle of a 8 hour gig at the club.

So The second work around with my Dj 808 is to switch to dual deck 3 which then works fine with no issues of the midi bug but then again when I switch back to deck which has the issue there is no change and still doesn’t repond to commands. But again when I switch back to deck 3 every thing works fine. I mean deck 1 and deck 3 share the same platter and play button I don’t understand why deck 3 works fine and deck 1 just stays frozen when the mid bug happens. So with that mind I think it's definitely a serato Dj pro midi bug

Any way ticket help request # is 411339 just in case the modes decide to respond back
This is day two no response from serato.

Hey guys, is there option on the 505 for mono split ?

So I got a response from a rep, and he had me install MIDI Monitor and send that info along with video of the problem. I"m waiting to hear back from him.

So Djcrap, I'm having the same exact problem as you are. I'll let ya know if anything happens

still no resolution.......,

Luckily, I've not encountered this issue and I've used the 505 for three 6 hour gigs over the last 2 weekends. Still, I'll follow this thread just in case.

I'm still waiting for a reply a week later.......I feel like my issue is being ignored.

Hey there, please contact us at customer support about this issue www.roland.com

Hey Daniel, Ive been I contact with Matt and he sent me to a product specialist. You guys have been nothing but helpful.

I'm talking about Serato support on this thread. I got the first and only response from them asking me to send them midi info and videos of my problem on 3/14/18 which I sent that day and have not heard back from them at all, not even a response to me asking them if they received the files.

I think it may actually be hardware related - I would talk to Roland

I recommended the 505 to a buddy because of my good experience with my personal 505. He purchased one and he seems to have this bug. The right deck play functions just don't function after playing a couple songs. We have tried different compatible computers, USB cables, and power cords. On my 505, everything works. His crashes every time. This has to be a hardware problem. Bad batch perhaps?

Like Dj Soo said, I would contact Roland as well.

this thread is just my frustration with the lack of support from Serato.

2 weeks and still no response.....

Now I am going on 3 weeks with no response. Thanks serato support.

Hi @Dirty Milk Boy,

Unfortunately, it looks we lost track of your ticket due to a glitch in our email help desk. For some reason occasionally the triggers we use to prioritise tickets don't quite work the way they are supposed to and as a result of this and some very high ticket volumes, it seems as though your ticket has essentially been lost in our help desk system :(

This odd behaviour does happen once or twice a year, and typically occurs during times of very high ticket volumes.

My *sincerest* apologies that you've had to wait so long for a reply - I've raised this technical issue with our email help desk with my Team Lead and we will address it with our help desk provider.

You'll find that I have just replied to your email, I'll keep an eye out for your next response.

- Dave.

I got the same issue too ticket number 411339

I zipped up some videos and files as requested by Kane 4 days ago via an email download link with wetransfer but I haven't received a reply to confirm if they were received.
And the link expires in 3 days. Since the help desk system is broken am no sure if I should resend the email again

MY 505 is having this issue as well

THIS IS TRUE!

i've literally had it happen after minutes and other times I haven't had an issue after 5 or 6 hours

My buddy was fortunate to have his swapped out for a working one by his retailer. His was bad. Problem would happen every time within minutes. If Roland is reading this, you should be getting a unit back from World of Stereo 2 San Francisco. Troubleshoot with that one.

Sup guys, can each of you open a help request if you haven't already. We are wanting to investigate this behaviour further and to do so we need everyone who experiences this to let us know by email so we can run through further troubleshooting and gather as much info as possible. You can open a help request using the green "Open Help Request" button at the bottom of this page.

Cheers,

Dave.

What's the point of opening up a help request if none of them or any of those that are already opened are not being followed up. Or even letting the person who opened the request that we received the files you sent and are still working on it. Still don't see the point of opening other help requests if it's going to frustrate the user more when the help desk takes more than 4 days or even 2 to 3 weeks to get an answer about a users issue that's just unfair to the user.

That's why I applaud Roland support tickets are answered and followed up in a timely manner! Way better than serato help desk that only answers when ever they feel like it.

I reported this issue in both the Invite Beta and the Private beta and no one has responded to either bug yet. Just made a help request.

Hey Dave,

I mean I waited 3 week for a reply from you and then your solution to this bug was to wipe off my jogwheels and to use slip mode. C'mon.... These are not solutions to a problem that have been there since the private and invite beta. This is a problem within the software or the hardware. So shouldn't Serato and Roland be working together to find out what is going on?
As Dj Soo and Dj Crap have stated there have already been examples of this bug and no REAL solutions. Just frustration.

As a leader in the industry it's ridiculous. Especially when these are quotes from your front page.

We've got your back
Our support team is full of DJs that know our software inside out, so if you need help, we’ve got you covered. Not only that, they get back to you fast, seven days a week.

Rock solid reliability
Serato DJ Pro is renowned for its reliability and trusted by DJs to deliver incredible performances. That’s why it powers the world’s top artists on some of the biggest stages.

The best hardware
Serato DJ Pro officially supports over 90 pieces of hardware by industry leaders. Every piece is tightly integrated to ensure the best experience possible.

I DON'T FIND ANY OF THESE STAMENTS TRUE.

Yo Soo and Crap,

Did ya get a response back?

Yea, asked for more details

I dunno, the fact that this bug only seems to happen with the Roland controllers and nothing else leads me to believe it's either a hardware issue or something to do with the low latency jog wheels.

I've been using it at low profile gigs And trying to work around it by minimizing jog wheel use and have had success, but it's definitely stressful and nothing I would use at any higher profile gig.

If it happens, I'll usually trigger loop with the drum machine and restart the controller - the drum machine comes online a lot faster than reconnecting with serato and it's only silent for a second. I only use it at some of my background music gigs mainly because I do really like playing on the controller.

It sucks, but I keep trying to use it because

I've noticed that when I'm using the 505, the control signal bar on the left deck is constantly displayed around 10% - 20% red. This isn't affecting the performance but it is concerning.

Does anybody else have the same experience?

Sure it’s not your cv’s or needles? Take a look at your scopes to rule that out.

Hi Dirty Milk Boy,

As I'm sure yourself and others have found, the behaviour you are reporting occurs quite randomly/sporadically, with no exact steps to reproduce this issue right away.

When intermittent behaviour such as this is reported with no exact steps to reproduce the behaviour, we need to gather as much information as possible. Hence the initial requests for more info. Once we receive this information, it's passed to our development and products team for further investigation into the reported behaviour.

I have provided workarounds to you by email to test out in the interim. Here they are again for the others in this thread:

1. When you run into this issue, try wiping down the top of the jog wheels. This has been reported by some customers as a workaround, and suggests there may be an issue with the touch capacitors in the jog wheels on controllers.

(People have had issues over the years with various hardware. There have been hardware issues relating to high humidity, high bass transfer, controllers not earthing correctly in the past, so it is very possible that the touch capacitors are at fault here...)

2. Its also been suggested by some customers that having slip mode on stops this issue from occurring.

Please let me know whether these workarounds help at all.

@Dirty Milk Boy, djcrap - We did experience very high ticket volumes unexpectedly for a couple of weeks, hence why you did not receive a response in a timely manner.

Ticket volumes have returned to normal, so you (and others) should be getting speedier responses. If this is not the case, please feel free to let me know here.

No, I’m not using DVS, I’m using the platters on the controller in internal mode.

Then that doesn’t make sense the tracking bar is only for DVS playback it shouldn’t be happening in internal mode...

That's why I find it so strange but it's definitely happening.

Yeah really odd sounds like grounding issue? Check the grounds on the back make sure they are not loose.

yea, i've seen that on my 505 as well. it's weird but doesn't affect playback or djing in any way.

Just had this happen on my 505, left deck, deck 1. Platter does nothing, cue pads work, cue button works, but play button doesn't work for continuous play. Can play on deck 3, but platter doesn't work in vinyl mode, only moving the edges works to for nudging. I reset several times, and same thing kept happening.

What worked for me was turning off sync completely in the settings menu.

I normally never use sync, but I just got this tonight and been playing around with everything, and was using sync on the decks as I was also playing with the drum machine. Turned sync off in the settings and went back to how I normally play...has not happened again thus far.

I will keep playing and test again throughout the weekend and see if it ever happens again, but so far it's been going for 2 hours after turning off sync with no problems.

Having the exact same issue as noted above - right deck only. I slightly nudged the jogwheel and the track just stopped. Once it's "stuck" I can hit the play/pause button, see the corresponding play button in SDJPro light up, but absolutely no movement of the track/waveform. Anyone experiencing this still? I want to love this thing... but so far frustration - I would not trust this to play tracks for my Grandma right now!

Same problem here, right deck only.

UPDATE put a ticket in with Roland (never did hear back from Serato tho). Roland said it is a known issue and that in my case, the jog wheel needed to be replaced. sent in (Roland paid for, under warranty) and hoping to get it back in next few days. We’ll see.

Having this issue as well. Had to reboot mid gig. Unbelievable.

I bought the controller a month ago and yesterday had a bit time for a hobby to play. Scratched for a while 10-20 minutes whenever the left play/pause button stopped working as you guys have explained it is exactly the same problem.

This is a brand new controller and the same issue comes after 10 minutes of normal usage... can not imagine what is going to happen if you are going to use in a live event.

Does anyone found a solution to the problem or have to return it, as it is absolutely unacceptable behaviour and which is worst we do not have a competent replay why is this happening?

I personally think that it is not related to the firmware or Serato software It is more likely to be a factory error.

Regarding my previous post. I have tested the device with Virtual DJ and Traktor and the same problem appear. I have tested another PC as well to make sure that mine doesn't do shits, the result is the same.

This device is faulted by default in my opinion. Roland should say it officially and refund the people.

this seems like a widespread hardware issue. If you want to keep using the 505, I would suggest contacting Roland customer support immediately and get them to replace the unit.

I will say their customer support is excellent and they are very accomodating.

And i thought Pioneer was bad...I think Roland has them beat in worst quality control😲

shit happens - what's most important is how the issues get addressed.

Agreed I’m sure a class action lawsuit is ahead. Let’s hope Roland makes things right.

they should honestly do a voluntary recall imo.

Prob for the first batch i think it’s beeb out for 6 months now at least?

I mean, we don't know their numbers and it could possibly just be that the ones experiencing the issues are the only ones making the noise.

I honestly really like the controller. It's not the best build quality and the functionality isn't quite as robust as the SR2, but the sound quality is incredible and the drum machine is a lot of fun to play with.

Hopefully, they can figure this shit out and go on to make more controllers because I really want them to succeed in the DJ world. More quality competition is always better.

I unfortunately had this issue with my beloved Roland DJ-505. I noticed while practicing but found the issue to be intermittent. I played my first gig with it and it complete pooped the bed.

On mine, it’s the left deck. Play button just stops working. Tried the deck switch workaround. That worked for about 2 songs.

Any how, I returned it today at Guitar Center. I’m pretty bummed because I REALLY like the controller.

Hey all, we're unable to track exactly how many DJ-505's are affected by this issue, but this thread seems to show those of you who are having issues. It's not happening to all of the units.

For Roland US DJ technical issues, please reach out to the Roland US support team as follows (this team is US based, if you're outside of the US...please visit your local Roland webpage for local support):
www.roland.com
(323) 890-3700 xt. 5015

Mine has ther right playback issue too
sent ticket - 441761please respond urgently gig tonight - second gig and i cant use this thing securely

Roland ticket, or Serato ticket? I don't work in tech support, so just want to clarify.

It's been confirmed to be a hardware issue and you need to send it back to Roland for a repair/replacement.

Best you can do if you need it right away is avoid using the platter when DJing and use the buttons to start/stop and stick to pitch bends on the jog (although I've seen the issue happen with bends that are too fast).

You could also remap some buttons to the pitch bend controls and avoid using the platters altogether.

I just ended up returning a 6 month old DJ-505 as it was having problems. Same problem between two different laptops. Music would just stop, sometimes the wave forms kept going and sometimes not. Sometimes I could get the music to play again by pressing the play button a few times, other times not. When I could get it to play again all of the pads would go white (or blue if you selected the pad mode holding shift). The cue points would trigger but the pads wouldn’t be illuminated. When I could get it to play again the effects buttons wouldn’t illuminate every time you pressed them only sometimes but the effect would work. Sometimes these audio dropouts were preceded by distortion in the headphone jack only, other times not. The same two laptops get a lot of use on two different Pioneer controllers with no issues. Super bummed as it did sound much better than the pioneer units. The only other issue was if I did some extreme pitch adjusting + looping + echo the effect could still be heard even after the tracks had been ejected and the effect turned off and the effect dial lowered. Like a ghost track in the background

Sounds like the 505 needs a serious firmware update. Did the unit even get one though?

Yep firmware was up to date. These problems came out of nowhere after 6 months of use.

I have returned the controller to Amazon as it was the last day I could do it and have not had the chance to see whether Roland could help or not as they did not answer my emails.

It is a shame because the controller is very very good for the money especially with the drum machine and Serato plugins included, but I love to scratch and without it (like dj_soo advised to stop using the jog wheels) does not mean a lot to me. I bought Pioneer and no problems with scratching in the same way as Rolland 505 so far, that means a lot to me.

They have promoted that this controller has the lowest jog wheel latency on the market and that is why I choose this controller, not because of the drum machine functionalities. I think a huge part of the people like me will think twice before buying this controller it only matters what you actually do. Definitely, with heavy scratching, the controller does not know what to do and the "Play" button stop working.

I hope that Roland will take the problem seriously and fix the thing up for the future devices.

As a Roland representative, I'm on this thread?

With regards to the platter problem, we're not sure how many units are affected, so if you experience an issue please issue your local Roland customer support dept.

If you're in the US, please contact me directly and I'll make sure to take care of you.

I am having the same issue my left side goes out after a few songs

No issue with the jog wheels but the cross fader on my 505 is already bleeding and I’ve only been using it once or twice a week since February.

I can’t find anything online about crossfader replacements for the unit. Innofaders can be used in the 202 and 808 but there is nothing listed for the 505.

Anybody got any ideas?

I have had 2 issues with my 505, and both times I was actually in DJ Pro and then I plugged the USB in. I have had other issues when the USB is not plugged in before launching the software. And I have never had issues when the USB is plugged in when I start computer. I think its worth noting and a suggestion to other users.

Roland have great customer service. Unlike Denon, they are sending a courier at their expense to pick up my 505 for the crossfader repair. Even though I like the way they operate I'm tempted to sell the 505 when I get it back.

I've just taken advantage of the price drop in the SX2 and the build quality compared to the 505 is worlds apart. It was a choice between the SR2 and SX2, but with the replaceable crossfader; the ability to use Rekordbox an the cost only being £20 more, the SX2 was an easy pick.

I'm looking forward to getting back to DJing with the reliability of Pioneer (fingers crossed).

The crossfader unit on a 505 isn't plug 'n' play for the Innofader PNP as the 808. So, installing it would kill your mfg warranty.

My DJ 202 LOCKS UP also on deck "B"..... When faced with impending doom of dead air in the club I've been able to throw the waveform into motion with my mouse/courser, however, as soon as I touch the jog wheel the track stops (so beware.)

It's so weird that this issue hasn't been resolved yet..... I mean REALLY, it's kinda a kiss of death when your first entry to the DJ market is SO faulty, don't cha' think?

I'm beginning to have the feeling that I have a museum piece here....... kind of like, "now this was Roland's attempt to jump into the lucrative DJ market! But was soon bounced out because of crappy hardware"

SHAME ON YOU ROLAND for treating your BREAD and BUTTER this way!
ONCE you get this kind of reputation it's VERY hard to come back! BEHRINGER anyone?

TIME for a CLASS ACTION LAWSUIT/RECALL..... seriously

you only need a class action suit if they're fucking you over like not honoring warranty. All accounts are that Roland is addressing it and replacing faulty units immediately.

Call roland and set up a service before you start throwing up pitchforks.

In the past I dwelt with a number of product recalls, usually goes with "any product manufacture between date X to X". With such an OBVIOUS fuck-up on their first run they should be contacting me with a "known issue" recall.

But I'll do as you suggest...... however, my felling is, this kind of thing if left "UNCHECKED" can lead to a real reputation KILLER. They now have a bunch of know issue controllers being traded, sold used, or being thrown out without ever being addressed. All I'm really asking for is some sort of PUBLIC notification (perhaps on their website) that people can reference..... not some sort obscure serato thread

Have you contacted Roland? Bitching on a low-traffic forum like this is only going to go so far. They need people to invoke their warranty and tell them so they get an idea of how many people are affected by this problem. Instead, I see people returning it to their retailers or selling a faulty unit used.

It sounds widespread here because it's usually the ones with the problem that take to the forums to complain about it, but it could easily be a case of a vocal minority.

I'm going to sell my 505 when it's returned from having the crossfader replaced. I can't be dealing with having to send it in for a repair every 4 months of not particularly intense crossfader usage.

That really sucks man i have the SR2 and have not issues at all. I’ve heard the sound quality on the 505 is better but i don’t think the Pioneer deck sounds all that bad so I’ll take that over faulty hardware anyway.

I thought I had bad luck with controllers but you def have me beat! First the Denon MCx8000 & now the Roland 505??!! Sorry to hear about your issues. Best of luck finding a reliable control!

Haha

I've owned a DDJ-SR for nearly 3 years and it has been faultless but the MCX8000 and 505 are less than impressive. I've just bought an SX2 as I have realised that I have only ever had good experiences with Pioneer and Technics gear.

DJM-909
DJM-S9
DDJ-SR
DDJ-SP1

All of these have been fantastic pieces of equipment.

I'm sticking with Pioneer from now on.

I just bought my first Pioneer DJ product. The Pioneer DJ DJS-1000. I have to say that I'm very impressed with it. So much so that I may be selling off some other gear that I don't use as much.

It's a great controller - can't stand rekordbox tho...

I bought the DJS-1000 Sampler not the controller. I'm not a fan of Rekordbox either. The link is below for more info...

djtechtools.com

ah.

I kind of want a TR-8S - if anything, my experience with the 505 made me really enjoy the workflow of roland drum machines...

I was just about to pull the trigger on a TR-8s before I bought the Pioneer DJS-1000. I'm glad I waited. I wish Roland had added the ability to sample directly into the TR-8s. It's still cool that you can import samples via the SD card slot in the Roland. I may buy one later to play with at home.

Basically experiencing the same issues and more as everyone in the thread. Started to experience the same issue with the right side platter/cue pads and play/cue buttons during a set a few months back. It worked intermittently after some resets. About a month later the right tempo fader stops working properly too, and has never worked properly since. When set to +, the tempo only adjusts by 2-3bpm max (even if range is set to 50). But when set to - tempo adjusts with a wider range but very sporadically.

Then last night the platter/cue/play issues happened but on BOTH sides during a set :( I basically had to pull the plug on the gig because it continued to fault soon after resetting. Got home did a factory reset and firmware update but still continues to fault. Very disappointing as I've only had the controller for less than 6 months with pretty light/moderate use. Can't help but feel completely ripped off. Keen to hear if anyone has had this issue resolved in Australia or even in the rest of the world. Any help would be much appreciated!

You should contact Roland immediately - should have contacted them the first time you experienced the issue.

After 3 dj808’s a year later I ended up getting it swapped out for an s9 and I could’nt Be happier, to be fair Roland and the store I bought it from were great but I lost faith. It’s such a shame because I did love you unit then we patters were amazing! Especially after the last firmware

What issues were you having? or was it just one thing?

It was always the upfaders dropping out it, changed per unit which one . Just stopped during sets and I would have to switch to another deck/channel . I’m mostly an a b mixer so the 4 decks were handy for that reason.

Try rolling back the serato dj program back to ver 2.0 or later I had the same problem using ver 2.5. I rolled it back to ver 2.0 and the problem seems to be gone .I never had a problem with the 505 until I put in updates.

Not all updates work for all computers and or controllers. Sometimes the last update is last one that may be your last update and best that will work for you system

Has anyone tried the DVS Expansion with the 505? If so, is the timecode signal too loud? Thanks.

505 doesn't work with Shur 44-7s. Signal breaks up. Pretty much have to use other needles. For whatever reason, the preamps or the processing doesn't take into account the louder 44-7s and it sounds like shit when you try to scratch.

Great info. I have the similar issue with Ortofon Qberts. Pretty sure they're louder than M44-7. Something about the 505 doesn't process louder carts correctly. My signal on the calibration screen is literally off the chart.

yea, I have an ortophone nightclub and it works fine with DVS on the 505. They really messed a lot up with that controller which sucks cause I really like their gear.

I was having the same problem too with my 505 and just brought it in to Roland Canada today to get fixed. They say it may take a month or more :/

Freezing track on the left deck but sometimes on the right too. I think its something to do with the platters and the performance pads (or the combination thereof). Consequently, I have been trying to avoid using both and the freezing does not happen. But what is the point controller that you can't use? Hopefully it gets fixed and they figure out the issue.

I think Roland should be a little more upfront about it. I couldn't find the problem anywhere except this thread.

I've been toying with getting a DJ505 and Serato (as an upgrade to using Mixx) for 6 months and only just saw this thread...

It looks like a significant problem, I don't want a faulty unit....

Has this problem been solved for others?

this is what you get when you don't get the flagship, non flagship issues....

Having read up a little on Roland controllers before buying a 202, I thought this issue only affected the 505 (and maybe the 808, which seemed to have many other problems of its own). However, after using the 202 for about 6 months of gigging, no heavy scratching just mixing etc, my unit developed this same issue. Play on deck 2 just stopped working. Sometimes. It happened 3-4 times the first night, then a couple more times the following night. As has been noted, potentially hugely problematic unless you have a backup system immediately ready to go.

The button lights up in SDJ Pro but the track just doesn't move, whether using the controller or clicking directly in the software. The only solution that I found worked was to unplug, power off & restart the controller while music is playing from a different device. Not exactly ideal.

I am having the same issue of the right Deck play button, I have to quickly change deck 2 to 4 and back and it works again. Contacted Serato and they said they aware of "a small batch of 505 and 202 affected with this bug" (although I don't think is a small batch because I heard this same issue from quite a few people now) and they said to contact Roland which I did through support request 48 hours late (they aim to 24hours but not in my case) and had not even an email to acknowledge the support request I have sent another request today hopefully will get a response, I hope they don't start know asking for the receipt as it was a present and nobody gives you a receipt with a present nor leave the price label on and he is gone abroad (and not easily contactable due to type of job) so won't see him for at least a year but the product is registered on my name from new and is only a few months old and is registered along with my whole complete Roland AIRA gear setup (and I mean complete range) which I did buy myself and got receipts so hopefully they will understand that. What it most upset me is that they should have sent some sort of recall on the affected products to registered owners rather than wait to owners contact them as it would show a bit more caring for their customers. Let's see when they finally respond.

I have the same problem with my dj505 ,
First; nothing else buy the dj505, I had to send the controller to repair because the crossfader literally did not cut, Roland Spain took care of the problem, but because the crossfader was sent from Japan and it was summer, it took more than 4 months to return to my house, but now I have the problem with the DVS, the same problem of @Dj Soo, shure m44-7 or any high-level mV capsule breaks the scratch in DVS, an option for the mV switch in the internal settings It would not be bad. I really like the jogweels and the TR-s but the solidity of the controller and the discovery that I have no option to replace the crossfader more than paying a technical service to keep the guarantee I destroyed the day now I only think about my bad decision, and how much it will cost to replace.
I thought to buy the dj808 later, which is the most complete I think but I see that it also gives hardware failures. I like roland rhythm boxes in controllers, roland, since they have not put facilities for the replafaction of crossfader in the dj505, solutions the problem with the preamplifier of DVS and the rest of the hardware & software failures

it really sucks - Roland's rep really took a hit with their handling of this issue to me (i.e. not informing users and essentially trying to sweep it under the rug or hoping it would go away).

The thing about these posts is while they could be a vocal minority, most often there will be owners coming into the thread telling the users that they have never experienced the problem if it's only effecting a small amount of users.

For this issue, all you see is owner after owner reporting that they have just encountered the problem leading me to believe this is probably affecting the majority of owners.

Roland needs to man up and do a proper recall of the effected units rather than hoping this issue goes away because this is not the right foot to be starting on for a company just re-entering the competitive DJ market.

AMEN TO THAT BRO

I haven't had any problems with my 202 yet but I haven't been using it much lately and haven't updated Serato in a while.

Someone in this thread mentioned that rolling back to 2.0 solved these issues for them. Has anyone else tried that? I still have an early version of Serato v2 installed and am afraid to update now in case it kills my 202.

I don't think it matters. I am using Serato DJ 1.9.10 and it happens. And from the sound of it people using other versions are having the same problem.

Cool. Thanks. Going to upgrade to 2.0.5 then.

Oh god, mine started doing this on Saturday. Had the unit since Dec 2017 however only use it once/twice a month so it's hardly been used.

I emailed the retailer purchased from and Roland UK to see what my options are regarding getting a replacement/repair/refund.

So sad as everything else about the controller is fantastic... :(

You have noticed that the microphone volume knob does not completely kill the signal, its other gain? Suck!
Do any of you have this problem?

I inform roland spain about the problem of gain and DVS, I have the whatsapp number of a roland manager, he told me that he would talk to the specialist in the product to see the fault, but I think everything will remain the same.
of same mode I am very angry with not being able to change the crossfader for another and be forced to change it in the official technical service, I think the worst, it does not make sense, and it would have been much easier, to put a module, than to make a whole block of plastic that also wears out as soon as you play a bit to scratch.

Suck to read about issues with this unit, as it's on sale at DJTT for 499 :/

Right, manage to get a response from Roland after not getting a response I spoke to the Roland Cloud Academy and they got Roland Customer Service on the case straight away (Roland Cloud Academy are excellent and super helpful) and Roland Europe agreed to send it in for a repair and I have to say that they are quick in sorting the issue as it got collected Thursday and followed day Friday the status is already changed to awaiting dispatch sonis taken them only 24 hours to get it repaired, just waiting to come back as is the weekend probably won’t get dispatch now until Monday but that was much quicker than I thought is going to be. Will update when I get it back but that was great customer service and they were very understanding because as it was a present I didn’t have the receipt but as I was the registered owner Roland Cloud Academy (which I have my free invite with them) they spoke to Roland Europe and got it sorted within minutes if speaking to them , what a legend.

Amen to that ;0)

I had all the same issues when I had a 505, then I got an 808 "Flagship" - no mas problemo's.

My 505 is getting collected by Roland UK tomorrow. It 'sounds' as though they know the fix so I'll report once I've had a repaired unit back and see if this fixes the issue.

I'd like to know what the issue is but I've been unable to get this information...

Fingers crossed...

Ya, its not going to make any difference sending them the unit. I expect your disappointed follow up post in a week or so.

Should have got a Rane 72 with Rane 12's eh?

TT's and a mixer isn't for me anymore I'm afraid... I'd just stick to control vinyl and a small modular controller like I did years ago if this was the case. I've still got my SL3 mind... ;-)

Shame if your prediction proves to be the case - I'll have to insist on a refund if this indeed happens.

Is anyone aware of this being an issue with more recent builds of the 505 or this is something that is at fault with the first batch? I purchased mine on a pre-order last year - 1st release.

I'm having to use my trusty Vestax VCI-400 in the meantime - Glad I kept hold of it now...

I got the same problem with PLAY/CUE buttons on both decks. Got it on the next day I bought my 505. But it only occurred to me at a gig in the bar. Back in my house, it works flawlessly.
I'm thinking it is some grounding issues, or maybe it occurs because of unstable electric network in the building. But anyway, other hardware works fine in these conditions so this one must too.
For now I'm just hoping it's not gonna come back. Although I'm not that confident about taking that 505 to gigs anymore.

Is it only Mac users, or PC users experience that as well?

Dude, read the post - it’s been confirmed as a hardware defect and requires a return to the company to fix.

It will come back.

Figured I'd chime in on this before I send the folks at Roland a message. I'm a DJ-202 owner and I've experienced the same platter issue 2 or 3 times...luckily never at a gig. I also have a fair amount of experience using controllers from other manufacturers (Pioneer, Numark, Vestax, etc) in wide range of environments.

I think the issue might be with the calibration of the platter sensitivity. The few times the issue has come up for me, I was practicing beat juggling or just resting my hand on the platter. The last time it happened I wiped the wheel off with a microfiber cloth, waited a couple of minutes, then rested my hand back on jog wheel, and it started right back up. Capacitive jog wheels in general can be susceptible to various environmental factors...it's seems to just be a downside of the technology. I've had the jogs on a Pioneer act up because of heat and/or humidity. There's a reason the expensive stuff tends to use pressure sensitive instead of capacitive, it's more robust.

Of course I could be wrong and it could be some type of grounding/static electricity issue or some unforeseen flaw in the design, but overall the DJ-202 been a great controller for me. I going to try and reproduce the issue and also play around with the platter sensitivity settings in the DJ-202's system settings. I wish there was a knob on the back like the Vestax controllers (RIP Vestax).

I think you're on to something here. I recently bought & returned a DJ 808 and the main reason was jog wheel issues. When I would scratch, the play back point I was cutting would "jump" ahead to a further point in the track. Also, sometimes the wheel wouldn't respond to touch at all and the music would continue to play when my hand was placed on the wheel. Tried to wipe down the wheels multiple times as well but it didn't make a difference.

I'm due to get my 505 back from being repaired any day now (turnaround was in a week).

I've requested if they can confirm what the issue is exactly. Based on the thread I've asked if it's Anything to do with some of what has been suggested here. If I get any feedback I'll post.

Let's see if the repair had indeed solved the issue.

Tbf to Roland their comms during this process have been very good.

Fingers crossed...

I've had the unit returned and gave it a bit of a test run at home over the weekend and so far, so good.

No repair notes included with the unit unfortunately and I have asked but alas nothing as to what causes the issue...

I'm playing this weekend for 7hrs so will report back if the fault raises it's head once more after being looked at by Roland UK.

Mine did and they replaced the platters and board for the same issue, hope that belps

Thanks kooliom, most useful to know... 👍🏻

Seems like Roland and or serato is ignoring this problem. I to having the same problem with my 505. It worked fine when I brought it but it seems when the program updates come ..you download and it may have changed some midi codes that control features in the platter deck controls. Roland needs to protect their product if it's a program issue because people will just buy a different controller.

Hrm... I started having this problem on my DJ-505 last night. Left platter - exactly as described. Tried a reset, happened again. Thought it was related to using a bluetooth trackpad and keyboard on the computer (mbp connected to an external display) but it happened again today. Guess I need to report it to support via cloudacademy folks who seemed willing to help during training.

macOS 10.13.4 on a mbp retina 23 early 2015 - 3.1 core i7, 16GB
serato 2.1.0
dj-505 w/the latest firmware

Report it to Roland.

It’s a hardware defect and requires a hardware fix.

It has nothing to do with serato and is a manufacturing defect that needs to be fixed on the hardware side

Just putting this information up since it's buried by the reports and replies that it's nothing to do with Serato (though the hardware is dual branded ;) - contacting Roland and will follow here once resolved.

For those interested, here's my timeline for this fix.

Contacted Roland on March 3rd.
Roland followed up March 4th and dispatched a UPS label.
Shipped to Roland on the 6th took a week to arrive coast to coast.
Roland shipped it back on March 19th and it arrived March 26th.

Packing list reads "replaced both platters".

Thanks for the update

It's really good that you guys keep posting your problems with the 505 on here. Lesson learnt: If you want a controller for mobile gigs that will last you a long time,Please Stay Away from the 505. (pretty sad because i really wanted to get one because of its portability and drum machine/sequencer ,compared to my SR2). Hopefully the next range of roland controllers would have less problems.Fingers Crossed.

Are all the 505's having these issues? Maybe its just certain batches? I bought a 505 two days ago and am now apprehensive about it. :/ I'll update the firmware and and test it in a club environment on Saturday. Fingers crossed.

test it home extensively before you take it to gigs.

It's widespread enough that I'd be concerned.

Just got word that my second replacement Roland 505 is unrepairable. First one and second one would just cut out all audio or loose all responsiveness. This is why I buy the extra proptection plans on all controllers since my two failed VCI380s.

And yet the 30 year old analog rotary mixer I picked up on Craigslist for $20 still works. Ah progress.

I hear good things about the Numark Ns6ii any fans on here?

I bought the 202 recently and have experienced the same problems, I'm currently trying to return it for 'repair' to Roland but after reading all of these comments I would love to just get my money back, I'm so angry that I spent money on this faulty gear :(

Hey guys, thanks for all of your posts. Clearing up a bit of confusion that is occurring as a results in this thread.

We're certainly not ignoring any issues, and I am definitely taking the time to monitor this forum outside of my day to day.

That said, we at Roland have found that the units affected by a Play/Plause problem are all from an early manufactured batch. To reiterate, the difficulty here is that not all units are affected by this problem. So, when people complain about a deck sticking, it's not always the hardware.

The only way to truly know if it's a mfg defect is through a manual process of disassembling the controller, and using an ohmmeter on the posts of the platters.

THAT SAID, I seriously advise against any user taking apart the controller as it voids the warranty.

We, at Roland US, do stand behind our products and will ensure that your DJ controller will be free of manufacture defects. So if you are experiencing a problem, let me know and I'll get you taken care of ASAP.

Sup ya'll... my 808 just started having this issue - just once, and I have spent days trying to replicate unsuccessfully.

Before i go through the motions and try to have it repaired - have any of you actually had success with getting your jogs fixed? I can't plug this in at ANY event (not even small ones) if I am not confident it wont crap out. i may just chuck it and dust off a rane 62 rather than take the chance... if anyone has had a legit fix, pls let me know.

.... its too bad - i absolutely loved this controller.

@descry how can i contact you directly? roland replied to a help request of mine via email just to say that they would pass me on to roland DJ...

could you help me out?

551-265-7967
Nick

Hey Nick, I saw your customer service post and was the one to tell our product specialist to pass it onto me. I'll contact you shortly.

that was fast! thank you

Hey homies,

Same issues with the platter here too. I’m getting mine replaced by guitar center tomorrow. Nick, can you tell me what batch or serial numbers we should be looking for? If it happens again, Im just gunna get something else reliable ☹️.

That being said, I LOVE THIS CONTROLLER. Butttttt, tooo sketchy to use live yet.

Thanks

R u on an 808 or 505???

Mine has been solid since the repair a few months back. Sounds like the first batches had the issue but fair play to Roland for sorting and responding as quickly as they did...

Hey guys,

I got the Roland 505. I hoping I get a solid one this time around!😬

My issues were on the 808, not the 505... it happened once only thus far and I've spend about 20 hours trying to replicate since.

I di give props to roland and @descry... customer service is the best I've seen.

Fingers crossed my issue was a random occurrence, but I wont put this back in my gigging itinerary until I've hit 100 hours but free in testing.

all fixed thanks

I just bought one three weeks ago in Toronto to use at my bar in Costa Rica (and other gigs all over Central America) and this problem is affecting me too. Tried it for 72 hours with no issue at all, then first gig, 90 minutes in, full club, RHS stops functioning. Awesome.

update from me. preparing for a gig I had this same problem return on my previously "fixed" 505. just like before it seemed that platter activity caused the play/pause button to stop being responsive.

I emailed roland support yesterday (July 10th) and got the auto-response and will follow up with the next steps.

I really like the unit but now make sure I have backup media at the ready incase I need to restart the mixer.

So, you had both platters replaced, and you are still experiencing this issue?
I've just got back to Canada and am debating whether or not to return the unit or send it out for repair. But if I take this thing all the way back to Costa Rica again and it STILL suffers this failure, I'm gonna lose it! hahahah

Just buy a ddjsr2 and be done with it you may lose sound quality compared to the Roland but at least you’ll have a working deck. Build quality of Pioneer is much better. Was thinking maybe it was a bad ground in your house but if you say it’s happened at other gigs then there’s a issue with the unit...damn shame hope you get it sorted.

I returned a DJ808 due to jog wheel issues, and now I'm having jog wheel issues with my Primo as well. I'm sticking to Pioneer from here on out. Sound quality could be better, but at least their controllers work.

Hi,

Yeah, I had the issue earlier this year, shipped the mixer and the repair slip says "replaced both platters" and the issue came back. It's currently w/Roland. Here's the timing which some folks may find helpful if they use their units for gigs and such.

Label created: 7/12
Shipped 7/17 (from MA)
Delivered 7/23 (to CA)

I'll update once it arrives back with what was fixed this go round.

Wow how much did you pay for the first repair?

No charge on the first repair. I don't expect a charge on this one.

Regardless of the issues that’s a great company (InMusic) hopefully they’ll sort it.

Roland is not part of InMusic

www.roland.com

Mixer is back with me - repair slip reads "replaced both platters again. passes all checks in Test Mode. All checks OK. So we'll see if it crops up again or if the issue is in the past.

Here's the full timeline:

Label created: 7/12
Shipped 7/17 (from MA)
Delivered 7/23 (to CA)
Arrived 8/15 (from CA)

Missed this thing more than I expected!!!

Hi,

Unfortunately I have to join this discussion as my 505 has gone funny too. Got to a gig and both jog wheels and play/cue buttons are not responding. I’ve updated driver, reset, serato DJ up to date. All other functions work fine and when it’s on Thru, the jogs respond and so do the cue buttons. I really like this controller but it looks like I’ve joined the club with issues. Help!!!!

Sorry to hear you’re having issues. Maybe try a factory reset or update. Info can be found here www.roland.com

I’ve done that with no joy. At first I had an issue with the right deck like most on here but now both are not responding. Firmware is up to date, everything is updated. Luckily I had my serato SL box to bail me out.

Hit up Roland they have been vocal on the forum about fixing defective units.

Hit up Descry. This is a re-post

Two things to add here. One in light of the most recent report here and another based on the state of the mixer as it was upon return from repair.

1. The issue I had could (temporarily) be resolved by restarting the unit. It would recur when the circumstances (platter manipulation) brought it about.

2. Both times when I got the mixer back, upon first use, I had an issue where there was no sound coming through the headphones and the master volume LEDs would show no signal. The first time it happened (after the mixers first trip to/from Roland for repair) I fixed it but did not recall what troubleshooting step resolved it. This time I was more methodical. I’m a Mac user so unsure if this is Mac specific but, here’s what I did.

Updated the firmware (it came back from Roland one revision behind the current (July 2019) firmware updated. I found that noteworthy. Updated Serato. I did NOT update the drivers but it did take a reboot of the computer before a signal would come from the headphones and register in the master line level LEDS.

So, if you get the fix, get your mixer back and you can’t hear anything in your phones and have no master level? Reboot your computer. :)

So far so good after the 2nd “fix” and Wednesday I’ll use it on my radio show.

Hi All - I am thinking of buying a new DJ 515 to replace my (beer spilt )DDJ SR2.

Does anyone know if the issue is now addressed with the Roland's as if not I cant see any reason to buy a DJ controller that is going to potentially let you down and lock the start / cue button halfway through a gig?

The Pioneer DDJ SR2 apparently doesn't have quite as good sound but it has been 100% reliable for me.

Cheers

they've been fixing them, but there have been reports that the fixed units still go wrong. Haven't heard too much about this issue recently tho...

I'd also maybe look at the Mixars Primo? It's got pretty much all the functionality of the SR2 for less money and the sound quality is very good.

Ive only had my 505 a couple of months now and its currently on its way back to me having had the above issue addressed at Roland HQ. I can't comment on whether it was a one-only issue but I will be unhappy if it happens again........

Thanks both..I'm not going anywhere near the 505. It's a shame as it looks good but you cant be doing private events worrying about hardware glitches. It seems despite comments generally about Pioneer having average sound quality I've never had a complaint and they are 100% reliable imo. I'm gonna go with another SR2 and get the Mixars Primo as back up.

You're making the right choice as much as I dislike their sound quality they are reliable. You’re gonna be blown away when you listen to the Primo though it just sounds so much brighter than the SR2. I have them both I think you’re making the right move👍🏼

They aren't 100% reliable, but they address things fairly quickly for the most part.

Just look into problems with the SX3, the mics on the SX2 and SX, the problems with crossfaders on the S9 breaking early on, etc.

I agree nothing is 100% reliable but there is a constant theme with the rolands which sadly is too risky to chance for my liking otherwise I would have gone for the 505 or 808. You would think they could nail the problem and sort it once and for all

This is Rolands main failing imo, knowing a % of your boxed product on the shelf are going to fail and not having a recall. Unless of course they don't have a 100% faith in the fix in which case the product is going to be useless to the pro DJ. If mine fails again (that's obviously a big if right now as I haven't received my repaired controller) then I can't trust it going forward and will seek a refund......

Majority of inMusic products have come with defects.

No they haven’t

I unfortunately had this same issue with my 505 last year. I noticed it while practicing. Then the worst case scenario happened...one deck crapped out in the middle of a set during a comedy show. Luckily, I had breaks while the comics were doing their thing so I had an opportunity to restart the controller. Eventually, I gave up and finished the set on one deck. Terrible experience. The issue happened so frequently and predictably that I just returned it to Guitar Center within their standard return window. I was bummed because I really loved that controller. Now, I’m kind of geeked on the 707M but seeing this thread gives me reason to pause on another Roland purchase.

I’m curious for all those who gave up on the 505 or 808, what did you end up buying as a replacement? I simply reverted back to my turntable/S9 setup but I really want a controller.

I just got rid on this controller I couldn't trust it anymore after sending it in 2 times and some glitches recently I decided to get the ddj 1000 it looks way more professional as well

How's the transition to rekordbox been for you?

I went with another pioneer ddj sr2 but got the Mixars Primo as backup..Turns out the Primo might just beat the SR2 hands down on features and sound quality. Havent tested it long enough yet tho to see what the build quality is like longer term.

Correction ddj 1000 srt

@EllzAudio sick! Do you love the SRT? What about the weird looping functions?

@David Horder Thanks for the feedback.

No jog wheel issue on the 808.

I've heard of play/pause issues in the 808

Stuck Cue/Play button on the right side.

That was a fix covered by warranty. 3 years in the UK.

Turn around was a month (sucks)

Since the warranty repair, I haven’t experienced it again. I use the controller weekly at a residency.

I never really use loops so it doesn’t bother me but I’ve only had it for almost a week now

The same started happening to my 202. Right platter freezes up after a while. Have a gig coming up soon and I'm shitting myself if this happens mid gig.

Problem is, I'm based in South Africa so any return/repair is going to take ages...

You will need to get it repaired unfortunately. Manufacturing fault.

Roland are aware and do offer a fix, just a shame a number of units went out with this issue as it's a great unit and doesn't sound as troublesome as the Mixers Primo.

Two best potential controllers on the market being released with fundamental problems... :(

I bought the DJ-505 two weeks ago in Chile and I have the same problem with the play / pause button, it always happens when I want to use the jog wheel, contact Roland support to see what solution they give me I like the DJ -505 but if there is no good solution I will have to switch to piooner

I hate to say it but the 505 is a lemon. Way too many people have had reliability issues with that controller (I had two malfunction on me). The 505 killed Rolland's DJ market reputation for me.

Any way first of all fuck Roland! People have been having these issues too on the dj 800. But Roland claims that it only happens on the 202 and 505 but not the 808. I have been waiting for an RA number request from Roland for 8 months now and still no answer. So I gave up and said fuck Roland controllers am never buying them again !

Any way if this helps
I discovered that also being next to a subwoofer or vibrations from bass also increased the frequency of how often times it happens. The pads become delayed when pressed and also the jog wheels kind of delay or lag when scratching. So don’t setup next or close to the subwoofer if you can help it.

But on that note I also figured out another tip . opened up the dj 800 controller from the bottom and I spread the jog wheels with a can of compressed air under the jog wheels and the play button So far it has reduced the frequency of it happening to no problems. It’s been 4 weeks now no issues fingers crossed.

Tell us how you really feel!

That's a bummer, I was close to grabbing a 505 or 808 for a bit earlier in the year. But with the DDJ-1000SRT getting some quick fixes I've started to lean back that way.

my 505 started to have this issue after about 6 weeks of ownership, in fairness Roland were helpful and arranged for the return to fix the fault, this took around two weeks. What really pissed me off was when it came back it had a slip of paper saying no fault found!

After another couple of emails they agreed to replace it. Why this wasn't done first I just don't know! I am still waiting for my new controller after a further 3 weeks! Really annoyed as I sold my spare recently, and my analogue mixer just failed too, but that's another story!

Roland is trash glad I never got a 707m either. I bet that units gonna have issues too.

now out of stock until December of the 505!

Guys. I have the same problem. Since I am experiencing this problem and I am so far from the Roland Support Team, I am reading the manual and set this controller to System Mode. Just try this step. This might help the problem.


1. While holding down the [LOAD] button at the right side (R channel) of the browser section, use a USB cable to connect the DJ-202 to
your computer; continue holding down the [LOAD] button until the SEQUENCER section’s [START/STOP] button blinks.
The DJ-202 is in system setting mode.
2. Press the performance pad that corresponds with the setting you want to make.
The MASTER level indicator is lit, indicating the current value of the setting.

R Channel Pad 2 Jog dial top surface sensitivity adjustment

3. Use the rotary selector to change the value of the setting.

Change the value from LEVEL 1 to LEVEL 5 (means the MASTER level indicator will lit 5 bars)

I made such a firmware update (with this video on YT - youtu.be) and the DJ-202 went back to normal, but I don't know until when. I am totally insecure!

Fábio ACM (Rio de Janeiro)

Forget it. It did not solve anything .. The problem is back!

Have the same problem using DJ 202. It was working almost for 2 years without problems, but now it’s started happening on left side. Sometimes it happens after 2-3 hours DJ-ing, sometime faster. I changed my way of DJ-ing a bit: now I use more scratching, slip mode (but only on the right side), duplication of songs. Maybe it the new way of using controller or the platter got final damage.

I cleaned the platters, changed the sensitivity to Level 5. After testing for approx. 1h – it was working fine. Hope it will remain like this 😐

Mines back to Roland for further repairs.

After playing for several hours cue points trigger the track in the middle of the waveform (left deck)

Lets e what the repair notes say this time...

Luckily I got the guitar center extended accidental damaged warranty I had issues within the first year of having the controller! I sent it to Roland 2x and they repaired it twice then I had an issues with it again with the sound. I sent it to guitar center twice and they finally warrantied it out. Guitar center sent me a giftcard and I used it to get the pioneer DDJ 1000SRT I WILL NEVER BUY ANOTHER ROLAND CONTROLLER EVER!! So unreliable I had to borrow people controllers while they repaired mine the last time I bought I the 1000srt and prayed the sent me a giftcard before my 45 days was up and they did. Saved me 757 off the 1000SRT. I also got the full serato she suite. Too many people have issues with the 505 and 808s they are trash.

Wow, never knew so many people had all these problems with the 505 and 808, I had my 808 from day one and never had issues with mines, I guess I'm the lucky one

I do own the srt1000 now since the majority of my customers ask for pioneer controllers,

tons of issues with the 505 and a few with the 202. the 808 seemed pretty solid from what I can gther tho.

Anyone have issues with their 707m??

Of course these haven’t been around as long as the other Rolands

Who have you been dealing with? Msg me.

3 weeks since mine went back and still not heard anything as to the possible issue after requesting a status update.

Somewhat more of a disappointing customer service issue this time around.

The Dj505 could well up being a lemon... 😔

holiday season + namm had alot of the team out of office. should return back to normal. contact me if you need help

Sir Good day, by any chance? Can I get the Firmware Archive of Roland DJ 202? I am trying hard to bring back my 202 to normal. By any chance? Can you give me? Or send me thru Email? Thanks in Advance. Keepsafe